We are using Process Mining to identify processes to be automated. We are also using the product as part of our hyper-automation strategy. Right now we have been able to identify a lot of automation opportunities within the company based on the data that we are collecting from different system processes.
Hyperautomation Architect at a insurance company with 10,001+ employees
Valuable features include root cause analysis and identifying bottlenecks to improve workflows
Pros and Cons
- "The core mining analysis is strong."
- "Installation using the cloud solution is a seamless integration with virtually no installation time involved."
- "The product could be better integrated with simulations."
What is our primary use case?
What is most valuable?
My shortlist of valuable features includes all the different types of analysis. For example, you can do a root cause analysis. In other words, if you have a process that has many different scenarios, you can identify where the problem is. You can also identify bottlenecks with root cause analysis. You do this by looking at the time that has been spent in specific stages or steps within the processes being performed. So the benefit is identifying the root cause by identifying the time that it takes to release that specific bottleneck. You can then look for ways to remedy the bottleneck.
To exemplify how this works, let's say you have a process that in the regular SLA (Service Level Agreement) takes two days for response time. The process is getting stuck in one step consistently and just that step is taking a day-and-a-half. The rest of your process is only half of a day, but just because there is a problem in one step, you are taking two days to complete the response. Now that the critical step is identified, you can look at taking measures to ease that pain point.
Another great feature is the ability to see processes at a higher level and take in the whole picture. If a process has too many variances — say there are 20 different ways of doing the task — you can identify which process is the one where that happens more often. This will prompt you to focus on that process for any possible ways to automate it and simplify the complexity.
What needs improvement?
One of the main pain points that I identified with the tool is the simulation. What I am looking for is a tool that is able to help us simulate scenarios. In practice, we pose scenarios to determine what happens if we change the value of a specific step in the process. A good simulation module would help you answer the question as to how well making that change will go. Process Mining is more of a pure process mining tool, but I think adding simulation capabilities will increase the value of the solution exponentially. Adding simulation capabilities would allow us to do some additional forecasting as well. I think my suggestion — considering the product category — is doing more to support integration with that type of simulation capability even if it is not directly in the product.
A second pain point has to do with a deeper exploration of what you have mined. If there were an option to export to UiPath Orchestrator or the UiPath Studio functionality you can then further explore and utilize whatever you have mined. The export would make the process into some usable components that could be mined or used in other ways. I think that will be a great help and addition to the product. It would mostly be useful for development purposes.
For how long have I used the solution?
We have been using the Process Mining (it used to be Process Gold) for about four months now.
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UiPath Process Mining
October 2024
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What do I think about the stability of the solution?
I am actually impressed with the stability of the product to this point in time. We have not experienced any issues with lagging or processing problems.
What do I think about the scalability of the solution?
Process Mining is definitely scalable. We have been able to add some other business departments to work with the product so they can start looking into the efficiency of their processes as well.
The other thing that affects scalability is tenancy. With the on-premises solution, they were offering a multi-tenancy option, where then you can partition everything. On the cloud, it is a little bit different because everyone just gets a tenant in the beginning. Both are scalable, it is just handling the scalability differently.
For now, the group of people using the product is more centralized. Use is limited to a few people within the Center of Excellence because we are the ones currently making all of the process analysis. We are making decisions based on the data we mine. It is not yet enabled for use by everyone at the organization. So, for now, less than 10 people have access to it. There is no reason to believe that this usage will not be easy to scale.
Of those 10 people, just two or three are required to be involved with deploying the updates and maintaining the solution.
How are customer service and support?
I have not yet had to use technical support for Process Mining. I have used the tech support for other UiPath tools in the past with other technologies such as Orchestrator and Studio, and I have experienced a very good response from the tech support team. They act pretty quickly on anything that we ask them for and most of the time their analysis and their recommendations are very accurate. I assume that the tech support experience for Process Mining will be similar as it is within the same company.
How was the initial setup?
The initial setup is pretty straightforward because it is on the cloud. I am not really sure how difficult it is to install on-premises, but in the cloud, it is very simple.
The way that we started here is by getting a trial version of Process Mining. With that, we got to play around with the tool and we got to see whatever we needed to see to make our decision about using the product. When we decided, UiPath just converted the license into an enterprise license and that was the extent of the difficulty of 'installation.' It was really a seamless integration that virtually required no installation time or configuration.
What's my experience with pricing, setup cost, and licensing?
We are currently working on an ELA (Enterprise Licensing Agreement), but usually, the pricing of Process Mining is based on an annual subscription.
The cost per year depends on the users and what the clients are able to negotiate with their salesperson. The use case factors into the cost in the end.
Which other solutions did I evaluate?
We did not actually evaluate other options before choosing UiPath Process Mining, but we did a broader assessment and analysis of multiple tools. The main drivers of our assessment were the integration with RPA (Robotic Process Automation) and road mapping the product and additional features that the particular product offered. We wanted to integrate the solution well with the RPA and we needed to know what the immediate capabilities of the product were. Of course, the cost played into this as well, but the cost is a consideration when you are effectively comparing a breakdown of functionality. Some features may be worth more to you than others.
What other advice do I have?
One of the things that I will suggest for people looking into this type of solution is to also look into task mining. That is another complementary feature within process mining that is going to allow users to see all their processes from a more detailed perspective based on individual tasks within the processes.
On a scale from one to ten where one is the worst, and ten is the best, I would rate UiPath Process Mining as a nine-out-of-ten. The capabilities are strong and the product performs at a high level.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President International Business at conneqt
Helpful support, beneficial automation, and reasonably priced
Pros and Cons
- "The most valuable features of UiPath Process Mining are the ease of use, it's provided us with good indicators of which processes can be automated. There are lots of non-value-add activities which are being done that have helped us identify. If we apply lead principles we are receiving a lot of benefits without automating. You are actually getting a lot of benefits even without automating."
- "UiPath Process Mining could improve by limiting the number of updates."
What is our primary use case?
We have deployed UiPath Process Mining mostly in banking systems. There are a lot of banks that we work with that do reconciliation, invoicing processes, and loan applications. We use UiPath Process Minings to automate in these areas.
We use UiPath Process Mining in many areas of our organization, such as our back office, HR, and payroll teams.
In India, the banks forbid the use of cloud solutions.
What is most valuable?
The most valuable features of UiPath Process Mining are the ease of use, it's provided us with good indicators of which processes can be automated. There are lots of non-value-add activities which are being done that have helped us identify. If we apply lead principles we are receiving a lot of benefits without automating. You are actually getting a lot of benefits even without automating.
We have automated 50 percent of our known processes which is good.
What needs improvement?
UiPath Process Mining could improve by limiting the number of updates.
For how long have I used the solution?
I have been using UiPath Process Mining for approximately two years.
How are customer service and support?
The support from UiPath Process Mining is good.
What's my experience with pricing, setup cost, and licensing?
The licenses are flexible, they start once they are activated. The license is purchased annually. The cost of the solution is very good compared to other similar solutions.
What other advice do I have?
I would recommend this solution to others.
I rate UiPath Process Mining a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
UiPath Process Mining
October 2024
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Architect/Manager at Deloitte
Beneficial interface, high level detail, and helpful support
Pros and Cons
- "The most valuable features of UiPath Process Mining are ease to use, the graphical user interface is good, and the level of detail it will bring on the board is beneficial. We will be able to visualize a wide variety of users, what are the bottlenecks, and where it's taking a long time to process."
- "The installation documentation and guides for users from UiPath Process Mining could be a little better."
What is our primary use case?
UiPath Process Mining can be deployed on-premise or in the cloud.
I am using UiPath Process Mining for receiving the financial ledger details from the system because of the end-to-end payment posting. UiPath Process Mining's posting on the account written solutions, we are only using the schedule for process mining.
What is most valuable?
The most valuable features of UiPath Process Mining are ease to use, the graphical user interface is good, and the level of detail it will bring on the board is beneficial. We will be able to visualize a wide variety of users, what are the bottlenecks, and where it's taking a long time to process.
What needs improvement?
The installation documentation and guides for users from UiPath Process Mining could be a little better.
For how long have I used the solution?
I have been using UiPath Process Mining for approximately four years.
What do I think about the stability of the solution?
UiPath Process Mining is stable.
What do I think about the scalability of the solution?
The scalability of UiPath Process Mining is good.
We have approximately 1,500 people in my company and many have access to this solution to use it.
We have five to six portfolios are using this solution.
How are customer service and support?
UiPath Process Mining's support is very good.
How was the initial setup?
UiPath Process Mining requires customization but with a little guidance with the documentation, we can use it.
What about the implementation team?
We have 20 to 30 people that are managing this solution in our portfolios.
What's my experience with pricing, setup cost, and licensing?
The licensing cost depends on the enterprise, and the discounts and offers available at the time. The price of the solution is reasonable.
What other advice do I have?
I would advise others to look through the catalog of solutions available. They should try UiPath Process Mining out and see what they think of it evaluating the pros and cons. From this information, they can make their decision if it is the best fit for their use case.
I rate UiPath Process Mining an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Quality Model Office at ADROSONIC
Jobs can be scheduled without interrupting processes
Pros and Cons
- "The Orchestrator module is very effective because it allows me to schedule the jobs in a particular manner without interrupting any processes so that it can automatically handle it."
- "If UiPath can identify where it has gone wrong and try to identify the bottleneck value, which are more machine learning in AI, it would be great."
What is our primary use case?
Here are two use cases: one involves a customer with an insurance domain. They had multiple underwriting claims, loss prevention, members, or teams, and they were doing manual filing of the documents or correspondence. We automated the document filing system using UiPath. We had users send the documents to a particular email box with a particular subject line. Then, we had the UiPath robot automatically read those email subject lines and automatically file into SharePoint online.
The second use case involves creating new policies in an underwriting system or renewing the older policies in the system automatically. The robot will read the Excel file in a particular structure and will create new policies or renew the existing policies in the underwriting system automatically, building on certain key business rules. The successes or exceptions will be reported to the business.
How has it helped my organization?
By automating the document filing system for our customer with an insurance domain, we were able to save them eight to nine years of individual-person-effort with regard to filing. We have saved them almost 1800- to 2000-person days of work.
Also, there was a team that used to key in the data for delegated underwriting authorities to create the policies or renew the policies. However, with the success rate we have achieved with UiPath, we have been able to bring down those efforts as well so that our customer can utilize that team in other valuable activities.
What is most valuable?
UiPath has a low code or development.
Also, the Orchestrator module is very effective because it allows me to schedule the jobs in a particular manner without interrupting any processes so that it can automatically handle it.
The UiPath libraries or classes in which the flows are maintained are very effective. UiPath has a very meaningful or powerful parameter-driven approach such as the flows approach. So, you can customize the flows as required, and you can use that for further business processes as well.
A rich use of libraries and reusable assets can be created in UiPath, which is quite significant.
What needs improvement?
One key aspect is how UiPath in itself can provide certain views of where an exception has occurred. If UiPath can identify where it has gone wrong and try to identify the bottleneck value, which are more machine learning in AI, it would be great.
If they can strengthen that core area as well as in the business processes side, not as a separate module but within the current RPM module itself, it will be really helpful. If they can bring AI and ML algorithms within it, it will be great.
For how long have I used the solution?
I've been working with UiPath Process Mining for almost three years.
We have a hybrid cloud process.
What do I think about the stability of the solution?
If you have implemented it correctly with detailed requirements, refinement, and correct processes and standards, then it will be very stable.
Our processes are running for the last few years in a very stable manner without any major concerns or failures in production. This has increased our credibility with our customers as well regarding the stability of UiPath Process Mining.
What do I think about the scalability of the solution?
UiPath Process Mining is scalable, but it is key that you identify the right use cases to implement STEM. If you have to convert a lot of complex manual interventions into an automated process, then things may be really difficult to scale. However, if you have a process that is very rule-driven, then it would be quite scalable. So, the scalability depends on the complexity of the business process.
How are customer service and support?
We received adequate support, but sometimes the turn around time to get into a particular root cause was high. So, I would rate technical support at eight out of ten on a scale from one to ten.
How was the initial setup?
Deployment is very quick in the case of RPA, and it takes less than five minutes. It's very effective.
We have certain standardized checklists, guidelines, and best practices, which we recommend all the team members go through at the start of the project. They follow STEM. Similarly, we take care of STEM during deployment checklists and then book preparation as well, so that the deployments are quite quick and easy for the release management team.
What about the implementation team?
We implemented it through an in-house team.
What's my experience with pricing, setup cost, and licensing?
There is a standard licensing fee, which is charged for the products, but it is very module-driven and depends on your utilization or your team size. Compared to that of other providers, the cost is average or below average. So, from a pricing perspective, it's not very high.
For example, let's say you are developing a new process that has to be a fully automated process without any manual intervention. You will then need to buy a robot, a studio, which you have to use for development, and an Orchestrator to deploy that bot. You will also need one non-production license for your test environment.
So, there will be three to four different products that you have to plug together and buy as a package, but each will have its own individual licensing cost. When you have to scale, you can scale as many licenses as you need to for development and for running the bots in production.
Which other solutions did I evaluate?
We evaluated Blue Prism and Automation Anywhere.
What other advice do I have?
There are two key things: one is to collaborate with the right UiPath partner. The second is to identify the right toolkit that will help you to get the ROI, especially when you want quick benefits or want to build confidence with the business.
I recommend that you have all use cases backlogged and then discuss these items with the stakeholders, business process owners, and business stakeholders. Then, get everything vetted by an implementation partner. Also, discuss with UiPath if required and then implement the processes.
On a scale from one to ten, I would rate UiPath Process Mining at nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AI & RPA Specialist at Yapı ve Kredi Bankası AS
Good AI dependencies, good support, and easy setup
Pros and Cons
- "Its Artificial Intelligence dependencies are valuable."
- "There should be better handling of errors or exceptions."
What is our primary use case?
We use it for getting reports and uploading them to other environments.
What is most valuable?
Its Artificial Intelligence dependencies are valuable.
What needs improvement?
There should be better handling of errors or exceptions.
What do I think about the scalability of the solution?
It is scalable. We have eight people who are using this solution.
How are customer service and support?
We have a technical account manager. We write to him, and he immediately gets back to us. Their support is quite good.
Which solution did I use previously and why did I switch?
I didn't previously use a different solution.
How was the initial setup?
Its setup is easy. You double-click the installer and just click next, next, next. Its implementation took two weeks.
What about the implementation team?
I did it myself.
What other advice do I have?
I would advise checking out academy.uipath.com. There are lots of videos for educational purposes. You can watch them if you want.
I would rate it an eight out of 10. It is a good product for me.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Strategic Alliance Manager, Public Sector at a tech services company with 5,001-10,000 employees
You can identify individual tasks that are potentially consuming time within each process
Pros and Cons
- "With Salesforce, you can identify individual tasks that are potentially consuming time within each process. You can see what process you want to automate and which task within a process will give you the most bang for your buck."
- "Setting up UiPath is relatively complex. It potentially involves multiple business units. First, you need to set up the connectors. If you want to analyze enterprise performance, you will have to do enterprise connectors, which means you must deal with different system owners, security, and things like that. That can get complicated."
What is our primary use case?
We use it to identify and map out processes in our system then identify areas that would be good candidates for automation. You can use it to analyze your entire enterprise, including ERP, CRM, etc. It's not limited to a single workstation.
What is most valuable?
With Salesforce, you can identify individual tasks that are potentially consuming time within each process. You can see what process you want to automate and which task within a process will give you the most bang for your buck.
You can compare performance over time and see if your changes push a bottleneck downstream or what kind of results you're getting with it. Otherwise, you can use it to measure the performance increases you can introduce.
For how long have I used the solution?
I've been using UiPath for about a year.
What do I think about the stability of the solution?
UiPath's stability is excellent.
What do I think about the scalability of the solution?
UiPath is scalable, and it can work offline. You can build the collection separate from the process mining instance and then feed it as a series of files, log files, etc. In addition, you can limit its impact to a specific sandbox, so it can work in a secure environment that way.
UiPath can be used as a standalone tool, or with the UiPath automation hub, it can produce documentation and even scale out by integrating with other solutions.
How was the initial setup?
Setting up UiPath is relatively complex. It potentially involves multiple business units. First, you need to set up the connectors. If you want to analyze enterprise performance, you will have to do enterprise connectors, which means you must deal with different system owners, security, and things like that. That can get complicated.
After installation, one person could certainly maintain it, but it would depend on how many different things you're monitoring,
What was our ROI?
If you're in a situation where UiPath will be helpful to you, then you're going to get an amazing return.
What other advice do I have?
I rate UiPath 10 out of 10. It's as good or better than anything else out there I'm aware of. If you plan to implement it, I advise you to work with an experienced partner. It takes a specialized skillset with a combination of business and technical know-how to set UiPath up and to get the most out of it, you want to work with someone who knows.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Program Manager at a consultancy with 1-10 employees
Valuable company information overview, easy to use, and has useful dashboards
Pros and Cons
- "The solution counts the number of cross-sections at each step of the year which allows you to see all the data to figure out what is happening in the company. You do not need to manually collect data, it continuously updates the data. Overall the solution is easy to use and has dashboards."
- "The dashboard could be improved by allowing customization and they could introduce a Mac version of the solution."
What is our primary use case?
We are using this solution to gather our data for business improvements and to automate tasks.
What is most valuable?
The solution counts the number of cross-sections at each step of the year which allows you to see all the data to figure out what is happening in the company. You do not need to manually collect data, it continuously updates the data. Overall the solution is easy to use and has dashboards.
What needs improvement?
The dashboard could be improved by allowing customization and they could introduce a Mac version of the solution.
In a future release, they could provide more API integration, for example, with Oracle API.
For how long have I used the solution?
I have been using this solution for approximately six months.
What do I think about the stability of the solution?
In my experience, the solution is 99% stable.
What do I think about the scalability of the solution?
I have approximately five people using this solution in my organization.
How are customer service and technical support?
I did not have any issues with the need to contact technical support.
Which solution did I use previously and why did I switch?
I have previously used Automation Anywhere and switch to this solution because it is better.
How was the initial setup?
The initial setup is complicated.
What's my experience with pricing, setup cost, and licensing?
The price of the solution could be lower. However, Automation Anywhere is approximately $8,000, and when comparing these solutions, UiPath Process Mining is less expensive. The license for the solution is purchased annually.
What other advice do I have?
I would advise others that want to implement this solution to train their staff well in the usage of this solution. They will require more than a 10-minute training session. It is important for them to understand that this solution is for gathering data and they will require additional consultancy to create robotic processes. Automation machines themself cannot create automatic processes. Humans have to assess the process, understand the bottlenecks, and create a better one with more value-adding activities. Many people think that they have the system and everything should be done by robots now, it is not how it works.
I rate UiPath Process Mining a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Automation Senior Advisor at a computer software company with 10,001+ employees
Identifies and automates repetitive tasks in an effort to eliminate human error
Pros and Cons
- "I think once you start using it, it's absolutely vital on a project. It's truly one of the most helpful things for a project."
- "I used to be a trainer and an instructional designer. I think the training has to be more specific — it's a little scattered."
What needs improvement?
I don't think Process Mining has any areas for improvement. I think once you start using it, it's absolutely vital for a project. It's truly one of the most helpful things for a project.
It should be an original part of the package and not just an add-on. Obviously, that makes it more expensive. But I think that once people see the value and they use it, it's so important for everybody. The BAs are really impressed and the developers really get a kick out of it — they love it. It makes it easier to sell. I believe it's even more valuable than Automation Hub.
I used to be a trainer and an instructional designer. I think the training has to be more specific — it's a little scattered.
For how long have I used the solution?
I have been using this solution for two months.
What do I think about the scalability of the solution?
We've never experienced any issues with either scalability or stability. My team never had trouble with it.
How are customer service and technical support?
Customer support is excellent. My CSMs are phenomenal.
How was the initial setup?
The initial setup is quite straightforward. Deployment takes one day. Once you have Orchestrator, it's not hard.
What was our ROI?
Our customers are extremely satisfied with their ROI with this solution.
What other advice do I have?
You really have to know the product and know how it works with the initial studio and who you want to talk to at what level to make sure that you can sell the product.
Overall, on a scale from one to ten, I would give this solution a rating of nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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Learn More: Questions:
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