The solution is primarily used in a few pilot projects. I don't have too much production experience just yet.
RPA Team Lead at Trinetix
Customizable with good visualizations but needs a better UI
Pros and Cons
- "It's very useful in turning raw data into actionable information."
- "It can be difficult to handle the first project until you understand the product a bit better."
What is our primary use case?
What is most valuable?
I like how they handle process work. It's amazing. It's very customizable, and you can visualize different items.
It's very useful in turning raw data into actionable information.
I was surprised at how many possibilities the solution had in terms of removing bottlenecks from various processes. It can help you with a lot of things.
The solution integrates well with other features. You can create simple RPA bots based on your process filing or task filing.
It's very comfortable to work with in terms of dealing with big data. You can easily visualize it by building charts, graphs, or tables. You can add fields for your data and feed into it. The product makes it easy to quickly modify, transform, and visualize your data.
The solution can possibly help free up employee time. You can easily decide which processes can be simplified and create a bot to handle the work. It helps create automation opportunities. It can free employees from repetitive work. They can then do something more intellectual and valuable.
What needs improvement?
Process planning to utilize for streamlining processes is difficult.
The solution has its own language to process the data, so it can be difficult for people to start using it quickly. It can be difficult to handle the first project until you understand the product a bit better.
Data manipulation could be improved. It can be very hard to manipulate or work with data sometimes, especially at first, when you are not familiar with the solution. It can be hard to learn the solution.
UiPath could provide more AI and machine learning tools to analyze processes.
They could also improve the UI experience. For example, how graphs and charts look and how they can be placed in the dashboard.
For how long have I used the solution?
I've used the solution for almost a year.
Buyer's Guide
UiPath Process Mining
August 2025

Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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What do I think about the stability of the solution?
The product is pretty stable. I'd rate stability seven out of ten.
What do I think about the scalability of the solution?
The solution is scalable. I'd rate the scalability seven out of ten. I'd rate it higher, however, there are some limitations to scaling projects and uploading data.
How are customer service and support?
I've never used technical support services.
Which solution did I use previously and why did I switch?
I did not previously use a different tool.
How was the initial setup?
I was a part of the initial implementation. The setup was straightforward.
Maintenance depends on the model of delivery. It can be done without involving developers, or it can be done with support.
What's my experience with pricing, setup cost, and licensing?
I don't directly deal with pricing.
What other advice do I have?
I'm not sure of the overall transparency offered by process planning in our end-to-end processes and I don't have much experience with the solution.
The time to value depends on the process and the people who work with it. If you can understand the process, and pick things up quickly, or have a good analyst to analyze the process, the time to value is quick.
Automation is cost-effective. When you compare numbers before and after, you'll be able to see the difference automation can make.
I'd rate the solution seven out of ten.
I'd advise users to learn the solution. UiPath has a great Academy for studying the solution. It's important to do some online courses and learn the ropes. Start a project and try it out in real life.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Founder at GGSH&CO LLP
A solution that works well with several smaller tools and helps its users automate important processes
Pros and Cons
- "I rate the solution's initial setup a nine out of ten...I rate the solution a nine on a scale of one to ten, where one is not stable and ten is stable."
- "The solution's UI and UX could be made better."
What is our primary use case?
While we haven't extensively used the solution, our experience with the solution has been good, and we believe it has the potential to meet the needs of our other clients as well. Currently, we are utilizing UiPath Process Mining with several small solutions without facing any issues or hiccups.
One example of this is how we have automated the process of logging in to a website and checking the transaction status of our clients. Our firm specializes in chartered accountancy, which files tax returns and monitors the status of these filings for our clients. With the help of this solution, we ensure that our client's database is automatically synchronized with the login credentials for the respective websites. This allows for the automatic updating of the status of their income tax returns in Excel.
What needs improvement?
Since we haven't faced any hiccups or issues using the solution until now, I won't be able to provide any constructive feedback about the solution.
Regarding an area in the solution needing improvement, I want the interface to be better and easier. The solution's UI and UX could be made better.
For how long have I used the solution?
My company is a consulting firm, and we implement solutions for our customers. As a part of a business, we explored whether UiPath Process Mining would help any of our customers. So, even though we are not authorized partners, you can consider us in line with partners. Our organization has successfully implemented a solution to automate small manual processes for three or four clients. So, we haven't extensively used the solution. Also, we have been using the solution in our organization for the last two or three years.
What do I think about the stability of the solution?
I rate the solution a nine on a scale of one to ten, where one is not stable and ten is stable.
What do I think about the scalability of the solution?
I rate the solution an eight on a scale of one to ten, where one is not scalable and ten is scalable.
Those using the solution are SMEs, better known as small and medium enterprises.
Only one user is using the solution.
How are customer service and support?
In our organization, we did not need to reach out to the solution's technical support team. Basically, I don't have any experience with customer support.
How was the initial setup?
I rate the solution's initial setup a nine out of ten.
Since it was a very simple solution we gave our clients, the deployment process took less than a couple of days for us.
Two business analysts from my team were involved in the deployment process.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
UiPath Process Mining
August 2025

Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,497 professionals have used our research since 2012.
Architect/Manager at Deloitte
Beneficial interface, high level detail, and helpful support
Pros and Cons
- "The most valuable features of UiPath Process Mining are ease to use, the graphical user interface is good, and the level of detail it will bring on the board is beneficial. We will be able to visualize a wide variety of users, what are the bottlenecks, and where it's taking a long time to process."
- "The installation documentation and guides for users from UiPath Process Mining could be a little better."
What is our primary use case?
UiPath Process Mining can be deployed on-premise or in the cloud.
I am using UiPath Process Mining for receiving the financial ledger details from the system because of the end-to-end payment posting. UiPath Process Mining's posting on the account written solutions, we are only using the schedule for process mining.
What is most valuable?
The most valuable features of UiPath Process Mining are ease to use, the graphical user interface is good, and the level of detail it will bring on the board is beneficial. We will be able to visualize a wide variety of users, what are the bottlenecks, and where it's taking a long time to process.
What needs improvement?
The installation documentation and guides for users from UiPath Process Mining could be a little better.
For how long have I used the solution?
I have been using UiPath Process Mining for approximately four years.
What do I think about the stability of the solution?
UiPath Process Mining is stable.
What do I think about the scalability of the solution?
The scalability of UiPath Process Mining is good.
We have approximately 1,500 people in my company and many have access to this solution to use it.
We have five to six portfolios are using this solution.
How are customer service and support?
UiPath Process Mining's support is very good.
How was the initial setup?
UiPath Process Mining requires customization but with a little guidance with the documentation, we can use it.
What about the implementation team?
We have 20 to 30 people that are managing this solution in our portfolios.
What's my experience with pricing, setup cost, and licensing?
The licensing cost depends on the enterprise, and the discounts and offers available at the time. The price of the solution is reasonable.
What other advice do I have?
I would advise others to look through the catalog of solutions available. They should try UiPath Process Mining out and see what they think of it evaluating the pros and cons. From this information, they can make their decision if it is the best fit for their use case.
I rate UiPath Process Mining an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President Of Quality at Nidec Corporation
Easy to use, scalable, compact
Pros and Cons
- "UiPath Process Mining is really compact, like desktops and desktop automation. It is easy to make and easy to use."
- "UiPath Process Mining is not easy for everyday users."
What is most valuable?
UiPath Process Mining is really compact, like desktops and desktop automation. It is easy to make and easy to use.
What needs improvement?
UiPath Process Mining needs system development and capabilities for designers. UiPath Process Mining is not easy for everyday users. UiPath Process Mining requires system development skills which means you still need special development training for all the developers. This will make it easier to use out of the box.
For how long have I used the solution?
I have been using UiPath Process Mining for about a year now.
What do I think about the stability of the solution?
UiPath Process Mining stability depends on the design. For example, handling and expecting user behavior that is robust. Robust systems we can develop, but in some cases, there can be unexpected behavior or time out because of the size of files. Overall there are no problems with stability for me.
What do I think about the scalability of the solution?
You need to start from a small, interesting group, then scale up involving the top management individuals to help them understand. I think starting small is better for the RPA.
I think the desktop version limited can be scalable in the future, maybe going to the cloud would make it easy. it's more reasonable instead of the hundred, two hundred desktop version RP. Maybe change in the next upgrade to the cloud-native version of the RP.
How are customer service and support?
In most cases, we use our internal developer experience.
How was the initial setup?
UiPath Process Mining starting from the PD comprehensive case is complicated. There is not so much benefit for the RPA solutions. UiPath Process Mining should be simple and straightforward.
What was our ROI?
From the task reduction point of view, I think a lot like maybe 0.3 year or less, we can get the returns, but actually, task reduction and reduction are different. We see cost savings from task reduction. The PL actual headcount reduction is a different issue.
What other advice do I have?
I would rate UiPath Process Mining a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President International Business at conneqt
Helpful support, beneficial automation, and reasonably priced
Pros and Cons
- "The most valuable features of UiPath Process Mining are the ease of use, it's provided us with good indicators of which processes can be automated. There are lots of non-value-add activities which are being done that have helped us identify. If we apply lead principles we are receiving a lot of benefits without automating. You are actually getting a lot of benefits even without automating."
- "UiPath Process Mining could improve by limiting the number of updates."
What is our primary use case?
We have deployed UiPath Process Mining mostly in banking systems. There are a lot of banks that we work with that do reconciliation, invoicing processes, and loan applications. We use UiPath Process Minings to automate in these areas.
We use UiPath Process Mining in many areas of our organization, such as our back office, HR, and payroll teams.
In India, the banks forbid the use of cloud solutions.
What is most valuable?
The most valuable features of UiPath Process Mining are the ease of use, it's provided us with good indicators of which processes can be automated. There are lots of non-value-add activities which are being done that have helped us identify. If we apply lead principles we are receiving a lot of benefits without automating. You are actually getting a lot of benefits even without automating.
We have automated 50 percent of our known processes which is good.
What needs improvement?
UiPath Process Mining could improve by limiting the number of updates.
For how long have I used the solution?
I have been using UiPath Process Mining for approximately two years.
How are customer service and support?
The support from UiPath Process Mining is good.
What's my experience with pricing, setup cost, and licensing?
The licenses are flexible, they start once they are activated. The license is purchased annually. The cost of the solution is very good compared to other similar solutions.
What other advice do I have?
I would recommend this solution to others.
I rate UiPath Process Mining a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Solution Architect at a tech services company with 10,001+ employees
User-friendly, useful technical, and is easy to install
Pros and Cons
- "It provides the visualization, the PI data, and all other information."
- "While it is fairly stable, this is something that could be improved."
What is our primary use case?
UiPath is a platform that I use for automation in the enterprise.
I mine the process. In terms of Process Mining, I basically do the following: your SME can perform a process in a variety of ways. For example, let's say you call me and ask me a structured question. Consider the possibility that five of your coworkers are performing a similar task.
They may have their own way of asking questions or carrying out a specific procedure. Then, depending on the type of associate you have, the number of questions you ask. The Process Mining solution will essentially figure out what the process variations are. These variations have been identified. Also, if there are gaps where people may not be following a standard process correctly, those gaps will be remembered as well.
What is most valuable?
It provides the visualization, the PI data, and all other information.
What needs improvement?
I believe it is adequate. I don't think there is an issue with the tool.
While it is fairly stable, this is something that could be improved.
For how long have I used the solution?
I have been using UiPath Process Mining for two years.
We are working with the latest version.
What do I think about the stability of the solution?
UiPath Process Mining is fairly stable.
What do I think about the scalability of the solution?
iPath Process Mining is easily scalable.
The number of users varies from client to client. There are a number of clients.
How are customer service and support?
Technical support is very useful.
Which solution did I use previously and why did I switch?
We use everything from Process Mining to RPA to OCR in UiPath. We use UiPath ProcessGold.
How was the initial setup?
It is straightforward to set up. Because it is cloud-based, all you need is the right subscription, account, and set up in your company to use it.
What was our ROI?
Yes, I have seen a return on investment. The ROI varies depending on the process, but it is really good.
What's my experience with pricing, setup cost, and licensing?
Regarding the price, I'm not sure. My procurement team handles this, so I don't have to worry about it.
What other advice do I have?
I will undoubtedly use them because they are an excellent solution that I believe I should recommend to everyone. In fact, the entire UiPath suite is extremely user-friendly, which is why I consider it to be one of the best tools on the market.
I would rate UiPath Process Mining a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
AI & RPA Specialist at Yapı ve Kredi Bankası AS
Good AI dependencies, good support, and easy setup
Pros and Cons
- "Its Artificial Intelligence dependencies are valuable."
- "There should be better handling of errors or exceptions."
What is our primary use case?
We use it for getting reports and uploading them to other environments.
What is most valuable?
Its Artificial Intelligence dependencies are valuable.
What needs improvement?
There should be better handling of errors or exceptions.
What do I think about the scalability of the solution?
It is scalable. We have eight people who are using this solution.
How are customer service and support?
We have a technical account manager. We write to him, and he immediately gets back to us. Their support is quite good.
Which solution did I use previously and why did I switch?
I didn't previously use a different solution.
How was the initial setup?
Its setup is easy. You double-click the installer and just click next, next, next. Its implementation took two weeks.
What about the implementation team?
I did it myself.
What other advice do I have?
I would advise checking out academy.uipath.com. There are lots of videos for educational purposes. You can watch them if you want.
I would rate it an eight out of 10. It is a good product for me.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Sales & Marketing Officer - RPA evangelist at AQM Technologies
Helps to automate intelligence for our customers, though document reading could be more accurate
Pros and Cons
- "For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers."
- "Document Understanding can read up to a certain amount of accuracy. While I understand that they have already started working to improve that accuracy right now, I think the accuracy is still only around 85-90%. I would call that our main problem with UiPath currently."
What is our primary use case?
At my company, we use UiPath for almost everything, and not just process mining, which is what we call the discovery part of what we do. Our main use of UiPath Process Mining is as a tool within the field of RPA (Robotic Process Automation) that helps us with automating processes for our customers, where we will often also use UiPath Studio.
A major example of the work we do with UiPath includes automating management information systems for reporting purposes. So if we have to make a few reports, we will go with UiPath to create them. We have also used it for reconciliation, or what we used to call reconciliation until more recently. That is reconciliation between two banks, for instance. We also use UiPath for claims processing, LC (Letter of Credit) issuance, and more.
To date, our services company has automated over 200 processes for our customers using UiPath, all of which has been done by a team that spans over 65 professionals.
What is most valuable?
For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers.
UiPath also has a certain dashboard called Insights that comes as a package where you can have analytics about how well the processes have performed. For example, if an automated process that runs at night stops midway for some reason, you can check the analytics to see why it stopped. It's a very beautiful analytics dashboard, too.
What needs improvement?
Document Understanding can read up to a certain amount of accuracy. While I understand that they have already started working to improve that accuracy right now, I think the accuracy is still only around 85-90%. I would call that our main problem with UiPath currently.
Then, in terms of process mining as a procedure, it only helps in terms of whatever processes have already been digitized. In this sense, what we find lacking is that at times when the file is a photograph, let's say a JPEG file, then because of its file type, UiPath's Document Understanding does not read it.
So we'll have a situation where people scan their documents in (or take a photo of the document) and send them across in an image file and not something like PDF, and in that case Document Understanding isn't very helpful.
For how long have I used the solution?
We have been using UiPath for the last four and a half years now.
What do I think about the stability of the solution?
It is extremely stable. The processes which we automated a few years back are still running pretty well. As long as the processes do not change, it continues running the way it is.
What do I think about the scalability of the solution?
The scalability is good. This is one of the aspects which lots of our type of customers look at. When people choose between various automation tools, they always look at the scalability part of it, and UiPath can be scaled up very quickly, especially when it comes to how many bots you can have and how many processes can be performed inside a single bot.
As for staff, we have 65 people working with it right now because we are a service provider. When we get additional customers, we need to have enough people who can start work with those customers right away. For example, we have a pretty big order right now from the Middle East, and we will require about 10-12 people who need to get started on this job. So we simply hired them and scaled up to match the demand.
Even though we have had opportunities to go along with Automation Anywhere and others, we have stuck with UiPath for the last four and a half years because of how easy it is to scale and implement. Because of this, I foresee that we will be with this product for the next several years at least.
How are customer service and support?
They have a 24/7 support service. And if I have a problem in implementing a particular solution, or I have a question which I need answered while I'm automating some processes, they usually reply within one to two hours. If it is extremely complex, I have seen them set up meetings to see how the solution is being automated and they will then provide solutions for it.
How was the initial setup?
The setup was exceptionally straightforward. UiPath can be set up in barely two or three days, and we do it for our customers often. The deployment also includes Orchestrator. Orchestrator is the most complex of all, and it can be done in approximately three to four days' time.
What was our ROI?
One of the reasons why we chose UiPath is because it is a very stable tool and asset. So the main part of our promise to customers is the return on investment. Of course, you can only get return on investment with a tool like UiPath when you have proper processes. Both the tool and the appropriate processes are essential ingredients to get return on investment.
What's my experience with pricing, setup cost, and licensing?
Our licensing for UiPath Process Mining, and the various tools such as Studio Orchestrator, is all paid for on an annual basis.
However, with the Document Understanding feature, the licensing is per page. So if we're going to read some 20,000-30,000 pages, that becomes one separate licensing stack.
What other advice do I have?
I can definitely vouch for the product. It's extremely good and the R&D is very well done. Their product strategy is also very much on-point, as they keep improving the product year after year. For instance, when we started with it in 2017, UiPath was only able to do most things manually, but now they've got into artificial intelligence and machine learning and their product is able to read and do things that are completely changing process automation.
I would rate UiPath Process Mining a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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