We use this solution for finance reporting, reconciliations and we just started doing process mining on one of the contact centers using the UiPath assistance.
Senior Manager at a tech services company with 5,001-10,000 employees
User-friendly OEM with complex enterprise onboarding
Pros and Cons
- "This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way."
- "I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release."
What is our primary use case?
What is most valuable?
This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way.
What needs improvement?
I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release.
For how long have I used the solution?
I have been using this solution for about four and a half years now.
Buyer's Guide
UiPath Process Mining
October 2024
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
This is a stable solution.
How are customer service and support?
I have yet to experience any issues that have required support intervention.
Which solution did I use previously and why did I switch?
We have UiPath, Blue Prism, and Automation Anywhere deployed at our facility and UiPath is the easiest to use.
How was the initial setup?
The initial setup was quite easy and took about an hour for individual computers and one day for the enterprise as a whole.
What was our ROI?
I have seen ROI but do not have specific data.
What's my experience with pricing, setup cost, and licensing?
There is an annual subscription. It could be cheaper in my opinion, but it is still more affordable than other OEMs. This solution probably would not be ideal for people in the startup environment.
Tech support is included with the enterprise license.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Engineer at a financial services firm with 501-1,000 employees
Stable with s straightforward setup and offers good collaboration capabilities
Pros and Cons
- "So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with."
- "We may need additional features for processing data."
What is our primary use case?
We primarily use the solution for accountability for a few processes in a financial services company.
Right now, we are in the early stages of using the product. We just want to watch it to see how it works, what use cases we can take from it, and how we can incorporate it into the business.
What is most valuable?
The solution offers good collaboration capabilities.
The initial setup was fairly straightforward.
The solution is very stable.
So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with.
What needs improvement?
We have too many processes. We use non-script data. We need to see how to capture this information and do a process mining to improve the data - to clean that data and store that data but in a clean way. We still need to figure out if UiPath can do this effectively.
We may need additional features for processing data.
For how long have I used the solution?
We haven't used the solution too long. We're still working to figure out if we will keep using it.
What do I think about the stability of the solution?
The stability has been good so far. There are no bugs or glitches. it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
As we are still testing the solution, we only have five to ten users actually using the solution in our company.
How was the initial setup?
The initial setup is straightforward. It's easy. It's not overly complex or difficult. Everything is pretty simple to execute.
We first tested the system to see how it worked, and then we implemented it.
I cannot recall how many staff members were actually involved in the implementation process.
What about the implementation team?
We used a consultant during the implementation.
Which other solutions did I evaluate?
We are looking at UiPath in comparison to Automation Anywhere, to see which works better and which we should use primarily.
Right now, we have Automation Anywhere, version 11, and that version is on-premise. The next step for us is we need to move to a cloud version, and we have find out of we should stay with Automation Anywhere and move to 360 or we move to UiPath's cloud version.
What other advice do I have?
We're a customer and an end-user. We don't have a business relationship with UiPath.
I'd rate the solution at an eight out of ten so far. We're still experimenting and learning. We're still seeing what it can do and how it can fit into our business. However, from what we've seen, it's compelling.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
UiPath Process Mining
October 2024
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Programmer at Banco de Guatemala
Provides us with nearly complete control and reduces user time
Pros and Cons
- "We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood."
- "The remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not."
What is our primary use case?
We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood. We can use it to reduce user time.
What is most valuable?
UiPath Process Mining allows us to have almost complete control. This is because we have many keys carrying out activities, us working in a very important organization.
What needs improvement?
In the current COVID-plagued environments, we built many bots, which was a plus, in place of requiring people to be physically present in the organization.
We use UiPath Mining Review in multiple forums. At the day's outset, we upload economic information and make much use of the financial reports at day's end. This used to be done manually, but the solution now allows us to do so automatically. As such, we focus our attention on many areas.
This said, the remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not.
There should also be adapters for enabling more control of the remote desktop. The solution should include some adapters for numeric use, as well as a remote tester.
For how long have I used the solution?
I started using UiPath in the organization around two-and-a-half years ago.
What do I think about the stability of the solution?
The stability is really good.
What do I think about the scalability of the solution?
We do have plans to increase the solution's usage. I started with its use in the organization. In the beginning there were two of us, following the exit of another person. Towards the end of 2020 I had help, as I was teaching others how to assist me with the solution's use. We do not need many people to carry out the work.
We are hiring step-by-step. For the moment, there are two or three others who assist me, but not at a high level. This is being done gradually and they are being allocated time to analyze the results of the solution.
How are customer service and technical support?
Technical support is really great. We had various issues, including those involving other processes and problematic compatibility, when we updated in January to the version I mentioned.
Which solution did I use previously and why did I switch?
We did not previously utilize a different solution.
How was the initial setup?
We deploy both on-premises and through hybrid cloud, with Amazon AWS.
The installation process involved several steps, the first one involving the need for digital information to our desktop applications.
The deployment is not difficult and can vary in time. averaging around two weeks, especially when we have the documentation.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are on an annual basis.
In addition to the standard licensing costs we incur fees with a vendor here in Guatemala. I am referring to the service provider license and it is in respects of us being a public organization.
What other advice do I have?
I started using the solution from the inception of my organization and make use of it solely.
I am solely responsible for all deployment, maintenance and ancillary matters concerning UiPath.
I recommend the use of UiPath Process Mining. As UiPath is really easy to understand and control, it is wonderful. It is really comfortable for development purposes.
I rate UiPath Process Mining as a ten, since I feel pretty great working with it.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Manager, Digital Transformation at Raya Integration
Good support, reasonably priced, and the analysis of operational processes works well
Pros and Cons
- "The most valuable feature is the analysis of operational processes."
- "The interface could be more user-friendly so that it is easier for business people to use."
What is our primary use case?
I work with UI Process Mining at my client's company.
What is most valuable?
The most valuable feature is the analysis of operational processes.
What needs improvement?
The interface could be more user-friendly so that it is easier for business people to use. As it is now, using this product requires a specific understanding and training. If the interface were simpler then it would be easier to use.
For how long have I used the solution?
I have been working with UiPath Process Mining for less than one year.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
I think that it is scalable.
How are customer service and technical support?
The technical support is very good.
What's my experience with pricing, setup cost, and licensing?
It is not an expensive product, although the price could be lower.
What other advice do I have?
My advice for anybody who is interesting in UiPath Process Mining is to try it as a proof of concept, first, so that they can determine its capabilities.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
CEO at Connected Wizdom
Good technical support and great training materials with an easy initial setup
Pros and Cons
- "Technical support is quite helpful and responsive."
- "The training materials sometimes don't keep up with the system changes."
What is our primary use case?
We primarily use the solution for document understanding and to automate the transfer of information between systems. Emails have been coming into a group of data entry clerks, and those data entry clerks, in the past, have been taking that information and pasting it into another system. We've basically automated that process. Now, the system reads the email, extracts the information, and then posts it to another system for us.
We are also taking a PDF with multiple documents, splitting it up into separate documents, and then posting that to another system.
What is most valuable?
The initial setup is pretty straightforward.
Technical support is quite helpful and responsive.
The product, in general, is great with a good set of features.
The company offers very good training materials.
What needs improvement?
Getting a salesperson to actually call me back when I have a pricing question is extremely difficult. They need to work harder at getting back to their clients when they have queries.
I don't have any special requests in terms of new features I would like to see in upcoming releases. Right now, it does everything we need it to do.
The training materials sometimes don't keep up with the system changes.
For how long have I used the solution?
We've used the solution over the past 12 months.
What do I think about the stability of the solution?
The stability of the product is good.
However, the stability of the training materials, due to the speed that they're changing the software, isn't the best. It's very hard for the training materials and supporting documentation to keep up with the changes to the solution. What happens is, when I go in to implement a process, the process intuitively looks fairly easy to understand. However, when I begin to do it, the screens aren't reflected in the training materials or in the documentation. There's a gap. It's not that they don't have good materials, it's just that they're struggling to keep the documentation and the training materials or examples up to speed with the release.
How are customer service and technical support?
I've dealt with support in the past for multiple reasons. I would say that their technical support's been good, however, their sales support has been very hard to get a hold of. We can't seem to get our calls returned when it comes to pricing queries.
Which solution did I use previously and why did I switch?
We're also using Automation Anywhere. We use both solutions currently.
How was the initial setup?
The initial setup is not complex at all. I would describe it as pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
UiPath doesn't clearly define the pricing models, which makes it very hard for customers. They have a wonderful product. If I could just find out how much it costs so I could buy it, it might be a lot nicer.
Currently, I have approximately five opportunities to implement this solution and I can't even tell people for sure how much it's going to cost to run it.
What other advice do I have?
We're consultants. We're not part of the partner program, which is probably what's causing the lack of sales support. Although, I have tried to get into the sales program. Even that is difficult. Their sales staff is so overwhelmed with opportunities that they're just not responsive.
We're doing process mining, however, it also has the document understanding and all those other things that we need as well.
We use both on-premises and cloud deployment models.
In general, I would rate the solution at a nine out of ten. Even though they're moving so fast that they can't keep up with the documentation, that's sort of a good thing. They're making a lot of progress very quickly.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
RPA Developer at a computer software company with 1,001-5,000 employees
Satisfactory online support, and the solution is robust
Pros and Cons
- "I have never had issues with online technical support."
- "It would be helpful to make the spy modules more accurate."
What needs improvement?
There is room for improvement in the design studios. Design studios and exception handling are the two that we usually migrate to Blue Prism because Blue Prism's exception handling and design studios are much more, user-friendly.
It would be helpful to make the spy modules more accurate.
The spy modules will integrate your Citrix-based programs. Many people are moving to Citrix-based systems.
For how long have I used the solution?
I have been working with UiPath Process Mining since 2019.
What do I think about the stability of the solution?
UiPath Process Mining is a very stable product.
What do I think about the scalability of the solution?
The most significant issue with scalability on most platforms, such as Blue Prism and UiPath, is that they are extremely expensive.
How are customer service and support?
I have never had issues with online technical support.
Which solution did I use previously and why did I switch?
I have also been working with Blue Prism since 2016, 2017. We are using version 6.9.
Automation based on the browser. The browser base is very stable, but there is some room for improvement in the spying elements on some websites. It's your capability where you actually spy something and run it unattended because most of our bots are unattended fields, so you have to build in a whole backup just to deal with it that way.
Blue Prism is very stable.
They are expensive in terms of scalability. I believe their bots, particularly their resource bots, are superior to the majority of the others. You can run three solutions on one resource.
They're brilliant. Blue Prism has outstanding technical support.
It's not as simple as drag and drop. You have to design your own solution within Blue Prism. People need to concentrate more. Blue Prism is more unattended than attended, so they must concentrate more on your exception handling on Blue Prism to get the product to work perfectly.
The Blue Prism is simple to design, but handling exceptions requires careful thought. However, that product never fails.
I would rate Blue Prism a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
It is extremely expensive.
What other advice do I have?
One thing to remember about RPA is that you must first identify the appropriate processes. If you want to maximize your value impact, you must first identify the appropriate processes.
I would rate UiPath Process Mining an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Digital Transformation Architect at Comdata
Quality and time assurance features, and can improve business KPIs
Pros and Cons
- "The solution has some quality and time assurances to improve our business."
- "In an upcoming release, they could improve on the customization."
What is our primary use case?
We use the solution in my digital architect information company for KPI improvement.
What is most valuable?
The solution has some quality and time assurances to improve our business.
What needs improvement?
In an upcoming release, they could improve on the customization.
For how long have I used the solution?
I have been using the solution within the last 12 months.
What other advice do I have?
I rate UiPath Process Mining an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Developer Engineer at a tech services company with 51-200 employees
Good reporting, data mining, and process mining have helped grow our organization
Pros and Cons
- "The reporting features of ProcessGold are great."
- "I would like a few tutorials that explain step by step how to start, including a few tips for new users."
What is our primary use case?
I've been using ProcessGold for business process management and optimization to give me a better understanding of operations around my business.
How has it helped my organization?
ProcessGold has given my organization extensive visibility and understanding of business operations. It helps to visualize the gaps in operations as well as where we're doing well.
In general, it gives me an idea of whether I'm going in the right direction with my team and if not, it points out where things aren't going smoothly.
In the last several months, my organization has grown quite a bit thanks to the improvements with ProcessGold.
What is most valuable?
The reporting features of ProcessGold are great.
Data mining and visualization provide extensive visibility and understanding of business operations. It makes the representation of the mined information very clean and provides a visual presentation that shows you what to improve next.
You can easily understand what actually happened in the process because of it. These reports also help me identify which areas need to be automated and which areas or different departments need to improve before automation is implemented.
What needs improvement?
The software at first is hard to use and you're not sure where to start. I would like a few tutorials that explain step by step how to start, including a few tips for new users.
I would like it to be more user-friendly and more visually appealing so that my eyes can keep watching for hours without getting so tired.
I would like to know what the exceptions are when they occur, including more details about them.
I would like to see enhancements to the recording feature.
For how long have I used the solution?
I've been using ProcessGold for between three and four months.
What was our ROI?
I think that the information provided by data mining using ProcessGold is much more valuable than the few thousand dollars we invested in it.
What other advice do I have?
I think ProcessGold is a great tool for process mining and I recommend others to use it. You will start noticing the great benefits of process mining that ProcessGold offers right away. No wonder ProcessGold is a world-leading vendor of Process Mining enterprise software at the moment.
I know that ProcessGold can help you as it helped me.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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