UiPath Process Mining Reviews

We use this solution for finance reporting, reconciliations and we just started doing process mining on one of the contact centers using the UiPath assistance.

This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way.

I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release.

I have been using this solution for about four and a half years now.

This is a stable solution.

I have yet to experience any issues that have required support intervention.

We have UiPath, Blue Prism, and Automation Anywhere deployed at our facility and UiPath is the easiest to use.

The initial setup was quite easy and took about an hour for individual computers and one day for the enterprise as a whole.

I have seen ROI but do not have specific data.

There is an annual subscription. It could be cheaper in my opinion, but it is still more affordable than other OEMs. This solution probably would not be ideal for people in the startup environment.

Tech support is included with the enterprise license.

I would rate this solution a seven out of ten.

UiPath's human-in-the-loop features are helpful.

It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese. We have been working in the Asia-Pacific region for a long time, and this prevents us from recommending the solution to some customers.

I've been using UiPath Process Mining for three years.

In general, UiPath is stable, but the document understanding part is less reliable. Some of our clients using document understanding were not happy with the results.

I think UiPath is scalable. That's what customers are looking for right now. 

UiPath is easy to set up on a machine, but it's a bit difficult to install it on a more complex cloud environment. For example, it's complicated to deploy across two AWS instances.

It takes a bit longer to see value. A customer will see ROI if they have a sizeable budget and the patience to wait until they get a return. 

UiPath is a bit on the higher side compared to solutions like Automation Anywhere and Blue Prism. However, people tend to go with UiPath because it's more seamlessness.

I rate UiPath Process Mining eight out of 10. New products are coming out like ABBYY OCR that claim they can do these things better, but they can't. The cost per page for UiPath is on the higher side, so that is the reason.

I work with UI Process Mining at my client's company.

The most valuable feature is the analysis of operational processes. 

The interface could be more user-friendly so that it is easier for business people to use. As it is now, using this product requires a specific understanding and training. If the interface were simpler then it would be easier to use.

I have been working with UiPath Process Mining for less than one year.

This is a stable product.

I think that it is scalable.

The technical support is very good.

It is not an expensive product, although the price could be lower.

My advice for anybody who is interesting in UiPath Process Mining is to try it as a proof of concept, first, so that they can determine its capabilities.

I would rate this solution a nine out of ten.

I mainly use UiPath Process Mining for our internal financial processes, which need insights into the process workflows. UiPath Process Mining allows us to align our workflow to have a better result rate in terms of the APA processes.

There were a lot of gaps in our process, and UiPath Process Mining allowed us to find and fill those gaps, so now the process takes less time, and the customer outcome delivery has been improved.

UiPath Process Mining's most valuable feature is its integration with RPA's bots.

The configurations on the ERP platforms could be improved. In the next release, I would like UiPath Process Mining to include better integration with some of their other offerings, more ERP platforms, and more legacy systems.

I've been using UiPath Process Mining for fourteen to fifteen months.

UiPath Process Mining is pretty stable because it's highly resilient. We've seen little to no downtime in the past four-and-a-half years.

UiPath Process Mining is scalable - we can get the number of services we need as per our demand.

UiPath's technical support is very good and responsive.

Positive

The initial setup was quite straightforward because we used the SaaS offering, which integrated easily with our internal applications. Deployment took around a month. I would rate the setup experience as four out of five.

We got direct help from the UiPath support team.

We haven't yet calculated our ROI, but our projections show we'll be able to reach out to 100-plus users, with savings of approximately more than $1 million over three years.

UiPath's licensing is based on how many documents we process using this solution.

We evaluated Celonis.

I would advise anyone considering implementing UiPath Process Mining to go for the cloud version instead of the on-prem. On-prem requires a lot in terms of specification and management, and the cost will eventually rise. However, the SaaS model is cost-effective and very easy to maintain and manage because UiPath takes care of infrastructure and so on. I would rate UiPath Process Mining as nine out of ten.

We primarily use the solution for document understanding and to automate the transfer of information between systems. Emails have been coming into a group of data entry clerks, and those data entry clerks, in the past, have been taking that information and pasting it into another system. We've basically automated that process. Now, the system reads the email, extracts the information, and then posts it to another system for us.

We are also taking a PDF with multiple documents, splitting it up into separate documents, and then posting that to another system.

The initial setup is pretty straightforward. 

Technical support is quite helpful and responsive.

The product, in general, is great with a good set of features.

The company offers very good training materials.

Getting a salesperson to actually call me back when I have a pricing question is extremely difficult. They need to work harder at getting back to their clients when they have queries.

I don't have any special requests in terms of new features I would like to see in upcoming releases. Right now, it does everything we need it to do.

The training materials sometimes don't keep up with the system changes.

We've used the solution over the past 12 months.

The stability of the product is good. 

However, the stability of the training materials, due to the speed that they're changing the software, isn't the best. It's very hard for the training materials and supporting documentation to keep up with the changes to the solution. What happens is, when I go in to implement a process, the process intuitively looks fairly easy to understand. However, when I begin to do it, the screens aren't reflected in the training materials or in the documentation. There's a gap. It's not that they don't have good materials, it's just that they're struggling to keep the documentation and the training materials or examples up to speed with the release.

I've dealt with support in the past for multiple reasons. I would say that their technical support's been good, however, their sales support has been very hard to get a hold of. We can't seem to get our calls returned when it comes to pricing queries.

We're also using Automation Anywhere. We use both solutions currently.

The initial setup is not complex at all. I would describe it as pretty straightforward.

UiPath doesn't clearly define the pricing models, which makes it very hard for customers. They have a wonderful product. If I could just find out how much it costs so I could buy it, it might be a lot nicer.

Currently, I have approximately five opportunities to implement this solution and I can't even tell people for sure how much it's going to cost to run it.

We're consultants. We're not part of the partner program, which is probably what's causing the lack of sales support. Although, I have tried to get into the sales program. Even that is difficult. Their sales staff is so overwhelmed with opportunities that they're just not responsive.

We're doing process mining, however, it also has the document understanding and all those other things that we need as well.

We use both on-premises and cloud deployment models.

In general, I would rate the solution at a nine out of ten. Even though they're moving so fast that they can't keep up with the documentation, that's sort of a good thing. They're making a lot of progress very quickly.

The primary use for this solution is for automating business processes.

These include data entry tasks that were being done by the bots. There was manual work for applications like Salesforce that was being done using integration activities provided by UiPath. One of our use cases involved doing sentiment analysis on tweets for a couple of brands. 

The most valuable feature is that activities are available to us just by clicking the box, so it doesn't require much time to make changes for future requirements.

The interface is very user-friendly.

The online platform for controlling the bots is very helpful. 

We do not have much confidence in the intelligence or cognitive capabilities and they should be improved. Automation Anywhere is really good in that area, so I'm looking forward to more advanced features in the future.

I would like to see better integration with the Azure and AWS machine learning platforms.

I have been using ProcessGold for about a year and a half.

In general, it is a stable solution. In one of our use cases, when the volume of data was quite high, we found that there were some crashes. We divided the load into smaller sets so that the whole thing is completed in two or three stages, which fixed the problem. 

I have not found any challenges in terms of scalability, other than an issue where we needed to divide the workload into smaller jobs. I would say that for certain activities that involve a very large number of documents, scalability is not up to mark, but in general, it is okay.

We have between 20 and 30 users and they are quite satisfied.

The initial setup is pretty straightforward. We started with the Community Edition, which was really helpful.

I would rate this solution an eight out of ten.

What I find good in UiPath Process Mining is that it integrates well with SAP.

An area for improvement in UiPath Process Mining is that its pricing is too expensive, particularly when compared to Power Automate.

I've been selling UiPath Process Mining for a year or so.

UiPath Process Mining is a stable product.

UiPath Process Mining has good scalability.

I found the pricing for UiPath Process Mining expensive when you compare it against the pricing for Power Automate.

I evaluated Power Automate and Automation Anywhere IQ Bot.

I sell solutions such as UiPath Process Mining, Automation Anywhere, and Power Automate to my clients.

My rating for UiPath Process Mining is seven out of ten.

There is room for improvement in the design studios. Design studios and exception handling are the two that we usually migrate to Blue Prism because Blue Prism's exception handling and design studios are much more, user-friendly.

It would be helpful to make the spy modules more accurate.

The spy modules will integrate your Citrix-based programs. Many people are moving to Citrix-based systems.

I have been working with UiPath Process Mining since 2019.

UiPath Process Mining is a very stable product.

The most significant issue with scalability on most platforms, such as Blue Prism and UiPath, is that they are extremely expensive.

I have never had issues with online technical support.

I have also been working with Blue Prism since 2016, 2017. We are using version 6.9.

Automation based on the browser. The browser base is very stable, but there is some room for improvement in the spying elements on some websites. It's your capability where you actually spy something and run it unattended because most of our bots are unattended fields, so you have to build in a whole backup just to deal with it that way.

Blue Prism is very stable.

They are expensive in terms of scalability. I believe their bots, particularly their resource bots, are superior to the majority of the others. You can run three solutions on one resource.

They're brilliant. Blue Prism has outstanding technical support.

It's not as simple as drag and drop. You have to design your own solution within Blue Prism. People need to concentrate more. Blue Prism is more unattended than attended, so they must concentrate more on your exception handling on Blue Prism to get the product to work perfectly.

The Blue Prism is simple to design, but handling exceptions requires careful thought. However, that product never fails.

I would rate Blue Prism a nine out of ten.

It is extremely expensive.

One thing to remember about RPA is that you must first identify the appropriate processes. If you want to maximize your value impact, you must first identify the appropriate processes.

I would rate UiPath Process Mining an eight out of ten.