The solution is quite easy to configure. The interface is quite simple and easy to manage. The restoration is easy to manage.
Project Manager at Alphamatic Systems
A scalable and easy-to-configure solution that has a simple and easy-to-manage interface
Pros and Cons
- "The solution is quite easy to configure."
- "SureBackup is sometimes a bit difficult to use."
What is most valuable?
What needs improvement?
SureBackup is sometimes a bit difficult to use.
For how long have I used the solution?
I have been using the solution for a few years.
What do I think about the stability of the solution?
The solution is quite stable. I rate the stability an eight out of ten.
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October 2024
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What do I think about the scalability of the solution?
I rate the product’s scalability an eight out of ten. Three people from the MIS team in our organization use the solution.
How are customer service and support?
Often, when we deal with support teams, they just send us the link to the KB for troubleshooting.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, we used NetBackup. It was really confusing. Veeam’s interface is quite easy to use and configure.
How was the initial setup?
The initial setup is quite easy. The time taken for deployment depends on how many servers will be backed up. Generally, the deployment might take one day. We need one person to deploy the tool.
What's my experience with pricing, setup cost, and licensing?
The product must improve its pricing. Socket license for new users is also challenging. I rate the pricing a seven out of ten.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner and Reseller
PhD Research Student at ACT international
Helps with monitoring and backup but needs to improve UI
Pros and Cons
- "I like the tool's backup."
- "Veeam ONE should improve its UI."
What is our primary use case?
We use Veeam ONE for monitoring.
What is most valuable?
I like the tool's backup.
What needs improvement?
Veeam ONE should improve its UI.
For how long have I used the solution?
I have been working with the product for one year.
What do I think about the stability of the solution?
I would rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
Veeam ONE is scalable and I would rate it a nine out of ten. My company has 100 users for the solution.
Which solution did I use previously and why did I switch?
I switched to Veeam ONE due to its simplicity of use.
How was the initial setup?
Veeam ONE's setup is easy and takes only 30 minutes to complete. It doesn't require any maintenance and needs only one engineer to do the setup.
What was our ROI?
We have seen ROI with the solution's use.
What's my experience with pricing, setup cost, and licensing?
I would rate the product's pricing an eight out of ten. The licensing costs are yearly.
What other advice do I have?
I would rate Veeam ONE a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Veeam Data Platform
October 2024
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,562 professionals have used our research since 2012.
Technical Manager at GRUPO LOGON, S.A. DE C.V.
Helps us understand the infrastructure more by sharing performance insights
Pros and Cons
- "The solution's customer service is good."
- "Its reporting feature could be better."
What is most valuable?
The solution helps us understand the infrastructure more and gives insights to develop further business plans.
What needs improvement?
The solution's reporting feature could be better. They should provide more insightful reports.
How are customer service and support?
The solution's customer service is good.
How would you rate customer service and support?
Positive
What other advice do I have?
I rate the solution as an eight. It is good but not an essential product.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Information Technology Consultant at a government with 201-500 employees
Very intuitive and reliable with a great UI
Pros and Cons
- "Very reliable and easy to use."
- "Could offer a better conclusion of the backups."
What is our primary use case?
Our primary use case of Veeam Backup & Replication is for backing up the VMware environment and restoring files. We also use it for replicating virtual machines from one site to another. I'm an information technology consultant and we are customers of Veeam.
What is most valuable?
The solution has a good user interface, is easy to use, and is very reliable.
What needs improvement?
I'd like to see better compression of the backups.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
The solution is stable and reliable.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
I think they provide good support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used HP Data Protector before that and switched to Veeam because it was less expensive and more user-friendly.
How was the initial setup?
The initial setup is simple. We had help from a contractor for the implementation. The solution requires some monitoring and maintenance and we have two system administrators for that. There are 500 users in the company.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are competitive even with the additional features that need to be licensed.
What other advice do I have?
I recommend this solution because it's intuitive and rate it 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Systems Engineer at a maritime company with 501-1,000 employees
Straightforward installation, quick support, and effective replication
Pros and Cons
- "The replication is the most valuable feature for us."
- "The initial setup of Veeam Backup Replication is straightforward. The process took approximately two days. The setup could be streamlined to take less time."
What is our primary use case?
We are using Veeam Backup Replication only to replicate things from one server to another. We are in the testing phase, not in production. We are only using a small part of the solution.
What is most valuable?
The replication is the most valuable feature for us.
For how long have I used the solution?
I have been using Veeam Backup Replication for approximately three years.
What do I think about the stability of the solution?
The stability of the solution is perfect.
How are customer service and support?
The technical support is very good. The one or two times that we needed something from technical support, they answered quickly and right to the point.
How was the initial setup?
The initial setup of Veeam Backup Replication is straightforward. The process took approximately two days. The setup could be streamlined to take less time.
What about the implementation team?
We did the implementation ourselves.
What's my experience with pricing, setup cost, and licensing?
The license cost is per socket, per processor. We can have one license with two processors and we can cover everything inside of the test environment that we have.
Which other solutions did I evaluate?
We wanted the best software in the market and the best software for what we needed is Veeam Backup Replication. We did not compare other solutions, we only selected the best-reviewed solution.
What other advice do I have?
This solution is perfect for replication.
I rate Veeam Backup Replication a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Business Development at lancloud
Provides granular restoration, has good replication features, and scales well
Pros and Cons
- "The granular restoration that it provides for a business application is most valuable. For example, for Exchange, we can restore a single mailbox or email. We can also do SQL Server restoration and bare-metal recovery for operating systems."
- "Veeam currently lacks features for backing up to network-attached storage. Veeam Backup & Replication agents do not support S3 storage. Only Veeam Backup & Replication server supports S3 storage."
What is our primary use case?
It is for backup and disaster recovery as a service. It is deployed in our data center, and then we sell the service to our customers.
What is most valuable?
The granular restoration that it provides for a business application is most valuable. For example, for Exchange, we can restore a single mailbox or email. We can also do SQL Server restoration and bare-metal recovery for operating systems.
Replication features are very useful for customers. They can recover the services and move from one data center to another.
What needs improvement?
Veeam currently lacks features for backing up to network-attached storage. Veeam Backup & Replication agents do not support S3 storage. Only Veeam Backup & Replication server supports S3 storage.
For how long have I used the solution?
We have been using this solution for about five years.
What do I think about the stability of the solution?
Its stability is good. I would rate it an eight out of 10 in terms of stability.
What do I think about the scalability of the solution?
It scales well. I would rate it an eight out of 10 in terms of scalability.
In our infrastructure, we have hundreds of users. Our customers are from many markets, but its users are from their IT department.
How are customer service and support?
I would rate them an eight out of 10.
How was the initial setup?
It is not complex. It is straightforward. We can deploy it to our customers in about 1 to 2 hours or 1 to 2 days. It depends on a customer's infrastructure.
What about the implementation team?
We deploy it ourselves, and we only use support when we have technical issues with the product. We have three engineers for deployment.
What was our ROI?
It is very difficult to calculate because it is a backup solution. It is not a business service, which makes it very difficult to calculate the ROI.
What's my experience with pricing, setup cost, and licensing?
We are fine with its pricing policy.
We provide service for our customers, and the licensing is on a monthly basis. They get licenses, computer resources, and our support. Everything is included in a single price.
What other advice do I have?
I would advise others to test this product before buying it. There are many backup products and services, and they have different features and functionalities. We provide our customers a 30-days trial period to test the product for free, and then they can agree or not agree to use this product.
I would rate it an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at a tech services company with 51-200 employees
User-friendly interface, easy to deploy and use, support for virtualized environments
Pros and Cons
- "The main feature for Veeam is that it's built primarily for virtualization, such as VMware or Hyper-V."
- "I would like to see more broad support for other applications such as databases, or other operating systems."
What is our primary use case?
We are a system integrator and we implement backup software solutions for our customers. Veeam is one of the products that we provide.
What is most valuable?
The main feature for Veeam is that it's built primarily for virtualization, such as VMware or Hyper-V.
The interface is user-friendly. It's easy to deploy and easy to manage.
What needs improvement?
I would like to see more broad support for other applications such as databases, or other operating systems. Veeam is currently developing some of these features but they are not as mature as those found on backup products for physical servers. Essentially, integration with products from other vendors should be improved.
This product should be integrated with Kasten for Kubernetes backup. It would be helpful for backing up a container environment.
For how long have I used the solution?
We have been working with Veeam Backup & Replication for between five and six years.
What do I think about the stability of the solution?
Stability has always been good with this solution.
What do I think about the scalability of the solution?
Most of our customers do not have a large virtual environment. Veeam is capable of quickly scaling up or scaling out to meet the requirements of our customers.
How are customer service and support?
The technical support from Veeam is quite helpful. They have a capable team.
Which solution did I use previously and why did I switch?
We also use Commvault, Veritas, and IBM Spectrum Protect.
The IBM console is definitely more complex in terms of implementation and monitoring. The user interface for Veeam is better.
The support available is similar from all of the vendors. Most of the backup software and principles are quite similar and we can handle problems with the help of support.
How was the initial setup?
There were no complications with the initial setup.
Which other solutions did I evaluate?
Several licensing schemes are available.
What other advice do I have?
My advice for anybody who is implementing Veeam is to learn about the various licensing schemes. There are several available to choose from.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Information Technology at a pharma/biotech company with 1,001-5,000 employees
Stable and scalable but no support for SAP systems
Pros and Cons
- "Very user-friendly and easily recoverable."
- "I would like a solution for SAP systems to be included."
What is most valuable?
The most valuable feature of this product is its very fast recovery.
What needs improvement?
I would like a solution for SAP systems to be included in the next release.
For how long have I used the solution?
I've been using this solution for around ten years.
What do I think about the stability of the solution?
The product is stable and reliable.
What do I think about the scalability of the solution?
This solution is easy to scale.
How was the initial setup?
The initial setup was quite straightforward.
What about the implementation team?
I implemented through an integrator.
What other advice do I have?
This solution is very user-friendly and easily recoverable. I would rate this product as seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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