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PeerSpot user
Technical Lead & ICT Senior Infrastructure Engineer at a tech services company with 51-200 employees
Consultant
Speed and more management would be an improvement, but instant recovery is valuable and its very easy to use.

What is most valuable?

Replication, Sure Backup and Instant Recovery; very easy to use.

How has it helped my organization?

Real and fast restore and if needed a VM Instant Restore(1/2m).

What needs improvement?

Speed and more management.

For how long have I used the solution?

I have used and given support of this product for my clients for around 4/5 years.

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What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Some Speed and data, that we fix along the way.

What do I think about the scalability of the solution?

No.

How are customer service and support?

Customer Service:

1 to 10, I give an 8.

Technical Support:

1 to 10, I give an 8.

Which solution did I use previously and why did I switch?

Yes, HP and Symantec. Veeam is a product more specific for Virtual Environments.

How was the initial setup?

Straightforward.

What about the implementation team?

The setup and implementation was done by ourselves.

What's my experience with pricing, setup cost, and licensing?

20k € initial cost.

Which other solutions did I evaluate?

Yes, HP and Symantec.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CTO at VIRTUO NTSH
Real User
Easy to set up, easy to use, and reliable
Pros and Cons
  • "The product is very straightforward and very easy to use from the client-side."
  • "It's not that easy to use from the management side."

What is our primary use case?

The clients are using the solution for backup and restore and also for replication. The new model also has the management of virtual servers.

What is most valuable?

It's one of the most stable offerings.

The product is very straightforward and very easy to use from the client-side.

The solution is scalable. 

The initial setup is very straightforward. 

What needs improvement?

It's not that easy to use from the management side. 

The solution needs to improve its traditional backups. They back up data as others do at the moment - however, it's not as good. Also, restoring is very fast, however, they need some improvement in deduplication. 

It's more the management in the level of replication. There needs to be a much higher level of replication. Right now, it's a basic replication in the secondary site. The recovery needs to be much faster as recovery is very important. The fastest recovery is from Rubrik.

Rubrik is the fastest recovery backup solution, and Cohesity is the same as it depends on the hardware which they have. 

Veeam should come with the hardware as others, like Cohesity, come with the hardware. 

For how long have I used the solution?

We've been using the solution for five years. It's been a while. 

What do I think about the stability of the solution?

The product is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.

What do I think about the scalability of the solution?

You can scale it easily. Every time you need to buy a new license, you just add more licenses, and that's it.

At the moment, all of our customers are using Veeam. We have more than 20 customers.

How are customer service and support?

We don't use technical support very much, however, my sense is they're okay. I cannot say something more precise, as we didn't really use it.

How was the initial setup?

The initial setup is pretty straightforward. It's not complex or difficult. The deployment process takes about an hour or so.

To set up and deploy the solution, you only need a maximum of two people - one consultant and one assistant.

What was our ROI?

I didn't study ROI. Return of investment has to do with disaster recovery. This is one of the best solutions, Veeam, to retrieve machines if a disaster happens. If one site goes, and you have replication with Veeam, your company can continue on without loss.

What's my experience with pricing, setup cost, and licensing?

The customer needs to pay for Veeam. They need to pay a license per virtual machine, and the cost depends on how many virtual machines they want to back up.

Which other solutions did I evaluate?

We also are a partner of Cohesity, and we've evaluated the two. The main difference is Cohesity comes with hardware.

The license is based on the capacity of the space where the backup stays, and also is very straightforward, much like Veeam. They are straightforward, and it's very, very, very powerful, however, you really depend on the hardware. This is a different way of licensing.

Veeam is very straightforward, however, licensing is for virtual machines, how many you have. That means sometimes in the environment if you have lots of machines, virtual machines, it is better to use Cohesity as you can add as many virtual machines as you want and the license is always based on the capacity of the hardware where it stays.

What other advice do I have?

We are resellers. We are gold partners with Veeam.

We sell only the latest version of the solution.

I recommend both Veeam and Cohesity, however, depends on how your environment is.

I'd rate the product at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Data Platform
February 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,737 professionals have used our research since 2012.
Founder & CEO at a tech services company with 51-200 employees
Real User
Mature and user-friendly with very helpful support
Pros and Cons
  • "It's got a very good user-friendly interface. It's easy to use."
  • "I would like to have them come up with more robust features when it comes to individual endpoint protection."

What is our primary use case?

We moved to Veeam to have complete virtualization. It's perfect for us. It virtualized our workflows. Veeam is used to support only virtual machines and does not back up to our physical machines.

What is most valuable?

The best feature of Veeam is, first and foremost, the support they provide. They are at the top in support. The support is excellent. 

It's got a very good user-friendly interface. It's easy to use.

The training is excellent. of Veeam. I'm from the Middle East. Veeam is very accurate out here and they have very good training facilities over here. On my team, everybody's trained on Veeam.

I'm really happy with Veeam. As of now, we have never had any issues with Veeam. It has performed perfectly.

It's a very mature product.

What needs improvement?

The only thing which was lacking was the support, some years back, for the cloud connect. It's matured now and has become a very reliable product.

I would like to have is better documentation. Veeam documentation is something that needs to be worked on. The training program is very good, however, they need to have better work documentation.

Also, very few third parties have courses on Veeam. Veeam only provides co-courses. For example, everybody has got courses about Cisco or Microsoft. Veeam is very closed on that factor. If they want to really popularize the software, they need to have more training, and the training should be more widely available via third parties.

The cost is a hindrance towards learning for certifying in Veeam. They need to make it more open and less expensive to open it up for more companies and users.

On individual user backups, there are certain people who have got individual PCs and they have data on them. Veeam is not up to that mark. There is other software we use which is much better than Veeam when it comes to individual data protection. I would like to have them come up with more robust features when it comes to individual endpoint protection.

For how long have I used the solution?

I've been working with data protection for 15 to 20 years. I recently moved to Veeam. We've used it now for seven or eight years. 

What do I think about the stability of the solution?

As of now, it has never given us any issue, in my personal experience. Veeam is a very robust product. There has never been any problem and there have not been any downtimes, so we have absolutely nothing to complain about. It's a good product.

What do I think about the scalability of the solution?

We are a hundred-person virtualized shop. We have close to 250 users. We have continuous data protection.

Veeam has been extensively used in our company as all our servers are getting backed up. We have some six to seven ESXi hosts. Between all our servers, we have some 30 to 35 VMs. Veeam is a very integral part of our data strategy out here.

They have different tiers - from a free tier to an enterprise tier. With the new updates, it's very scalable. 

How are customer service and support?

Technical support has always been great. They're the best in the business and are very helpful and supportive.

We don't directly deal with Veeam. We have an MSP who supports us on our network. However, we have never had any issues with Veeam. If there are any issues, it's sorted out immediately.

Which solution did I use previously and why did I switch?

I started with Symantec and have recently moved to Veeam. I'm also familiar with Commvault.

When you're really looking at enterprise, I personally would go for Commvault. That's a product that is built for the enterprise. Veeamis aimed t smaller businesses. 

How was the initial setup?

The initial setup is very simple. It's just a user-driven thing. It's very, very simple.

It's not as complicated as Commvault. Commvault is a little complicated. However, with Veeam, when it comes to user-friendliness, it's a brilliant product.

Maintenance is easy. It's not a problem at all. It's handled by a third-party provider that is a partner of Veeam.

What's my experience with pricing, setup cost, and licensing?

We currently have ten to 15 different licenses. I can't speak to the exact details as it's mostly handled by the IT operations team.

Beyond the licensing, the only cost which we have incurred, which was a little too much, was the training. In our company, people need to be certified as we basically go for internal competence and upscaling our people, as a team. However, Veeam certifications are costly. That is one thing that was a little bit of a pain point for us.

What other advice do I have?

We are just a customer of Veeam.

I recommend Veeam very highly. It's a very mature product.

If you have a virtualized environment, which 99% of the people have virtualized environments now, it's perfect. Veeam is something which is built for virtualization.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Alliance Manager at Berca Hardaya Perkasa
Real User
Affordable, easy to set up and has a simple UI
Pros and Cons
  • "It's scalable."
  • "They need to improve their technical side."

What is our primary use case?

We primarily use the solution for backups in the virtualization area. They are experts in virtualization. For a lot of use cases, the customer doesn't have a backup in their virtualization for VMware HyperV or Nutanix. We are using Veeam to back up their virtualization. 

What is most valuable?

They are the second-best backup after Veritas. 

Veeam is easy to set up and they have a simple UI for users to set up and administer the Veeam console.  

Veeam has low pricing. They are great for a smaller market or smaller business all the way through to enterprise-sized companies. It's scalable. In Indonesia, maybe two of our telco companies use Veeam and they have a lot of the market in Indonesia.

The solution's initial setup is easy.

It's a stable solution.

What needs improvement?

They need to improve their technical side. They don't have a lot of compatibility with Solar HP-UX, IX, or SAP. They still need to have a lot of improvement in that area.

They need to make their Office 365 backup is included in one console with the backup replication. It will be easier that way and place it in line with the Veritas NetBackup offering.

What do I think about the stability of the solution?

We have found the product to be quite stable. It's not buggy. There aren't glitches. It's reliable. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale well. It's great for small businesses to larger enterprises. 

How are customer service and support?

Since Veeam is easy to use and easy to set up, we don't have a lot of problems. Therefore, we don't have a lot of experience with their support. We've never had a reason to contact them. Due to this, I can's speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

I am familiar with Veritas as well.

How was the initial setup?

The solution is straightforward and simple to set up. It's not a complex or difficult process. A company shouldn't have any issues implementing it. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very good. They are very affordable, even for smaller businesses.

What other advice do I have?

We are a Veeam partner. We're partners with a variety of organizations.

We use various deployment models, including public and private cloud, on-premises, and hybrid setups. 

I would rate the solution at an eight out of ten. We are quite pleased with its capabilities. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1665960 - PeerSpot reviewer
IT Infrastructure Manager at a media company with 501-1,000 employees
Real User
Has great restore capabilities and good technical support, but should include a cloud solution and be better priced
Pros and Cons
  • "The restore capabilities are the most valuable features."
  • "Veeam Backup & Replication should include a cloud solution."

What is our primary use case?

We are using the latest update at the moment. 

We use the solution to do backups and replication between sites, in addition to restores. We employ it solely for its basic functions.

What is most valuable?

The restore capabilities are the most valuable features.

What needs improvement?

Veeam Backup & Replication should include a cloud solution. 

The cost should also be adressed. This would bring up my rating from a seven to a ten out of ten. 

For how long have I used the solution?

We have been using Veeam Backup & Replication for eight to 10 years.

What do I think about the stability of the solution?

The solution is stable and reliable.

What do I think about the scalability of the solution?

The solution is easy to scale. 

How are customer service and support?

We have yet to make need of technical support, although I feel it to be good. 

How was the initial setup?

I believe the initial setup to have been straightforward, although I cannot say this with certainty, as I was not involved in it. 

What about the implementation team?

While I don't know the exact parameters of the maintenance, I do know that all of our support needs in this respect are covered. 

Maintenance is handled by a third party. We do not have a separate team for handling this. 

What's my experience with pricing, setup cost, and licensing?

While I do not know how much the product cost, as I was not involved in this sphere, I do know that this could be better. 

What other advice do I have?

There are probably just three to five of us using the solution, solely in the IT department. 

I would recommend the solution to others for its ease-of-use. 

I rate Veeam Backup & Replication as a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1119891 - PeerSpot reviewer
System Engineer at a computer software company with 201-500 employees
Real User
We have been using it in small environments, and it is stable, straightforward to deploy, and scalable for our needs
Pros and Cons
  • "The backup and replication features are most valuable."
  • "I would like them to move back to host licensing."

What is our primary use case?

We use it for backup and replication in small environments.

How has it helped my organization?

It has not improved anything. It is just a backup solution. Our customers needed something for disaster recovery in case something bad happens. It is something they needed, and it is something they have got.

What is most valuable?

The backup and replication features are most valuable.

What needs improvement?

I would like them to move back to host licensing.

Everything should improve over time as new functionalities come along. The product needs to follow new technologies and integrate them.

For how long have I used the solution?

We have been using this solution for about 10 years.

What do I think about the stability of the solution?

It is stable. It is almost fire-and-forget.

What do I think about the scalability of the solution?

We don't have experience with large environments. We only have small environments with a host of virtual machines. It is scalable for our use. There is no problem.

Its users are system administrators. Any increase in its usage would depend on the pricing. Veeam has changed its licensing policy. With their universal licensing, things have become a bit expensive. It is a free market, so we'll see.

How are customer service and support?

It should be good, but we have not used it.

Which solution did I use previously and why did I switch?

We also use other products. This is not the only one. We use Micro Focus Data Protector, Arcserve UDP, and Microsoft Data Protection Manager.

Microsoft Data Protection Manager is more windows-oriented. It is not as good as Veeam for sure, but it is good enough for certain environments.

How was the initial setup?

It was quite straightforward. We are using it in relatively small environments. These are not big installations. 

It took a few hours. The deployment is quick, but you have to test everything and make sure everything works. 

What about the implementation team?

We are an integrator. For its deployment and maintenance, one system administrator is enough.

What's my experience with pricing, setup cost, and licensing?

We try to use perpetual licensing, and there are no additional costs. 

They have recently moved to universal licensing, which is more expensive, and I would like them to go back to host licensing.

What other advice do I have?

I would advise others to decide for themselves if it checks all the boxes. 

I would rate it an eight out of 10 because it is now more expensive with universal licensing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1053252 - PeerSpot reviewer
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
MSP
Top 5
Scalable with great technical support and an easy initial setup
Pros and Cons
  • "The solution is carefully designed to be easy to use - even if you're in a panic."
  • "They need to support more platforms."

What is most valuable?

The solution provides great insights. Veeam ONE is like a consolidated monitoring and reporting solution for Veeam Backup Replication, and Hyper-V and VMware environments. It basically provides a pane of glass to monitor and report on both your backup infrastructure and your virtual infrastructure if it is Hyper-V or VMware. 

What I really like about it is that usually I would deploy it before I deploy Veeam Backup Replication to get insights on the environment that can help me avoid issues during the VOT or during the implementation of Veeam Backup Replication. For example, I can get insights to see if there is any bottleneck on the production storage on which the servers are residing.  If I need to back up, I can find out if the storage has very low space and if I trigger backups with Veeam or any other situation if I come and conduct a snapshot if it will likely cause a recall production issue.

Another really amazing feature I like about Veeam ONE is not just that it helps me plan the deployment and whatnot, in general. It can help me generate reports about the virtual environment that are totally unrelated to the backup. For example, I have one customer within the POC for Veeam Backup Replication and for Veeam ONE, the Veeam Availability Suite. They are using NetBackup. And they said, "Okay, we are okay with NetBackup. We don't need Veeam Backup Replication. But, We want Veeam ONE" This is due to the fact that once I integrated Veeam ONE, I was able to provide them insights into their environment that they had no clue about. For example, how much space is being utilized in the data center, what kind of data growth they're having in the data center, any issues in the infrastructure, and if there are areas for improvement.

Veeam ONE also recommends solutions for the issues. It can let you classify your data center. It will classify your systems and then report on them accordingly. Basically, it would provide many insights and monitor services. Some decision-makers are not into the technical aspects and whatnot. They're into the numbers and where they are right now, where they want to be, the loss options for capacity planning, et cetera.

It's strictly a reporting and monitoring solution for Veeam, Hyper-V, and Veeam Backup Replication. It's a monitoring solution for virtual data centers and backup in one console. Usually, reporting solutions do not have this functionality. You will have report decisions for VMware, however, they will not monitor the backups.

The solution is carefully designed to be easy to use - even if you're in a panic.

Technical support is great.

The solution can scale. 

What needs improvement?

They need to support more platforms. Right now, they support their Veeam Backup Replication product, which means they provide monitoring and visibility reporting to the backup infrastructure and the backup portion. However, for some people, they're not using VMware. They are not using Hyper-V, or they have other workloads. For example, they have Nutanix. Veeam can monitor the backups, which is part of Veeam Backup Replication, however, it cannot monitor Nutanix itself.

They also do not monitor physical workloads, for example, physical Windows Servers and physical Linux Servers. They report their backups. They monitor their backups through Veeam Backup Replication. They don't have server monitoring and reporting. That's where there is room for improvement.

The management software for Veeam ONE is installed only on Windows.

Recently, for some reason, a client didn't have the feature "offload backups to object storage", like Azure cloud storage, and for some reason, we were unable to locate any sort of particular report for that particular backup point. Having much more extensive backup reports would be great. They have a lot of backup reports which are great, and they have the option to create backup customer reports, however, it would be great to have additional reports along the way.

For how long have I used the solution?

I've been using Veeam ONE also since version 9.5.

What do I think about the scalability of the solution?

Veeam One is pretty scalable when it comes to VMware and the Hyper-V. It is scalable and has a modular architecture, just like Veeam Backup Replication. You can have the server run in one place and the client run in another. It works well.

How are customer service and technical support?

Technical support is a tricky question. In general, if you're asking about Veeam when compared to other vendors, honestly speaking, the technical support response times are quite good. Support will vary by engineers, no matter which vendor you deal with. One day, I'll have a really bad engineer, the next I'll have an excellent one.  However, I evaluate more so based on response times, and as I've said, their response is always excellent. 

How was the initial setup?

The solution is very straightforward to set up. It's a product that's designed to be easy to use, and implementing it is no exception.

What other advice do I have?

Veeam has a suite called the Velamen Availability Suite. This Suite consists of two products; Veeam ONE and Veeam Backup Replication. Usually, we use these two products at the same time for different purposes.

I've been using the solution since version 9.5 and now it's on version 11.

I'd rate the solution at a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: distributor
PeerSpot user
reviewer1264416 - PeerSpot reviewer
Domain architect at a financial services firm with 10,001+ employees
Real User
Requires better integration with database components and cloud services; VM backups are good
Pros and Cons
  • "The solution does a good job with VM backups."
  • "The solution is rather weak when it comes to database integration."

What is our primary use case?

Our primary use case of this solution is for application servers, web servers on Linux, Windows, AIX, databases, Db2, Sybase, Oracle and the like. 

What is most valuable?

I think this solution does VM back ups very well. 

What needs improvement?

I find this product to be rather weak when it comes to database integration and that really is problematic. It needs to have better integration with the database components as well as the cloud-based services.

For how long have I used the solution?

I've been using this solution for about a year. 

What do I think about the stability of the solution?

At the moment, this product is not very stable. 

What do I think about the scalability of the solution?

I think it is horizontally scalable, but not vertically very scalable. It tends to run into issues with regards to performance if you require vertical scalability.

How are customer service and technical support?

In South Africa, the technical support is average. They should respond more quickly and be more customer friendly. The rep really needs to be more knowledgeable. 

Which solution did I use previously and why did I switch?

We previously used Veritas. 

How was the initial setup?

The initial setup was quite complex and took us a few months to install. We used a partner and vendor for the installation because we had a lot of problems. As a result, we're not sure if we'll continue with the solution or choose an alternative. 

What's my experience with pricing, setup cost, and licensing?

We chose Veeam because the licensing was cheap and we got a special deal from them. 

What other advice do I have?

I wouldn't really recommend this solution. In terms of the integration of this solution, we're finding it doesn't do everything it promises. There is a difference between what the sales people tell you and the reality. Because of the issues we've had, I rate this solution four out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.