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Founder & CEO at a tech services company with 51-200 employees
Real User
Mature and user-friendly with very helpful support
Pros and Cons
  • "It's got a very good user-friendly interface. It's easy to use."
  • "I would like to have them come up with more robust features when it comes to individual endpoint protection."

What is our primary use case?

We moved to Veeam to have complete virtualization. It's perfect for us. It virtualized our workflows. Veeam is used to support only virtual machines and does not back up to our physical machines.

What is most valuable?

The best feature of Veeam is, first and foremost, the support they provide. They are at the top in support. The support is excellent. 

It's got a very good user-friendly interface. It's easy to use.

The training is excellent. of Veeam. I'm from the Middle East. Veeam is very accurate out here and they have very good training facilities over here. On my team, everybody's trained on Veeam.

I'm really happy with Veeam. As of now, we have never had any issues with Veeam. It has performed perfectly.

It's a very mature product.

What needs improvement?

The only thing which was lacking was the support, some years back, for the cloud connect. It's matured now and has become a very reliable product.

I would like to have is better documentation. Veeam documentation is something that needs to be worked on. The training program is very good, however, they need to have better work documentation.

Also, very few third parties have courses on Veeam. Veeam only provides co-courses. For example, everybody has got courses about Cisco or Microsoft. Veeam is very closed on that factor. If they want to really popularize the software, they need to have more training, and the training should be more widely available via third parties.

The cost is a hindrance towards learning for certifying in Veeam. They need to make it more open and less expensive to open it up for more companies and users.

On individual user backups, there are certain people who have got individual PCs and they have data on them. Veeam is not up to that mark. There is other software we use which is much better than Veeam when it comes to individual data protection. I would like to have them come up with more robust features when it comes to individual endpoint protection.

For how long have I used the solution?

I've been working with data protection for 15 to 20 years. I recently moved to Veeam. We've used it now for seven or eight years. 

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What do I think about the stability of the solution?

As of now, it has never given us any issue, in my personal experience. Veeam is a very robust product. There has never been any problem and there have not been any downtimes, so we have absolutely nothing to complain about. It's a good product.

What do I think about the scalability of the solution?

We are a hundred-person virtualized shop. We have close to 250 users. We have continuous data protection.

Veeam has been extensively used in our company as all our servers are getting backed up. We have some six to seven ESXi hosts. Between all our servers, we have some 30 to 35 VMs. Veeam is a very integral part of our data strategy out here.

They have different tiers - from a free tier to an enterprise tier. With the new updates, it's very scalable. 

How are customer service and support?

Technical support has always been great. They're the best in the business and are very helpful and supportive.

We don't directly deal with Veeam. We have an MSP who supports us on our network. However, we have never had any issues with Veeam. If there are any issues, it's sorted out immediately.

Which solution did I use previously and why did I switch?

I started with Symantec and have recently moved to Veeam. I'm also familiar with Commvault.

When you're really looking at enterprise, I personally would go for Commvault. That's a product that is built for the enterprise. Veeamis aimed t smaller businesses. 

How was the initial setup?

The initial setup is very simple. It's just a user-driven thing. It's very, very simple.

It's not as complicated as Commvault. Commvault is a little complicated. However, with Veeam, when it comes to user-friendliness, it's a brilliant product.

Maintenance is easy. It's not a problem at all. It's handled by a third-party provider that is a partner of Veeam.

What's my experience with pricing, setup cost, and licensing?

We currently have ten to 15 different licenses. I can't speak to the exact details as it's mostly handled by the IT operations team.

Beyond the licensing, the only cost which we have incurred, which was a little too much, was the training. In our company, people need to be certified as we basically go for internal competence and upscaling our people, as a team. However, Veeam certifications are costly. That is one thing that was a little bit of a pain point for us.

What other advice do I have?

We are just a customer of Veeam.

I recommend Veeam very highly. It's a very mature product.

If you have a virtualized environment, which 99% of the people have virtualized environments now, it's perfect. Veeam is something which is built for virtualization.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer906105 - PeerSpot reviewer
Senior Storage Engineer at a tech services company with 11-50 employees
Real User
Frequent feature updates and effective virtual machine backups
Pros and Cons
  • "The most valuable features are the backup and restoration of our VMs. Additionally, they add features regularly."

    What is our primary use case?

    We use Veeam Backup Replication for our VMware 6.5 and vSphere VMware 6.5 solutions.

    What is most valuable?

    The most valuable features are the backup and restoration of our VMs. Additionally, they add features regularly.

    For how long have I used the solution?

    I have been using Veeam Backup Replication for approximately 

    What's my experience with pricing, setup cost, and licensing?

    The pricing of the solution could be reduced.

    What other advice do I have?

    I sometimes attend Veeam's annual meetings when they have them. Because of COVID, I didn't attend one or two of them, but Veeam seems to be very proactive in adding features.

    I rate Veeam Backup Replication a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Veeam Data Platform
    October 2024
    Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
    816,562 professionals have used our research since 2012.
    Territory Manager Spain & Portugal at StarWind Software
    Real User
    Secure backup that you can trust to run without monitoring
    Pros and Cons
    • "I like Veeam a lot because it solves problems, is stable, and runs very well."
    • "The initial setup is not always easy, and customers often need a lot of help to get Veeam up and running successfully."

    What is most valuable?

    The most important feature for me is the security - you can trust that Veeam is working without having to test or check it.

    What needs improvement?

    An area for improvement would be the product's high use of resources and memory.

    What do I think about the stability of the solution?

    I like Veeam a lot because it solves problems, is stable, and runs very well.

    How was the initial setup?

    The initial setup is not always easy, and customers often need a lot of help to get Veeam up and running successfully.

    What other advice do I have?

    Our customers use Veeam for its good price, quality, and performance. I would give this product a score of eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Technical director at scsi co.,ltd
    Real User
    The best tool for virtualization backup
    Pros and Cons
    • "Veeam communicates with the vCenter in VMware, which means it's very smooth and doesn't interrupt production on VMware and you can backup or restore anytime, anywhere."
    • "The deduplication feature could be improved by changing to global deduplication."

    What is our primary use case?

    My primary use case is as a backup for VMware Hypervisor and SAP HANA.

    How has it helped my organization?

    Veeam communicates with the vCenter in VMware, which means it's very smooth and doesn't interrupt production on VMware and you can backup or restore anytime, anywhere.

    What is most valuable?

    The most valuable feature is the virtualization backup - Veeam is the best for this.

    What needs improvement?

    The deduplication feature could be improved by changing to global deduplication. I am also concerned about the master server landing on Microsoft Windows only, which means that if there is a ransom attack on the Veeam server, all the backup features will go down, and the data will be lost.

    For how long have I used the solution?

    I've been using this solution for over seven years.

    What do I think about the stability of the solution?

    This solution is very stable, including its support for Hyper-V and Nutanix.

    What do I think about the scalability of the solution?

    This solution is scalable - you can backup to several locations without additional cost.

    Which solution did I use previously and why did I switch?

    I previously used IBM TSM, but the IT environment in Thailand changed from Linux to Intel, which TSM did not support, so I switched to Veeam.

    How was the initial setup?

    The initial setup is very easy, it takes about one to two hours and requires only one person.

    What's my experience with pricing, setup cost, and licensing?

    The license can be expensive if you have a lot of VMs, as that's what the cost is calculated from, but it's also flexible in terms of what kind of backup you can use.

    What other advice do I have?

    Veeam is really easy to deploy and easy to use. I would rate this solution nine out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1372698 - PeerSpot reviewer
    Key Customer Manager at a tech vendor with 11-50 employees
    Real User
    Easy to install with good virtualization and the capability to scale
    Pros and Cons
    • "For virtualization it's perfect."
    • "The pricing could be better."

    What is most valuable?

    For virtualization it's perfect.

    The solution is very simple to install. The support and maintenance are also very easy.

    The solution can scale.

    For the most part, the stability is okay.

    What needs improvement?

    The solution is pretty much the same as a solution such as Comet, however, the only difference is that this is a bit weaker and not so strong at covering the applications and the physical servers side.

    This solution is very young and they don't have a lot of references. 

    For physical servers and some applications like SAP and databases, they're less good.

    It's not quite as secure as Comet.

    The pricing could be better.

    For how long have I used the solution?

    I've been using the solution for more than five years.

    What do I think about the stability of the solution?

    The stability is okay. It's not as good as Comet. Veeam is stable, however, it's not quite optimized correctly.

    What do I think about the scalability of the solution?

    The solution is scalable, however, Comet is better in this regard. That said, if a company would like to expand, they can do so.

    We have about 2,000 users on the solution. We have about 15 customers using the product.

    How are customer service and technical support?

    Technical support is fine. They are helpful and responsive. We're satisfied with the level of service they provide.

    Which solution did I use previously and why did I switch?

    I've also used Comet, which I would describe as better almost across the board, except for the virtualization.

    How was the initial setup?

    The installation is pretty easy. It's not too complex.

    It's 20% faster to install than Comet. It doesn't take too long to deploy.

    Once everything is set up, it's very easy to maintain everything.

    What's my experience with pricing, setup cost, and licensing?

    The solution keeps getting more and more expensive. They should work on the pricing.

    Every year, they seem to raise the price by 10-15%. They used to be cheap. Now they are costly.

    What other advice do I have?

    We have the solution deployed both on-premises and on the cloud.

    I'd rate the solution at an eight out of ten. We're quite satisfied with the solution overall.

    I'd recommend this solution to others.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    PeerSpot user
    Enterprise Architect at SH Data Technologies
    Real User
    The Integration of physical agents and our cloud connect service is a valuable feature
    Pros and Cons
    • "The ntegration of physical agents with our cloud connect service is positive."
    • "Recovery speed is slow. Full recovery on large machines (1TB+) takes too long"

    What is our primary use case?

    Until a year ago, this solution was our primary backup and recovery product. We are a cloud connect partner so we provide backups both onsite and offsite as well as replication.  

    How has it helped my organization?

    Veeam has simplified backups for MSPs over the years and is one of the easiest products to deploy.

    What is most valuable?

    The most valuable feature has been the integration of physical agents and our cloud connect service.  Using this, we're in the process of replacing one of our legacy backup products and standardizing on two products to handle all of our backup and recovery needs.

    What needs improvement?

    I've always found recovery speed to be its downfall.  If you have a very large machine (1TB+) I would not recommend Veeam be the primary recovery product because of the amount of time it would take to recover if you had to do full recovery.  It can absolutely do the job, but I  suggest augmenting Veeam with a solution that can recover more quickly, which would most likely be storage snapshot based.

    For how long have I used the solution?

    More than five years.
    Disclosure: My company has a business relationship with this vendor other than being a customer: Veaem Cloud Service Provider
    PeerSpot user
    PeerSpot user
    IT Senior System Engineer, Data Integrity and IT Pharma Automation systems migration consultant at a tech services company with 51-200 employees
    Real User
    Virtual and Backup infrastructure monitoring solution

    What is most valuable?

    Here theyare features that I appreciated:

    • Immediate alerting
    • Scheduled historical reporting
    • Unique enterprise backup console view
    • One settings point location
    • Infrastructure view
    • Business view
    • Data protection View
    • VM

    How has it helped my organization?

    This product gave us the ability to have a single notification point about global infrastructure.

    Veeam console is well integrated with Veeam Backup & Replication so, we can view, at the same time, backup health and disaster recovery replication between different sites. The historical reporting feature, gave us the ability to understand any weakness and possible strange behavior to be investigated.

    In any case, we utilized Veeam One and B&R in conjunction with other monitoring software to have a complete and real time situation of our infrastructure (network devices, applicative problems etc).

    What needs improvement?

    It would be really appreciated if Veeam One could provide an OS and program monitoring solution for the VM ( exchange monitoring and queue, event viewer, Active Directory, DHCP, DNS etc) and improve grant processes to apply in case of any infrastructure problems.

    For how long have I used the solution?

    I started using it since 3 years ago in conjunction with other monitoring solutions (SCOM 2012, OpManager, VirtuaWin, Netwrix, Nagios

    What was my experience with deployment of the solution?

    I had problems getting Veeam One and Veeam Backup & Replication to coexist on the same server.

    What do I think about the stability of the solution?

    Sometimes, I needed to reboot the server if it was on for a long time. I also had some performance problems if it was implemented on an old server.

    What do I think about the scalability of the solution?

    Scalability wasn't an issue, but I had problems with the license files when we bought new licenses.

    How are customer service and technical support?

    Customer Service:

    It was good.

    Technical Support:

    They were great and well prepared.

    Which solution did I use previously and why did I switch?

    About virtual host, I utilized (and I am still using), Nagios, Netwrix, OpManager but I am preferring them only for OS, network devices, bandwidth utilization and application server monitoring.

    I liked Veeam One about VMware and HyperV server monitoring

    How was the initial setup?

    Initial setup was quite straightforward and easy.

    What about the implementation team?

    I implemented it on my own.

    What was our ROI?

    An excellent disaster recovery plan, backup replication, and real time monitoring.

    What's my experience with pricing, setup cost, and licensing?

    Initial setup was €10,000 in conjunction with Veeam Backup & Replication Enterprise Edition with different sites/hosts to monitor. The day to day cost, is meanly relative licensing and minimal time to maintaining it.

    Which other solutions did I evaluate?

    • SCOM 2012
    • OpManager
    • Nagios
    • Netwrix

    What other advice do I have?

    If you already utilize Veeam Backup & Replication, it would be very important that you utilize this product to manage them together. (Other than essential licenses, the enterprise version gives you a single monitoring/backup console that sounds great).

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user215724 - PeerSpot reviewer
    it_user215724IT Senior System Engineer, Data Integrity and IT Pharma Automation systems migration consultant at a tech services company with 51-200 employees
    Real User

    Your adjectives are the more suitable about Veeam products (fast, easy and safety) like other adjectives about previous backup tools.

    See all 2 comments
    it_user280926 - PeerSpot reviewer
    Consultant infrastructures at a tech services company with 10,001+ employees
    Consultant
    It has item-level recovery for Active Directory, Exchange, SQL Server and SharePoint, as well as backups for recoverability tests (SureBackup) and from storage snapshots (3PAR).

    What is most valuable?

    • Backup recoverability tests (SureBackup)
    • Backup from storage snapshots (3PAR)
    • Item-level recovery for Active Directory, Exchange, SQL Server and SharePoint
    • Virtual lab and on-demand sandboxes

    How has it helped my organization?

    Backups and restoration are 100% successful, plus we have the ability to automate backup recoverability tests.

    What needs improvement?

    Physical workload protection and item level recovery for Linux-based systems.

    For how long have I used the solution?

    I've used it for six years.

    What was my experience with deployment of the solution?

    Never. This is the strength of the product.

    What do I think about the stability of the solution?

    Some minor issues such as feature bugs. They have all been solved by a support call or through a product update.

    What do I think about the scalability of the solution?

    Before 6.0, yes, as the product was monolithic and didn't scale well. After 6.0, they changed the design to a scale-out design that fits any size. I haven't yet reached the limit of the product.

    How are customer service and technical support?

    Customer Service:

    8/10.

    Technical Support:

    8/10 as they are pretty reactive and can engage in cross-vendor problem resolution, which is is not the way with all their competitors. Regarding the fact it is a backup solution, this is a crucial point for me.

    Which solution did I use previously and why did I switch?

    • VMWare VDR
    • Symantec NetBackup
    • VizionCore

    They were either too slow or too buggy to have a reliable backup solution.

    How was the initial setup?

    It was straightforward, and this is the DNA of this product. It is very simple to install and to operate.

    What about the implementation team?

    It was installed in-house within a few hours. I now work for a vendor and I have installed the product for hundreds of customers.

    What was our ROI?

    At the time I was a customer, it took something like three months because of a big storage system outage. Moreover, their pricing is based on the number of CPU sockets in your virtualization environment. I would even say that the longer you use the product, the cheaper it becomes. This is due to the core density of newer CPUs - we aren't buying more CPUs, just CPUs with more cores.

    What's my experience with pricing, setup cost, and licensing?

    I think enterprise level is a good way to go if you don't have 3PAR or NetApp storage in-house; otherwise, switch to Enterprise Plus to have the best-in-class backup solution at the moment.

    Which other solutions did I evaluate?

    We compared our existing solutions to Veeam.

    What other advice do I have?

    Just give it a try. Download the product, install-it and test it. The best way to know what it can do and what it can't is to test it through a proof of concept.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are a reseller of Veeam products.
    PeerSpot user
    Buyer's Guide
    Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2024
    Buyer's Guide
    Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.