Ease of use, ease of setup, and ease of recovery.
Director of Information Technology at a religious institution with 51-200 employees
It's hard to put an actual number on ROI. When you recover a document/server and look like a hero -- priceless.
What is most valuable?
How has it helped my organization?
- As long as you are good with your grouping of servers, the dedupe process is wonderful.
- Once installed and configured, it just works. The management dashboard is pretty easy to use and very easy to read.
- On top of the easy to configure and manage, it is also lightning fast during recovery. It took just 20 minutes to recover a 500GB Windows Server.
- Since the product connects directly to your vcenter, most of the traffic stays within your virtual switching environment, making backups run that much faster.
What needs improvement?
This product is for virtual environments only. Which means it cannot backup physical servers. Most, but not all, software support VMWare and VMWare environments but on the rare occasion (like with us) when a vendor requires a physical machine to operate, it means we have to have a different backup process.
For how long have I used the solution?
I have used this product for 4 years as my primary backup solution for my VMWare environment.
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October 2024
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What was my experience with deployment of the solution?
No. The deployment was very easy and self-explanatory.
What do I think about the stability of the solution?
One of the great things with this software is that it is designed to do one job: backup virtual machines. It isn’t trying to manage anti-virus, or deploy images, it is strictly a backup process. I have no issues with stability.
What do I think about the scalability of the solution?
As we grew, it handled the workload marvelously. As long as it has enough space to store the backups, it will work without any issues.
How are customer service and support?
Customer Service:
Very friendly and very responsive.
Technical Support:I am going to say great, but the truth is, I have never had to use them. They sold me the product 4 years ago, I installed the software, and haven’t had any issues.
Which solution did I use previously and why did I switch?
Yes. I used the Symantec suite of products. I switched because it became bloated with different items and it tried to manage more things than what I wanted it for.
How was the initial setup?
Very straightforward. You put in your ESX or vCenter information and you are connected and ready to go.
What about the implementation team?
In-house.
What was our ROI?
The software itself was less expensive than Symantec. But it is kind of hard to put an actual number on it because when you recover a document or a server for someone and it makes you look like a hero, it is priceless.
What's my experience with pricing, setup cost, and licensing?
Management of Veeam is easy. It notifies me everyday of the progress of the backups. The setup costs were normal. Cost of OS, Veeam Software, and shared hardware (virtual environment).
Which other solutions did I evaluate?
Yes. We also evaluated Barracuda’s cloud product.
What other advice do I have?
I cannot speak highly enough of this product. It has made backup and recovery so much easier. Veeam’s motto of “it just works”, is 100% accurate. It is quite literally a point and click product that doesn’t require special client installs to servers.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Backup & Storage Systems Manager at a university with 501-1,000 employees
Most valuable features are explorer for exchange and instant vm recovery. Veeam Vpower Technology could be better.
What is most valuable?
The most valuable features of this product are "explorer for exchange" and "instant vm recovery."
How has it helped my organization?
One of our managers lost his mail box completely and using my product's explorer for exchange function I installed only that user's mail box without turning back to all exchange back up folder.
What needs improvement?
"Veeam Vpower Technology" is the area of this product that is open for improvement.
For how long have I used the solution?
I have been using this solution for 3 years.
What was my experience with deployment of the solution?
I haven't encountered any issues with deployment for 3 years.
What do I think about the stability of the solution?
The product has a flexible and improvable structure.
What do I think about the scalability of the solution?
As I said before the product has a versatile conformation.
How are customer service and technical support?
Customer Service:
I rate the level of customer service 9 out of 10.
Technical Support:The level of technical support is a 10 out of 10.
Which solution did I use previously and why did I switch?
I have previously used many different solutions and choose Veeam for its quick and correct solutions for my problems.
How was the initial setup?
The initial setup of "Veeam Backup & Replication" is straightforward and easy.
What about the implementation team?
I implemented the product myself on my own. I am the responsible system engineer supervising all back up systems and Veeam Products.
What's my experience with pricing, setup cost, and licensing?
Our original setup cost for this product was a fair price and we don't have any extra costs.
Which other solutions did I evaluate?
Before choosing this product, I evaluated products of Symantec and Acronis.
What other advice do I have?
I advise this product to all system managers who need to use back up systems.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Veeam Data Platform
October 2024
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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Director at a tech services company with 201-500 employees
The incremental backup feature and the stability are perfect
Pros and Cons
- "One of the most valuable features is the incremental backup. It is, of course, perfect because you have a lot of restore points, but you don't need all the space. The stability is also perfect."
- "The only improvement I could think of is it could be cheaper—cheaper is always good. Sometimes the product is just finished. Cheaper is always nice for the customer, but the company needs to benefit so that they can keep maintaining the product. New Windows versions, etc., always take some work. At the moment, I wouldn't switch to another solution because of the money."
What is our primary use case?
Veeam Backup & Replication is useful for disaster recovery. Apart from that, it happens now and again that you make a mistake somewhere, and you have to go back to a previous state of a machine.
I work with both on-premise and a mixed environment.
What is most valuable?
One of the most valuable features is the incremental backup. It is, of course, perfect because you have a lot of restore points, but you don't need all the space. The stability is also perfect.
What needs improvement?
The only improvement I could think of is it could be cheaper—cheaper is always good. Sometimes the product is just finished. Cheaper is always nice for the customer, but the company needs to benefit so that they can keep maintaining the product. New Windows versions, etc., always take some work. At the moment, I wouldn't switch to another solution because of the money.
For how long have I used the solution?
I have been using this solution for about four years now.
What do I think about the stability of the solution?
The stability is perfect.
What do I think about the scalability of the solution?
I've never had a problem with scalability. I've got very big environments, but the biggest problem with Backup could be that you need a lot of space and you don't have that with Veeam.
How are customer service and support?
We have contacted technical support a few times and they reacted fine.
Which solution did I use previously and why did I switch?
We switched to Veeam a long time ago because it just works better. We get more consistent backups of our backup software. The previous backups gave us problems and Veeam just doesn't—it just works.
How was the initial setup?
The initial setup is really easy. I don't remember the timeframe because it was too long ago, but with a new product, you always have to do a bit of reading. If I were to implement Veeam in a new network, I would guess I'd be done in the morning, no more than that.
There are two or three people in our organization using this solution. As far as a technical team, you need to be aware of the systems youʻre backing up. If you're backing up SQL service or exchange service, then you need to know about your SQL server, but basic Windows knowledge and knowledge of the applications youʻre backing up are all you need to know.
What about the implementation team?
With this one, we had one side set up by an integrator and the other, I did myself. If you are going to implement it, do a bit of reading yourself or let somebody who knows what they're doing do it for you, or do it together.
What other advice do I have?
I rate Veeam Backup & Replication a nine and a half out of ten. I absolutely recommend Veeam Backup & Replication. I have been looking at a competitor lately and they seem to do the same thing as the vendors, however they were a lot cheaper, but we just couldn't get it to work.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Directeur service informatique at a comms service provider with 11-50 employees
Easy to install and support
Pros and Cons
- "The solution is easy to install and very stable."
- "The tech support could be better."
What is our primary use case?
We use the solution for backing up software from the computer to the server to VMware.
What is most valuable?
I am not in the best position to discuss the solution's most valuable features, as I am not the one who is really using it. This is more a question for the high level-three technicians who are doing so.
I know that the solution does not have any issues and that they love it. It is easy to install and very stable. We are really not inconvenienced by it.
What needs improvement?
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need to resort to it, we found it to not be good.
What do I think about the stability of the solution?
The solution is very stable.
How are customer service and support?
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need to resort to it, we found it to not be good.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
The solution is easy to support once it has been set up.
What's my experience with pricing, setup cost, and licensing?
I am not familiar with the licensing fees.
What other advice do I have?
I do not have any particular advice to impart to others looking to implement the solution.
I rate Veeam Backup & Replication as a nine-point-five out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Owner at SYSPRIME, s.r.l.
Feature rich, effective instant recovery, and responsive support
Pros and Cons
- "The most valuable features I have found to be Instant Recovery, quick restore and rollback, and asynchronous copy. It is a complete solution for our needs."
What is our primary use case?
We use Veeam Backup Replication for small businesses with on average 100 virtual machines.
What is most valuable?
The most valuable features I have found to be Instant Recovery, quick restore and rollback, and asynchronous copy. It is a complete solution for our needs.
For how long have I used the solution?
I have been using Veeam Backup Replication for approximately eight years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
Veeam Backup Replication is scalable. We adapt with many hardware and storage vendors, with no problems at all.
How are customer service and support?
The technical support is responsive and every time I have contacted them I received a quick and definitive solution to many problems.
What about the implementation team?
We to the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
The licensing is the worst part of Veeam Backup Replication because for the more complex situations and it's quite difficult and complex. In particular, when mixing different requirements the licensing model is complex. For example, mixing a virtual machine backup and a file server backup in the same installation can be somewhat difficult and is expensive.
What other advice do I have?
I rate Veeam Backup Replication a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
Scalable with great technical support and an easy initial setup
Pros and Cons
- "The solution is carefully designed to be easy to use - even if you're in a panic."
- "They need to support more platforms."
What is most valuable?
The solution provides great insights. Veeam ONE is like a consolidated monitoring and reporting solution for Veeam Backup Replication, and Hyper-V and VMware environments. It basically provides a pane of glass to monitor and report on both your backup infrastructure and your virtual infrastructure if it is Hyper-V or VMware.
What I really like about it is that usually I would deploy it before I deploy Veeam Backup Replication to get insights on the environment that can help me avoid issues during the VOT or during the implementation of Veeam Backup Replication. For example, I can get insights to see if there is any bottleneck on the production storage on which the servers are residing. If I need to back up, I can find out if the storage has very low space and if I trigger backups with Veeam or any other situation if I come and conduct a snapshot if it will likely cause a recall production issue.
Another really amazing feature I like about Veeam ONE is not just that it helps me plan the deployment and whatnot, in general. It can help me generate reports about the virtual environment that are totally unrelated to the backup. For example, I have one customer within the POC for Veeam Backup Replication and for Veeam ONE, the Veeam Availability Suite. They are using NetBackup. And they said, "Okay, we are okay with NetBackup. We don't need Veeam Backup Replication. But, We want Veeam ONE" This is due to the fact that once I integrated Veeam ONE, I was able to provide them insights into their environment that they had no clue about. For example, how much space is being utilized in the data center, what kind of data growth they're having in the data center, any issues in the infrastructure, and if there are areas for improvement.
Veeam ONE also recommends solutions for the issues. It can let you classify your data center. It will classify your systems and then report on them accordingly. Basically, it would provide many insights and monitor services. Some decision-makers are not into the technical aspects and whatnot. They're into the numbers and where they are right now, where they want to be, the loss options for capacity planning, et cetera.
It's strictly a reporting and monitoring solution for Veeam, Hyper-V, and Veeam Backup Replication. It's a monitoring solution for virtual data centers and backup in one console. Usually, reporting solutions do not have this functionality. You will have report decisions for VMware, however, they will not monitor the backups.
The solution is carefully designed to be easy to use - even if you're in a panic.
Technical support is great.
The solution can scale.
What needs improvement?
They need to support more platforms. Right now, they support their Veeam Backup Replication product, which means they provide monitoring and visibility reporting to the backup infrastructure and the backup portion. However, for some people, they're not using VMware. They are not using Hyper-V, or they have other workloads. For example, they have Nutanix. Veeam can monitor the backups, which is part of Veeam Backup Replication, however, it cannot monitor Nutanix itself.
They also do not monitor physical workloads, for example, physical Windows Servers and physical Linux Servers. They report their backups. They monitor their backups through Veeam Backup Replication. They don't have server monitoring and reporting. That's where there is room for improvement.
The management software for Veeam ONE is installed only on Windows.
Recently, for some reason, a client didn't have the feature "offload backups to object storage", like Azure cloud storage, and for some reason, we were unable to locate any sort of particular report for that particular backup point. Having much more extensive backup reports would be great. They have a lot of backup reports which are great, and they have the option to create backup customer reports, however, it would be great to have additional reports along the way.
For how long have I used the solution?
I've been using Veeam ONE also since version 9.5.
What do I think about the scalability of the solution?
Veeam One is pretty scalable when it comes to VMware and the Hyper-V. It is scalable and has a modular architecture, just like Veeam Backup Replication. You can have the server run in one place and the client run in another. It works well.
How are customer service and technical support?
Technical support is a tricky question. In general, if you're asking about Veeam when compared to other vendors, honestly speaking, the technical support response times are quite good. Support will vary by engineers, no matter which vendor you deal with. One day, I'll have a really bad engineer, the next I'll have an excellent one. However, I evaluate more so based on response times, and as I've said, their response is always excellent.
How was the initial setup?
The solution is very straightforward to set up. It's a product that's designed to be easy to use, and implementing it is no exception.
What other advice do I have?
Veeam has a suite called the Velamen Availability Suite. This Suite consists of two products; Veeam ONE and Veeam Backup Replication. Usually, we use these two products at the same time for different purposes.
I've been using the solution since version 9.5 and now it's on version 11.
I'd rate the solution at a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: distributor
Solutions Architect at Net Place
Simple and easy to use and manage
Pros and Cons
- "One of the most valuable features is the simplicity of the solution's administration."
- "While the Veeam Backup Replication tool can mostly back up all the data in the environment, the AIX from IBM backup capabilities nowadays could stand improvement as they are not featured on a single pane of glass."
What is our primary use case?
We are familiar with all the versions. As resellers we can sell any version of the solution.
Our use cases involve Veeam or Hyper V infrastructure. They concern physical servers, Office 365, complete solution specs, a mold self, the Como workloads and Oracle SAP.
What is most valuable?
One of the most valuable features is the simplicity of the solution's administration. I like its rental capabilities, as well as the backup data, replication abilities, in respect of the current Veeam or the backup servers to the Cloud provider. Disaster recovery is also simple and very easy to manage.
What needs improvement?
While the Veeam Backup Replication tool can mostly back up all the data in the environment, the AIX from IBM backup capabilities nowadays could stand improvement as they are not featured on a single pane of glass. A consultation is required for its administration. As such, the integration of AIX would be welcome.
While Veeam Backup & Replication is a complete solution, it would be nice to have the Veeam server on Linux. The availability of the Server Manager only on Windows installation should be addressed.
For how long have I used the solution?
I have been using Veeam Backup & Replication for around two or three years.
What do I think about the stability of the solution?
The solution is stable and allows for ease of use.
What do I think about the scalability of the solution?
The solution is very scalable. Once the license is attended to, there is not much need to concern oneself with new implementations or changes to the installation process. As such the solution is scalable, stable and very friendly to use.
How are customer service and technical support?
I rate the technical support as a ten out of ten. Veeam boasts a wide documentation forum in which most issues can be resolved. When there is a need to engage their support services, we have found them to be straightforward and very quick to resolve the issue.
How was the initial setup?
Taking into account the setups and boss configurations, the deployment takes from two to three days and is very simple to do. With the right partner it can be accomplished pretty quickly and simply.
What about the implementation team?
Deployment and maintenance involves two or three people. It is quite easy.
Which other solutions did I evaluate?
We evaluated ARC server and Capizec. We are a reseller and implementation company, so we handle both of these aspects as concerns the software of many different back up tools, but Veeam lags far behind the competition. The others use WAN and are our first choice.
In comparison with Veeam Backup & Replication, the license form and attendant specs of the competitors make things quite easy.
What other advice do I have?
I truly like the solution. It is easy, fast and reliable when it comes to growth.
While our parent company has the solution on-premises, we also sell it as a service, as we are Veeam partners.
We have a variety of client types and sizes.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CTO at a tech services company with 501-1,000 employees
Top-notch replication and reporting
Pros and Cons
- "The replication feature has proven to be the most valuable feature for us."
- "Sometimes Veeam is not that effective when it comes to legacy environments."
What is our primary use case?
We use Veeam to back up our customer's processes. We use it to save and store data and to replicate it from one site to another for data replication and disaster recovery.
In total, about 30 employees use this solution.
What is most valuable?
The replication feature has proven to be the most valuable feature for us.
The backup feature is good, but the replication as a technology at the time we chose Veeam was really effective.
Also, this solution is extremely user-friendly. They recently added a new reporting feature which has been really good.
What needs improvement?
Overall, it's a great technology; it's a great product. But Veeam has always been dedicated to the virtual environment — mostly the Intel virtual environment. In our market, the Italian market, there are many companies that have legacy environments that need to be backed up, and sometimes Veeam is not that effective when it comes to legacy environments.
What do I think about the stability of the solution?
Veeam Backup & Replication is very stable and reliable.
What do I think about the scalability of the solution?
We installed it on-prem according to our customer's specifications. I would say it's a good product with fine scalability. I've never tried it in a very large environment, so I can't speak for large enterprises; however, I do know that some large companies use it.
How are customer service and technical support?
The customer service is good and reliable.
How was the initial setup?
The initial setup was very easy.
What's my experience with pricing, setup cost, and licensing?
We resell perpetual licenses. We sell monthly licenses, too. Although the pricing could always be better, I'd say it's fair — it's not overpriced.
What other advice do I have?
Veeam Backup & Replication is a great product for a virtual environment — it's really effective.
From a technical point of view, it's very effective — I think they're doing great. Year after year, they announce many new features; they are definitely keeping up to date with the times. Many of their competitors have also released some sort of hardware as a repository together with their software. Still, I think that Veeam will stay software-only, which is fine. I think they're doing good.
Overall, on a scale from one to ten, I would give Veeam Backup & Replication a rating of eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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