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Head IT at a computer software company with 1,001-5,000 employees
Real User
Reasonably priced, comfortable to use, and competitive feature set
Pros and Cons
  • "I am comfortable with using this product."
  • "The restoration method and the compression ratio need improvement."

What is our primary use case?

We use Veritas NetBackup for backup.

I am the head of the institution and my team is using this solution. It is used by my team. It is evaluated and secured by me, but my storage team uses it 100 percent. I manage this product.

What is most valuable?

I am comfortable with using this product.

What needs improvement?

I don't believe that it is flexible enough for business operations and other things.

Unlike Veeam, Veritas does not provide a Community Edition.

The restoration method and the compression ratio need improvement.

For how long have I used the solution?

I had been using Veritas NetBackup for ten years.

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November 2024
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Which solution did I use previously and why did I switch?

I am now working with the Veeam Backup solution. I have been working with Veeam Backup for two and half years. I am using the Community Edition.

I am very satisfied with this product. It's stable and scales well.

We never approached Veeam for technical help as a community addition because community addition does not include technical support.

I would rate Veeam Backup a nine out of ten.

The restoration method and the compression ratio, appear to be slightly better than Veritas.

Both are different, it is difficult to compare. I am comfortable in both they are neck in neck in terms of competition.

What's my experience with pricing, setup cost, and licensing?

It is reasonably priced.

It is dependent on the institution as well as the company's requirements. Veeam provides a free corporate license for their platform, whereas Veritas does not. Perhaps there will be a trial version period, after which we will need to purchase it.

Veeam, for example, has a Community Edition, which is free for usage, without any support. This does not exist in Veritas. You can try it for 30, 40 days, or a month trial, then you need to pay for it and start the obligation. For example, I use Veeam without any subscription or license. There is a big difference.

What other advice do I have?

I would rate Veritas NetBackup an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Suresh Pathipatti - PeerSpot reviewer
Senior Information Technology Administrator at Aighospital
Real User
Top 5
It's a flexible platform with advanced anomaly detection features
Pros and Cons
  • "I like NetBackup's anomaly detection and Linux storage features."
  • "We have issues reaching them during some hours, and we need to escalate through several levels to get a resolution. Sometimes tickets stay open for days."

What is our primary use case?

We are using Veritas NetBackup to take backups at every level, from VMware level and SQL to the bare metal level.

What is most valuable?

I like NetBackup's anomaly detection and Linux storage features. 

What needs improvement?

NetBackup's Windows-level reporting could be improved. 

For how long have I used the solution?

I have used NetBackup for more than two years.

What do I think about the stability of the solution?

I rate NetBackup 10 out of 10 for stability. 

What do I think about the scalability of the solution?

NetBackup is scalable

How are customer service and support?

I rate Veritas support eight out of 10. We have issues reaching them during some hours, and we need to escalate through several levels to get a resolution. Sometimes tickets stay open for days.

How would you rate customer service and support?

Positive

How was the initial setup?

NetBackup is too complex to set up. 

What's my experience with pricing, setup cost, and licensing?

NetBackup isn't cheap. 

What other advice do I have?

I rate Veritas NetBackup 10 out of 10. It's a flexible platform that isn't technically complex. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veritas NetBackup
November 2024
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,053 professionals have used our research since 2012.
CTO at Pishro Data System
Real User
Reliable, centralizes everything, and easily adjusts to future needs
Pros and Cons
  • "We can easily expand the ability of the solution."
  • "There may be a learning curve."

What is our primary use case?

The primary use case for this solution is as a backup. We use virtual infrastructure and use it as a backup for the SQL server, for example. We provide solutions to different companies that are handling many releases and it's important to have backups for the infrastructure. 

How has it helped my organization?

Sometimes there are bottlenecks in the backup infrastructure or there are some profile issues. If you have big infrastructure, you need to have a team and backup infrastructure in place in order to back up smaller sites and provide better, more efficient, solutions. 

What is most valuable?

We can easily expand the ability of the solution. 

It's great that we can have a backup for the server architecture.

It works with various solutions, including VMware, SolarWinds, and all the OS you can imagine. 

The solution centralizes everything. I can do everything from one pane of glass.

If we want to, we can work with tape and make libraries for offline backups. We can do off-site backups and work with cloud services as well. 

This is a solution you can rely on. You are sure when you have a backup. When you need to restore, it's always successful. There are no inconsistency issues. 

It easily adjusts to your future needs. If you want to, you can easily change your license. You don't need to change your backup solution. It's also easy to add features. 

What needs improvement?

There may be a learning curve. It can be a bit hard to understand when you are trying to figure out how it works. The interface could be a bit more user-friendly. It would be better if it were simpler. The process workflows when working with the solution could be easier as well. 

There are a few things that could be improved from an administrator standpoint. If it could be possible to change a basic disk to an advanced disk without including the backup, for example, that would be ideal.

For how long have I used the solution?

I've used the solution for about four years. 

What do I think about the stability of the solution?

I'd rate the stability ten out of ten. It's very stable. 

What do I think about the scalability of the solution?

We have experience deploying the solution over a network of multiple sites.

There are a lot of endpoints. We have between 1,000 and 5,000 users - no more than that. We do work with servers. 

The solution scales well. As long as you have the hardware, you are fine. I'd rate scalability nine out of ten. We're working with the solution more and more. We may expand usage. 

How are customer service and support?

Technical support has taken care of us very well. I don't use them a lot, however. I tend to go to my colleagues to ask questions. Technical support is kind of a last resort. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with Veritas Backup Exec. There are other solutions. However, they work in the background. We moved to this solution based on its reliability. It offers a better backup experience, and it works with our server infrastructure without any hesitation.

How was the initial setup?

I was involved with the implementation. We would have to devise retention policies and strategies for our backups. After we did that, we did a central setup and implementation. We also maintain the backups. If we ran into issues, we had a clear troubleshooting process. It was a bit complex. It would take us one to two days to deploy it. 

We had two or three people involved in the deployment process. One person manages the strategy, and another checks everything and goes on to perform maintenance. 

What about the implementation team?

I have some colleagues who are backup professionals, and I sometimes would ask them for assistance. There's a community out there that can help. However, my first step is to reach out to colleagues. 

What was our ROI?

We do witness an ROI in regard to being able to avoid losing data. Fear of data loss no longer exists. When you invest in backups, you are investing in your most valuable assets. 

What's my experience with pricing, setup cost, and licensing?

The product is expensive. That said, it's not meant for small businesses. It's for enterprises. You can add more features to it, and those cost more.

Which other solutions did I evaluate?

We did evaluate other solutions. This offered good documentation that was quite accessible. 

We did look into Commvault, which is an awesome tool. However, it had some limitations with accessibility and knowledge sharing. 

What other advice do I have?

For this solution, I'm not very specialized. I am a technical manager. While I'm familiar with it, I do not specifically focus on the platform. 

We are end users of the solution. 

This is the top solution on the market. 

I'd rate the solution nine out of ten. Others should not hesitate to use the solution. Once you have some experience, you'll like it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1295913 - PeerSpot reviewer
Senior Infrastructure Consultant at a insurance company with 10,001+ employees
Real User
User friendly with great features, but very expensive
Pros and Cons
  • "The solution offers a lot of really great features that organizations can utilize and take advantage of."
  • "The only pain point we have with this solution is the cost. It's very expensive. In fact, it's so expensive we are looking for other platforms. We want to move away from it in order to save our organization costs."

What is most valuable?

Overall, the solution is great. We have no complaints in terms of the quality it provides.

We have been using Veritas NetBackup in our environment for the past 10 years. Although the features don't change much, it's extremely user friendly for us. We have widely deployed the solution as our sole backup solution for the past few years.

The solution offers a lot of really great features that organizations can utilize and take advantage of.

What needs improvement?

The only pain point we have with this solution is the cost. It's very expensive. In fact, it's so expensive we are looking for other platforms. We want to move away from it in order to save our organization costs.

For how long have I used the solution?

We've been using the solution for ten years. It's been about a decade since we first started using the solution.

What do I think about the scalability of the solution?

We are growing, and, at the same time, we are also doing some sort of consolidation in Singapore. Due to the fact that we are growing at a very rapid speed, we are looking at other products in the market that can deal with the big amount of data that we are going to back up and we're focusing on those that can do the work very efficiently.

How are customer service and technical support?

I have contacted technical support in the past. Actually, in fact, I am very close to the account and product team operators in Singapore. They're great. They've been very supportive. We've quite satisfied with the level of service provided.

How was the initial setup?

The initial setup is quite straightforward. The solution itself is very user friendly, so we didn't find the implementation very complex.

Deployment took about half a day of work.

Which other solutions did I evaluate?

Currently, we're evaluating Cohesity. It is a new solution that we are starting to assess. We're looking at whether it's the right solution to replace our existing NetBackup.

Right now, our entire organization is a NetBackup supporter. However, we also understand that the cost of the backup is actually extremely high. We are actually looking at some sort of alternative at this point.

What other advice do I have?

We're a NetBackup customer and we have a close partnership with Veritas. We don't provide any services to clients. We just happen to use it.

The product itself is great, however, the pricing is very high compared to the competition. 

Veritas has been quite well known in the market for some time now. They have a lot of features as well. However, at the end of the day, it's always the cost that we have to consider.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Infrastructure Manager - Oracle SCM at a financial services firm with 5,001-10,000 employees
Real User
Very user friendly and reliable
Pros and Cons
  • "It covers all kinds of different architectures. Plus, it's very user-friendly and it is very reliable"
  • "They need to work on the GUI. It has been the same for the last 10 years."

What is our primary use case?

We are extensively using this as a single backup solution.

How has it helped my organization?

We rely on the certainty of the data recovery. Also, if you want to replicate something, it gives us a very good option to replicate the application or server into different enrollments. So it saves a lot of time for us.

What is most valuable?

It covers all kinds of different architectures. Plus, it's very user-friendly and it is very reliable. Reliability is the most important thing because once the backup is done, if it is successful, then we're sure that it was successful and we will be able to restore it.

What needs improvement?

They need to work on the GUI. It has been the same for the last 10 years.

For how long have I used the solution?

I have been using Veritas Software for about ten years. 

What do I think about the stability of the solution?

It's a very stable solution compared to other solutions. We faced some issues in the past, but this one runs very smoothly. 

What do I think about the scalability of the solution?

It's quite scalable. We can extend it to more capacity if needed, and licensing also is available, so we are happy with it.

How are customer service and support?

Support is excellent. We found that they were giving proper support. They really work to help you in resolving your issue.

Which solution did I use previously and why did I switch?

Before switching to Veritas, we were using IBM Spectrum Protect, but it was quite difficult to manage it because it was mostly command based and it did not have the GUI features. 

How was the initial setup?

The initial setup was straightforward. You will not find much difficulty in setting up clients.

What's my experience with pricing, setup cost, and licensing?

The pricing is good. You need to pay an additional cost if you want to fully utilize it. Like we are having virtual enrollment, so we go with the enterprise one. It has more features compared to standard license.

Which other solutions did I evaluate?

We evaluated other solutions but nothing else fulfilled our need for hybrid enrollment. We were not confident that other solutions would support other architecture. So we went ahead with this solution.

What other advice do I have?

I rate this solution a nine out of ten because there is always room for improvement.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Principal at a venture capital & private equity firm with 51-200 employees
Real User
Is especially flexible for tape environments
Pros and Cons
  • "If you are running on a legacy tape environment NetBackup is best."
  • "The flip side about NetBackup is that it is not policy-based."

What is most valuable?

In terms of most valuable features, I like the fact that if you have a bunch of backups, NetBackup gives you the ability to have one master and multiple media servers. What that means is you can have a bunch of sites that all have libraries and you have one master server that controls all the functionality of all the jobs. You don't have to deploy a standup NetBackup solution at each site. You can just deploy the media version for their tape library and have one master server that controls all the jobs.

What I also like about NetBackup, as opposed to most solutions like Rubrik and Cohesity, which don't really support backing up to tape environments, is that NetBackup does. If you are running on a legacy tape environment NetBackup is best. Most of the guys I've seen that use NetBackup have a tape environment.

What needs improvement?

The flip side about NetBackup is that it is not policy-based. NetBackup doesn't give you that feature. For example, Rubrik is a policy-based type of app, so when you create a backup job with it, say you have 30 servers in that backup, you can make one policy and apply it to them all. NetBackup doesn't do that. With NetBackup, you need to create a backup job for each server you want to back up and for each server you have. That is the only thing I don't really like about NetBackup. I can use Rubrik or Cohesity where you can create one policy, and apply it to many servers at one time where with NetBackup, you can't do that. You create a backup for each server. That takes more time.

If they can improve on policy-based backups, that would be great.

For how long have I used the solution?

I have been using Veritas NetBackup for about 10 or 11 years.

I think that the last version I used was version six. They're probably up to eight or 10 now. But really nothing has changed. Maybe additional features from the last time I saw it, but not really much has changed. I think they made a version 10.

The last time I went online I didn't really see much difference from a feature perspective since I began using it. I think the GUI interface looks a little different, a little cleaner, but functionality-wise, I didn't really see much change.

What do I think about the stability of the solution?

In terms of stability, no problem. Like I said, if you have multiple tape libraries, you can have one master that has a bunch of multiple media services. So you can have tape libraries all scattered at different sites. The one master server you set up controls all the job functions. When you log into it, it just kicks off the jobs and you can pause jobs. For different sites, you can keep the job turned off. It controls all the functions and all the backup jobs for all the multiple sites. That's all the master server does. It doesn't actually do any backup. It's responsible for making the kicked off jobs to get backed up.

How are customer service and support?

Their customer support is not bad. I don't have any issues with technical support. Technical support is okay.

How was the initial setup?

The initial setup is very easy. Commvault has a lot more convoluted setup. NetBackup is really easy to set up. I've never used Commvault, but from other colleagues I know who use it, you need professional services because it's so convoluted to set up. NetBackup is not that convoluted. Commvault is nice. It's a very nice application, don't get me wrong. I'm not going to put it down or anything like that. Once it's running, it's a good product. But from being exposed to Commvault a little, I like NetBackup better. I just think the downside to NetBackup is that it's not policy driven. That's the only thing I don't like about it.

What's my experience with pricing, setup cost, and licensing?

Pricing depends on the number of licenses and on the number of servers you have. It varies based on the number of servers that you're trying to back up.

What other advice do I have?

My advice to anyone considering Veritas NetBackup is to validate. If you have multiple sites, it's better to have the setup. If you have multiple sites that are running a tape library and media servers, you can set up one master server. But if you only have one site, you can set up a backup as a media server and a master server. If you have multiple sites, you want to look at how many sites you are backing up. If it's multiple sites, then you want to set them up with one master server.

If you only have one site, then you have the media server and the master, and it does both. That would be my suggestion - to validate if there is more than one site you're going to be backing up. If you are going to be backing up more than one site, you want to properly set up the first time. If you only have one site you're backing up, set it up as a master media. If you have multiple sites to set up, you want to set them up as media servers and then set up one master server that controls all the functions for the remaining sites. That is really the biggest thing, to be honest with you.

You might want to confirm if it supports backing up to Azure or AWS. Some people want to do long-term archiving. You want to confirm whether or not NetBackup supports backup to Azure or Google Cloud or AWS from a long-term archiving perspective.

Some people backup to tape. Some people are going to say that you can't back up the disk with NetBackup. I just don't know if it supports backing up to cloud providers.

On a scale of one to ten, I'd say NetBackup is an eight. It's pretty strong. I don't have other problems. I would say it's definitely a strong eight. It's a pretty good product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Giap Seng  Tay - PeerSpot reviewer
Senior IT Manager at Westports Malaysia Sdn Bhd
Real User
Top 10
Robust with excellent features and good scalability
Pros and Cons
  • "They are among the top in the world for backup and recovery."
  • "The solution costs too much."

What is our primary use case?

We primarily use the solution for backup and recovery.

What is most valuable?

Overall the solution is very good. It's a lovely appliance.

They are among the top in the world for backup and recovery. 

The solution is very robust. It covers most of the features that I need and it's able to back up legacy items efficiently.

Technically, it's quite good.

We've found the scalability to be very good.

The stability and performance are excellent.

What needs improvement?

The solution costs too much. They should work to make it less.

The licensing needs to be improved.

For how long have I used the solution?

I've been using the solution for ten or 12 years or so. It's been about a decade. We've used it for a long time.

What do I think about the stability of the solution?

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance has been excellent.

What do I think about the scalability of the solution?

The scalability is okay. It covers a lot of areas that other backup solutions are not covering - such as Unix.

We're using the appliance. It's based on size and not on users.

How are customer service and technical support?

Support wise, we have local support and it is quite strong. We've very satisfied with them overall. They are helpful and responsive.

How was the initial setup?

The initial setup is pretty straightforward. It's not overly complex. We have a PC. We are familiar with everything as we have 10 years of experience using it. It's not an issue. A company shouldn't have too much trouble with the process either.

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive. It's like buying a normal car for the price of a Rolls Royce.

What other advice do I have?

I'm a customer and an end-user. I don't have a business relationship with Veritas.

If you have money to spend, I would recommend the solution. If you have a unique environment, it's the best option.

I'd rate the solution at a nine out of ten. Aside from the high cost, it's an excellent solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1510686 - PeerSpot reviewer
System Administrator at a manufacturing company with 10,001+ employees
Real User
A stable backup solution suitable for virtually anything
Pros and Cons
  • "It's durable — we achieve what we expect from it."
  • "It's not a user-friendly solution. It's a little bit complicated. The UI is not very friendly."

What is our primary use case?

We use Veritas NetBackup as a backup solution for virtually everything. Everything you can imagine can be backed up with this solution.  

Within our organization, there are roughly 2,000 employees. We definitely plan to continue using this solution.

What is most valuable?

The virtual SAN is good. All backup products have the same features but it's all about your ability with the code when you are using them. It's durable — we achieve what we expect from it.

What needs improvement?

It's not a user-friendly solution. It's a little bit complicated. The UI is not very friendly.

For how long have I used the solution?

I have been using this solution for six or seven years.

What do I think about the stability of the solution?

Veritas is stable and flexible. When you're talking about virtualization backup, Veritas is great in a secure environment. It's totally virtualized. It's a good solution.

What do I think about the scalability of the solution?

This solution is very scalable.

How are customer service and technical support?

The support isn't that great. It could be improved. They should have a faster response time.

How was the initial setup?

The initial installation is quite straightforward. Overall, installation takes roughly one hour.

What about the implementation team?

I've installed this solution many times by myself. If you don't have experience with backup solutions, I think it may be challenging for a beginner.

Our technical team consists of four people, including myself, that handle the installation process.

Which other solutions did I evaluate?

I am currently evaluating NetBackup as it's required for use on the cloud.

What other advice do I have?

I trust Veritas. I would recommend this solution to a friend or to any company. But remember, what you'll get from it depends on your personal ability.

Overall, on a scale from one to ten, I would give this solution a rating of eight. If the support was faster and the solution was more user-friendly, I would give it a higher rating.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.