Stability, easy troubleshooting
Engineer with 51-200 employees
Powerfull backup solution, both on unix and windows worlds
What is most valuable?
For how long have I used the solution?
10 years (discontinuously)
What was my experience with deployment of the solution?
No particular issue when deploying on Unix and windows master servers
What do I think about the stability of the solution?
No
Buyer's Guide
Veritas NetBackup
October 2024
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
How are customer service and support?
Customer Service:
7/10
Technical Support:7/10
Which solution did I use previously and why did I switch?
I used alternatively networker, TSM and Netbackup
How was the initial setup?
Straightforward, both on Solaris, Linux, and windows servers. Easy client installation (local or remote)
Which other solutions did I evaluate?
On the various missions i was able to use netbackup, the solution was installed, I participated to different upgrades and migrations.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer consultant at a legal firm with 51-200 employees
A complete backup solution but very expensive
Pros and Cons
- "It has a very good user interface."
- "It is a very expensive solution. They should have a different scheme for selling it. They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux."
What is our primary use case?
We use it for the daily backup.
What is most valuable?
It has a very good user interface.
What needs improvement?
It is a very expensive solution. They should have a different scheme for selling it.
They should also make it easy for us to switch from Solaris to Linux. We are having some trouble in migrating our actual catalog from Solaris to Linux.
For how long have I used the solution?
I have been using this solution for 13 years.
What do I think about the stability of the solution?
It has very good stability.
What do I think about the scalability of the solution?
Its scalability is very good so far.
How are customer service and technical support?
I never used their technical support. It has good documentation and information.
Which solution did I use previously and why did I switch?
We switched because of the price and support.
How was the initial setup?
The initial setup is easy. Deployment is quick, but some systems can have issues.
What about the implementation team?
I used integrators. They were very good. I have two people for its maintenance.
What's my experience with pricing, setup cost, and licensing?
It is very expensive. The licensing cost for this solution is on a yearly basis. It is approximately 50k. We will continue using it at least for the next year, but we are currently doing an analysis to switch to some other solution.
What other advice do I have?
It is a mature and complete solution for backup. I would rate Veritas NetBackup a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Veritas NetBackup
October 2024
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Support Engineer at a tech services company with 501-1,000 employees
Some of the valuable features are TAR importing and scriptable scheduling
Pros and Cons
- "DLO: Client for laptops."
- "Setup implementation."
How has it helped my organization?
We are an SMB, but for our client, it is a life saver.
What is most valuable?
- TAR importing
- Scriptable scheduling
- Central catalog
- Local and remote backup
- DLO: Client for laptops
What needs improvement?
- Integration
- Setup implementation
What do I think about the stability of the solution?
There were no issues with stability.
What do I think about the scalability of the solution?
There were no issues with scalability yet. However, our largest customer barely has 100 NBU clients.
How are customer service and technical support?
On Veritas, the response time is good.
Which solution did I use previously and why did I switch?
Our customers have used a very wide variety of options. However, almost all of them switched due to better handling time, straight line backup, recover windows, integration with BD, and better archiving options.
How was the initial setup?
The initial setup varies from customer to customer. Most setups are straightforward, but they tend to be complex over time, due to adding DR sites, alternative media, and tuning backup times.
What's my experience with pricing, setup cost, and licensing?
Personally, I'd tell them to make an inventory of what they want to backup, how often, and the size of backup and recovery windows. After that, we talk about how their requirements weigh in on the pricing/licensing. After that, then the real thing starts.
Which other solutions did I evaluate?
We evaluated several solutions, including free/open source options and we ran some trials.
What other advice do I have?
Always leave room for more options.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Technology Specialist at a tech services company with 201-500 employees
Helpful implementation team, friendly technical support, and scalable
Pros and Cons
- "Veritas NetBackup is a scalable solution."
- "Veritas NetBackup has some limitations and it would be a benefit if we had better documentation."
What is our primary use case?
Veritas NetBackup is a solution for system backups. They have recently integrated anti-ransomware.
What needs improvement?
Veritas NetBackup has some limitations and it would be a benefit if we had better documentation.
For how long have I used the solution?
I have been using Veritas NetBackup for a few months.
What do I think about the scalability of the solution?
Veritas NetBackup is a scalable solution.
How are customer service and support?
The support has been good for Veritas NetBackup.
Which solution did I use previously and why did I switch?
I have used Veritas Backup Exec previously. Veritas NetBackup is a far better solution.
How was the initial setup?
The initial setup of Veritas NetBackup could be easier.
What about the implementation team?
We had Veritas NetBackup do one of the installations in Algeria. We have good communications with the sales and technical teams.
What other advice do I have?
We recommend this solution to a lot of customers. If they are using Veritas Backup Exec, I would advise them to upgrade to Veritas NetBackup.
I rate Veritas NetBackup a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Systems Architect at a paper AND forest products with 1,001-5,000 employees
Impressive scalability, stable, and has good support
Pros and Cons
- "The documentation is good."
- "The implementation process could be simplified to make it quicker."
What is our primary use case?
I am an integrator and I provide solutions for our customers.
This solution is used for the backup and recovery of our customer's data.
What is most valuable?
We like the use of the tasks.
The documentation is good.
What needs improvement?
The implementation process could be simplified to make it quicker.
For how long have I used the solution?
I was certified with NetBackup in 2008. There was a bit of a break in using backup solutions but I recently started using it again for our customer who is using it. I have approximately two years of experience.
We are working with NetBackup 9.1.
What do I think about the stability of the solution?
Veritas NetBackup is stable. We have not experienced any bugs or glitches with this solution.
At this moment, we are satisfied with it.
What do I think about the scalability of the solution?
The scalability is impressive. Our clients are mostly enterprise businesses.
At this time, we have no plans to increase our usage or move to another solution. We recently implemented this product and we are satisfied with the tasks it performs.
How are customer service and technical support?
If we have any issues, we contact technical support in Russia. They provide us with a resolution.
We are very satisfied with the technical support.
How was the initial setup?
The initial setup is not complex. We implement from the Veritas site and we use the knowledge base.
It can take several months to implement this solution. We had to prepare the architecture, the guides, and documentation for several data centers. It was not a fast implementation.
What's my experience with pricing, setup cost, and licensing?
Our license is capacity-based.
What other advice do I have?
I would rate Veritas NetBackup a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Solution Architect at Sites
Stable and scalable product with new free resiliency feature
Pros and Cons
- "Veritas released a new feature in version 8 of NetBackup called VRP. It's kind of like replication management from VMware. The great thing about this feature is that Veritas gave it to us for free."
- "I also think they could improve the reporting. They use a web-based software application OpsCenter for the reporting and I see that they haven't made any changes in years."
What is our primary use case?
Our primary use case for NetBackup is to protect all the servers and applications that we have in our company.
What is most valuable?
Veritas released a new feature in version 8 of NetBackup called VRP. It's kind of like replication management from VMware.
The great thing about this feature is that Veritas gave it to us for free.
What needs improvement?
Sometimes we have problems with the support team. They always end up solving and fixing everything, but sometimes they are slow to respond. Maybe they can increase the number of personnel they have for the Spanish language.
I also think they could improve the reporting. They use a web-based software application OpsCenter for the reporting and I see that they haven't made any changes in years.
For how long have I used the solution?
My company has been using this solution for eight years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
Veritas NetBackup is very scalable.
How was the initial setup?
I personally have a lot of experience with this product, but someone without a whole lot of knowledge about it would have to partner up with a vendor. I would say overall deployment is at a medium level of difficulty.
What about the implementation team?
It takes about a week to deploy the solution. This is a backend solution, a master server. Sometimes, it can be difficult to set up the window changes, configure the Oracle database, etc.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Storage and Backup Engineer at a tech vendor with 5,001-10,000 employees
Logs are very easy to read, parse, and use for diagnostics
Pros and Cons
- "Logs are very easy to read, parse, and use for diagnostics."
- "The restore tool is not friendly to newcomers."
What is our primary use case?
- Ease to use
- Friendly interface
- Logs are very easy to read, parse, and use for diagnostics.
How has it helped my organization?
Backup for over 10,000 jobs with a failure rate under 0.5%.
What is most valuable?
I am not interested in any features because I have worked with all of the backup solutions that are now available in the market.
What needs improvement?
The restore tool is not friendly to newcomers. It takes some of our storage and backup admin/support a long time to wrestle with it, but then they have enough knowledge to work even with NetBackup competitors.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We have encountered some issues when upgrading to 8.1 due to data which could not transfer in plain (non-encrypted over network). However, it has now been resolved.
What do I think about the scalability of the solution?
Fully scalable.
How is customer service and technical support?
Almost all issues can be resolved by experience admins, even though some really difficult problems have to be raise with vendors.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account manager at a tech services company with 201-500 employees
Allows you to create trust relationships and historical reports but interface could be more intuitive
Pros and Cons
- "The most valuable features are the ability to create a trust relationship and historical reports."
- "The pricing could be improved, and the interface could be more intuitive."
What is our primary use case?
Our primary use case is for backups.
We are a reseller. We use Veeam for a virtualization platform and we use Veritas for enterprise backup.
The solution is deployed on-premise.
What is most valuable?
The most valuable features are the ability to create a trust relationship and historical reports.
What needs improvement?
The pricing could be improved, and the interface could be more intuitive.
For how long have I used the solution?
Our company has been using Veritas NetBackup for 10 years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
I haven't had any issues with technical support. It's okay.
What's my experience with pricing, setup cost, and licensing?
Pricing is expensive, so it could be lower.
What other advice do I have?
I would rate this solution 6 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros
sharing their opinions.
Updated: October 2024
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Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros
sharing their opinions.
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The straightforward answers in this post are helpful.