Our only other frame of reference is switching from BE to NBU. We got more advanced control of backups and restores by switching to a full-fledged enterprise solution.
Backup Administration Engineer at a financial services firm with 1,001-5,000 employees
Valuable features include SLPs for replication, duplication control, and AIR.
Pros and Cons
- "Specific features that I could not do without are SLPs for replication and duplication control and AIR which makes DR easy."
- "It gets a lot of new features, but improvements in basic functionality are often sacrificed for a shiny new bullet point to put on sales presentations."
How has it helped my organization?
What is most valuable?
Its most valuable feature is probably the variety of features it has. You have the ability to perform a lot of actions with a single software solution. Specific features that I could not do without are SLPs for replication and duplication control and AIR which makes DR easy.
What needs improvement?
The code base in general could use an overhaul. The base of the product is very old. It gets a lot of new features, but improvements in basic functionality are often sacrificed for a shiny new bullet point to put on sales presentations. It is one of the best solutions available, but it certainly has its shortcomings.
What do I think about the stability of the solution?
The product itself is very stable. Most issues with stability come from running too many parallel operations and the hardware itself can’t handle it.
Buyer's Guide
Veritas NetBackup
February 2025
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Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What do I think about the scalability of the solution?
Price is a major issue with scalability. In big environments with lots of servers, this product is quite expensive. When a single backup environment gets large, the backup catalog gets large and then your catalog backups for DR production begin to take a very long time. The database performance begins to suffer. I find a 500-700GB catalog will give the highest performance, but I wouldn’t want to get much larger than 2TB.
How are customer service and support?
Technical support runs the gamut depending on where your call lands. US based support out of MN or FL is generally the best I can find for frontline people. India is about what you would expect. They push off a lot of work and assign busy work when they don’t know the answers. US backline engineers are some of the best technical people in the business.
Which solution did I use previously and why did I switch?
I previously used Backup Exec, NetBackup's little brother. We switched as our environment grew large enough to justify a more robust backup solution.
How was the initial setup?
The initial setup was very easy. It has a lot of "next, next, next," and basic functions that just work. Setting up advanced features can be complex, but the documentation is readily available. If you read and follow the steps in the documentation, you will be fine.
What's my experience with pricing, setup cost, and licensing?
Smaller virtualized environments will want to stick to a traditional licensing model if possible. It will likely be cheaper, but it is a pain to manage all the individual licenses for each client. Once you get to a thousand or so servers to backup, the capacity model starts to make more sense. Again, it is not what you would call cheap.
Which other solutions did I evaluate?
We did not evaluate other solutions before this product, but while this product was in a smaller environment, we evaluated EMC solutions, Rubrik, TSM, and HPE Data Protector. The solutions that offered robust feature sets like NBU were more expensive or more complex. They either lack features or they are too new, such as Rubrik. Some are very expensive for the same feature set with EMC's solutions.
What other advice do I have?
The top level solutions all have similar features, but find what you do most and choose the product that makes that the most efficient. Remember that in the end, you have to spend your days managing this. You want to make the day-to-day stuff you do as straightforward as possible. Build redundancies into your backups systems and split out backup traffic from the production network.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Systems Engineer at a maritime company with 501-1,000 employees
Highly stable, versatile backups, and effective backup and restore options
Pros and Cons
- "The backup and restore features work very well."
- "The user interface could improve, it seems a bit out of date."
What is our primary use case?
Veritas NetBackup is our main backup software for all the data that we have inside of the organization, such as personal profiles and databases.
How has it helped my organization?
The backup is the first thing that you must have in your mind in order to have security. It is important to backup everything in case there are accidents when files are deleted. Additionally, backups are important for security reasons to protect against ransomware and other threats. This solution has been very important for our organization.
What is most valuable?
The backup and restore features work very well.
What needs improvement?
The user interface could improve, it seems a bit out of date.
For how long have I used the solution?
I have been using Veritas NetBackup for approximately 13 years.
What do I think about the stability of the solution?
Veritas NetBackup is stable.
What do I think about the scalability of the solution?
I have found the scalability of Veritas NetBackup to be very good.
There are two people in my organization that do the administration of the solution and we have 400 users who indirectly use the solution.
How are customer service and support?
We can speak with an agent from the United Kingdom, USA, or India. When you are speaking with the agent from India, is not the best support because you are trying to understand what he says in English, they manage but the support could be better from India.
Which solution did I use previously and why did I switch?
We were previously using Veritas Backup Exec and switched to Veritas NetBackup because we created a DR site and in that period the Veritas Backup Exec didn't support the duplication for our site. We are currently using Veritas NetBackup.
What about the implementation team?
We used a partner to implement the solution here in Greece.
This solution does not require maintenance every day. The only thing that is needed is the management of the backup jobs if needed or to add or remove servers. However, if Veritas informed us that there is an upgraded version available then we will have to install it.
What's my experience with pricing, setup cost, and licensing?
If you want to have more scalability you have to purchase more licenses. The license is annually and there are a lot of different licensing depending on the number of terabytes needed. It is not based on per-user, core, or servers. You can backup anything you want using the purchased terabyte space.
What other advice do I have?
Instead of having media servers and storage for backups, we are planning to move to an Appliance that can include everything inside.
My overall advice to others is Veritas NetBackup is very good and stable. However, it depends on the budget that they have. They can purchase something cheaper, but the backup is the first and the last thing that you need to have not to work properly.
I rate Veritas NetBackup a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Veritas NetBackup
February 2025
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Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Head IT at a computer software company with 1,001-5,000 employees
Reasonably priced, comfortable to use, and competitive feature set
Pros and Cons
- "I am comfortable with using this product."
- "The restoration method and the compression ratio need improvement."
What is our primary use case?
We use Veritas NetBackup for backup.
I am the head of the institution and my team is using this solution. It is used by my team. It is evaluated and secured by me, but my storage team uses it 100 percent. I manage this product.
What is most valuable?
I am comfortable with using this product.
What needs improvement?
I don't believe that it is flexible enough for business operations and other things.
Unlike Veeam, Veritas does not provide a Community Edition.
The restoration method and the compression ratio need improvement.
For how long have I used the solution?
I had been using Veritas NetBackup for ten years.
Which solution did I use previously and why did I switch?
I am now working with the Veeam Backup solution. I have been working with Veeam Backup for two and half years. I am using the Community Edition.
I am very satisfied with this product. It's stable and scales well.
We never approached Veeam for technical help as a community addition because community addition does not include technical support.
I would rate Veeam Backup a nine out of ten.
The restoration method and the compression ratio, appear to be slightly better than Veritas.
Both are different, it is difficult to compare. I am comfortable in both they are neck in neck in terms of competition.
What's my experience with pricing, setup cost, and licensing?
It is reasonably priced.
It is dependent on the institution as well as the company's requirements. Veeam provides a free corporate license for their platform, whereas Veritas does not. Perhaps there will be a trial version period, after which we will need to purchase it.
Veeam, for example, has a Community Edition, which is free for usage, without any support. This does not exist in Veritas. You can try it for 30, 40 days, or a month trial, then you need to pay for it and start the obligation. For example, I use Veeam without any subscription or license. There is a big difference.
What other advice do I have?
I would rate Veritas NetBackup an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. System Architect at a tech services company with 201-500 employees
Easy to navigate, Heterogeneous platform support, works well for Oracle
Pros and Cons
- "It supports multiple, heterogeneous platforms."
- "The deployment time is longer than it is with other products."
What is our primary use case?
We are a solution provider and Veritas NetBackup is one of the backup and recovery solutions that we implement for our customers.
What is most valuable?
This is a product that I recommend for enterprise environments with mixed servers.
It supports Unix, Linux, Solaris, and AIX servers very well. It supports multiple, heterogeneous platforms.
This is a good product for backing up Oracle databases.
The interface is very easy to navigate. I could step away from the product and not use it for two years, then return and find that I can easily navigate all of the features.
What needs improvement?
The deployment time is longer than it is with other products.
For how long have I used the solution?
I have been using Veritas NetBackup since 1998.
What do I think about the stability of the solution?
This is a very stable product.
What do I think about the scalability of the solution?
This is a scalable product and it is the one that I recommend for large environments. I like the combination of Veritas and Data Domain.
In my new company, where I am now, I have three or four customers who are using this product.
How are customer service and technical support?
The technical support from Veritas is good.
Which solution did I use previously and why did I switch?
I have experience with several backup and recovery solutions, including products by Veritas, Commvault, and Veeam.
How was the initial setup?
Installing Veritas is okay and I find it easy. It can be deployed by one engineer.
Deploying Veritas will take longer than other products, such as Veeam. The length of time it takes depends on how big the environment is, and how many servers there are.
What's my experience with pricing, setup cost, and licensing?
The licensing fees are expensive. It is a capacity-based license that is billed on a yearly basis. I renew it every year.
What other advice do I have?
I know this product well and it is very good. I definitely recommend it for others if they have a very heterogeneous environment. This is not a product for smaller customers. I have other recommendations, such as Backup Exec, which is very cheap and good for SMB-level customers.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Vice President of Information Technology at a insurance company with 10,001+ employees
Efficient deduplication, reasonable price, easy installation, and good stability and scalability
Pros and Cons
- "Deduplication is quite efficient. It is not a complex product. It is quite simple."
- "It should be able to integrate with the cloud. If we leverage a cloud in the future for backup, there should be very fast help and more options for customers to choose from."
What is our primary use case?
It is used to back up the hypervisor. In terms of its version, we keep it updated from time to time, but we are not using its latest version currently.
What is most valuable?
Deduplication is quite efficient. It is not a complex product. It is quite simple.
What needs improvement?
It should be able to integrate with the cloud. If we leverage a cloud in the future for backup, there should be very fast help and more options for customers to choose from.
For how long have I used the solution?
We have been using this solution for many years.
What do I think about the stability of the solution?
It is quite stable.
What do I think about the scalability of the solution?
It is scalable. We have less than ten users, and they are mostly the IT staff. We don't have many users because we use a tool to back up from the central file servers. Users don't directly use it to back up on their own, but when a user needs to restore something, they come to IT.
How are customer service and technical support?
We have a local partner for support, and they contact Veritas. Our local partner is quite okay and experienced in the product.
Which solution did I use previously and why did I switch?
We were using Backup Instant, which is a smaller version of the Veritas NetBackup solution. We didn't use any other solution.
How was the initial setup?
Its installation is quite straightforward. The deployment can take a week if you have a clear backup requirement.
What about the implementation team?
We have a consultant to help. If you are doing an installation that is related to the hypervisor, you need an engineer for support because of the connected drivers and equipment.
What's my experience with pricing, setup cost, and licensing?
Its price is quite reasonable. The cost depends on the depreciation and the volume. It also depends on the infrastructure. If your infrastructure increases, you would need some more licenses.
What other advice do I have?
We plan to keep using this solution. I would rate Veritas NetBackup an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Architecte Backup at a comms service provider with 10,001+ employees
Stable, scalable solution with good customer support
Pros and Cons
- "It is important, when we chose a solution, that the customer service/technical support team could help us when we needed it, but the support was good."
- "I do not really like NetBackup as it is coming from a mix of other software packages."
What needs improvement?
The security of the solution can be improved to include a secure backup feature with full encryption capabilities.
For how long have I used the solution?
I have been using the solution for about one or two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
It is important, when we chose a solution, that the customer service/technical support team could help us when we needed it, but the support was good.
Which solution did I use previously and why did I switch?
I previously used Dell EMC Avamar and NetWorker.
How was the initial setup?
The initial setup and deployment can be done in one day and one night.
What about the implementation team?
The implementation of the solution was done in-house. The implementation involved having someone from the network team, and someone for the storage and backup.
What other advice do I have?
I do not really like NetBackup as it is coming from a mix of other software packages.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network and Security Specialist at Ajman Digital Government
Great deduplication feature and the recently implemented ability to connect remotely
Pros and Cons
- "Great deduplication feature."
- "The solution is quite expensive."
What is our primary use case?
Our primary use case of this solution is to back up everything including VMs, email, our databases, Oracle, SQL. I'm a network security specialist and we are customers of Veritas.
What is most valuable?
The solution has many great features, particularly the feature they provide for deduplication. They have also recently included a new feature on the interface, where you can connect remotely and get any report, rather than having to check the solution through the server. They have different solutions for different things, so if you need to back up, for example, they have a solution for backing up on cloud or on-premise.
What needs improvement?
The cost of the license could be improved, it's quite expensive.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the scalability of the solution?
The scalability of the product is very good. We have three to four admins dealing with the solution directly, but we do the backup for the whole organization.
How are customer service and technical support?
We receive very good support through our partner. We've been with them for over 10 years.
How was the initial setup?
The initial setup was very straightforward and quick. We used a consultant for the initial implementation and for minor upgrades or minor changes, our internal team is responsible. If it's something major, our partner deals with it.
What other advice do I have?
The new updates in this solution have really made a difference and added to the value.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Specialist at a tech services company with 51-200 employees
User-friendly, stable, and feature-rich
Pros and Cons
- "NetBackup is very easy for end-users."
- "The biggest problem with NetBackup is licensing."
What is our primary use case?
We are a solution provider and Veritas NetBackup is one of the backup and recovery products that we resell to our clients.
How has it helped my organization?
This product works well for all of our use cases.
What is most valuable?
The most valuable feature is the ease of use. NetBackup is very easy for end-users.
We have never had a problem restoring data.
NetBackup has all of the features that you would expect. It includes differential and incremental backups, snapshots, virtual backup, backing up to the cloud, and backing up on-premises.
What needs improvement?
The biggest problem with NetBackup is licensing. With more customers working with virtual machines, they are now licensing based on the number of CPU cores. Some customers choose Veeam because if they have two servers with 100 terabytes then that is four CPU cores, and it will cost less than it would with NetBackup. This is a change from the past, where the licensing was on a per-socket basis.
For how long have I used the solution?
I have been working with Veritas netBack for about two years. My company has been involved with backup solutions from different vendors for about 30 years.
What do I think about the stability of the solution?
This is a very stable product and better than IBM in this regard.
What do I think about the scalability of the solution?
It is very easy to scale. There are two different solutions, where Backup Exec is for small to medium-sized businesses, and NetBackup is for medium to enterprise-sized organizations.n.
How are customer service and technical support?
We are very satisfied with the technical support.
Which solution did I use previously and why did I switch?
We also work with products from Veeam and IBM. I have about 10 years of experience with IBM Spectrum Protect but the support for it is very poor in Egypt. For this reason, we prefer to work with Veritas NetBackup and Veeam.
With IBM, there have been many times where we were unable to restore data.
IBM uses many agents for backup tasks, whereas Veritas uses only one agent for backing up files, databases, and applications. The IBM approach is more complex.
How was the initial setup?
It is very easy and straightforward to set up. The length of time required for deployment depends on the implementation and the number of servers. I would say that the average is between three and four days.
What about the implementation team?
We have two people to deploy this solution.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are charged based on the number of CPU cores.
What other advice do I have?
Overall, NetBackup is a good product and the only problem is the licensing module. We would really like to have socket-based licensing.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Updated: February 2025
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