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reviewer1466223 - PeerSpot reviewer
Head of IS at a financial services firm with 10,001+ employees
Real User
An enterprise-level backup and recovery solution with useful cross-platform features
Pros and Cons
  • "I like the cross-platform features."
  • "I think reporting can always be improved."

What is our primary use case?

We use Veritas NetBackup for backup and archive protocols.

What is most valuable?

I like the cross-platform features. 

What needs improvement?

I think reporting can always be improved. Their pricing can also be improved.

For how long have I used the solution?

I have been using Veritas NetBackup for about 20 years.

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November 2024
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What do I think about the stability of the solution?

Veritas NetBackup is a stable solution.

What do I think about the scalability of the solution?

Veritas NetBackup is a scalable solution.

How are customer service and support?

Veritas NetBackup technical support is good and responsive.

How was the initial setup?

We run into issues now and again, but essentially the initial setup is pretty straightforward.

What about the implementation team?

I think we used a reseller to implement Veritas NetBackup.

What's my experience with pricing, setup cost, and licensing?

We pay on an annual basis. There are some additional costs to the standard licensing fees, but they're all optional. The pricing, of course, can always be better.

What other advice do I have?

For anyone thinking of using Veritas NetBackup, I'll tell them that they'll need a certain level of expertise to run the product successfully.

On a scale from one to ten, I would give Veritas NetBackup an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Backup & Storage Architect at a pharma/biotech company with 10,001+ employees
Real User
Stable with good features, but support needs improvement and they need to include automation
Pros and Cons
  • "The features are good."
  • "It is not very user-friendly."

What is our primary use case?

We are using this solution for data protection.

What is most valuable?

The features are good.

What needs improvement?

It is not very user-friendly.

There are delays in Veritas that can be done in automation.

In the next release, I would like to see automation and better support.

For how long have I used the solution?

I have been using Veritas NetBackup for more than seven years.

We are using the latest version.

What do I think about the stability of the solution?

Veritas NetBackup is stable.

What do I think about the scalability of the solution?

It's a scalable solution that is enterprise-level software and is used for the organization. It's not user-based, it's infrastructure-based.

How are customer service and technical support?

Technical support is not good.

They are not quick, it could be faster. You don't get any support quickly. You have to wait for 30 minutes or one hour. You will get better support if you get business-critical services, which will be provided at an additional cost.

How was the initial setup?

The initial setup is simple, it doesn't take a lot of time. It's less than 30 minutes to set up if you have the cloud.

What's my experience with pricing, setup cost, and licensing?

In terms of cost, it's not very good. I would rate it a five or six out of ten. They want everything to be sales and money.

What other advice do I have?

I would not recommend this solution to others because of the cost, but as an option, I would say yes. Rather than NetBackup, I would go with Veeam or Commvault.

I would rate Veritas NetBackup a six out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veritas NetBackup
November 2024
Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
reviewer1289646 - PeerSpot reviewer
Senior DBA Sql Server, Oracle at a aerospace/defense firm with 10,001+ employees
Real User
Trouble-free backup and restore, but the pricing and performance should be improved
Pros and Cons
  • "The most valuable feature is the trouble-free operation, as we have not had many problems with it."
  • "The speed of restoring data could be improved."

What is our primary use case?

This is our default backup solution for our data and storage.

What is most valuable?

The most valuable feature is the trouble-free operation, as we have not had many problems with it.

What needs improvement?

We are not able to back up our attached drives, which is something that should be improved.

The speed of restoring data could be improved.

The pricing is an area that can be improved. 

How are customer service and technical support?

I have been in touch with technical support and I would say that they are okay. I wouldn't rate them "very bad" or "very good" because I haven't been dissatisfied, yet I haven't seen anything impressive either.

The area for improvement that I can see with support is that they have to have better internal coordination. Multiple people or teams work on the same problem and the coordination on their end could be better.

How was the initial setup?

The team who was working on the initial setup was well aware of what they needed to do, so it was straightforward.

We have two people who do the maintenance.

What about the implementation team?

We had third-party assistance with the deployment and we are satisfied with the experience.

What's my experience with pricing, setup cost, and licensing?

I find the cost of this solution to be high. The licensing is done based on the size of the source. If you have a source size of one terabyte then they will charge for a one terabyte license, although what is actually being stored is much less. This is something that they can improve on.

Which other solutions did I evaluate?

We have been exploring other options that are available in the market. Products like Veeam have similar features, so we will continue our evaluation and consider cost as one of the main factors.

What other advice do I have?

My advice to anybody who is considering Veritas NetBackup is that it's not a bad product and it's good to be prepared. I suggest reviewing the price in advance.

I find it to be not a bad product, but it would be much better with improvements to pricing and performance.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Infrastructure Manager at Jonah Energy LLC
Real User
The most valuable feature is that it is basically a replica of our SAND data. I think between the licensing issues and the older solution mentality it is not a great solution.
Pros and Cons
  • "The most valuable feature is that it is basically a replica of our SAND data. We archive the SAND data for recovery, if there is an issue on the fence."
  • "I would advise not to use this tool. I think between the licensing issues and the older solution mentality it is not a great solution."

What is our primary use case?

The primary use case is for archiving.

What is most valuable?

The most valuable feature is that it is basically a replica of our SAN data. We archive the SAN data for recovery, if there is an issue on the fence.

What needs improvement?

I think that the licensing model needs improvement. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is fine.

What do I think about the scalability of the solution?

As it scales, it becomes expensive.

How is customer service and technical support?

Our experience with tech support is mostly positive. But, we had some repeat issues and tech support was not entirely responsive to our needs.

What's my experience with pricing, setup cost, and licensing?

The licensing model is cost-prohibitive as you scale out. 

Which other solutions did I evaluate?

No, we did not evaluate any other options. We only tried this solution in our environment.

What other advice do I have?

I would advise not to use this tool. I think between the licensing issues and the older solution mentality it is not a great solution. They really have not kept up with the times. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
A scalable solution which is affordable and easy to set up
Pros and Cons
  • "The solution is easy to scale."
  • "Technical support only gets back to us the following morning."

What is our primary use case?

I am working with the latest update.

The solution is used for user backups. 

What is most valuable?

We consider the backup capabilities to be very good.  

What needs improvement?

There are so many things which need improving. With web access, we can't access the dashboards. A person can only access the particular system in which he installed that application. We cannot get access through our local network or web. We can use the local user's details, for the purposes of looking or making modifications, but these things are not available on the web or through net access. 

The dashboard systems need to be addressed. It would be very good if one could get access through his LAN, without the need to involve the server. 

A utilizations check and the ability to utilize the number of users editing facilities would be very good. 

While technical support is good, it takes them a long time, for reasons unbeknownst to me, to resolve issues and this is why we involve their partners. This happens every time they take the logs and search. Technical support only gets back to us the following morning. 

For how long have I used the solution?

I have been using Veritas NetBackup for the last two years.

What do I think about the scalability of the solution?

The solution is easy to scale.

How are customer service and support?

While technical support is good, it takes them a long time, for reasons unbeknownst to me, to resolve issues, which is why we involve their partners. This happens every time they take the logs and search. Technical support only gets back to us the following morning.

Which solution did I use previously and why did I switch?

Before using Veritas NetBackup, we made use of Druva. 

While we consider Druva to be very good, they only offer the cloud-based systems for the moment, which is why we switched to Veritas NetBackup. It offers an on-premises option. 

Both products are very good, but Druva's cost is much higher than that of Veritas NetBackup. They are also both very good feature-wise, but the difference between them comes down to the web availability of dashboard systems. 

Druva has certain fixed services, as well as additional costs. 

How was the initial setup?

The initial setup is very simple.

The installation of the software for one who is familiar with the process takes around an hour. Otherwise, it can take two to three hours to complete the setup. 

What about the implementation team?

We made use of a vendor. The solution does not require any maintenance. It is very useful and easy to maintain everything. If one is unfamiliar with the process, then he would be advised to make use of a vendor's assistance. 

What's my experience with pricing, setup cost, and licensing?

Veritas NetBackup is considerably cheaper than that of Druva, the former being quite affordable. 

Veritas NetBackup does not have any additional costs, only the licensing fee. 

What other advice do I have?

There are around 100 people making use of the solution in our company. 

The solution is easy and very good. 

I would absolutely recommend the solution to others. 

I rate Veritas NetBackup as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
Real User
Top 10
The good integration in a heterogeneous environment and protection against malware
Pros and Cons
  • "Our customers who have faced ransomware attacks were able to recover their data in less than one day without any stress. Veritas is ransomware resilient and because of its implementation, it is not dependent on the operating system to work."
  • "Like the other enterprise solutions, Veritas NetBackup isn't easy to implement. It's a little bit hard compared to other solutions like Data Protector for HPE. You have to struggle to learn a lot of features that Veritas NetBackup offers to customers."

What is our primary use case?

We are a solution provider company and we have several support contracts with our customers. We try to select the best solution for each. In smaller environments, we prefer using Veeam Backup. For our larger enterprise customers, we use Veritas NetBackup. This solution is very stable and flexible for experts who wants a feature full backup solution.

Veritas NetBackup is implemented as a primary tool in the organization for making backup a huge landscape of Aix, Unix, Virtualization, and Windows machines. This includes Oracle, DB2, and SQL Database, and etc.
We mainly looked at a trusted long-timer in the market to be able to invest to ensure the solution is proven to be trusted.

How has it helped my organization?

In my view, it's been a reliable backup solution for all of our enterprise customers. Our maintenance cost has been reduced and we were able to have more time to service more customers.

As one of the best data backup and recovery solution worldwide, NetBackup gives enterprise IT a flexible and powerful way to ensure the integrity and availability of their data from the edge to the core to the cloud.

The main feature Includes:

Flexible Deployment: Support for any workload, any cloud, any architecture at any scale.

Operational Simplicity: Orchestrate and automate discovery, protection, and recovery.

Enterprise-Grade Resiliency: Ensure recovery of business-critical data with near-zero RPO and RTO.

What is most valuable?

Veritas integrates well with the cloud, all databases, all operating systems, all hardware, and all software. Veritas also has solid malware and ransomware protection features. From time to time, we face a new kind of attack, and Veritas has always proven to be the best protection solution for some of my customers. Our customers who have faced ransomware attacks were able to recover their data in less than one day without any stress. Veritas is ransomware resilient and because of its implementation, it is not dependent on the operating system to work. Most of the functions of the Veritas software are isolated from the operating system and it's not dependent on the operating systems involved. This is very important. When some of our operating systems are infected by a virus, Veritas still works perfectly and protects our data. This feature is very well implemented in Veritas NetBackup.

Main features of Veritas NetBackup are:
Log management and truncation.
Third-party integrations.
Hypervisor aware.
Physical and virtual protection.
Cloud system security.
API integration.
Database consistency preservation.
Integrated appliance.

What needs improvement?

Like the other enterprise solutions, Veritas NetBackup isn't easy to implement. It's a little bit hard compared to other solutions like Data Protector for HPE. You have to struggle to learn a lot of features that Veritas NetBackup offers to customers. I don't think it's impossible to simplify this solution. Some solutions like backup solutions are mandatory solutions and they are inherently complicated because you have to integrate them with other services. We have a lot of services and each service has its own conditions. After several years, every engineer can learn most features of this solution and in some companies, they could use support from the source company. As such, I think it's not challenging for all customers. 

For how long have I used the solution?

I have been using this Backup solution for more than 15 years.

What's my experience with pricing, setup cost, and licensing?

In Veritas, I'm hoping for a better price. Veritas NetBackup is very expensive, and I think price is the main reason which some customers don't want to use this solution. 

Which other solutions did I evaluate?

When evaluating and choosing a solution, it depends on the situation. We choose the best solution for our customers, so it's hard to say if I would recommend Veritas over Veeam. In many ways, Veritas is a unique product. It has advantages when you want to transfer your data over SAN. SAN backup solutions are very important in some environments. Where window time is very limited for them and a huge amount of data needs to be transferred in less than five or six hours a day, we have to use a SAN backup feature. In this area, Veeam is not good compared to Veritas NetBackup. When you want to use this feature, you have to share the mainline of your storage with Veeam Backup, and many customers refuse to adopt this method of SAN backup. Many customers don't want to compromise their source of data, so they prefer Veritas' SAN backup in this area. I think it's one of the best, like IBM TSM.

What other advice do I have?

I would rate Veritas NetBackup nine out of 10. I can't find any problems. I think it is the best. I think it's perfect.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
PeerSpot user
reviewer1556949 - PeerSpot reviewer
Advisor - Solution Architect at a computer software company with 10,001+ employees
Real User
A backup and recovery suite with a useful duplication feature, but it would be better if it had a cloud integration feature
Pros and Cons
  • "The deduplication feature is useful. Deduplication and compression features are what I like about NetBackup."
  • "It would be better if it had a cloud integration feature. I would like to use a single product for the cloud instances and the on-premise instances. The price could also be better."

What is our primary use case?

We use NetBackup primarily for backup and recovery. When you have some data, you need to back up that data. If there is any disruption or deletion or if there's a disaster, you can have your data back and restore it and use it.

What is most valuable?

The deduplication feature is useful. Deduplication and compression features are what I like about NetBackup.

What needs improvement?

It would be better if it had a cloud integration feature. I would like to use a single product for the cloud instances and the on-premise instances. The price could also be better.

I would like to have a backup option for end-user devices. That means end-user devices like mobile devices, VDI solutions, desktops, laptops, etc. In this COVID time, most of us work from home, and end-user device backup is really important today.

For how long have I used the solution?

I have been using Veritas NetBackup for almost 15 years.

What do I think about the stability of the solution?

No product is stable, but it hasn't been an issue. It's an old product and a mature product, and it hasn't been an issue. We have a customized offering created with the NetBackup and Pure Storage, and it's working well.

What do I think about the scalability of the solution?

Scalability depends on the customer profile. Each product has its own unique selling points, and some customers prefer to use other software like Commvault. We have most of the virtual environment in Veeam because our customers prefer it. But NetBackup is equally good.

How are customer service and technical support?

Technical support is good. If we find an issue, we get in touch with their support immediately.

How was the initial setup?

The initial setup isn't complex; I would say that it's moderately easy to implement this solution. We need to have some machines. It's a resource-centric server. If we're using it for enterprises, we need some dedicated physical servers to install this, like master and media servers. It's not very simple, but it's not very complex. I found it in-between.

What about the implementation team?

We provide full deployment services, managed services, support, and maintenance.

What's my experience with pricing, setup cost, and licensing?

NetBackup is expensive. They need to work on the pricing side. I find it comparatively on the higher side when I compare the terabyte backup costs.

What other advice do I have?

Veritas NetBackup is suitable for medium to large enterprises. Backup Exec, a lighter version of NetBackup, is better suited for small businesses which are Windows-based or Linux-based,

On a scale from one to ten, I would give Veritas NetBackup a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user135855 - PeerSpot reviewer
Systems Engineer at a comms service provider with 501-1,000 employees
Vendor
Deduplication reduces the backup time. It provides backup of a single copy of data.
Pros and Cons
  • "Deduplication is the most valuable feature as it reduces the backup time and provides backup of a single copy of data"
  • "GUI needs to be more user-friendly."

How has it helped my organization?

It enabled Telecom Fiji Ltd to backup the Unix-based OS. Backup Exec 12.0 was only able to backup the Windows platform.

What is most valuable?

Deduplication is the most valuable feature as it reduces the backup time and provides backup of a single copy of data as opposed to multiple versions of the same file.

What needs improvement?

GUI needs to be more user-friendly.

What do I think about the stability of the solution?

The product has been stable from day one. The only issue was on Telecom Fiji Ltd's side, i.e., when the tapes are not rotated per cycle and the data is not transferred to it for clearing the storage pool. This caused the pool to fill up and affect the backup jobs.

What do I think about the scalability of the solution?

We did encounter some stability issues. We could not read the LT04 media on the LT05 drives. The majority of our old data was on LT04 and we could not transfer/read it. There should be interoperability on these drives.

How are customer service and technical support?

Technical support is excellent.

Which solution did I use previously and why did I switch?

Previously, we were using the Veritas Backup Exec 12.0. We changed to this solution because we needed a backup solution that could back-up the Unix-based OS.

How was the initial setup?

The setup was complex, considering that we have never worked on an Unix-based OS before.

What's my experience with pricing, setup cost, and licensing?

The software and license are very expensive.

Which other solutions did I evaluate?

We looked at CommVault and Veeam.

What other advice do I have?

This product is very robust. Be prepared for the cost.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free Veritas NetBackup Report and get advice and tips from experienced pros sharing their opinions.