We primarily use this solution in order to backup virtual machines and our databases as well as the mainstream applications such as Exchange, etc.
Service Delivery Director at Syscentrix
Very stable with good compression but needs a lot of pre-planning before deployment
Pros and Cons
- "The solution has been very good over the years at fine-tuning various aspects of the product so that it is continuously made better."
- "Planning for the implementation takes a lot of time."
What is our primary use case?
What is most valuable?
The most useful aspect of this solution is the MSDP, the Media Server Deduplication Pool. I like how they do the compression that they do, and how it helps move it to a safe space.
The initial setup is pretty straightforward.
The solution has been very good over the years at fine-tuning various aspects of the product so that it is continuously made better.
What needs improvement?
The user interface of the product needs to be improved. It's been the same for so many years. Likely, they haven't changed it in more than 10 years. That is definitely something that needs to be changed and updated. The interface and console both need a bit of a facelift, so to speak.
They have come out with a web application, however, the web application is not fully developed yet.
Planning for the implementation takes a lot of time.
For how long have I used the solution?
I've been dealing with the solution for quite a long time at this point. It's been ten years. It's at least a decade.
Buyer's Guide
Veritas NetBackup
February 2025
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What do I think about the stability of the solution?
After ten years of using this product, I can say definitively that it is extremely stable. We don't have issues with it. It's reliable. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
I wouldn't describe the scalability as bad. I'd say it's pretty good. We haven't had issues with the appliance when it comes to scaling.
How are customer service and support?
In terms of technical support, it's been so far so good. I would say the only improvement needed is the callback time. They would say they will call back in two hours, however, many times we didn't get called back in that time. That said, the technical knowledge of the support engineers is very good.
Which solution did I use previously and why did I switch?
We also use Quorum. Which is a better option depends on the use case and also the company size. Usually, I would recommend Quorum for a smaller business that actually wants not only a backup but also a DR or HA solution. However, for bigger enterprises, I definitely recommend Veritas, due to the fact that for a bigger environment they will have a pre-setup DR environment and all they need is point-in-time response. On top of that, a larger organization typically has a lot of applications.
How was the initial setup?
While the initial setup is not complex, and, in fact, pretty straightforward, the planning is not that easy. The planning needs a lot of time. It often takes days just for that one part.
Veritas should come up with some sort of a standardized checklist that everyone can use to simplify the implementation process.
Typically, for a deployment, you need one or two people. That's the maximum to do the deployment, in theory, however, it depends on the environment. If it's a very large or complex one, we will need more. Most of the time it's one to two persons for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is pretty expensive, which is why it's important to do proper sizing and capacity planning, so that you aren't buying more than you need.
What other advice do I have?
We are resellers. We resell both Veritas and Quorum products.
In Malaysia, solutions like this are typically installed on-premises.
Overall, I would rate the solution at a seven out of ten.
Veritas is a very good solution. I'd recommend other organizations to try it, however, to always do proper capacity planning before going with Veritas, as they may not be happy with the price later if they just assume the prices. They should do a thorough assessment before purchasing NetBackup.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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Backup & Storage Architect at a pharma/biotech company with 10,001+ employees
Stable with good features, but support needs improvement and they need to include automation
Pros and Cons
- "The features are good."
- "It is not very user-friendly."
What is our primary use case?
We are using this solution for data protection.
What is most valuable?
The features are good.
What needs improvement?
It is not very user-friendly.
There are delays in Veritas that can be done in automation.
In the next release, I would like to see automation and better support.
For how long have I used the solution?
I have been using Veritas NetBackup for more than seven years.
We are using the latest version.
What do I think about the stability of the solution?
Veritas NetBackup is stable.
What do I think about the scalability of the solution?
It's a scalable solution that is enterprise-level software and is used for the organization. It's not user-based, it's infrastructure-based.
How are customer service and technical support?
Technical support is not good.
They are not quick, it could be faster. You don't get any support quickly. You have to wait for 30 minutes or one hour. You will get better support if you get business-critical services, which will be provided at an additional cost.
How was the initial setup?
The initial setup is simple, it doesn't take a lot of time. It's less than 30 minutes to set up if you have the cloud.
What's my experience with pricing, setup cost, and licensing?
In terms of cost, it's not very good. I would rate it a five or six out of ten. They want everything to be sales and money.
What other advice do I have?
I would not recommend this solution to others because of the cost, but as an option, I would say yes. Rather than NetBackup, I would go with Veeam or Commvault.
I would rate Veritas NetBackup a six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Veritas NetBackup
February 2025
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Learn what your peers think about Veritas NetBackup. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
EMEA L3 Backup Integration/Build Team Leader / SME at a financial services firm with 10,001+ employees
Helped Improve Our Data Replication Among Critical DCs
Pros and Cons
- "AIR and duplication, overall management and troubleshooting."
- "DDBoost."
How has it helped my organization?
Data replication among critical DCs across regions.
What is most valuable?
AIR and duplication, overall management and troubleshooting.
What needs improvement?
DDBoost.
What do I think about the stability of the solution?
Not since version 7 and higher.
What do I think about the scalability of the solution?
The number of media servers is restricted and this should be pointed out by the vendor.
How are customer service and technical support?
Quite good. Seven out of 10.
Which solution did I use previously and why did I switch?
We switched due to better scalability and overall app management.
How was the initial setup?
It's pretty straightforward for a simple configuration but much more complex for a large environment, with many features and tuning required.
What's my experience with pricing, setup cost, and licensing?
Acceptable if you need to implement it for larger environments, e.g. over 1000 clients. For smaller setups it might be too expensive.
Which other solutions did I evaluate?
IBM TSM, EMC NetWorker.
What other advice do I have?
This is a mature product, one of the market leaders, so if you can afford to purchase and have significant infrastructure to be protected, then go ahead and speak to Veritas.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head IT Data Storage at a insurance company with 5,001-10,000 employees
By reducing the backup window the organization has more time to run batches.
Pros and Cons
- "The client side deduplication reduces the backup window."
How has it helped my organization?
By reducing the backup window the organization has more time to run batches.
What is most valuable?
The client side deduplication reduces the backup window.
What needs improvement?
So far I can only say that the license structure could be looked at to be aligned as either capacity-based or traditional.
What do I think about the stability of the solution?
We did not encounter any issues with stability.
What do I think about the scalability of the solution?
We did not encounter any issues with scalability.
How are customer service and technical support?
I would rate the technical support at 10/10.
Which solution did I use previously and why did I switch?
We did not use a previous solution.
What other advice do I have?
Start on a capacity model. You can't go wrong as it covers all the requirements for backup.
Disclosure: My company has a business relationship with this vendor other than being a customer: I was a Veritas partner but now I am just a customer.
Head of IS at a financial services firm with 10,001+ employees
An enterprise-level backup and recovery solution with useful cross-platform features
Pros and Cons
- "I like the cross-platform features."
- "I think reporting can always be improved."
What is our primary use case?
We use Veritas NetBackup for backup and archive protocols.
What is most valuable?
I like the cross-platform features.
What needs improvement?
I think reporting can always be improved. Their pricing can also be improved.
For how long have I used the solution?
I have been using Veritas NetBackup for about 20 years.
What do I think about the stability of the solution?
Veritas NetBackup is a stable solution.
What do I think about the scalability of the solution?
Veritas NetBackup is a scalable solution.
How are customer service and technical support?
Veritas NetBackup technical support is good and responsive.
How was the initial setup?
We run into issues now and again, but essentially the initial setup is pretty straightforward.
What about the implementation team?
I think we used a reseller to implement Veritas NetBackup.
What's my experience with pricing, setup cost, and licensing?
We pay on an annual basis. There are some additional costs to the standard licensing fees, but they're all optional. The pricing, of course, can always be better.
What other advice do I have?
For anyone thinking of using Veritas NetBackup, I'll tell them that they'll need a certain level of expertise to run the product successfully.
On a scale from one to ten, I would give Veritas NetBackup an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, Infrastructure & Support at a insurance company with 10,001+ employees
Friendly graphical user interface has made it easy for us to create policies and to do installs
Pros and Cons
- "Good graphical user interface. It's easy to create policies and to do installs."
- "Lacks a reporting feature."
What is our primary use case?
Our primary use case is for our databases, servers and VM. We are resellers of this product and I am the manager of infrastructure and support.
How has it helped my organization?
Backup brings us business continuity.
What is most valuable?
I like this solution, it's quite easy to use because of the friendly graphical user interface. It's easy to create policies and to do installs.
What needs improvement?
This product doesn't come with a reporting feature which means it has to be installed separately. The outcome is that you don't have good analytical tools or business intelligence reports that you can share with top management. Previously, we were unable to do regular restore of sites, especially with mailbox backup which made things cumbersome. That seems to have been sorted in recent versions. Finally, if you need to change the server, the solution requires retention of the initial domain name. I think this can possibly create security concerns. The solution is also quite costly.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
The solution is stable. You can install one version and forget about it.
What do I think about the scalability of the solution?
The solution is scalable. We have one person maintaining it and our users are the IT team, the manager for infrastructure and support and about six people involved in technolgical support.
How are customer service and technical support?
The last time we used technical support was when we made a version change. They were fine.
How was the initial setup?
Deployment was completed in less than a week. We used a third party and they were quite good. They took us through the installation, the configuration, and they trained me as well.
What's my experience with pricing, setup cost, and licensing?
I don't have the actual figures at the moment, but this is a costly product. Additional expenses would come in when other devices are integrated to the backup solution in that tape library.
What other advice do I have?
I would recommend this product because of the ease of use, the simple installation and that the solution is on cloud rather than on-prem. It's important to research options and to do fact finding before getting into it. You need to know that this is the solution you're looking for.
Finally, no matter how well your environment is maintained, or well kept, or how well your disaster recovery plans are in place, at some point you will need a backup solution.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution architect at a tech services company with 51-200 employees
Helps to replicate data with SLP
Pros and Cons
- "The most valuable feature of cloud integration is the ability to send data outside of your location. This can be achieved by integrating cloud tier options or other object storage solutions."
- "The solution is not easy to use. You need to train yourself step by step because it is complex, but it is a good solution. Its pricing could be cheaper."
What is our primary use case?
I've used Veritas NetBackup for Dell Cyber Recovery Solutions. It works fine with the Cyber Recovery solution and data domain, but integrating Veritas NetBackup can be complex. I rate the overall solution an eight out of ten. If you want to use Veritas NetBackup, base your solution on your needs and capabilities. Use application appliances like data domain or similar setups.
I've used Veritas NetBackup for cyber recovery Solutions. It works fine with the Dell Cyber Recovery Solution and data domain, but integrating Veritas NetBackup can be complex. I rate the overall solution an eight out of ten. If you want to use Veritas NetBackup, base your solution on your needs and capabilities. Use application appliances like data domain or similar setups.
What is most valuable?
The most valuable feature of cloud integration is the ability to send data outside of your location. This can be achieved by integrating cloud tier options or other object storage solutions.
What needs improvement?
The solution is not easy to use. You need to train yourself step by step because it is complex, but it is a good solution. Its pricing could be cheaper.
What do I think about the stability of the solution?
I rate the tool's stability an eight out of ten.
What do I think about the scalability of the solution?
Veritas NetBackup is not scalable due to various limitations and restrictions, especially concerning scaling the index infrastructure, such as database limitations.
How are customer service and support?
Global support is not enough to solve any problem. Local teams are ready to solve the problem.
How was the initial setup?
Setting up Veritas NetBackup is not straightforward. Many components must be implemented, such as master servers, media servers, OSTs etc. If you want to use Veritas NetBackup according to best practices, it's advisable to seek professional services.
In the deployment process, you typically must prepare the servers and environment according to the components. You would need three resources to handle the tool.
In the deployment process, you typically must prepare the servers and environment according to the components. You would need three resources to handle the tool.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive compared to other alternatives.
What other advice do I have?
I've used Veritas NetBackup for cyber recovery Solutions. It works fine with the CyberArk solution and data domain, but integrating Veritas NetBackup can be complex. I rate the overall solution an eight out of ten. If you want to use Veritas NetBackup, base your solution on your needs and capabilities. Use application appliances like data domain or similar setups.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Software Engineer at a manufacturing company with 10,001+ employees
Beneficial Media Server Deduplication, useful deployment policies, and reliable
Pros and Cons
- "I have found the Media Server Deduplication tool, deployment policies, and agentless features to be the most valuable features."
- "The security and performance could improve with Veritas NetBackup. The security could be improved by protecting the data from attackers."
What is our primary use case?
We are using Veritas NetBackup for protecting our company data.
What is most valuable?
I have found the Media Server Deduplication tool, deployment policies, and agentless features to be the most valuable features.
What needs improvement?
The security and performance could improve with Veritas NetBackup. The security could be improved by protecting the data from attackers.
For how long have I used the solution?
I have been using Veritas NetBackup for approximately 10 years.
What do I think about the stability of the solution?
The solution is stable, it is a highly trusted solution.
What do I think about the scalability of the solution?
I have used the solution is medium and large enterprise companies. It is scalable.
How are customer service and support?
I have been satisfied with the support.
Which solution did I use previously and why did I switch?
I have previously used other solutions.
How was the initial setup?
The implementation is simple.
What about the implementation team?
I did the implementation myself.
What's my experience with pricing, setup cost, and licensing?
Veritas NetBackup's pricing is a bit steep when compared to other tools. It is very costly, but service-wise and overall, the Veritas NetBackup is a good product.
What other advice do I have?
I rate Veritas NetBackup an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Updated: February 2025
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