Workday Reviews

If you're searching for a comprehensive HR solution that centralizes all of your personnel information, then Workday is definitely worth considering. It offers a wide range of features and integrations that can be incorporated into the system.

In terms of customization, while it may not be fully customizable, you can configure the features based on the foundation that Workday offers. This allows you to take the basic features and tailor them to the specific needs of your company or business. It provides a lot of configuration flexibility.

It's tough to pinpoint specific areas that need improvement because Workday is constantly evolving and listening to customer feedback. They have a system in place called brainstorming, where customers can raise concerns and suggestions for improvement. Through this process, Workday is able to gather feedback from multiple customers and develop solutions to address issues. If there are any areas that we find challenging or would like to see enhanced, we raise a brainstorm and work with other customers to bring it to Workday's attention.

Workday has recently made some enhancements that have helped in various areas. One thing that comes to mind is the ability to customize branding and imagery. Currently, you can brand the platform with your company logo, but when it comes to specific features or solutions, they still retain control over the images used. It would be great if we had the ability to alter those images, as different countries may have different preferences for imagery. We should have more control over the imagery used within the platform.

One potential feature that could be added is the ability to streamline business processes through quick tips and guided tours. This would allow for a smoother and more guided experience for colleagues as they navigate through different processes and steps. It would be similar to a guidance system or a step-by-step tutorial that could be added after the business process to guide users through it.

I have been using Workday for approximately nine years.

Workday is reliable. Based on the recent Service Level Agreements (SLAs) that have been released, the uptime for the platform is currently at an impressive 97 percent.

Workday is one of the best platforms available. It is scalable. 

If you look at Workday against its competitors, and the opportunities on an HCM platform or system that is offered by the competitors, it is worth it to choose Workday.

We have approximately 47,000 full-time and contingent workers using the solution.

I rate the scalability of Workday a nine out of ten.

I have not used another solution that was similar to Workday.

The initial setup of Workday is not difficult. Workday provides a blank canvas for you to work with, but they also give you guidance and tools to help you get started. As you progress and bring a team with skills on board, you can then build upon the initial setup. Overall, the setup process is complex.

The size of my team we have for maintenance is approximately 20 members, not including our reporting team. However, even the reporting team is in-house and part of our organization. In total, we have approximately 25 individuals.

I rate Workday a nine out of ten.

We use the tool for talent management.

The software is easy to learn and use. When compared to SAP HR and SAP HCM, the tool is easy to access and understand. We have a hierarchy and structural connectivity in Workday. There is a certification for the solution and when we do it, we become the certified partners of the company.

The solution has some features missing when you put them in the test studio or Confluence Studio. I would like the tool’s coding to be easier to understand and automated. Most of the coding these days is automated. Any query given can pull the answer directly which can make the solution easier to understand.

I have been working with the solution for four years.

I would rate the solution’s stability a seven out of ten.

I would rate Workday’s scalability an eight out of ten. My company has a thousand users for the solution.

I am satisfied with the tool’s customer service and support.

Positive

We used SAP HCM before Workday. We switched to Workday because of the features.

I would rate the setup of the solution an eight out of ten. The tool is deployed on the cloud. The solution’s implementation took only hours to complete.

I would rate the solution’s pricing a six out of ten.

I would rate the overall solution an eight out of ten. I will recommend this solution to other users.

We use Workday for all our employee-related information. It is a central hub where we can access pay slips, tax-related information, tax automation, and tax rules. Additionally, it manages employee hiring processes and other HR functions. It's a one-stop solution where employees can find everything about their profile, work experience, and associated technologies.

Workday has several helpful features. It has categorized payroll processes into sections, such as CTC separation and pay slips. It also provides detailed information on promotions and salary hikes, showing changes from the previous year to the current year. This includes a clear view of the new CTC and the monthly paycheck breakdown.

One notable feature in Workday that enhances financial reporting is the blueprint report. This report compiles all relevant historical data and generates a dashboard. Based on the available information, it offers insights into productivity.

Additional visibility features would be beneficial if the tool placed more options prominently on the main page instead of drilling down into specific categories. The first phase displays your profile, team information, current updates, pending tasks, etc. However, it would be good to move these navigation options to the top of the page instead of at the bottom.

For those starting with Workday, understand that while the AI features are useful, they can sometimes be limiting. If you encounter issues, you might need to raise a support ticket and wait for a response, which could take up to 24 hours.

Alerts could be beneficial, especially for upcoming tasks or deadlines. If these alerts are communicated via email, they should remain visible to remind users of impending due dates. 

The tool's stability is good. 

The solution's scalability is good. My company has 15,000 users. 

The tool's deployment is straightforward overall. We usually don't need additional help to navigate it. However, there are instances where we struggle to find specific paths. For example, someone who wants to exit the organization might have difficulty locating the exact process or path.

I rate the overall product a nine out of ten. It is an overall good tool. 

We primarily use the solution for benefits administration and talent management. We can also manage HR and administration. We use the solution worldwide. 

It's for absence management. For platform and feedback management, both for myself and for my coaches. We use it for performance, in general, across the company. It's for onboarding. 

For example, I've been provided with monthly pay slips through Workday, I can have available all the pay slips and other information, personal information, such as certificates for tax and personal purposes. Everything is in Workday as far as personnel is concerned.

I like the usability and responsiveness of the application.

The interface is fine.

It's easy to set up.

It is stable.

It could be expensive, however, that is not something that is my concern as it is my company's concern, in terms of pricing. 

The user interface could be modernized somehow. 

Errors are not very clear in some cases. I've been experiencing some issues within the application that the error messages or what I needed to do were not very easily clear to me. I needed to contact an expert in order to facilitate the problem resolution.

Technical support could be better. 

I've been using the solution for two years. 

It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze. 

We have about 1,000 users. 

It's a solution that can scale. 

While technical support could be better, it's improved. When I needed their support, it took me some days to resolve my issues. Probably it is not due to Workday's support. That said, in general, it is something that I expect to be improved.

It's very easy to set up. It's not overly complex or difficult. 

I'm not technical and did not handle the deployment and therefore cannot speak to how long it took or the exact process. It was a global rollout. It may have taken six months to a year. 

I'm not sure what the maintenance process looks like. It is a centrally managed application. I don't know which team actually covers it. Here in Greece, we have some application subunits that can support end-users, however, not the actual technical team. It is somewhere in the world. I don't know if it is in America, or if it is in India. I really don't know.

The solution would be expensive for smaller organizations. 

We're a user.

I'd rate the solution eight out of ten.

As I do with my clients when HR topics come to the table, I really, really suggest everyone consider deploying some Workday features. I know it is expensive for some companies. Of course, if the company's a middle-sized company, it may not make sense. However, it is an application that, according to Gartner or other popular reviews, it is the best solution for HR, management, and talent acquisition management.

We use the platform for tasks, including applying for leaves, communication, and adhering to our organization's policies through efficient goal setting and reviews.

The platform doesn't help me in decision-making as I have used it only for basic applications, including applying for leaves and managing calendars.

They could provide a web chatbot feature in the dashboard for Workday.

We have been using Workday for eight or nine years.

I rate the product's stability a seven or eight.

We have over 2000 employees in our organization using Workday.

The product can be deployed on the cloud.

I recommend Workday to others and rate it a seven out of ten.

We use Workday for recording payroll in the USA.

The most valuable feature of Workday is the ease of use which is overall user-friendly.

Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have.

I have been using Workday for approximately two years.

There were not many issues with the stability of the solution.

I rate the stability of Workday a nine out of ten.

The solution is scalable.

Our entire workforce of approximately 100,000 people is using the solution.

I rate the scalability of Workday a ten out of ten.

The support is excellent.

I rate the support from Workday a ten out of ten.

Positive

The initial setup of Workday is simple.

I rate the initial setup of Workday an eight out of ten.

There is no maintenance required for Workday.

I would advise others to use the solution. It is a holistic tool that does not only focus on candidate experience but on team member experience, it is an end-to-end solution.

I rate Workday a ten out of ten.

We install this solution for our customers to use, for capital management purposes.

We like the fact that this solution is very user-friendly, with a straightforward user interface.

We would like to see improvement in the mobile app variant of this solution. The  time sheet entry and approval, and the geo-tagging features all need to have their functionality updated, in order to be comparable with other products on the market.

We have been working with this solution for three years.

We have found this to be a stable solution during our time working with it.

We are informed bu our customers that it is an easily scalable solution.

The initial setup of this solution is very easy, and the deployment will take a maximum of one week to complete.

We would recommend this solution to organizations looking for a unifying product, as there is very little need for customization or development and it is easy to use from implementation.

We would rate this solution a nine out of ten.

Workday is an HR management or a talent management tool. It is basically the full suite of HR core processes. It has got modules within it for benefits for HR administration and talent acquisition. 

We have been able to reduce the administrative burden of HR so that HR can focus more on strategic activities rather than administrative work. It also provides better visibility in reporting on benefits.

It helps the users to enroll for the benefits automatically and update their life events without the involvement of HR individuals or back-office staff. It enables a person to take action on their own. It reduces the administrative burden on HR and puts the ownership on the person that is going through the life event, whether it is having a child, taking a leave of absence, or something else. 

There are easy ways to integrate Workday with your common benefits. At least in the USA, it can be integrated with common benefits providers such as Fidelity, Blue Cross Blue Shield, Aetna, etc. It has got a connector that is able to connect with the vendor or the third party to which you are trying to send the eligibility file. It basically allows us to automate or set up the tool, and the integration with the provider is a lot quicker than competing tools. 

When it comes to reporting on just eligibility and SLSA, it is a lot more user-intuitive. Depending on the purpose of what you are doing, you can grant security rights or roles, for example, you can control whether someone is a benefits administrator doing an independent audit. Workday makes it very easy to do that. It significantly simplifies the reporting process. 

It is very unique as compared to other tools in terms of the employee master data and how it is organized. That's why sometimes the information needs to sit in two different systems because, in Workday, it is organized differently. This issue is not related to benefits. It is more or so related to how you categorize employees. I don't think this is a problem that could be solved. Workday is aware of this. It is one of those kinds of situations that you just got to live with.

I have been using Workday since 2013.

It is very stable, but obviously, it is all about how you set it up and configure it. At the end of the day, the technology works. It is all about setting it up the right way.

We use it across the organization for all 10,000 employees. As we hire more or acquire more companies, it is definitely going to be used more.

We have around 10,000 users, and about 4,000 of them are back-office employees. That would be HR, finance, supply chain, and IT. The other half of the organization is using it sparingly, but this is the revenue-generating workforce that is sitting in the field. These could be plant workers, plant supervisors, and craft labor. Basically, we just log in to look at their paycheck and other things, but we use the app to look at their leave balances.

They do a great job of selling the tool, but for support, you are kind of on your own. You either decide to go with a vendor to support you, or you build capabilities in-house. It is a common model. I know it sounds like they are leaving you out to dry, but in today's day and age, this is a common model with most providers.

If we need additional stuff that we are not getting, they are great at providing that. In terms of supporting the application, I can't even rank them because, frankly, they don't do it. It is something for which we have to pay an external vendor to provide the service.

We went from Legacy ERP to Workday. We switched because of its simplicity, ease of use, and a lot simpler and easier user interface.

The initial setup was complex but manageable. I have worked on a couple of deployments. The last one within the last year was supposed to take eight months, but it took a year and a half. That was mainly because of the integrations taking a lot longer than I anticipated and problems with the vendor who was implementing it. The vendor did a series of missteps that didn't help.

We had an implementation partner who didn't do a very good job. We have 10 to 20 people to maintain it, but it depends on the complexity of your configuration and builds. 

You have the license fee per module, and then you have a kind of annual training fee, which is a kind of add-on. I wouldn't say it is exhaustive; it is minor. Licensing is pretty transparent for most of the part.

We considered all the top leading HCM solutions, such as SuccessFactors, Oracle HCM, and UltiPro. It was a $5 million to $10 million investment for us.

I would advise making sure that your HR data is clean. Take your time. Everybody is eager to implement a new shiny toy, but a lot of cleanups are required to get your house in order. You have got to clean up your HR data and make sure that there are no duplicate employees, people are assigned to the right job descriptions, and there are no such people who are terminated but still sit in your organization. When you actually migrate the data, all such issues will create a lot of problems. 

It is a leading talent management tool, and it has got the largest market share. I would rate Workday a ten out of ten.