I use this solution to gather customer requirements and then generate reports, configuring BPs and other HCM related transection like Hiring, termination, job change, Name change etc.
Good reporting with an interface that is easy to use
Pros and Cons
- "The user interface is good and very easy to use."
- "The security console should be made less complex."
What is our primary use case?
What is most valuable?
The most valuable feature is the reporting. HCM prepares reports that describe the performance and other details.
The user interface is good and very easy to use.
What needs improvement?
The security console should be made less complex. This way, if anybody wants access to a particular business object then they can simply send a request to access the corresponding parts. Once the administrator sees the request, they can set permissions to specify whether the user has access or not.
I would like a report that searches for and produces a list of all the business objects that are based on a function area.
For how long have I used the solution?
I have been using Workday for 5 years.
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Workday
November 2024
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What do I think about the stability of the solution?
I have not had any issues with stability.
We have had some errors in reporting but they were easily solved.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
I have not been in contact with technical support.
Which solution did I use previously and why did I switch?
I have experience with database-based ERP systems and this solution is easier to use.
How was the initial setup?
The initial setup is straightforward.
The length of time required to deploy Workday depends on the complexity of the requirements. The average is probably one week.
What other advice do I have?
My advice to anybody who is implementing this solution is to first prepare the company so that Workday will best support the organization. You need to integrate it properly into the business. After that is the security configuration, which is the complex part.
Moving to a cloud solution after using an on-premises solution has given me some difficulty because there is a gap. However, the user interface is easier to use.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Consultant at a tech vendor with 10,001+ employees
Robust platform with good reporting and analytic capabilities, but it needs to be more user-friendly
Pros and Cons
- "The platform itself is very robust and I generally like the reporting and analytics capability."
- "The UI, UX (user experience) is very bad. It is not very interactive."
What is our primary use case?
We use Workday for our employee onboarding and their entire lifecycle. We try to use certain aspects of Workday, such as currency management. For example, if they put in their expenses and they need to have them reimbursed, we use Workday.
Before the onboarding process, they have the hiring process, then they enter the recruitment phase. Once the recruitment is complete in Workday, they have to create a profile for these employees in the system.
The main data will always be in Workday. You are using it as a CRM.
What is most valuable?
The platform itself is very robust and I generally like the reporting and analytics capability.
What needs improvement?
The UI, UX (user experience) is very bad. It is not very interactive. As a user, when they look at Workday, they find it difficult to navigate. If they have any queries, I am not able to launch a case. I have to find a solution to my issues.
For an IT user, it might look like a large platform but from an end-user perspective or someone new to IT, they will find it to be very difficult.
In the next release, I would like to see better case management, knowledge management, improve the UI/UX, and provide more integration options.
Also, I would like to see it become more user-friendly.
For how long have I used the solution?
I have been using Workday for six months to one year.
What do I think about the stability of the solution?
It's pretty stable. The coding platform is very solid, which means it's pretty stable.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and technical support?
The availability of technical support could be better. The wait time could be reduced. The resolution time could be faster.
I would rate the technical support a seven out of ten.
Which solution did I use previously and why did I switch?
We are currently using ServiceNow and we integrate it with Workday.
How was the initial setup?
The initial setup is pretty simple.
You may need some help, but it's not very complex.
Depending on the complexities, it can take two to three months to deploy.
What other advice do I have?
I am working with a product called ServiceNow, but we use Workday for some interfaces. We help with the integration and data from Workday. We are using Workday for our client's companies.
Our company is part of Bitpro and we use our internal systems.
The technical support needs to improve in reducing their wait time.
If they have time, then I would suggest the look at ServiceNow. They have the platform to cater to other departments, from customer service to security or IT service management.
If you don't have a large number of business requirements where you want to be complete within six months, the Workday would be a good option.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Workday
November 2024
Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
Works with 51-200 employees
Tremendously improved user satisfaction, however it needs better integration with career management softwares
What is most valuable?
We use Workday for HR services and found the software to be very user-friendly compared to the previous software.
How has it helped my organization?
It has tremendously improved user satisfaction and the adaptability of the application.
What needs improvement?
It does not integrate with some of the career management softwares, like LinkedIn.
For how long have I used the solution?
For three years.
What was my experience with deployment of the solution?
None.
What do I think about the stability of the solution?
None.
What do I think about the scalability of the solution?
None.
How is customer service and technical support?
Customer Service:
I would rate them as very good.
Technical Support:I would rate them as very good.
How was the initial setup?
Initial setup was simple.
What about the implementation team?
Installation was done in-house.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Co-CIO & Enterprise Architect at a printing company with 1,001-5,000 employees
Has good performance and usability but it is missing certain functionalities
Pros and Cons
- "Performance and good usability are the two most valuable features of this solution."
- "It has missing functionalities. Specific countries, like Germany, didn't have the option to do payroll. Now we need to look for another product for HR."
What is most valuable?
Performance and good usability are the two most valuable features of this solution.
What needs improvement?
It has missing functionalities. Specific countries, like Germany, didn't have the option to do payroll. Now we need to look for another product for HR. Then it becomes complicated because then it takes time to integrate. The workforce management also needs improvement.
In the next release, I would like a complete full-stack for HR, especially payroll abilities in all countries. At a high-level, this solution has everything else that is needed.
For how long have I used the solution?
I used Workday for around two to three years before I left my company.
What do I think about the stability of the solution?
It's very stable. We haven't had big problems with it.
What do I think about the scalability of the solution?
It's absolutely scalable. It's a cloud solution, it's built for scalability. This product is built for the cloud which is why it's extremely scalable.
How are customer service and technical support?
Customers said that they have a good knowledge-base community.
How was the initial setup?
The initial setup was easy. It's on the cloud, so you just set how many users you need and they activate it and that's it.
The setup normally takes around a week. The time it takes depends on the technicalities and functionalities.
What other advice do I have?
I would rate Workday a seven out of ten. No software would get a ten because there is no existing software on the market that is perfect.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of People Experience Operations at PEXA
Improves efficiency and provides a nice user experience
Pros and Cons
- "We have fewer systems, less manual data entry, and less processing."
- "There is a lot of complexity in the configuration of this solution."
What is our primary use case?
This is our one system for data and analytics, which is mobile-enabled and has a nice UX.
How has it helped my organization?
The solution has allowed leaders to self-serve. We have fewer systems, less manual data entry, and less processing.
What is most valuable?
The most valuable feature is the HCM, where all of the information and processes are in one place.
What needs improvement?
There is a lot of complexity in the configuration of this solution.
For how long have I used the solution?
Three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Human Resources Specialist at a tech services company with 11-50 employees
Workforce management solution that improves productivity and accessibility of data for users
Pros and Cons
- "First time users, understanding accessibility and consolidated data is fairly easy. The solution improves productivity for users and reduces the need to switch between different tools."
- "This solution could be improved by providing user-level access to customization capabilities. Users currently rely on more technical teams to customize reports, for example."
What is our primary use case?
We use this solution for talent management including employee access, employee approval and various aspects of the internal HR talent tool.
What is most valuable?
The integration and access levels that provide consolidated information has been most valuable.
What needs improvement?
This solution could be improved by providing user-level access to customization capabilities. Users currently rely on more technical teams to customize reports, for example.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
We do have make use of the Workday customer service team. We have an internal technical team and we have to raise a ticket for them to solve any issues.
How was the initial setup?
The initial setup is not straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing for this solution is fairly high. It is not affordable for small and mid-sized companies.
What other advice do I have?
First time users, understanding accessibility and consolidated data is fairly easy. The solution improves productivity for users and reduces the need to switch between different tools. The confidentiality of the data can be maintained and secured sing Workday.
I would rate Workday a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Company Recruiter at a tech services company with 1-10 employees
A stable and scalable solution, but it could be more user-friendly, have an easier installation and faster technical support response time
Pros and Cons
- "The solution is stable."
- "The solution should be more user-friendly."
What is our primary use case?
I am not at liberty to share our use cases.
What needs improvement?
The implementation time should be addressed, as it is too slow. Also, the solution should be more user-friendly.
The installation is time-consuming and not so straightforward.
So too, technical support is not sufficiently fast.
For how long have I used the solution?
I have been using Workday for a couple of years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have had experience with technical support and it could be faster.
Which solution did I use previously and why did I switch?
Prior to using the solution, we made use of Oracle. This was around four or five years ago.
How was the initial setup?
The installation is not so straightforward and could be faster.
Its duration depends on the model one is using and can range from three to six months.
What about the implementation team?
We made use of a consultant.
What other advice do I have?
The solution is cloud-based.
Our organization has 1,000 people making use of the solution.
I would recommend the solution to others, owing to its stability.
I rate Workday as a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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