Workday Reviews

We are using several modules of Workday for the employees in our organization.

We were using an on-premises application in the past. The upgrade time for that application used to be a project in itself, lasting one year. With Workday being a cloud application and SaaS model, the upgrade process is no more a nightmare. It gets updated overnight.

The support team for this on-premises application used to be a larger team. Now it is a smaller team. We have reduced the staff that supports this application, and there is no cost for the upgrade. There is an update every six months, and it is free. 

The reporting feature is quite easy for a layman to use, and the look and feel of the application is good. Its security is robust. You will never find a use case that cannot be covered.

They don't offer any backend database access. This is one limitation that I found in this product. Workday hasn't opened up about what kind of database they are into, which can make it easy for the technical team to emulate issues. It would be good if they can offer backend access to the technical team. 

It would be helpful if they can also provide a Troubleshooting Guide that we can use to troubleshoot issues. When we have an issue, there are very limited resources to refer to.

I have been using this solution for one year.

It is a very steady product. Its reliability is 100%. Of late, we haven't experienced any bug that we had to report to Workday.

They have recently come up with a feature using which the clients can customize, but we are yet to explore it. Our HR partner, Skills partner, and Talent partner are the users of this solution. We also have technical teams to manage its integration. 

We haven't adapted this solution a hundred percent because it can never be a hundred percent. You always have the scope to grow. They keep on coming up with new features, and it takes time to adapt to those features. By the time you do that, they come up with more features.

I never used their support.

We were using Oracle PeopleSoft. We switched primarily because of the cost and our requirement to upgrade to the cloud. Basically, we were looking to migrate from the on-premises model. A cloud application is much faster than an on-premises application. 

The initial setup is quite easy. Anyone who has the domain knowledge can do it. It was around a seven-month journey. We implemented it module-wise in various phases. We did two modules per month. We first did the Team module. After that, we went into the Absence module and then into the Performance module.

We had a dedicated convergent team with two people, a functional team with four experts, and an integration team with four people for integrating it with other third-party stuff. It was an eight to ten members team, and it took six months for the full-fledged implementation.

It is pretty early to comment on that. We will analyze this as we proceed with the application, but as of now, we are seeing more employee engagement. Employees are kind of spending more time using the application as compared to our previous on-premises HR solution. We can do surveys in the application, make announcements using dashboards, and do other such things to engage employees with the application.

Its price is pretty high. It is more expensive than what is offered by other competitors in the market.

It was a long list of vendors, and we had taken demos from all. It was like a four-month journey for us before we arrived at a conclusion. As compared to other solutions, Workday is on the costlier side. It is costlier than what is being offered for similar products from Oracle and other vendors, but from the stability perspective, it has got good credibility. What we saw from the demo matched what we were looking for.

I would advise others to be cautious while selecting a product. Selecting the product is a crucial phase, and you have to know whether the product meets your requirements because you have really limited customization options in a cloud product. 

There is a great amount of support from Workday for implementation. There are also implementation partners in the market.

I would rate Workday an eight out of ten.

In different companies, I have used all of the core features. I have also used it for HR and worked with the recruiting functionality.

The most valuable feature is the ease of reporting.

The implementation could have gone a little smoother. Typically, they give you credits for hours to use, and you go through them quickly. Then, they charge you per hour on calls after that, so I had to negotiate it because I implemented it myself and did not use an outside party.

With respect to technical support, there is some room for improvement.

In the future, I would like to see better artificial intelligence in recruiting capabilities.

I had used Workday for approximately seven years, but I have now left that position.

This is a reliable solution.

I did have an opportunity to scale it. At the first company, there were approximately 2,500 users. In the second one, the number of people using it was closer to 4,000.

The technical support is very good when you get through to the right person.

I have used Workday in two previous roles. At one company, I installed it, and at a second one, I helped to implement it.

The deployment is a little bit complex and I had to purchase additional support hours to complete it. It did not take a long time, although it was also not quick. If you consider what is probably common for most people implementing any type of system that size, I was probably about six weeks late on the deliverable.

I deployed it myself.

Licensing fees are paid on a yearly basis. The pricing is good from an HR perspective, although management gets upset after spending $500,000 a year, every year. As the cost continues, you get a little pushback from finance. It is not a cheap solution.

There is an additional hourly charge for support once you are finished with the credits that are included.

This is definitely a product that I recommend. I still think it's one of the better solutions that you're not paying for customization with. There are better products out there, but you have to customize them. Then, you're paying for increased costs with deliverables. You create a lot of spaghetti strings on customization, then you have to hire consultants to do the work.

I would rate this solution a nine out of ten.

We are a very large international enterprise company and use the solution for reporting. I'm the Global Payroll Project Manager at our company and we're a customer of Workday.

I haven't had a chance to go into things too deeply yet, but I like that it's intuitive to use, a very usable tool and it's easy to find the data you're looking for. I've worked with SAP before, and that's much more complicated. I also use the My Learning tool regularly. It's very good. 

For now, it's difficult for me to come up with anything that needs improvement. It's possible that the way things are integrated could be improved but if you've used SAP then Workday is actually pretty good. It depends where you've come from. I think they do a good job.

I've been working with the solution for a few months, but the company has been using it for several years. 

It's really stable. We use it globally and have 100,000 employees. And I know that there are no big issues with the stability of the tool.

I worked with Oracle previously and I prefer the Workday interface. I also prefer the Workday reporting.

I would rate this product an eight out of 10. 

I would say the most value comes from the annual review features. It is well laid out and easy to complete. It makes the process of annual reviews simple and concise.

It is more efficient than any methods/processes I have used in other companies. The simplicity of the system is very valuable.

The ability to drive more analytics on a customizable level would be helpful.

One year.

No problems with deployment.

No problems with stability.

Scalability has not been an issue.

10/10

10/10

No previous solutions.

Straightforward.

I mainly use Workday for job requisitions, CRM, and HCM.

Workday's best features are planning and finance.

Workday would be improved with more API connectors. Its UI is also somewhat cumbersome.

I've been using Workday for a year.

Workday's scalability is good.

Workday is moderately priced - I'd rate its pricing three out of five.

I would rate Workday as six out of ten.

• Easy to use
• Interactive
• Cloud
• SaaS VF

• Reliability
• Performance
• Maintenance of the HR system

They can work on getting the clients to work on their support model. Most of the client's current support model for their legacy system will be quite different to what it will be when it's Workday.

More than three and a half years.

Nope.

Nope.

Amazing with the support team. Their response time is really good.

No.

Complex, as it's moving to a different system, getting the stakeholders together, and making them make decisions.

It's good and fair with the modules it offers.

Other cloud apps like Salesforce, Fusion, etc., but nothing stood a chance against this product.

Great product, think about the BAU/support. It changes the way old ERPs work and creates a whole set of changes to how the BAU works.

Workday is used for a combination of things, such as looking at new opportunities, for example, the company publishes openings that are available to users. It is a place where employee profile content is housed so that other people in the company can be discovered and understand the organizational structure.

The most valuable feature of Workday is the ease of navigation to browse the application. The solution can hold information about the company and people with accounts can be discovered by others in the whole company.

The navigation of Workday is good but could be better.

I have used Workday within the last 12 months.

I'm doing high-level research - I analyze the HCM market for some academic research. So, it's not really a business initiative.

Stability in one single version is the most valuable feature of this solution. It's actually a cloud-native solution and based on the community for development. It is a very good open architecture and able to interconnect with other systems. And it is very stable and very fast in terms of response.

Reporting system should be improved. It is quite static based on historical data. It misses features relative with predictive analytics. For the data-driven organization, it is not on par. The second area that needs improvement is localization with the different jurisdictions.

It is very stable and fast in terms of response.

It is highly scalable.

I was completely satisfied with the technical support, the interface, and the performance.

It was local and basically all spread, so each country used their own local HR system. So we didn't replace HCM by HCM.

I am just a consultant and we don't have any formal association with any software vendor for ethical principles.

I was completely satisfied with the technical support. There are no bugs or performance issues.

I have used SAP HCM and Oracle Taleo.

I would rate it an eight out of ten.