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AjayKumar14 - PeerSpot reviewer
Operations director at FeatherThread LLP
Real User
Sep 5, 2023
An easy-to-maintain solution that needs to work on inetgrations
Pros and Cons
  • "Workday is easy to use. Timesheet and resource management are also easy."
  • "The solution has to work a lot on financial integrations, material management and CRM modules."

What is most valuable?

Workday is easy to use. Timesheet and resource management are also easy.

What needs improvement?

The solution has to work a lot on financial integrations, material management and CRM modules. 

For how long have I used the solution?

I have been working with the solution for three to four years. 

What do I think about the scalability of the solution?

Workday is scalable, and we have 40,000 users for it. 

Buyer's Guide
Workday
May 2026
Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
899,258 professionals have used our research since 2012.

How are customer service and support?

The tool's customer support is good. 

What was our ROI?

Workday has saved us time by at least 40 per cent. 

What other advice do I have?

The tool is easy to maintain and requires around two to three people. Workday is flexible, but SAP and Oracle are better regarding integration with other products and stability. I rate it a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sowmya Vijay - PeerSpot reviewer
Director Talent Acquisition at Giant Eagle
Real User
Apr 17, 2023
User-friendly, simple setup, and scales well
Pros and Cons
  • "The most valuable feature of Workday is the ease of use which is overall user-friendly."
  • "Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have."

What is our primary use case?

We use Workday for recording payroll in the USA.

What is most valuable?

The most valuable feature of Workday is the ease of use which is overall user-friendly.

What needs improvement?

Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have.

For how long have I used the solution?

I have been using Workday for approximately two years.

What do I think about the stability of the solution?

There were not many issues with the stability of the solution.

I rate the stability of Workday a nine out of ten.

What do I think about the scalability of the solution?

The solution is scalable.

Our entire workforce of approximately 100,000 people is using the solution.

I rate the scalability of Workday a ten out of ten.

How are customer service and support?

The support is excellent.

I rate the support from Workday a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Workday is simple.

I rate the initial setup of Workday an eight out of ten.

What other advice do I have?

There is no maintenance required for Workday.

I would advise others to use the solution. It is a holistic tool that does not only focus on candidate experience but on team member experience, it is an end-to-end solution.

I rate Workday a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Workday
May 2026
Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
899,258 professionals have used our research since 2012.
Shannon Bury - PeerSpot reviewer
Head of Human Resources at a financial services firm with 11-50 employees
Real User
Mar 31, 2023
Helped us centralize our organization;
Pros and Cons
  • "I would say that we have definitely seen a return on investment."
  • "My opinion is that this solution can improve the overall integrations and add more automation. I think anything that could be on a self-serve basis would work quite well."

What is our primary use case?

Our primary use case for Workday – as we had it integrated into the organization as an HRIS – is as something for the organization to run off of.

How has it helped my organization?

Before Workday, we did everything manually and were working from within a few systems. This solution has helped us centralize the whole organization. Also, considering the pandemic, we needed everyone to work together and be efficient as everyone was working remotely.

What is most valuable?

I think that the key component here is to have everything centralized and that is most valuable for me. The reason this feature is valuable is that when you're working with people in different geographic regions or with those who may or may not be in the office, this solution helps in getting everything organized.

What needs improvement?

My opinion is that this solution can improve the overall integrations and add more automation. I think anything that could be on a self-serve basis would work quite well.

For how long have I used the solution?

I have been using Workday for about one year.

What do I think about the stability of the solution?

I would rate the stability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

What do I think about the scalability of the solution?

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

How are customer service and support?

I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best.

How would you rate customer service and support?

Neutral

What was our ROI?

I would say that we have definitely seen a return on investment.

What other advice do I have?

This solution is deployed on the cloud for our company.

When it comes to other people looking into this solution, I would advise looking at your work order and the types of things you need. There are tons of different applications out there and it's all about finding the one that's best for you and that fits the most to your organization's needs.

I would rate Workday as a solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
DimitriosTsaknakis - PeerSpot reviewer
Senior Manager, Tech Advisory at PricewaterhouseCoopers
Real User
Jun 19, 2022
Great for HR management, with good usability and responsiveness
Pros and Cons
  • "It's easy to set up."
  • "Everything is in Workday as far as personnel is concerned."
  • "The user interface could be modernized somehow."
  • "Errors are not very clear in some cases. I've been experiencing some issues within the application that the error messages or what I needed to do were not very easily clear to me."

What is our primary use case?

We primarily use the solution for benefits administration and talent management. We can also manage HR and administration. We use the solution worldwide. 

It's for absence management. For platform and feedback management, both for myself and for my coaches. We use it for performance, in general, across the company. It's for onboarding. 

For example, I've been provided with monthly pay slips through Workday, I can have available all the pay slips and other information, personal information, such as certificates for tax and personal purposes. Everything is in Workday as far as personnel is concerned.

What is most valuable?

I like the usability and responsiveness of the application.

The interface is fine.

It's easy to set up.

It is stable.

What needs improvement?

It could be expensive, however, that is not something that is my concern as it is my company's concern, in terms of pricing. 

The user interface could be modernized somehow. 

Errors are not very clear in some cases. I've been experiencing some issues within the application that the error messages or what I needed to do were not very easily clear to me. I needed to contact an expert in order to facilitate the problem resolution.

Technical support could be better. 

For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

We have about 1,000 users. 

It's a solution that can scale. 

How are customer service and support?

While technical support could be better, it's improved. When I needed their support, it took me some days to resolve my issues. Probably it is not due to Workday's support. That said, in general, it is something that I expect to be improved.

How was the initial setup?

It's very easy to set up. It's not overly complex or difficult. 

I'm not technical and did not handle the deployment and therefore cannot speak to how long it took or the exact process. It was a global rollout. It may have taken six months to a year. 

I'm not sure what the maintenance process looks like. It is a centrally managed application. I don't know which team actually covers it. Here in Greece, we have some application subunits that can support end-users, however, not the actual technical team. It is somewhere in the world. I don't know if it is in America, or if it is in India. I really don't know.

What's my experience with pricing, setup cost, and licensing?

The solution would be expensive for smaller organizations. 

What other advice do I have?

We're a user.

I'd rate the solution eight out of ten.

As I do with my clients when HR topics come to the table, I really, really suggest everyone consider deploying some Workday features. I know it is expensive for some companies. Of course, if the company's a middle-sized company, it may not make sense. However, it is an application that, according to Gartner or other popular reviews, it is the best solution for HR, management, and talent acquisition management.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1274439 - PeerSpot reviewer
IT Advisory Senior Staff at a financial services firm with 1,001-5,000 employees
Real User
Jun 7, 2022
Centralized solution for payroll and benefits info; could be easier to use
Pros and Cons
  • "The payroll and benefits engine is the most valuable Workday solution in my opinion. It is also easy to access."
  • "Workday has improved our organization by being a centralized spot for payroll and benefits information."
  • "The expenses and reimbursements module could be improved. Creating expense reports is time consuming and inefficient compared to other expense solutions."

What is our primary use case?

Workday is currently being used for all finance and accounting, i.e., time and expense, expense reimbursement, and payroll benefits. We're currently still expanding it where there are projects still ongoing.

How has it helped my organization?

Workday has improved our organization by being a centralized spot for payroll and benefits information. We use it extensively and plan on expanding our use. 

What is most valuable?

The payroll and benefits engine is the most valuable Workday solution in my opinion. It is also easy to access. 

What needs improvement?

The expenses and reimbursements module could be improved. Creating expense reports is time-consuming and inefficient compared to other expense solutions.

Workday could also be easier to use. 

For how long have I used the solution?

I have been using Workday for two years. 

What do I think about the stability of the solution?

Workday's stability is fine. It's a cloud product, so it's not going to shut down on us.

What do I think about the scalability of the solution?

Workday is probably the most scalable human capital management platform out there. We probably have more than 4,000 users, most of whom are using it for tracking time, expenses, payroll, and benefits. Also, the accounting department uses it as their ERP. 

Which solution did I use previously and why did I switch?

We previously used a very old, end-of-life system. 

How was the initial setup?

I was not part of the initial Workday setup so I don't really know.

What about the implementation team?

We used a third-party vendor for the initial deployment and it took about a year and a half or so. 

Which other solutions did I evaluate?

I don't think we evaluated other solutions before going with Workday. 

What other advice do I have?

The advice I would give to others considering Workday is to know that it's big and time-consuming. I would rate this solution a seven out of ten

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Praveen KumarN - PeerSpot reviewer
Lead automation engineer at Dentsu
Real User
Feb 11, 2024
Helps manage the calendar, but they could provide a web chatbot feature
Pros and Cons
  • "We use the platform for tasks, including applying for leaves, communication, and adhering to our organization's policies through efficient goal setting and reviews."
  • "They could provide a web chatbot feature in the dashboard for Workday."

What is our primary use case?

We use the platform for tasks, including applying for leaves, communication, and adhering to our organization's policies through efficient goal setting and reviews.

How has it helped my organization?

The platform doesn't help me in decision-making as I have used it only for basic applications, including applying for leaves and managing calendars.

What needs improvement?

They could provide a web chatbot feature in the dashboard for Workday.

For how long have I used the solution?

We have been using Workday for eight or nine years.

What do I think about the stability of the solution?

I rate the product's stability a seven or eight.

What do I think about the scalability of the solution?

We have over 2000 employees in our organization using Workday.

How was the initial setup?

The product can be deployed on the cloud.

What other advice do I have?

I recommend Workday to others and rate it a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chaiwut Rateepoon - PeerSpot reviewer
Core Solution Delivery Manager at G-Able
Real User
Sep 3, 2023
Easy to use and flexible configuration
Pros and Cons
  • "I like that it's easy to use and flexible."
  • "The price could be lower."

What is our primary use case?

I'm using Workday for human capital management (HCM). It helps me with tasks like managing employee records, tracking time and attendance, and processing payroll.

What is most valuable?

I like that it's easy to use and flexible. 

What needs improvement?

The price could be lower.

For how long have I used the solution?

I've been using Workday for about three months. I use the latest version of Workday.

What do I think about the stability of the solution?

It's a very stable solution. I would rate the stability a ten on ten. 

What do I think about the scalability of the solution?

It is a scalable solution. We have about 1,000 users using this solution in our organization. 

How are customer service and support?

I have used customer service and support a few times. They were very helpful.

How was the initial setup?

It's very easy to set up and flexible to configure. 

What's my experience with pricing, setup cost, and licensing?

I need to pay for a license. It is expensive.

What other advice do I have?

Overall, I would rate the solution an eight out of ten. I would recommend Workday to other people. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tech support at Melbourne Institute of Technology, Sydney Campus
Reseller
Aug 28, 2023
The tool is useful for storing employee records, but it is not easy to implement
Pros and Cons
  • "The product is useful for storing employee records."
  • "The product must include payroll features."

What is our primary use case?

We support the tool. There are users who are using Workday. If there's an issue while they are using Workday, we see what's the issue and help them resolve it.

What is most valuable?

The product is useful for storing employee records.

What needs improvement?

The product must include payroll features.

For how long have I used the solution?

I have been using this solution since 2018. I am using the latest version of the solution.

What do I think about the stability of the solution?

I rate the product’s stability a six out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a six out of ten. Around 30,000 people are using the solution in our organization.

How was the initial setup?

I rate the ease of setup a six out of ten. The product is not easy to implement. It is difficult to understand the setup at first. The tool is not that informative for us to understand the whole picture. The solution is deployed on the cloud. The deployment took us two years.

What about the implementation team?

The number of people required for deployment depends on the project's size. In our case, it was a global deployment. We needed more than 100 people to deploy the product. If it’s for one company, it can be deployed with fewer people.

What other advice do I have?

I have worked with ERP systems. I could recommend the solution to others. However, people must attend training to understand the tool. Overall, I rate the product a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Support
PeerSpot user
Buyer's Guide
Download our free Workday Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Workday Report and get advice and tips from experienced pros sharing their opinions.