Atera Reviews

Name: Atera
Brand: Atera
Rating: 4.6 (15 reviews)

Vendor: Atera

4.6 out of 5

15 reviews
93% willing to recommend

What is Atera?

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

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Atera is the #3 ranked solution in top Remote Monitoring and Management Software, #8 ranked solution in top Patch Management solutions, and #14 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give Atera an average rating of 9.2 out of 10. Based on the analysis of the 15 most recent Atera reviews, the overall sentiment is positive, with a sentiment score of 8.2. (The highest in the category). Atera is most commonly compared to NinjaOne: Atera vs NinjaOne. Atera is popular among the large enterprise segment, accounting for 40% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Helped 816,406 peers since 2012

Featured reviews

Chris Bashlor

IT Managed Service Provider at Principal PC Consulting, LLC

When it comes to ease of use and the user interface I would give Atera a nine out of 10. The platform responsiveness to everything is solid. The updates Atera has put out have been second to none. Moreover, I find that if it wasn't for Atera, I wouldn't be gaining the number of clients I have and growing my business as I do. Atera provides ease of access to all devices no matter where they're located. It makes no difference if the client is in a work group or if he is on a certain domain. Atera enables me to access our clients' devices with ease and to provide them with feedback across the board. It benefits both me and my clients. When it comes to pushing out anything, such as antivirus features, it's second to none. As I'm more of a hands-on person, I visit many of my clients. Often, while visiting a client site, another client will call. With Atera, I am able to remotely handle whatever needs to be done to his machine, be it installing a printer or helping with a password. When a client calls and needs something handled quickly, Atera is a big help. On a daily basis, it saves me time and approximately seven to 10 hours per week. Were I not always going around to all my clients, it would save me even more time.

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James Clowes

IT Manager at Dynamic Bradview Roofing

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Annie Zuniga

Lead at Lit IT Support

There is definitely room for improvement with its automation capabilities. However, if you know how to write the script or create the workflows yourself, then it is excellent. The ticket automation kind of all runs together. With the ticket automation, there are not really very many options to customize it. Because of the way that the agents are set up, there isn't a lot of customization. For instance, if you want to customize your list of statuses when you're working on tickets and have third-party people that you have to deal with, you have dispatches. We're not allowed to add any of that. It has a set amount of things and no customization. When you're automating things, you have to work around that to try and figure it out because those options just aren't there.

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Atera mindshare

Product category:

As of November 2024, the mindshare of Atera in the Remote Monitoring and Management (RMM) category stands at 13.5%, down from 14.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

The most valuable features of Atera include its excellent PowerShell command capabilities, easy-to-use interface, and reliable remote access through Splashtop and TeamViewer. Users highlight automated patching, a shared script library, intuitive visual illustrations, and efficient ticketing. The ability to monitor systems, run scripts, and manage updates remotely enhances service efficiency. Automation tools help manage multiple devices, and IT managers appreciate the ability to track user activity. The cross-platform support, white-labeling options, and clear SNMP template library are also praised.

"It is reliable, and when it is working, it works without issues."
"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."
"Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently.Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions."

Room for Improvement

Atera needs improvements in identity access management, chat functionality without device connection, integrations with various resellers, customizable billing layouts, more robust mobile features, and mobile device management including tablets and iOS. It also requires enhancements in network monitoring, ticket automation, reporting customization, and technician role controls. Security features and user authentication for remote management should be bolstered. The ability to monitor beyond physical devices and integrate with cloud platforms is also needed.

"It should improve its processes."
"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."
"There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall.Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation."

ROI

Atera drives significant cost savings and operational efficiency. It reduces travel expenses and increases hardware lifespan, saving substantial amounts annually. Clients appreciate the remote functionality which eliminates need for on-site visits. Consistent monthly pricing per technician is more economical than other RMM tools. Atera's automation minimizes hours spent on tasks like patching servers and addressing user issues. Its all-in-one capabilities offer tangible financial benefits, making it a highly valued asset for users.

Pricing

Enterprise buyers evaluate Atera as competitively priced with a fixed, predictable cost structure, charging per technician with the option of unlimited monitored devices. This model contrasts with other solutions insisting on a per-device fee. Atera allows cost-effective scalability for both startups and established companies. Additional features, like antivirus and backup solutions, come at extra charges. On average, users spend around $130-$150 per month, appreciating the value proposition and absence of hidden fees or long-term commitments.

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."
"The price is reasonable for what we require."
"Pricing is my favorite part of it. It was per user, not per client."

Popular Use Cases

Atera is used for endpoint management, monitoring, remote support, IT automation, and ticketing. Managed service providers leverage it for client support, control over machines, and background scripts. It's also employed for automation scripts, remote monitoring, and professional services automation across various industries. Users manage and support computer environments, track performance, and integrate it with other tools. Atera assists with server and desktop management, invoicing, network monitoring, and handling client issues efficiently.

Service and Support

Atera customer service is responsive, helpful, and efficient. Clients experience minimal wait times, typically seconds or minutes, even with time zone differences. The team is knowledgeable, reachable via chat and email, and provides valuable guidance. Atera prioritizes client needs, with regular updates and multi-factor authentication for security. Users appreciate comprehensive documentation and a supportive community-driven approach. Issues are promptly addressed, and the platform adapts quickly to market changes.

Deployment

Atera's initial setup is straightforward, taking between two to 15 minutes per device. Users highlight its ease of navigation and user-friendly interface. Deployment methods include email links, USB installations, and GPO. It's lightweight, requiring minimal system resources. Users appreciate the efficiency of setting it up through Active Directory or manually. Automation features like monitoring, software installations, and script execution enhance the setup experience, making Atera easy to adopt and integrate into existing systems.

Scalability

Atera is highly scalable, allowing integration with various applications and management of unlimited endpoints. It supports both small and large companies, with users effectively handling hundreds of devices and tickets without issues. Different plans accommodate scaling needs, making it versatile and adaptable. Companies report using Atera for internal IT and multiple regions without difficulty. Some suggest improvements for ticketing detail but still acknowledge its scalability from small setups to extensive environments.

Stability

Atera is highly stable and versatile. Users report minimal issues, with no downtime experienced. It functions reliably 24/7, even during maintenance windows. Regular updates contribute to its robustness, and user feedback is positive, indicating near-perfect uptime. Occasional minor problems are quickly resolved, and the platform consistently performs well. Atera is rated high for stability, with many rating it nine out of ten. Instances of instability are rare and typically resolved promptly.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Atera Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

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Top industries

By visitors reading reviews

Computer Software Company

13%

Comms Service Provider

Retailer

Educational Organization

Manufacturing Company

Government

Real Estate/Law Firm

Financial Services Firm

Healthcare Company

University

Non Profit

Media Company

Construction Company

Insurance Company

Wholesaler/Distributor

Hospitality Company

Outsourcing Company

Legal Firm

Performing Arts

Security Firm

Energy/Utilities Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Consumer Goods Company

Logistics Company

Engineering Company

Sports Company

Compare Atera with alternative products

Learn more about Atera

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.