Box Reviews

Vendor: Box

4.2 out of 5

40 reviews
85% willing to recommend

1,587 followers

What is Box?

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.

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Box is the #2 ranked solution in top Document Management Software, #3 ranked solution in top Digital Asset Management solutions, #5 ranked solution in top Content Collaboration Platforms, #6 ranked solution in top Enterprise Content Management solutions, and #12 ranked solution in top Cloud Storage solutions. PeerSpot users give Box an average rating of 8.4 out of 10. Box is most commonly compared to SharePoint: Box vs SharePoint. Box is popular among the midsize enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 61% of all views.

Helped 832,138 peers since 2012

Featured reviews

Shrikant Pillay

Service Management Consultant at Tata Consultancy

For enterprise users, the data is in a local repository. We use it for files for the end user process. This is a cloud solution. In my current organization, we have over 10,000 people using this solution. I use it very extensively. Users these days are working remotely You can upload your bin,…

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Parthasarathy Chellapillai

Program Administrator at Flextronics

If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.

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reviewer2004534

Regional account manager at a tech services company with 51-200 employees

I don't use a very large amount of space on Box. But I can suppose it is pretty good because if IBM uses it all over the company, the product must be scalable. I use it personally. It is relevant to my company, but there is no company-wide use. When I was at IBM, there were thousands of people that used it.

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Box mindshare

Product category:

As of February 2025, the mindshare of Box in the Enterprise Content Management category stands at 3.9%, down from 5.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

PeerAnalyst reports

Type	Title	Date
Category	Enterprise Content Management	Feb 1, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 1, 2025	Download
Comparison	Box vs SharePoint	Feb 1, 2025	Download
Comparison	Box vs OpenText Documentum	Feb 1, 2025	Download
Comparison	Box vs OpenText Extended ECM	Feb 1, 2025	Download

Title	Rating	Mindshare	Recommending
SharePoint	3.9	17.7%	78%	154 interviews Add to research
OpenText Documentum	3.9	12.4%	83%	31 interviews Add to research

Valuable Features

The most valuable features of Box include its vast security options, ease of use, and flexible file sharing with customizable permissions. Users appreciate the simple interface, quick upload/download speed, audit trail, metadata tagging, versioning, and collaboration tools like Box Note. It's user-friendly, especially for older users, and offers effective control over document access and e-signatures, making it a reliable choice for enterprises needing secure data storage and document management.

"We can provide controlled access to documents using the product."
"Box is very simple and effective, so I prefer Box."
"The sharing feature, with its various permission settings, such as viewing or uploading, is convenient and helpful."

Room for Improvement

Box needs better integration with other platforms, improvements in indexing and search features, enhanced user interface and real-time collaboration, and simplified APIs. Security and role permissions should be more robust. Users desire more convenient deletion processes, enhanced reporting capabilities, encryption for better security, and lower pricing. Compatibility with Office 365 and other devices is important. Performance and support during transitions need addressing.

"The price must be lowered."
"In future releases, there could be encryption, to have better security."
"The solution's data security should be improved."

ROI

Users reported significant cost savings with Box. They highlighted improved collaboration and increased productivity. File sharing and storage efficiency allowed teams to work seamlessly. Security features reassured users about data protection. Accessibility from multiple devices enabled remote work flexibility. Reduced dependency on traditional storage methods was a common benefit mentioned. Time saved on administrative tasks led to focusing on core activities, enhancing overall output. Training new users was straightforward, enabling quicker integration.

Pricing

Box offers competitive pricing, often lower than competitors like SharePoint and Citrix, with flexibility for negotiation. Users can choose from a free version, monthly, or yearly subscriptions. While some find the licensing costs high, others rate the pricing favorably, especially for the free version. Setup is simple, involving account configuration and permission management. However, costs may increase with advanced tools and API usage.

"Box's pricing is excellent."
"I have to pay for Box. It could be a little cheaper.On a scale from one to ten, I would give the pricing a five."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."

Service and Support

Stability

Users report no issues with stability. They find Box very stable and secure. Many mention not experiencing any problems, bugs, crashes, or disconnections, even in sleep mode. Stability ratings range from six to ten out of ten. Some note that Box has not been hacked or lost data in seventeen years, enhancing their confidence.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Box Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

61%

Computer Software Company

Financial Services Firm

Healthcare Company

Manufacturing Company

Government

University

Construction Company

Real Estate/Law Firm

Insurance Company

Legal Firm

Non Profit

Retailer

Energy/Utilities Company

Comms Service Provider

Pharma/Biotech Company

Transportation Company

Hospitality Company

Media Company

Recreational Facilities/Services Company

Wholesaler/Distributor

Compare Box with alternative products

Learn more about Box

The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.

By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.

Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.

Box customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc