DocuSign Reviews

Name: DocuSign
Brand: Docusign
Rating: 4.3 (11 reviews)

Vendor: Docusign

4.3 out of 5

11 reviews
100% willing to recommend

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What is DocuSign?

DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

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DocuSign is the #1 ranked solution in top Electronic Approval Software. PeerSpot users give DocuSign an average rating of 8.6 out of 10. DocuSign is most commonly compared to ShareFile: DocuSign vs ShareFile. DocuSign is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 816,406 peers since 2012

Featured reviews

Timpa D Angaye

IT Manager at a energy/utilities company with 501-1,000 employees

Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.

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Oladele Olawusi

Business Process Management Engineer at a financial services firm with 1,001-5,000 employees

I like the workflow. It enables us to configure the envelope and send it to multiple people for signatures. We can structure the signature. The users can sign the document in a particular order or all at the same time The support is not accessible sometimes to African businesses. I have been…

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Rajesh Kolli

Product development senior manager at Joudcoffee

I primarily use the solution for signing documents digitally. We do a lot of rental agreements, for example. The solution is pretty secure. It's one of the most secure options. You can do the signing of documents online and don't need to be there in person. It is easy to set up. It's stable.…

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DocuSign mindshare

As of November 2024, the mindshare of DocuSign in the eSignature (Electronic Signature) category stands at 31.9%, down from 35.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eSignature (Electronic Signature)

Key learnings from peers

Valuable Features

The most valuable features of DocuSign include workflow capabilities, the ability to append a real signature, ease of use, stability, scalability, security, paperless process, time-saving, convenience, accessibility on mobile devices, customization, user-friendliness, and document tracking features. The payment feature is not valuable for some users due to regional availability. The solution has also resulted in a positive ROI for some users.

"We can structure the signature."
"The most valuable feature of DocuSign is its ability to save time."
"You can customize how you want to use the solution."

Room for Improvement

The resolution and response rate from customer service needs improvement, as they often refer customers to tutorials instead of providing technical assistance.
The pricing is on the higher side.
Better security and communication of ease of use is needed for those who are not computer-literate.
A notification or process flow is needed to track signatures.
Delays in user communication need to be addressed.
Integration with IT services and ERP systems is desired.
The mobile application could be better.
There should be more AI involved in positioning boxes correctly during setup.

"The support is not accessible sometimes to African businesses."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"We'd like to have some integration with some of our IT services."

ROI

The answers of Peerspot users were vary, with some indicating they have not looked into ROI, while others have seen a good ROI and found the solution to be worth the money. The solution has sped up processes and reduced time spent on signing documents by 50%, and has been especially effective during the pandemic when working from home.

Pricing

According to PeerSpot's users, the cost for DocuSign is high but worth it in the long run. There is an annual licensing fee, but the pricing is generally considered affordable, with ratings ranging from seven to eight out of ten. The solution is free for personal use, but larger use cases require payment, which is reasonable. Annual subscription fees are required, but they are not too expensive, with affordability ratings ranging from four out of ten. There are no extra costs involved. From a compliance standpoint, DocuSign is very good and offers good features.

"The tool is expensive."

Popular Use Cases

The primary use case for DocuSign is to append electronic signatures on internal and external documents, as well as for workflow approvals processes throughout the organization. It is used in various departments, including Procurement, Legal, Accounts, Operations, and primarily for HR functions. It is also used for signing documents relating to tenancy and mortgage, account management system for budget sign-offs, purchase orders, and approvals for time off vouchers. It is used to sign documents like contracts, nondisclosure agreements, etc., digitally. Occasionally, it is used for vendor agreements.

Service and Support

Based on user reviews, the customer service and support could use improvement. Some have had positive experiences with technical support, finding them helpful and responsive, while others have had mediocre experiences or have not needed to use technical support at all. One person rates technical support a four out of ten due to a confusing experience with reaching out to the wrong department and feeling that the technical staff was not competent enough.

Deployment

The initial setup of DocuSign is generally straightforward and easy, with no complications and minimal management required. It can be completed in-house without the need for technical staff, and deployment is fast and simple. However, the extent of implementation may affect the complexity of the setup process, with more advanced features requiring more effort. The solution is deployed on the cloud.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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