DX Unified Infrastructure Management Reviews

We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial institutions, banks, and government entities. We use it for complete infrastructure monitoring and integration with other solutions as needed by our clients.

We have achieved a lot with DX Unified Infrastructure Management, primarily in terms of monitoring complete infrastructure. 

It helps us provide visibility into network performance, capacity planning, and cost analysis, enabling proactive measures before end users start to complain. 

It is especially useful for us in the banking industry to assess and improve application response times and user experience.

The most valuable feature is that it allows me to do systemic and additional levels of probe automation on every VM we have in the cloud. We just recently moved from VMware to OpenStack. Our internal cloud infrastructure has changed drastically over the last year. Right now we are scrambling to integrate a lot of other components into OpenStack for cloud.

It's given us the ability to define and isolate where issues are occurring. We went from a vCenter cloud to OpenStack for all seven systems and our control hosts. A lot of it is a retooling and relearning for us. We're going to an agile development platform. A lot of that is coming through as we're using different development tools. We are going from JS to a Docker component. A lot of things are changing right now. At the ground level, we're reengineering everything.

One of the most valuable features would be the out-of-the-box capability. It's extremely capable from day one. Not a lot of customization is required in order to implement it within your environment. I think that's just a huge resource win, from a time-measurement perspective. We're a small shop in a very large company. The quicker we can roll things out, the bigger wins, the quick wins, are obviously going to be beneficial to our environment.

We're utilizing the E2E probes as well as the URL probes in the infrastructure in which it's being run on. We're running about 100 VDI desktops and about 300 different applications.

It's provided us an opportunity to have visualization and insight into some applications that we haven't had before. A lot of the applications in the past did not have Citrix monitoring capability, which this has, or VDI monitoring capability. In the healthcare industry, that's really a big component of what we do. A lot of our critical applications run on the Citrix platform and, in the past, we just haven't had any visibility into how those applications were performing.

This is a CI tool. We use it for board processing, monitoring, and budgeting.

It's very useful. The solution is quite easy to handle. Even beginners can use it quite easily. Even though there are some manual processes, it's still very easy to do.

It has a good learning curve for someone even if he doesn't have experience with server monitoring tools. It could help them to learn and understand how to use a server monitoring tool.

If you want to monitor the server you just open the board and it will come under the infrastructure manager. We have deployed the probes like the CBS memory probe and it will monitor that memory or whatever the customer needs.

The setup itself is very easy.

It has been stable and reliable.

The solution can scale. 

Technical support is great.

There are some automation capabilities. 

We do E2E monitoring for service level availability of all of our applications. 

For our service level managers, it's performed a lot better than they expected. It's given them a lot more information than our old tool, which went end-of-life. We brought everything over to UIM. We gave them a tool that can give them everything they wanted, that they never had before.

From what I've seen so far, and what we're using, it's

• the data it collects and 
• the reporting capabilities.

For me, it keeps the service level managers off my back. 

It gives the service level managers, because they work directly with the application owners and the business owners, the ability to provide the metrics and the service level of the applications to the business owners. It's a win for both of us.

The major use case is for managing the hybrid data center and all its components, such as patient infrastructure and the physical and virtual infrastructure of the model data center.

The best features are scalability, versatility, infrastructure coverage and ease of implementation.

Mean time to repair. Enhanced monitoring. We've also begun to disseminate a lot of reports, graphs, and dashboards to management and some of our other engineering teams.

I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment.

Full featured, non-java, agent based technology that allowed the user to install as many probes as needed on each server rather than trying to monitoring everything initially like other products do. Not being written in java allowed far greater stability as well as a smaller footprint when running on each server.

Agent and probe maintenance via the console was a vast improvement from other products that required software distribution systems or admin access on each server to maintain and keep probe and robot versions up-to-date.

We went from having fully 1/3 of all incoming alarms being about dead monitoring agents to less than 1%. You never want to be your own best customers when it comes to monitoring tools.