Service and Support
Informatica Cloud Data Quality support has been positively noted for being good and responsive, though there is room for improvement in response time. Teams appreciate the helpful service, but they mention a learning curve in transitioning to the cloud. While Informatica Support is highly regarded, users express concerns about the knowledge level. Despite any limitations, customer assistance remains attentive and proactive, reaching out even after official support periods.
Deployment
Informatica Cloud Data Quality setup is reported as straightforward, typically taking one to two days. Users mention needing a secure agent on local machines or virtual machines, which is quick to install. Being a cloud service, maintenance concerns are minimized, though occasional issues like database capacity may arise. Users appreciate the ease of configuring rules after setup, highlighting the advantages over on-premises with regards to ease of initial deployment and ongoing management.
Scalability
Informatica Cloud Data Quality efficiently handles large data volumes with its cloud-native, microservices architecture. Companies find scalability reliable, grading it highly. While some organizations account for a few users, others report over 200 users, indicating flexibility. Concerns arise about resource costs, implying more could be done. Performance remains robust across systems without noticeable issues, reflecting fast scalable configurations. Users can easily add necessary licenses, supporting swift scalability adjustments without significant time delays.
Stability
Informatica Cloud Data Quality is generally stable, having been in the market for a significant time. Users rate its stability from seven to ten out of ten. Some users experience recurring issues after upgrades, while others report occasional glitches and restarts every two to three months. Feedback varies, with some describing it as solid and reliable, while others encounter configuration challenges due to its newness, expecting it to mature with time.