Service and Support
Informatica Intelligent Cloud Services are praised for their strong customer service and technical support. The support team is responsive, providing a 24-hour SLA for high-priority issues and a four-hour SLA for production-related features. Customers report helpful interactions when facing feature implementation challenges, with ratings ranging from four to ten out of ten. The technical support is described as top-notch, indicating a high level of satisfaction with its efficiency and effectiveness.
Deployment
Companies found Informatica Intelligent Cloud Services' initial setup straightforward and quick. Deployments initially took around three weeks with guidance from Informatica's team, but subsequent ones only required one to two hours. Rated as a four out of five in setup ease, the cloud-native platform facilitated quick deployments, often completed within a day once permissions were granted. Utilizing AWS and Azure, Informatica's hosted setup minimized administrative involvement, requiring a technical team for ongoing management.
Scalability
Informatica Intelligent Cloud Services is highly scalable, easily accommodating expanding requirements. Users find scaling straightforward without complexity. Organizations typically see high usage, with multiple teams benefiting from its capabilities. Although adding users may increase costs, scalability remains highly rated, with many viewing it as a superior choice for their needs. Companies utilize the platform heavily, thanks to its ease of use and adaptability, ensuring it meets diverse user demands effectively.
Stability
Informatica Intelligent Cloud Services shows strong stability, consistently remaining operational without major issues, according to multiple users. Most rate its reliability highly, with comments praising its constant availability and minimal downtime. Some users mention minor bugs and glitches that might pose challenges for beginners, possibly due to less familiarity with the tool. Despite these minor concerns, users express satisfaction with its stability and performance in various projects.
