Jira Reviews

Name: Jira
Brand: Atlassian
Rating: 4.1 (274 reviews)

Vendor: Atlassian

4.1 out of 5

274 reviews
91% willing to recommend

6,249 followers

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What is Jira?

Jira is a powerful cloud- and subscription-based application lifecycle and issue management solution. It is designed to aid users both in project management and in resolving any issues that arise at any point in the software development process. It is especially concerned with easing the ability of developers to collaborate.

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Jira is the #1 ranked solution in top Application Lifecycle Management Suites, #2 ranked solution in top Application Requirements Management solutions, and #2 ranked solution in top Project Management Software. PeerSpot users give Jira an average rating of 8.2 out of 10. Jira is most commonly compared to Microsoft Azure DevOps: Jira vs Microsoft Azure DevOps. Jira is popular among the midsize enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 51% of all views.

Helped 849,190 peers since 2012

Featured Jira reviews

Saroj Ekka

Technical Delivery Lead at Applied Materials

There are some features and reports we need that are not there. For example, if I have to find out the capacity of the current sprint by user and compare it with the previous sprint, that visibility isn't there. We can know the capacity and what happened with the whole sprint, but not for an individual person to see where it's falling and how it's tracking. Report and analytics capabilities are important for a product manager. That visibility is important, so we use Jira. Some of the features are there, and I use my own Excels or other data things to compensate for that.

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Grigoriy Kneller

General Manager at HDI Systeme AG

Setting up on Windows is very easy, while on Linux, it's a bit more complicated. I would rate it around a seven out of ten. It is possible to deploy it both on the cloud and on-premises. The deployment duration varied based on whether it was on the cloud or a server. If it was on the cloud, it took slightly less time, while installing it on a server took anywhere from ten minutes to an hour.

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Shiv Chandra

Senior Consultant at a manufacturing company with 10,001+ employees

Our client engagements are usually for a specific period. From an analytics perspective, long-term tracking is probably better handled on the client's end, not ours, as we're not there long enough to gather meaningful data. I am aware of the bug-tracking function in Jira. We mention the bug on the ticket itself, whatever ticket we're working on, but we don't track the bug separately. Only because once the ticket closes, the bug sort of closes with it. For ongoing bugs, that's a different place to store the information, not on Jira. That's just my opinion. Anything that's open should be stored in Jira; otherwise, it will get lost. So, I don't feel that's the right place to keep ongoing bugs. It is easy to integrate Jira within our current IT environment. Jira has connectors and supports various integrations, but again, we don't overcomplicate our setup. We keep our Jira usage simple. I've generally seen it integrate well, so I don't think it should be an issue. We just use it for very basic purposes.

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Jira mindshare

Product category:

As of April 2025, the mindshare of Jira in the Application Lifecycle Management (ALM) Suites category stands at 21.9%, down from 23.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Lifecycle Management (ALM) Suites

PeerResearch reports based on Jira reviews

Type	Title	Date
Category	Application Lifecycle Management (ALM) Suites	Apr 26, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 26, 2025	Download
Comparison	Jira vs Microsoft Azure DevOps	Apr 26, 2025	Download
Comparison	Jira vs Nutanix Cloud Manager (NCM)	Apr 26, 2025	Download
Comparison	Jira vs OpenText ALM / Quality Center	Apr 26, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Azure DevOps	4.1	17.5%	95%	132 interviews Add to research
OpenText ALM / Quality Center	4.0	5.6%	89%	207 interviews Add to research

Valuable Features

Jira offers valuable features such as user-friendliness, extensive integrations, adaptability to various workflows, and strong project management capabilities. Its flexibility allows for easy customization and configuration to suit specific needs. Users appreciate its robust reporting tools, agile support, and efficient bug-tracking system. The platform provides comprehensive API access, an extensive range of plugins, effective sprint planning, and a highly customizable dashboard. Agile methodologies, traceability, and effective collaboration are significantly enhanced by Jira's offerings.

"Jira is quite easy to use and very simple from my point of view."
"We can query the tickets and create dashboards based on these queries."
"Jira is a comprehensive tool for managing projects. It helps in task segregation and assignment, making it time-efficient for employees."

Room for Improvement

Jira struggles with complex configuration, customization, and integration challenges. Users find its interface cumbersome and difficult to navigate. There are ongoing issues with performance and stability, especially in large organizations. Reporting capabilities and search functionalities are lacking, requiring reliance on third-party plugins. Pricing and licensing models are not flexible. Feedback indicates a need for improved training and user guides. Additionally, users desire more seamless integration with other tools and better support for collaborative features.

"The user interface could be improved from a user experience standpoint."
"I am unable to query based on the subtask and link by issue."
"We haven't seen Jira's progressive area so far, and we are not sure what it might do in the future."

ROI

Many report a substantial return on investment from Jira, especially for geographically dispersed teams, due to improved productivity and process efficiency. Initial costs were lower compared to previous systems. While setup costs vary, ongoing costs are justified by functional improvements. With broad usage outside of IT, it's seen as valuable. Some emphasize qualitative benefits, describing ROI as excellent. Despite some issues with support and plugins, Jira remains a popular choice for enhancing project management.

Pricing

Jira's pricing for enterprise buyers varies significantly based on user count, deployment model, and additional plugins. Deployments often involve a substantial initial license or subscription fee, followed by recurring annual costs. While cloud options are more affordable, they may have fewer features than on-premise solutions. Though generally considered expensive, many users find Jira cost-effective compared to competitors. The pricing model remains user-centric, potentially burdening larger organizations with higher fees. Customization and integration costs can increase overall expenses.

"I rate the tool's pricing a five out of ten. It's paid yearly."
"Our client handles the licensing aspect. They have not yet purchased the premium version."
"The tool's pricing is expensive. The new pricing is indeed quite expensive compared to what it was a few years ago. Last year, when we intended to renew our subscription, we found the pricing considerably higher."

Popular Use Cases

Jira is widely used for project management, task tracking, and bug management. It supports Agile methodologies like Scrum and Kanban, facilitating sprint planning and backlog management. Various teams, including development, QA, and IT operations, utilize Jira for tracking the software development lifecycle and issue management. It enables collaboration through customizable workflows and dashboards, aiding communication and progress monitoring across different departments. Many organizations rely on Jira for both IT and business-related project management activities.

Service and Support

Users find customer service via documentation and forums sufficient, minimizing the need for direct contact. Technical support receives mixed ratings; responses are generally prompt, but effectiveness varies. Some users report delays and unhelpfulness, while others find them responsive. Premier support receives high praise for responsiveness. Many users rely on internal teams or external partners. Jira’s community is valued for support, though direct assistance sometimes feels inadequate. Users appreciate the extensive documentation available.

Deployment

The setup of Jira is generally straightforward, requiring users to plan their workflows and configurations carefully. Many found it simple, especially with cloud deployments, while others noted complexities when dealing with infrastructure or custom configurations. Customization and scaling can introduce challenges. Teams appreciate Jira's user-friendly nature but acknowledge that configuring workflows and screens often requires some technical knowledge or previous experience to optimize its full potential.

Scalability

Many users find Jira to be scalable, accommodating small to large teams without significant issues. It handles numerous users and tasks efficiently, though some mention potential performance decrease with large-scale use. Customization and additional hardware may enhance scalability, but concerns about cost and integration exist. Certain users appreciate its expandability, while others suggest it performs better in cloud environments. Reporting features and governance pose challenges for some, affecting its appeal.

Stability

Jira is generally stable with most users not experiencing significant issues. However, some have reported occasional performance slowdowns, downtime, or server-related stability issues. It is noted that many problems arise from customizations rather than Jira itself. Users appreciate its reliability, although some improvement areas, like infrequent system outages or data syncing delays, have been mentioned. Based on user feedback, its stability is often rated highly, but there is recognition for some potential enhancements.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Jira Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

51%

Manufacturing Company

Financial Services Firm

Computer Software Company

Government

Healthcare Company

Insurance Company

Retailer

University

Energy/Utilities Company

Comms Service Provider

Transportation Company

Real Estate/Law Firm

Construction Company

Media Company

Hospitality Company

Aerospace/Defense Firm

Non Profit

Outsourcing Company

Consumer Goods Company

Wholesaler/Distributor

Pharma/Biotech Company

Compare Jira with alternative products

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Jira Benefits

Some of the ways that organizations can benefit by choosing to deploy Jira include:

DevOps lifecycle visibility and planning. Jira provides application developers with tools that enable them to track and visualize where they are in the development process. This means that a DevOps team can measure their progress at all times. Jira’s roadmapping feature also enables a DevOps team to work more efficiently by setting goals for their projects, keeping them on track. Additionally, they are able to track whether they are meeting the goals that they set for their projects.

Regular product updates. Atlassian is constantly updating Jira so that it is continuously evolving into an ever more powerful and user-friendly solution. Users can be sure that the product that they are using is always being tweaked so as to provide them with the best possible project management solution.

Flexibility. Jira enables users to customize their workflows and dashboard so that the solution is operating in a way that best matches their needs. Jira can also integrate with more than 3,000 other applications and integrations. Organizations can use it to expand their project management and DevOps capabilities in many different ways.

Jira Features

Security capabilities. Jira is equipped with a number of useful security features. It gives administrators the ability to restrict access to certain tools so that only users who are authorized to complete certain tasks have access to the tools related to the completion of that task. Users can also set default permissions so that only particular users can work on new projects or particular projects.

Real-time notification feature. Users can set Jira so that it offers them notifications that contain critical information in real time. It can send users email notifications when pressing issues have been updated. They can also set it to notify them about tasks that may be due, or other similar events.
Activity log. Jira has the ability to track any and all changes that are taking place within the software framework. Users can keep a close eye on everything that is going on. This promotes a high level of visibility and can be leveraged to aid developers in their collaboration efforts.

Reviews from Real Users

Jira is a powerful solution that stands out when compared to many of its competitors. Two major advantages it offers are its workflow engine and its highly customizable dashboard.

Bharath R., the tool implementation and project management lead at a financial services firm, writes, “I feel the strongest feature of Jira is its workflow engine. It empowers us to automate our workflows within our organization. It's the one characteristic of Jira which I think can help any organization, be it in any domain.”

Uday J., a staff engineer at a computer company, says, “Another thing that I like a lot about Jira is that in the dashboard, you can plug the modules that you want. You can enable certain sections. For example, you can show trend history, open Jira tickets, etc. Some of the managers have created a dashboard for each engineer.”

Jira was previously known as Jira Software.