Service and Support
Kaspersky Endpoint Detection and Response Optimum offers responsive, knowledgeable support, highly rated by users. They appreciate timely assistance and multiple language options. While some find support efficient, others noted delays and lack of live options. Feedback mentions experienced teams provide effective troubleshooting, often rating support as excellent. Users value Kaspersky's prompt email responses and technical expertise. Although a few opt for third-party help, most receive satisfactory guidance, preferring Kaspersky over competitors like Fortinet and Sophos.
Deployment
Kaspersky Endpoint Detection and Response Optimum's initial setup is generally easy, taking around five business days. Some describe the setup as straightforward, requiring one to two technicians, while others mention minor complexities and the need for specific knowledge. Deployment time can vary based on network speed and company size, often taking three to five days. Some rate the setup process highly, but documentation could be improved. The setup involves configuring policies and managing endpoints.
Scalability
Kaspersky Endpoint Detection and Response Optimum has improved its scalability over the years, allowing effective expansion for various sizes of organizations and client bases. Users appreciate its ability to scale in "Pay/additional user" mode and integrate with additional components for enhanced capabilities. Most find the scalability satisfactory, with some rating it highly. Integrating with other tools could enhance scalability further, though some users see other products outperforming it in this aspect. Scalability experiences may vary, but generally, positive.
Stability
Kaspersky Endpoint Detection and Response Optimum is regarded as highly stable, with most users rating stability between eight and ten out of ten. It is noted for having no significant issues, bugs, crashes, or freezes. While the majority consider it reliable and easy to use, with consistent performance, a few users mention occasional disconnection issues. Users are confident in its stability, emphasizing its position as a market-leading choice for reliable endpoint security.