Service and Support
Kaspersky Endpoint Detection and Response Optimum's customer service and support receive mostly high praise. Many praise the team's responsiveness and expertise, often rating them highly. There is mention of delayed responses, but support is often described as excellent, dependable, and better than competitors like Fortinet and Sophos. Various language support options are noted as beneficial. While a few need third-party assistance, other teams have not required much support due to their knowledge.
Deployment
Kaspersky Endpoint Detection and Response Optimum's initial setup is generally easy and straightforward. Deployment duration varies, often spanning three to seven days. While specialized knowledge may aid implementation, two technicians sufficed for deployment. Users sometimes noted complexities in configurations, but installation did not present significant hurdles. Documentation, though extensive, could improve. Network speed and topology can influence setup duration, but many reported installing within a week. Users appreciated the tool's efficiency and ease of management.
Scalability
Kaspersky Endpoint Detection and Response Optimum demonstrates strong scalability. It has improved significantly, supporting client bases of varying sizes. Multiple companies praise its modular-based design, ease of scaling, and flexible licensing models. Users note its capacity to support thousands of users and highlight integration capabilities with other platforms for enhanced scalability. However, some emphasize the need for further integration with external solutions for complete scalability. Ratings differ, yet the consensus leans towards high scalability.
Stability
Kaspersky Endpoint Detection and Response Optimum is rated highly stable by users. Most rate its stability between eight and ten out of ten. It shows strong reliability with no bugs or crashes reported, though some mention occasional issues with agent disconnection. Users acknowledge its leading market position, noting its dependable performance. Stability is a key satisfaction point, with some users emphasizing its robustness against issues like zero-day attacks affecting similar solutions.