ManageEngine OpManager Reviews

Many experienced over 50% return immediately as uptime improved and alerts were faster. Costs lowered with fewer admins needed, and a four out of five satisfaction rating was given. Though ROI was not evident for all, some saw a 100% return, appreciating reduced calls and costs. ManageEngine OpManager delivers value by enhancing efficiency and reducing operational expenses.

ManageEngine OpManager's pricing is generally competitive and less expensive than some rivals like SolarWinds. Users note that costs are influenced by the number of devices monitored, and discounts of up to 15% are available for longer contracts. Licensing costs vary based on nodes and device types, with no extra fees for maintenance. Some users find it pricey, but many perceive good value considering its capabilities, rating it between two to eight out of ten in affordability.

• "The product is not worth the money."
• "I rate the tool's pricing an eight out of ten."
• "The solution's pricing is very low compared to other products."

Enterprise clients primarily use ManageEngine OpManager for network and device monitoring, server and application management, and alerting for performance and fault issues. They value its capability to monitor connectivity, analyze network traffic, manage resources like CPU and RAM, and handle configurations across both on-premises and cloud settings. It supports multiple deployment models and editions, such as OpManager Plus, offering comprehensive monitoring of infrastructure, virtual machines, and firewalls.

ManageEngine OpManager's customer service often receives praise for promptness and attentiveness. Technical support experiences vary; some users report excellent, responsive assistance and effective problem-solving, awarding ten out of ten. Others experience delays, challenging communication, and inadequate resolution times, especially with lower-level support. Regional differences affect response times, with South African users noting slower responses. Users appreciate the willingness to incorporate feedback into the product roadmap, although some express the need for improved technical knowledge and clearer processes.

ManageEngine OpManager's initial setup is frequently described as straightforward and uncomplicated. Many found the installation process simple, with minimal complexity, allowing IT teams to manage it efficiently. Some required additional support or found initial configurations challenging, especially in large companies or when extensive customization was needed. Time for deployment varied from hours to several months, depending on organization size and needs. Many rated the setup experience positively, highlighting ease and efficiency.

ManageEngine OpManager is highly scalable, supporting environments with varying device counts and user numbers. Users report easy scaling with correct licensing. Some experienced conflicts, but these were resolved through support. While occasionally slower, it remains stable. Scalability ratings range from seven to ten. It effectively connects multiple sites, monitoring expansive networks across regions. Licensing impacts scalability related to node count. Many have scaled their instances smoothly without downtime, praising its potential for handling large-scale operations efficiently.

ManageEngine OpManager exhibits stability, often rated between seven and ten out of ten. Many find it reliable and enduring without downtime, particularly in small to medium environments. However, larger organizations occasionally experience hangs and connectivity issues, attributed to high resource demands or configurations. Updates are reported as seamless. Some highlight infrequent stability challenges, yet these are generally resolved quickly with support. ManageEngine OpManager remains reliable in monitoring networks, though certain storage and certificate updating issues are noted.