Microsoft Intune Reviews

Name: Microsoft Intune
Brand: Microsoft
Rating: 4.1 (232 reviews)

Vendor: Microsoft

4.1 out of 5

232 reviews
93% willing to recommend

3,548 followers

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What is Microsoft Intune?

Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

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Microsoft Intune is the #1 ranked solution in top Remote Access solutions, #1 ranked solution in top Enterprise Mobility Management (EMM) solutions, #1 ranked solution in top Unified Endpoint Management (UEM) solutions, #1 ranked solution in top Microsoft Security Suite solutions, and #2 ranked solution in top Configuration Management solutions. PeerSpot users give Microsoft Intune an average rating of 8.2 out of 10. Based on the analysis of the 232 most recent Microsoft Intune reviews, the overall sentiment is positive, with a sentiment score of 7.3. Microsoft Intune is most commonly compared to Workspace ONE UEM: Microsoft Intune vs Workspace ONE UEM. Microsoft Intune is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 26% of all views.

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Featured reviews

Gaurav Chandola

Senior Associate Specialist at a financial services firm with 1,001-5,000 employees

Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.

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Mike Sanlon

CTO at Sojitz Logistics Corporation of America

Microsoft Intune has played a crucial role in enabling remote work for our facilities under our BYOD policy. It has been essential for our success. Consolidating all our endpoint security management tools into a single platform significantly improves our IT and security operations. This streamlined approach provides us with the advantage of using only one reporting stack, and it yields synergies that surpass the capabilities of individual solutions from separate vendors. Integrating Intune with other Microsoft services has streamlined authentication through single sign-on. We're now transitioning to passwordless authentication for enhanced security and convenience within our unified environment. Last week, for example, someone traveling to China had their laptop stolen. Fortunately, thanks to Intune, we were able to remotely wipe the device, protecting their data. The incident reporting and analytics tools enable us to monitor our devices' compliance status near-continuously. As licensed customs brokers subject to Department of Homeland Security inspections, this allows us to generate reports quickly and efficiently, reducing inspection time from thirty minutes to three to four minutes. Intune gives us full visibility into our devices and IT control across all platforms. This has significantly streamlined our management process. Previously, two people in our ten-person department spent their entire time monitoring platforms and fixing issues. Now, only one person devotes 75 percent of their time to these tasks. This means we're accomplishing more with fewer people and less time overall. It's great, but the issue with any platform like it is the delay between deploying something and it rolling out remotely. However, it's probably the best option available in terms of keeping us informed about what's happening outside our server room or hosting environment. Microsoft Intune has been instrumental in securing our hybrid work environment and protecting data on company-owned devices (BYOD). Before Intune, if someone lost their phone, wiping it meant erasing all their personal data - photos, documents, everything. Today, with Intune, we can selectively remove only our applications and data. This allows users to recover a lost phone and restore their personal information. Intune empowers us to be more proactive, eliminating the worry of accidentally wiping a misplaced device. Microsoft Security Signals has become an invaluable addition because it provides centralized reporting capabilities. This one-pane-of-glass view empowers us to easily communicate our security posture internally to management and externally to regulatory agencies and auditors. I'm impressed with the Intune endpoint privilege management feature. It's allowed us to reduce even the admin team's permissions significantly. Now, they typically lack access to most things, but the system elevates their privileges just in time for them to complete specific tasks and then demotes them again afterward. This least-privilege approach has been fantastic, and the built-in integration across the entire Microsoft stack is a major advantage. It saves us the hassle of purchasing and integrating a separate solution – it's simply there and works seamlessly. Implementing least privilege access through Endpoint Privilege Management has significantly improved our organization's attack surface. For example, our Microsoft Secure Score was around 60 percent before adopting the solution, and it's now up to 98 percent. This reduction in the attack surface has also enabled us to implement various remediation measures and establish context-based security. For instance, even if users enter the correct password and complete two-factor authentication, we can require additional authentication if they log in from an unfamiliar location, such as a new country or state. This multi-layered approach provides us with an enhanced sense of security. Intune has helped reduce the risk of security breaches in our organization. We had another deployment solution for Apple iOS and Mac devices. Additionally, we also managed a few Linux boxes with an unsupported management architecture. We were able to migrate all of those devices to Intune. Intune has helped consolidate vendors.

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Sathish Veerapandian

DevSecOps CISO Architect(Feature Engineer 3)- CISO Cyber Security Dept at ING

Intune allows you to create policies for managing mobile devices and mobile applications. Mobile application management targets and protects only the application. It will create a container for your application on the mobile device, securing the container and application. Mobile application management allows you to set limits on what employees do in specific applications that contain corporate data, such as Microsoft Outlook. Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives.

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Microsoft Intune mindshare

Product category:

As of December 2024, the mindshare of Microsoft Intune in the Unified Endpoint Management (UEM) category stands at 39.1%, down from 43.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Unified Endpoint Management (UEM)

PeerAnalyst reports

Type	Title	Date
Category	Unified Endpoint Management (UEM)	Dec 17, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 17, 2024	Download
Comparison	Microsoft Intune vs Workspace ONE UEM	Dec 17, 2024	Download
Comparison	Microsoft Intune vs ManageEngine Endpoint Central	Dec 17, 2024	Download
Comparison	Microsoft Intune vs BigFix	Dec 17, 2024	Download

Title	Rating	Mindshare	Recommending
Workspace ONE UEM	4.1	20.9%	83%	100 interviews Add to research
BigFix	4.3	6.5%	97%	95 interviews Add to research

Valuable Features

Microsoft Intune's most valuable features include seamless integration with Microsoft 365 and Azure, autopilot for zero-touch deployments, comprehensive mobile and desktop management, conditional access for enhanced security, and centralized policy management. It provides robust patch management, device compliance, and data protection capabilities. The intuitive interface and unified endpoint management offer flexibility and control, making it adaptable for diverse environments. Enhanced reporting and analytics improve visibility into device management and security.

"The Autopilot feature is the most valuable because it saves significant time on managing devices."
"Microsoft Intune has helped us by improving our security posture, leading to fewer security problems, and helping us understand where we have issues."
"Intune's integration with Microsoft 365 is exceptional."

Room for Improvement

Microsoft Intune's improvements are needed in reporting capabilities, better support for non-Microsoft operating systems like macOS, enhanced application deployment, and remote access functionality. Users want more flexibility in policy management and easier administration. There is a call for better integration with other Microsoft products and competitive pricing. Intune should enhance its management features for macOS and Linux, improve stability, speed up deployment and synchronization, and simplify the overall user interface.

"We do not utilize Microsoft customer service and technical support since it is generally a waste of time."
"It would be interesting to integrate the server side of Intune. Some group policy updates we have on the Windows Server side and possibly some on the client side could also be included."
"I rate Microsoft customer service six out of 10. While some technicians go above and beyond, there is inconsistency, and connecting with the most helpful representatives is occasionally challenging."

ROI

Microsoft Intune provides significant cost savings by reducing the need for additional services and resources. Many users report a positive return on investment as the solution eliminates infrastructure maintenance, streamlines device management, and minimizes the need for third-party tools. Notable benefits include increased security, simplified application deployment, and substantial time savings. Operating costs are reduced while enhancing security and productivity. Some entities achieve drastic cost reductions and improved operational efficiency through Microsoft's integration.

Pricing

Microsoft Intune is perceived as competitively priced, especially when bundled with other Microsoft products like Office 365 and enterprise licenses. Many users benefit from its inclusion in packages such as E3, E5, or the Enterprise Mobility Suite, which lowers additional costs. Pricing is often negotiable, varies based on organizational size, and can be cheaper than rival solutions like VMware AirWatch. However, standalone costs can be high, particularly for small businesses, and licensing complexity is frequently noted.

"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."
"The pricing is good because customers are not complaining about it."
"Intune is included with our F3 and E5 licenses."

Popular Use Cases

Microsoft Intune is primarily used for managing mobile devices and applications, ensuring device compliance, and deploying security policies. It facilitates Unified Endpoint Management capabilities, enabling organizations to securely manage Windows, iOS, and Android devices. Intune integrates with Microsoft 365 for device and application management, allowing companies to implement conditional access policies, deploy apps, and handle security remotely. Users also rely on Intune for managing endpoint security and patching, especially for remote work environments.

Service and Support

Microsoft Intune technical support is mixed. Some users find it responsive and effective, especially with premium support, while others report slow response times and inadequate solutions. Training and expertise levels vary, with escalation often required for complex issues. Online resources and partners are helpful, but direct support can be challenging. The experience often depends on the severity level and channel of contact, with premium options providing faster resolutions. Improvements in responsiveness and knowledge are needed.

Deployment

Microsoft Intune's initial setup is generally straightforward with variation in complexity based on user experience and deployment environment. Some find it easy and quick, deploying within days, while others require weeks or months due to policy configurations or hybrid setups. Experienced users cite it as uncomplicated, though certain organizations note dependencies on external factors like Azure integration, security policies, or specific industry requirements. Some users emphasize minimal maintenance due to its cloud-based nature.

Scalability

Microsoft Intune showcases impressive scalability, accommodating organizations of various sizes seamlessly. Users find it easy to scale due to its cloud-based nature and flexibility in license management. Microsoft Intune effectively manages a diverse range of devices, with many users noting the absence of scaling issues, even in large implementations. Its adaptability makes it a preferred choice for enterprises looking to expand device management capabilities efficiently. Overall, users rate its scalability highly, indicating widespread satisfaction.

Stability

Microsoft Intune is generally stable, with many users praising its reliability, though there are occasional issues. Improvements have been noted over the years, with few outages or bugs. Users appreciate its cloud-based stability and reliability. There are some instances of deployment delays or minor inconsistencies, but most find Intune dependable. Users believe it's robust, and Microsoft's efforts towards stability are visible. The ratings frequently highlight stability between eight and ten out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Intune Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

26%

Computer Software Company

11%

Financial Services Firm

Government

Manufacturing Company

University

Healthcare Company

Retailer

Construction Company

Comms Service Provider

Energy/Utilities Company

Insurance Company

Non Profit

Real Estate/Law Firm

Media Company

Wholesaler/Distributor

Legal Firm

Hospitality Company

Outsourcing Company

Transportation Company

Performing Arts

Pharma/Biotech Company

Recreational Facilities/Services Company

Logistics Company

Consumer Goods Company

Compare Microsoft Intune with alternative products

Learn more about Microsoft Intune

In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

Microsoft Intune Device Management Key Features

With Microsoft Intune Device Management you can:

Ensure devices and apps are compliant with your security requirements.
Rapidly deploy and authenticate apps on all company devices.
Remotely access devices to troubleshoot issues or to remove data from them.
Generate reports for all devices in the system.
Monitor the way users access and share information to protect company information.
Set rules and configure settings on personal and organization-owned devices to access data and networks.
Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

Mobile Application Management

Mobile application management in Intune is designed to protect your organization’s data at the application level.

With Microsoft Intune Application Management you can:

Configure apps to run with specific settings enabled.
Update existing apps that are already on the device.
See reports on which apps are used and monitor their usage.
Selectively wipe organization data from apps.
Add mobile apps to user groups and devices.

As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

Reviews from Real Users

Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

Microsoft Intune was previously known as Intune, MS Intune, Microsoft Endpoint Manager.