Microsoft Intune Reviews

Name: Microsoft Intune
Brand: Microsoft
Rating: 4.1 (210 reviews)

Vendor: Microsoft

4.1 out of 5

210 reviews
93% willing to recommend

3,544 followers

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What is Microsoft Intune?

Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

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Microsoft Intune is the #1 ranked solution in top Remote Access solutions, #1 ranked solution in top Enterprise Mobility Management (EMM) solutions, #1 ranked solution in top Unified Endpoint Management (UEM) solutions, #1 ranked solution in top Microsoft Security Suite solutions, and #2 ranked solution in top Configuration Management solutions. PeerSpot users give Microsoft Intune an average rating of 8.2 out of 10. Based on the analysis of the 210 most recent Microsoft Intune reviews, the overall sentiment is positive, with a sentiment score of 7.2. Microsoft Intune is most commonly compared to Workspace ONE UEM: Microsoft Intune vs Workspace ONE UEM. Microsoft Intune is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 26% of all views.

Helped 816,562 peers since 2012

Featured reviews

Gaurav Chandola

Senior Associate Specialist at a financial services firm with 1,001-5,000 employees

Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.

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Mike Sanlon

CTO at Sojitz Logistics Corporation of America

Microsoft Intune has played a crucial role in enabling remote work for our facilities under our BYOD policy. It has been essential for our success. Consolidating all our endpoint security management tools into a single platform significantly improves our IT and security operations. This streamlined approach provides us with the advantage of using only one reporting stack, and it yields synergies that surpass the capabilities of individual solutions from separate vendors. Integrating Intune with other Microsoft services has streamlined authentication through single sign-on. We're now transitioning to passwordless authentication for enhanced security and convenience within our unified environment. Last week, for example, someone traveling to China had their laptop stolen. Fortunately, thanks to Intune, we were able to remotely wipe the device, protecting their data. The incident reporting and analytics tools enable us to monitor our devices' compliance status near-continuously. As licensed customs brokers subject to Department of Homeland Security inspections, this allows us to generate reports quickly and efficiently, reducing inspection time from thirty minutes to three to four minutes. Intune gives us full visibility into our devices and IT control across all platforms. This has significantly streamlined our management process. Previously, two people in our ten-person department spent their entire time monitoring platforms and fixing issues. Now, only one person devotes 75 percent of their time to these tasks. This means we're accomplishing more with fewer people and less time overall. It's great, but the issue with any platform like it is the delay between deploying something and it rolling out remotely. However, it's probably the best option available in terms of keeping us informed about what's happening outside our server room or hosting environment. Microsoft Intune has been instrumental in securing our hybrid work environment and protecting data on company-owned devices (BYOD). Before Intune, if someone lost their phone, wiping it meant erasing all their personal data - photos, documents, everything. Today, with Intune, we can selectively remove only our applications and data. This allows users to recover a lost phone and restore their personal information. Intune empowers us to be more proactive, eliminating the worry of accidentally wiping a misplaced device. Microsoft Security Signals has become an invaluable addition because it provides centralized reporting capabilities. This one-pane-of-glass view empowers us to easily communicate our security posture internally to management and externally to regulatory agencies and auditors. I'm impressed with the Intune endpoint privilege management feature. It's allowed us to reduce even the admin team's permissions significantly. Now, they typically lack access to most things, but the system elevates their privileges just in time for them to complete specific tasks and then demotes them again afterward. This least-privilege approach has been fantastic, and the built-in integration across the entire Microsoft stack is a major advantage. It saves us the hassle of purchasing and integrating a separate solution – it's simply there and works seamlessly. Implementing least privilege access through Endpoint Privilege Management has significantly improved our organization's attack surface. For example, our Microsoft Secure Score was around 60 percent before adopting the solution, and it's now up to 98 percent. This reduction in the attack surface has also enabled us to implement various remediation measures and establish context-based security. For instance, even if users enter the correct password and complete two-factor authentication, we can require additional authentication if they log in from an unfamiliar location, such as a new country or state. This multi-layered approach provides us with an enhanced sense of security. Intune has helped reduce the risk of security breaches in our organization. We had another deployment solution for Apple iOS and Mac devices. Additionally, we also managed a few Linux boxes with an unsupported management architecture. We were able to migrate all of those devices to Intune. Intune has helped consolidate vendors.

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Prateek Agarwal

Manager at Indian Institute of Management Visakhapatnam

I like * all the security features it has * the graphical user interface, which is very smooth. * the fact that it is very easy to understand * the integration with other applications. There is a single pane of glass for user access and a single sign-on facility for the user. If you have already logged in to Microsoft Azure or on-premises, you can redirect directly to Microsoft Endpoint Manager, monitor all your security threats, and analyze the data associated with the application in a single, unified way. You can adjust your security policies and any other rules with the solution and apply them to specific groups or specific users. Overall, it is a highly customizable and easily manageable solution. Integration with Microsoft applications like Microsoft Office, Microsoft Dynamics, and 365, is very smooth. As far as MS applications go, it is a very good solution to work with. Microsoft Endpoint Manager is a solution for every organization that is using Microsoft applications or Azure, whether on-premises or in the cloud. It is a well-suited application for those environments. We are also using Conditional Access along with the rule-based features. We apply them to specific users in a group so that they can't access particular user data, such as column-based or tab-based data. It can be hidden from those specific users in the groups. Conditional Access can be used to allow or block access to on-premises data based on policies. When we use Conditional Access, it is typically a combination of device compliance policies so that only the compliant devices can access or exchange data between the sources and destinations. Permission Management is a part of Conditional Access. It is very transparent and very easy to use. Within a few clicks, you can easily configure which devices you want to permit and which devices you want to deny, whether it is for Amazon S3 or Google cloud. Because we are using Microsoft Azure, we are typically working with Microsoft SQL Server, Microsoft Office 365, Dynamics, et cetera. But it works well with all applications. That is helpful because we do not want compatibility issues. For example, if there is a compliance policy in the organization, you can allow specific mobile devices into an application so that only a specific group of users can access it. The rest of the users can't access it as there might be confidential data there. You can implement that with Conditional Access policies.

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Microsoft Intune mindshare

Product category:

As of November 2024, the mindshare of Microsoft Intune in the Unified Endpoint Management (UEM) category stands at 41.2%, down from 44.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Unified Endpoint Management (UEM)

Key learnings from peers

Last updated Oct 31, 2024

Valuable Features

Microsoft Intune's most valuable features include seamless integration with Azure Active Directory, Office 365, and Windows Defender. It offers conditional access, policy enforcement, device management, and comprehensive security features. Its cloud-based administration and single-pane view simplify management. Autopilot enhances deployment, while Mobile Application Management provides application control. Intune excels in endpoint management, compliance monitoring, and scalability. It's a preferred choice for organizations using Microsoft 365, offering a unified approach to user and device security.

"We work completely in a Microsoft environment. Its interface is similar to other Microsoft solutions that we are using such as Microsoft Defender. So far, for our administrators, it is easy to use."
"For our clients, the conditional access feature along with different compliance policies that they can set is valuable."
"The ability to work from all over the planet is valuable. You just need a functioning and working Internet connection."

Room for Improvement

Microsoft Intune needs better application deployment and reporting. Many users find the user interface challenging, with some lacking integration with non-Windows devices. Features for Linux and Android need enhancement. Reporting capabilities fall short of expectations, often providing incomplete data and delaying sync times. Improvements are needed in remote management tools and configuration processes. Support for Apple products, data protection tools, and easier policy management are also frequently mentioned areas needing attention. Users express concerns over licensing and cost.

"At the moment, we need more flexibility. We have some offices migrating to Windows 11 remotely. Sometimes, it is difficult to manage image installation because we have to collect some information before starting image deployment. Currently, Intune cannot collect the information needed for deploying new images."
"The mobile management is good for iPhone and iPad, but the Apple Mac management needs improvement. That is probably because Microsoft does not have low-level access to Apple Mac hardware. If you are doing basic things, it is okay, but if you want to image Apple Macs and do things like that, then Jamf is much better."
"I, as such, do not have any specific inputs or needs. However, there is always room for improvement when it comes to scalability."

ROI

Microsoft Intune enhances integration with Microsoft products, resulting in cost savings by reducing operational tasks and resource needs. Users report significant savings, especially when retiring other services like AirWatch and experiencing high ROI by eliminating unnecessary hardware and maintenance costs. Many highlight improved security and productivity, emphasizing its value. Although some find it challenging to quantify returns, overall satisfaction suggests it's worth the investment, with substantial time and manpower efficiencies noted.

Pricing

Enterprise buyers evaluating Microsoft Intune often find it cost-effective, especially when bundled with Microsoft 365 E3 or E5 licenses. Users highlight the inclusion of Intune in various Microsoft packages, reducing the need for additional purchases. Pricing typically ranges from $2 to $8 per user, per month, depending on the bundle and features. While generally competitive against rivals like VMware and IBM, the cost can be high for standalone purchases or smaller organizations. Negotiating with Microsoft can yield competitive pricing, especially for large deployments.

"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."
"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."
"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

Popular Use Cases

Organizations primarily utilize Microsoft Intune for mobile device and application management, enabling security and compliance across devices. It facilitates endpoint management, software deployment, conditional access, and policy enforcement for mobile devices and desktops, including Windows, iOS, and Android. Intune is employed for protecting company data, enforcing compliance with regulatory standards, and managing bring-your-own-device scenarios, seamlessly integrating with cloud services to ensure secure remote management and control over corporate resources.

Service and Support

Microsoft Intune's customer service and support are mixed. Users often find response times slow, especially without premium support. First-level support frequently redirects users to online resources. Higher-tier support is more effective, but accessibility varies. Many appreciate the detailed assistance once connected to knowledgeable staff, yet some express dissatisfaction with issue resolution. Premium and community support options enhance experiences, but basic support can lag, impacting users relying on timely interventions.

Deployment

Microsoft Intune's initial setup generally proved straightforward, particularly for those with previous experience. Short deployment times were common, often ranging from a few days to weeks, depending on complexity and scale. Cloud-based deployments were deemed simpler, while hybrid environments presented more challenges. Some organizations needed support to overcome initial hurdles. Intune's maintenance requirements were minimal, as Microsoft manages updates, requiring only policy adjustments from users as necessary. Proper preparation eased the process.

Scalability

Microsoft Intune is widely regarded as being highly scalable across various organizational sizes and requirements. Numerous organizations, from small businesses to large enterprises, report no issues scaling up, thanks to its cloud-based architecture. It supports diverse devices and offers flexibility in licensing, allowing expansion without technical difficulties. Users appreciate the ease of scaling, adapting to both Windows and mobile environments, with the capability to manage large numbers of endpoints effectively.

Stability

Microsoft Intune stability is generally high, praised for reliability and improvements over time. Many find it dependable, with minor occasional issues. Some report syncing inconsistencies and deployment delays, but no major stability problems. Intune benefits from Microsoft's ongoing efforts to enhance performance and security. Users frequently rate stability as high, often between eight and ten out of ten, indicating satisfaction despite potential for further development and optimization.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Intune Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

26%

Computer Software Company

11%

Financial Services Firm

Government

Manufacturing Company

University

Healthcare Company

Retailer

Construction Company

Comms Service Provider

Energy/Utilities Company

Insurance Company

Non Profit

Real Estate/Law Firm

Media Company

Wholesaler/Distributor

Legal Firm

Hospitality Company

Transportation Company

Outsourcing Company

Performing Arts

Pharma/Biotech Company

Recreational Facilities/Services Company

Logistics Company

Consumer Goods Company

Compare Microsoft Intune with alternative products

Learn more about Microsoft Intune

In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

Microsoft Intune Device Management Key Features

With Microsoft Intune Device Management you can:

Ensure devices and apps are compliant with your security requirements.
Rapidly deploy and authenticate apps on all company devices.
Remotely access devices to troubleshoot issues or to remove data from them.
Generate reports for all devices in the system.
Monitor the way users access and share information to protect company information.
Set rules and configure settings on personal and organization-owned devices to access data and networks.
Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

Mobile Application Management

Mobile application management in Intune is designed to protect your organization’s data at the application level.

With Microsoft Intune Application Management you can:

Configure apps to run with specific settings enabled.
Update existing apps that are already on the device.
See reports on which apps are used and monitor their usage.
Selectively wipe organization data from apps.
Add mobile apps to user groups and devices.

As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

Reviews from Real Users

Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

Microsoft Intune was previously known as Intune, MS Intune, Microsoft Endpoint Manager.