Microsoft Intune Reviews

Name: Microsoft Intune
Brand: Microsoft
Rating: 4.1 (221 reviews)

Vendor: Microsoft

4.1 out of 5

221 reviews
93% willing to recommend

3,544 followers

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What is Microsoft Intune?

Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

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Microsoft Intune is the #1 ranked solution in top Remote Access solutions, #1 ranked solution in top Enterprise Mobility Management (EMM) solutions, #1 ranked solution in top Unified Endpoint Management (UEM) solutions, #1 ranked solution in top Microsoft Security Suite solutions, and #2 ranked solution in top Configuration Management solutions. PeerSpot users give Microsoft Intune an average rating of 8.2 out of 10. Based on the analysis of the 221 most recent Microsoft Intune reviews, the overall sentiment is positive, with a sentiment score of 7.2. Microsoft Intune is most commonly compared to Workspace ONE UEM: Microsoft Intune vs Workspace ONE UEM. Microsoft Intune is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 26% of all views.

Helped 816,660 peers since 2012

Featured reviews

Gaurav Chandola

Senior Associate Specialist at a financial services firm with 1,001-5,000 employees

Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.

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Prateek Agarwal

Manager at Indian Institute of Management Visakhapatnam

I like * all the security features it has * the graphical user interface, which is very smooth. * the fact that it is very easy to understand * the integration with other applications. There is a single pane of glass for user access and a single sign-on facility for the user. If you have already logged in to Microsoft Azure or on-premises, you can redirect directly to Microsoft Endpoint Manager, monitor all your security threats, and analyze the data associated with the application in a single, unified way. You can adjust your security policies and any other rules with the solution and apply them to specific groups or specific users. Overall, it is a highly customizable and easily manageable solution. Integration with Microsoft applications like Microsoft Office, Microsoft Dynamics, and 365, is very smooth. As far as MS applications go, it is a very good solution to work with. Microsoft Endpoint Manager is a solution for every organization that is using Microsoft applications or Azure, whether on-premises or in the cloud. It is a well-suited application for those environments. We are also using Conditional Access along with the rule-based features. We apply them to specific users in a group so that they can't access particular user data, such as column-based or tab-based data. It can be hidden from those specific users in the groups. Conditional Access can be used to allow or block access to on-premises data based on policies. When we use Conditional Access, it is typically a combination of device compliance policies so that only the compliant devices can access or exchange data between the sources and destinations. Permission Management is a part of Conditional Access. It is very transparent and very easy to use. Within a few clicks, you can easily configure which devices you want to permit and which devices you want to deny, whether it is for Amazon S3 or Google cloud. Because we are using Microsoft Azure, we are typically working with Microsoft SQL Server, Microsoft Office 365, Dynamics, et cetera. But it works well with all applications. That is helpful because we do not want compatibility issues. For example, if there is a compliance policy in the organization, you can allow specific mobile devices into an application so that only a specific group of users can access it. The rest of the users can't access it as there might be confidential data there. You can implement that with Conditional Access policies.

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Mike Sanlon

CTO at Sojitz Logistics Corporation of America

Microsoft Intune has played a crucial role in enabling remote work for our facilities under our BYOD policy. It has been essential for our success. Consolidating all our endpoint security management tools into a single platform significantly improves our IT and security operations. This streamlined approach provides us with the advantage of using only one reporting stack, and it yields synergies that surpass the capabilities of individual solutions from separate vendors. Integrating Intune with other Microsoft services has streamlined authentication through single sign-on. We're now transitioning to passwordless authentication for enhanced security and convenience within our unified environment. Last week, for example, someone traveling to China had their laptop stolen. Fortunately, thanks to Intune, we were able to remotely wipe the device, protecting their data. The incident reporting and analytics tools enable us to monitor our devices' compliance status near-continuously. As licensed customs brokers subject to Department of Homeland Security inspections, this allows us to generate reports quickly and efficiently, reducing inspection time from thirty minutes to three to four minutes. Intune gives us full visibility into our devices and IT control across all platforms. This has significantly streamlined our management process. Previously, two people in our ten-person department spent their entire time monitoring platforms and fixing issues. Now, only one person devotes 75 percent of their time to these tasks. This means we're accomplishing more with fewer people and less time overall. It's great, but the issue with any platform like it is the delay between deploying something and it rolling out remotely. However, it's probably the best option available in terms of keeping us informed about what's happening outside our server room or hosting environment. Microsoft Intune has been instrumental in securing our hybrid work environment and protecting data on company-owned devices (BYOD). Before Intune, if someone lost their phone, wiping it meant erasing all their personal data - photos, documents, everything. Today, with Intune, we can selectively remove only our applications and data. This allows users to recover a lost phone and restore their personal information. Intune empowers us to be more proactive, eliminating the worry of accidentally wiping a misplaced device. Microsoft Security Signals has become an invaluable addition because it provides centralized reporting capabilities. This one-pane-of-glass view empowers us to easily communicate our security posture internally to management and externally to regulatory agencies and auditors. I'm impressed with the Intune endpoint privilege management feature. It's allowed us to reduce even the admin team's permissions significantly. Now, they typically lack access to most things, but the system elevates their privileges just in time for them to complete specific tasks and then demotes them again afterward. This least-privilege approach has been fantastic, and the built-in integration across the entire Microsoft stack is a major advantage. It saves us the hassle of purchasing and integrating a separate solution – it's simply there and works seamlessly. Implementing least privilege access through Endpoint Privilege Management has significantly improved our organization's attack surface. For example, our Microsoft Secure Score was around 60 percent before adopting the solution, and it's now up to 98 percent. This reduction in the attack surface has also enabled us to implement various remediation measures and establish context-based security. For instance, even if users enter the correct password and complete two-factor authentication, we can require additional authentication if they log in from an unfamiliar location, such as a new country or state. This multi-layered approach provides us with an enhanced sense of security. Intune has helped reduce the risk of security breaches in our organization. We had another deployment solution for Apple iOS and Mac devices. Additionally, we also managed a few Linux boxes with an unsupported management architecture. We were able to migrate all of those devices to Intune. Intune has helped consolidate vendors.

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Microsoft Intune mindshare

Product category:

As of November 2024, the mindshare of Microsoft Intune in the Unified Endpoint Management (UEM) category stands at 41.2%, down from 44.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Unified Endpoint Management (UEM)

Key learnings from peers

Last updated Nov 24, 2024

Valuable Features

Microsoft Intune's valuable features include seamless integration with Azure Active Directory for centralized management, robust security policies, conditional access, device management for various platforms, centralized application deployment, ease of use, single sign-on, cloud-based management without infrastructure, and efficient patching and reporting. Autopilot's ability for zero-touch deployment and remote device management enhances productivity, while linking with other Microsoft applications ensures cohesive security for hybrid work environments.

"The main benefit for us with Microsoft Intune is centralized management of all devices, allowing us to apply one policy across the company from one location."
"Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem."
"Everything has worked better since we started using Intune."

Room for Improvement

Microsoft Intune requires enhancements in reporting, remote management, and support for macOS, Linux, and Android devices. Many users face challenges with complex policy setups, limited integration with third-party tools, and insufficient application deployment options. Users express frustration with the cost, user interface complexity, and need for additional security features. Improved MAM capabilities, comprehensive support for non-Microsoft environments, and streamlined configuration processes are also desired by many using the platform.

"Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface."
"Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution."
"Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect."

ROI

Organizations report Microsoft Intune significantly reduces costs, enhances efficiency, and improves security. By eliminating the need for certain services and reducing maintenance costs, it delivers substantial cost savings. Companies experience higher ROI through streamlined processes and reduced manpower requirements. Intune automates tasks, manages devices remotely, and provides a single licensing solution, ensuring productivity and convenience. It's valued for reducing administration time and integrating seamlessly with Microsoft 365, leading to overall financial benefits.

Pricing

Enterprise buyers find Microsoft Intune's pricing and licensing options to be cost-effective, especially when bundled with Office 365 or as part of broader Microsoft packages like the Enterprise Mobility Suite. Intune is often included with E3 and E5 licenses, offering significant savings compared to competitors. However, the standalone cost is higher, and firms may need additional licenses for certain features. Negotiating as part of a broader Microsoft service package is advisable for optimal pricing.

"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."
"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."
"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

Popular Use Cases

Organizations primarily use Microsoft Intune for managing mobile devices, ensuring security, and deploying applications. Microsoft Intune facilitates remote support, compliance monitoring, conditional access, and patch management. It also helps in protecting sensitive data across various devices, including Windows, macOS, Android, and iOS. Many companies integrate Microsoft Intune with existing infrastructure to leverage cloud capabilities for managing BYOD policies, application control, and endpoint protection efficiently.

Service and Support

Microsoft Intune's customer service is mixed. Many users find it responsive and helpful, especially with premium support, while others highlight slow response times and inconsistent solutions. Escalation improves issue resolution, but frontline support often lacks expertise. Users recommend utilizing online resources due to varying support quality. Some report challenges in reaching knowledgeable engineers, and direct Microsoft support may sometimes require improvement. Intune excels in its documentation, yet users feel support can benefit from enhancements.

Deployment

Users report varied experiences with Microsoft Intune's initial setup. Many find it straightforward and simple, especially if they have prior experience or follow Microsoft's documentation. Others note some complexity, particularly for large-scale or hybrid environments, requiring expertise and time. Differences in ease often depend on specific organizational needs, previous system configurations, and the technical skill level of the team involved. Many setups improve with preparation and familiarity.

Scalability

Many opinions reflect that Microsoft Intune is highly scalable for organizations ranging from small to large sizes, with some managing tens of thousands of devices and users without encountering issues. Users note its capacity for expanding cloud-based features and managing various platforms like Windows, macOS, and mobile. The solution is mostly praised for its flexibility and ease of expansion, although some mention improvements needed for macOS support and dynamic group functionalities.

Stability

Microsoft Intune generally shows strong reliability with improved stability over the years, positioning it among top solutions. While occasional sync issues and rare downtime have been reported, most users praise its consistency and resilience. Many note that despite some minor glitches, it performs reliably with minimal service disruptions, largely supported by Microsoft's robust infrastructure and continuous updates. Users emphasize that it remains highly dependable for managing devices securely across diverse environments.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Intune Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

26%

Computer Software Company

11%

Financial Services Firm

Government

Manufacturing Company

University

Healthcare Company

Retailer

Construction Company

Comms Service Provider

Energy/Utilities Company

Insurance Company

Non Profit

Real Estate/Law Firm

Media Company

Wholesaler/Distributor

Legal Firm

Hospitality Company

Transportation Company

Outsourcing Company

Performing Arts

Pharma/Biotech Company

Recreational Facilities/Services Company

Logistics Company

Consumer Goods Company

Compare Microsoft Intune with alternative products

Learn more about Microsoft Intune

In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

Microsoft Intune Device Management Key Features

With Microsoft Intune Device Management you can:

Ensure devices and apps are compliant with your security requirements.
Rapidly deploy and authenticate apps on all company devices.
Remotely access devices to troubleshoot issues or to remove data from them.
Generate reports for all devices in the system.
Monitor the way users access and share information to protect company information.
Set rules and configure settings on personal and organization-owned devices to access data and networks.
Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

Mobile Application Management

Mobile application management in Intune is designed to protect your organization’s data at the application level.

With Microsoft Intune Application Management you can:

Configure apps to run with specific settings enabled.
Update existing apps that are already on the device.
See reports on which apps are used and monitor their usage.
Selectively wipe organization data from apps.
Add mobile apps to user groups and devices.

As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

Reviews from Real Users

Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

Microsoft Intune was previously known as Intune, MS Intune, Microsoft Endpoint Manager.