NinjaOne Reviews

Name: NinjaOne
Brand: NinjaOne
Rating: 4.0 (17 reviews)

Vendor: NinjaOne

4.0 out of 5

17 reviews
93% willing to recommend

122 followers

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What is NinjaOne?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

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NinjaOne is the #1 ranked solution in top Remote Monitoring and Management Software, #4 ranked solution in top MSP Backup solutions, #5 ranked solution in top Mobile Device Management (MDM) solutions, #5 ranked solution in top Patch Management solutions, #7 ranked solution in top IT Service Management (ITSM) solutions, #7 ranked solution in top Unified Endpoint Management (UEM) solutions, #11 ranked solution in top Server Monitoring solutions, #11 ranked solution in top IT Alerting and Incident Management solutions, #22 ranked solution in top Remote Access solutions, and #32 ranked solution in best Network Monitoring Tools. PeerSpot users give NinjaOne an average rating of 8.0 out of 10. NinjaOne is most commonly compared to Kaseya VSA: NinjaOne vs Kaseya VSA. NinjaOne is popular among the large enterprise segment, accounting for 43% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 832,138 peers since 2012

Featured reviews

Jörg Köhler

Owner at AvalisNT AG

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Javier_Rodriguez

Cloud Consultant at i-Community AG

Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, including business intelligence tools, are adequate, however, there is no specific requirement to add AI-driven IT management tasks at this moment.

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Aziz Lyazami

Manager, Information Technology at NYOS CHARTER SCHOOL

I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.

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NinjaOne mindshare

Product category:

As of February 2025, the mindshare of NinjaOne in the Remote Monitoring and Management (RMM) category stands at 20.8%, up from 18.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

PeerAnalyst reports

Type	Title	Date
Category	Remote Monitoring and Management (RMM)	Feb 1, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 1, 2025	Download
Comparison	NinjaOne vs Kaseya VSA	Feb 1, 2025	Download
Comparison	NinjaOne vs Atera	Feb 1, 2025	Download
Comparison	NinjaOne vs TeamViewer Remote Management	Feb 1, 2025	Download

Title	Rating	Mindshare	Recommending
Kaseya VSA	3.9	8.1%	84%	32 interviews Add to research
Quest KACE Systems Management Appliance (SMA)	4.4	1.3%	95%	39 interviews Add to research

Valuable Features

NinjaOne offers valuable features including effective remote monitoring, troubleshooting tools, and patch management. Its user-friendly interface supports performance and device management. Automated remote management and scripting capabilities enhance efficiency. The robust policies and custom scripts, along with integration with third-party tools, streamline tasks. The tool excels in remote access, software deployment, and SLA system management, providing timely updates and monitoring functions. NinjaOne's pricing and mobile app alert capabilities further add to its appeal.

"The customer support at NinjaOne is excellent, rated ten out of ten."
"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."
"The software's automation tools have solved critical deployment problems for small businesses."

Room for Improvement

NinjaOne requires more integrations with third-party providers, improved mobile device management, enhanced remote connectivity, and better software patching. There are concerns about the reporting module being difficult to understand and the user interface needing improvement. The ticketing system experiences delays, while more native solutions for integration issues are desired. NinjaOne's distribution is dependent on active directory, which limits cloud-only environments, and there is a call for added virtual platform support and more user-friendly customization options.

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

ROI

NinjaOne offers a strong return on investment through enhanced productivity and cost savings. Users experience fewer interruptions with remote access capabilities, allowing continuous work while issues are resolved. Significant time is saved as technicians handle a substantial volume of tickets remotely, addressing a high percentage of issues efficiently. NinjaOne's remote management reduces workloads by up to 50%, with many users observing returns within six months, highlighting its effectiveness in optimizing operations and decreasing costs.

Pricing

Enterprise users appreciate NinjaOne's affordability, noting its negotiable subscription pricing model. Costs generally range from $360 to $400 monthly, providing substantial value with included tools like TeamViewer, SentinelOne, and Bitdefender. Users find it cheaper than competitors such as ConnectWise, Acronis, and Veeam. Licensing is monthly and device-specific, with potential discounts for scale. While some may find costs slightly high, educational institutions benefit from tax exemptions, enhancing value perception.

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"The product's pricing depends on the number of PCs or devices."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

Popular Use Cases

NinjaOne is primarily used for managing servers, workstations, and network infrastructure across multiple locations. Organizations leverage it for remote monitoring, management, patch management, software deployment, and scripting. It supports ticketing systems, system updates, and asset management. As a SaaS and hybrid solution, NinjaOne aids small to medium businesses transitioning to cloud-based infrastructures, offering remote access and support. Users appreciate its automation capabilities and cloud interface for effective client and device management.

Service and Support

NinjaOne customer service and support are generally praised for effectiveness and responsiveness, with some users rating them ten out of ten. Documentation and community support, including the Ninja Dojo, are appreciated. Some mentioned tech support resolved issues satisfactorily, while others noted unresponsive service or feature availability inquiries. Many did not require support, indicating reliable functionality. Users express positivity about escalation processes and community involvement, while some highlight occasional challenges with availability and responsiveness.

Deployment

Many find NinjaOne's initial setup simple and quick. Users describe the process as straightforward, involving easy online steps like downloading installers. Deployment times vary, often taking minutes with some using Microsoft tools for larger setups. Although NinjaOne is user-friendly, first-time users may need guidance. Most report minimal maintenance requirements. Some highlight instances of adapting to specific environments, but generally, the process is seen as uncomplicated, intuitive, and efficient.

Scalability

NinjaOne is described as highly scalable, accommodating a wide range of users and devices. Various organizations have expanded their use significantly, adding many nodes and devices. This cloud-based platform can efficiently support increased demands, with some users praising its cost-effectiveness at larger scales despite higher costs at smaller tiers. While primarily focused on monitoring, its backup capabilities receive mixed feedback. Multiple users consistently rate its scalability positively, indicating room for expansion.

Stability

NinjaOne exhibits strong stability, with most users experiencing minimal issues compared to past tools. Frequent updates enhance its reliability, though occasional disruptions occur during off-hours maintenance. Users report consistent performance, rating stability from eight to ten out of ten. Minor challenges include server restarts and rare command execution issues. Despite some breakdowns, NinjaOne remains a preferred choice due to its reliable performance and efficient monitoring updates, leading users to describe it as stable and solid.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our NinjaOne Buyer's Guide for additional reliable information.