NinjaOne Reviews

Name: NinjaOne
Brand: NinjaOne
Rating: 4.0 (15 reviews)

Vendor: NinjaOne

4.0 out of 5

15 reviews
92% willing to recommend

120 followers

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What is NinjaOne?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

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NinjaOne is the #1 ranked solution in top Remote Monitoring and Management Software, #4 ranked solution in top Patch Management solutions, #4 ranked solution in top MSP Backup solutions, #5 ranked solution in top Mobile Device Management (MDM) solutions, #6 ranked solution in top IT Service Management (ITSM) solutions, #6 ranked solution in top Unified Endpoint Management (UEM) solutions, #9 ranked solution in top Server Monitoring solutions, #10 ranked solution in top IT Alerting and Incident Management solutions, #11 ranked solution in top Remote Access solutions, and #25 ranked solution in best Network Monitoring Tools. PeerSpot users give NinjaOne an average rating of 8.0 out of 10. Based on the analysis of the 15 most recent NinjaOne reviews, the overall sentiment is positive, with a sentiment score of 7.3. (Among the highest in the category). NinjaOne is most commonly compared to Kaseya VSA: NinjaOne vs Kaseya VSA. NinjaOne is popular among the large enterprise segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 816,723 peers since 2012

Featured reviews

Aziz Lyazami

Manager, Information Technology at NYOS CHARTER SCHOOL

I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.

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Mir Baidar Ali

Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)

NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point. The first one is the delay issue. The second thing is that there is no reporting system. As an IT person, there is no exact reporting system that we can generate ourselves. This feature should be free because now I use Sensu and I can generate all my reports: what I am doing, what I understand, how many things I resolved, and how many tickets I resolved. Multiple times I contacted Ninja support, and I discussed multiple things, like the delay.

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Gabriel Lunay

Senior Google Workspace Specialist at Lingows

When we deployed the solution, all that we did was dictate an organization inside NinjaOne, download a file, and then point out which organization the file should fall under. If it's for a client, we do that stuff and our client is the one who installs it. When we send over the MSI file, it's super easy to install. I'd say, for example, three to four clicks and you have the file. Some of our clients don't know how to navigate the solution, though, so we're willing to do it remotely for them. If I'm trying to deploy the solution for 20 users, that would only take about 10 to 15 minutes. I think two people are more than enough for deployment. Most of the maintenance is Windows cleanup and maintenance. All you need to do is schedule the maintenance for whenever you want to update or clean it up.

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NinjaOne mindshare

Product category:

As of November 2024, the mindshare of NinjaOne in the Remote Monitoring and Management (RMM) category stands at 20.0%, up from 17.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

NinjaOne's most valuable features include its user-friendly interface, robust monitoring and management functions, remote access, script scheduling, custom scripts for device management, effective patch management that saves significant time, third-party application updates, mobile app alerts for critical issues, automated remote management, and an SLA system that tracks performance metrics for IT staff. Security and integration with other tools are also notable strengths.

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

Room for Improvement

NinjaOne needs more third-party integrations and antivirus solutions, improved mobile app controls, and optimized internet connectivity. Reporting is lacking, and the interface is not user-friendly. Remote connectivity and software patching need enhancement, and the ticketing system is cumbersome. Users also mention cost concerns and suggest improvements for the dashboard, backups, automation processes, and custom fields.

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"The ticketing system in NinjaOne is not the best."
"NinjaOne's pricing and user interface needs improvement."

ROI

Users indicated that NinjaOne demonstrates a strong ROI by reducing downtime and increasing system efficiency. Implementation led to significant savings in both time and resources, enhancing productivity. Cost-effective automation capabilities helped minimize manual tasks, and simplified management contributed to lowered operational expenses.

Pricing

NinjaOne uses a monthly subscription model with costs around $360 to $400, varying based on the number and type of devices. Users find the pricing affordable and negotiable, especially as scale increases. No additional costs beyond standard licensing fees were reported. Many users rate the pricing as reasonable, often cheaper than competitors like ConnectWise, Acronis, or Veeam. Educational institutions benefit from tax-free pricing, enhancing value.

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"The product's pricing depends on the number of PCs or devices."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

Popular Use Cases

NinjaOne is primarily used for managing and monitoring servers, workstations, and network infrastructure across multiple locations. It is utilized for patch management, software deployment, scripting, and remote sessions. Various roles in user support, server administration, and managed service providers rely on NinjaOne for system updates, backup management, and ticketing systems. The cloud-based interface and automatic agent updates enhance its functionality for diverse client environments.

Service and Support

NinjaOne's customer service receives mixed feedback. Some users find the tech support excellent and responsive, with smart assistance over the phone and efficient issue resolution. Others appreciate the good documentation and the supportive Ninja Dojo community. However, some users report unresponsiveness and unsatisfactory responses regarding new features. Most users haven't contacted support due to the software's reliability. Ratings vary, with some giving it a high score and others acknowledging areas for improvement.

Deployment

Users described NinjaOne's initial setup as simple and quick, with processes taking anywhere from a few minutes to a couple of days depending on the environment. It's easy to deploy through various methods like Microsoft group policy or Intune. Some users mentioned it requires some initial customization and policies, especially for first-time users, but remains user-friendly. Maintenance is minimal, and though some clients might need assistance, it's generally straightforward and easy to understand.

Scalability

NinjaOne is cloud-based and allows adding numerous nodes seamlessly. Users highlight its capacity to manage thousands of devices and cost-effectiveness with scalability. It's widely used by help desks, engineers, and large clients, scaling efficiently even for organizations with hundreds of devices. Different regions benefit from its management capabilities, with some users expanding rapidly. Rated highly by users, NinjaOne gets recognized for excellent scalability despite some cost concerns for smaller setups.

Stability

NinjaOne is described as very stable with minor issues that are significantly fewer compared to other RMM tools. Users appreciate the frequent updates and minimal hiccups. Stability ratings are generally high, with most feedback indicating reliability and occasional minor problems, usually related to delays or specific software interactions. Users have noted improvements in stability over time.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our NinjaOne Buyer's Guide for additional reliable information.