Oracle ATG Reviews

We use the solution for order management. 

The tool is useful for B2B retail operations. The e-commerce platform is helpful for our customers when searching for products they want to buy. They can look up items using part numbers or product descriptions, which helps them find exactly what they want. We rely on the search functionality a lot.

After customers find what they need, they can place orders through our order management process. Those are the main things we use the platform for. Even though Oracle ATG isn’t getting much investment for new innovations, it’s still stable.

We have some integrations in place. For example, we've connected with third-party payment gateways to handle transactions and also have integrations with vendors who supply components for our products. However, it’s not a huge operation. We deal with moderate transaction volumes. 

For our e-commerce site, we make use of the entire ATG suite and its multisite concept. This allows us to have multiple sites running on the platform. We take full advantage of all the components such as ATG's BCC (Business Control Center) and XM (Experience Manager). We also use the e-commerce engine in its entirety, taking advantage of all the promotion and targeting features available. Other features we make use of include tiered pricing. In short, we use the entire ATG e-commerce suite.

The Oracle e-commerce platform offers a great way to share products, profiles, and user accounts across multiple sites. Additionally, the platform enables us to target our sites to end users quickly and effectively. 

We use the tool to scan customer documents at our different branches. These documents are needed to evaluate and underwrite loans for our customers. When a customer approaches us for a loan, we need to take their documents and scan them using the software.

The tool's most valuable features are its integration with various scanners, OCR capability, and ability to populate the system with a lot of information. We use the workload automation feature occasionally. 

The solution has standard integrations and all the necessary APIs, so we can technically utilize it effectively.

The client has a book-selling portal where they sell books. Currently, they are using the old 10.x version of Oracle Commerce. They are looking for an open-source solution where the license cost is not very high. The migration timeline should not be very high because they want to migrate completely within one year. We have a lot of third-party integration in our product. We need some solutions where we will be able to migrate easily without changing much.

Oracle ATG is a very good and mature product. The merchandising part is where the business user adds and configures permissions, which is quite important for us.

My company's clients use the tool for e-commerce.

The product is really good. It is a robust tool that can scale up in any business, including some multi-million businesses. The only issue with the tool is that it is not cloud-based. Nowadays, everything gets moved into the cloud, and people also want to reduce their dependence on the infrastructure, which is why they are moving out of Oracle ATG. The people who are on Oracle ATG are very happy.

There are several valuable features, such as the quick deployment of e-commerce platforms, the ability to customize and personalize, and the Endeca-driven search engine.

The personalization engine is the best part of this product. We're able to customize it according to our and our customers' needs and how we want it to function.

It is a typical user journey. We configure products, and our customers use our site. They choose a product, and then they place a shipment request for the product.

The features that help us to change the product and pricing are good. They give us enough flexibility to manage this application.

• It provides best-in-class CRM, retail, and cross-channel commerce to broadest range of industries.
• It has one of the best-in-class personalization features and a search engine which supports delivery of relevant experiences to every customer.
• It offers granular business control, total hands-on control over every aspect of the experience.
• It has merchant-inspired tools.
• Strength of platform: It has been architected for performance, scalability, and operational efficiency.

• Has integrated business analytics.
• Easy-to-customize Reference Store which supports Quick Launch.

It has helped clients to achieve higher sales revenue, profitability, efficiency, and accelerate growth.