Proofpoint Email Protection Reviews

Name: Proofpoint Email Protection
Brand: Proofpoint
Rating: 4.2 (49 reviews)

Vendor: Proofpoint

4.2 out of 5

49 reviews
95% willing to recommend

1,577 followers

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What is Proofpoint Email Protection?

Proofpoint Email Protection enhances email security by blocking phishing, malware, and spam threats. It serves as a firewall for inbound and outbound emails, featuring encryption, data loss prevention, and machine learning capabilities.

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Proofpoint Email Protection is the #1 ranked solution in top Secure Email Gateway (SEG) solutions, #2 ranked solution in top Security Awareness Training providers, #2 ranked solution in top Office 365 Protection solutions, and #3 ranked solution in top Digital Risk Protection solutions. PeerSpot users give Proofpoint Email Protection an average rating of 8.4 out of 10. Proofpoint Email Protection is most commonly compared to Microsoft Defender for Office 365: Proofpoint Email Protection vs Microsoft Defender for Office 365. Proofpoint Email Protection is popular among the large enterprise segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 29% of all views.

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Proofpoint Email Protection

November 2024

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Featured reviews

Pranay Gurrapu

Cyber Security Engineer at News Corp

We use it for user queries. For example, if a user flags that they're not receiving emails from a particular sender, we investigate where it got blocked in Proofpoint, if it was delivered successfully, or if it was quarantined. We also onboard new domains, adding SPF and DKIM records to the DNS…

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SimonClark

Cyber Security Advisor - Director at Fort Net UK

I use the product for email protection and staff awareness training. Proofpoint Email Protection offers an additional layer of protection compared to other brands like Microsoft, Mimecast, and Barracuda. While these major companies excel at detecting malicious attachments, the solution goes…

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Stephen Whitehouse

Group Head of IT at Frontline Ltd

The whole configuration management piece of the product requires some work, as it is one of the areas where the tool has certain shortcomings. Though it is an easy-to-install product, it might be difficult to get the process right for some users. The basics related to the installation process are simple to understand, but it takes a lot of effort to figure out areas to use this tool effectively if you want to do something above the basic level. The high cost of the product is an area of concern where improvements are required. I would like to see a lot of premium content in the product moved to a lower band because the basic version of the tool is relatively cheap compared to the sophisticated versions with additional costs. One person who works full-time needs to take care of the maintenance part.

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Valuable Features

Key features of Proofpoint Email Protection include its ability to remove unwanted messages, anti-spam capabilities, user-friendly interface, URL rewrites, sandbox accuracy, customized security rules, email authentication, anti-phishing functionality, business email compromise protection, targeted attack prevention, spam and phishing filters, dashboard visibility, ease of use, AI integration, quarantine capabilities, scalability, cost-effectiveness, and strong threat detection. Proofpoint is also known for its high accuracy, technical support, and additional layer of protection compared to competitors.

"It's the top choice because no company can operate without security. Ensuring email protection is a major priority for any organization when building its infrastructure."
"The Tap and Trap features. They are the best features."
"It's easy to use, even for those new to IT."

Room for Improvement

Proofpoint Email Protection needs improvement in better integration with complex environments, enhancing search functionality, lowering cost, reducing false positives, improving the user interface, streamlining the setup process, expanding phishing protection, refining email encryption and PLP features, and including better training and support. Customers report a lack of local support, high prices, and a need for more intuitive smart search and seamless administrative interface. Enhanced customization, reporting, and stability are also desired.

"One major threat is QR code phishing, along with TOAD (Telephone-Oriented Attack Delivery). TOAD attacks don't include links, URLs, or attachments in emails. Instead, attackers try to trick you into calling them, often by offering something enticing like a 50% discount on football matches."
"The support team was a bit slow."
"Sometimes it doesn't detect actual spam emails, and sometimes it catches normal emails."

ROI

Proofpoint Email Protection provided significant return by preventing costly ransomware attacks and reducing spam and phishing emails. Companies experienced over a 50% decrease in malicious emails and saved money by avoiding breaches. Proofpoint effectively blocked as much as 10% more threats compared to competitors. The tool was valued for its efficiency despite being considered slightly costly, and clients rated its ROI highly. Some partners have not yet experienced ROI due to recent partnership.

Pricing

Proofpoint Email Protection pricing is considered relatively high, often described as expensive by users. Annual costs can vary, with some users citing amounts between $80,000 to $92,000. Licensing is typically $8 per user, with options for monthly or annual billing. Additional fees for higher-tier support may apply. While some users feel it offers good value, others find it overpriced compared to competitors like Mimecast and Barracuda. Overall, the cost is competitive but leans toward the higher side.

"It is expensive."
"I rate the product price a seven on a scale of one to ten, where one is low price and ten is high price."
"The tool's pricing depends on the customer's preference, offering options for an annual license or a monthly subscription. The cost varies based on factors such as the number of users and specific requirements. Overall, the pricing is competitive."

Popular Use Cases

Organizations use Proofpoint Email Protection for advanced email protection, blocking malicious emails, phishing, spam, and malware. They benefit from features like encryption, anti-phishing, anti-malware, data loss prevention, targeted attack protection, and threat response auto-pull. Proofpoint safeguards both inbound and outbound emails, integrates with services like Office 365, and provides capabilities like email quarantine, blacklisting, whitelisting, and sandboxing, ensuring comprehensive email security and filtering.

Service and Support

Customer service and support are generally highly rated. Users find technical support responsive, knowledgeable, and intuitive, though some highlight occasional slow response times and limited expertise. Many appreciate fast resolution and 24/7 availability, rating it highly. Some users experience issues with portal accessibility or mismatch with support operations' availability. Comparisons to other providers, such as Microsoft, often favor Proofpoint Email Protection for being more professional and prompt. A few users have not used technical support.

Deployment

Users found Proofpoint Email Protection's initial setup straightforward and easy. Deployment times varied from a few hours to up to several days, depending on the organization's network, preparation, and technical familiarity. In some cases, cloud integration and DNS settings required additional expertise. Generally, the setup was rated positively, though some encountered complexities when integrating with other systems. Instances of using external help were noted.

Scalability

Proofpoint Email Protection is highly scalable with cloud-based architecture and multiple bundles available. Users report seamless scalability across various user volumes, from small projects to large enterprises. Administrators find it adaptable, with ratings often exceeding seven out of ten. It supports expanding capacities effortlessly, regardless of the number of employees or endpoints. Many appreciate its flexibility and ease of scaling, citing benefits like central management and subscription models allowing license adjustments.

Stability

Proofpoint Email Protection is highly stable with no significant issues, frequent downtime, or bugs. Users praise its reliability, with only a few indicating occasional minor problems. Most rate its stability highly, often giving it scores ranging from 7 to 10 out of 10. Stability has been noted consistently across various deployment scenarios, including cloud and on-premises environments. Some users observe rare issues, but these are infrequent and do not impact their overall positive experience.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Proofpoint Email Protection Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

29%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Government

Retailer

Insurance Company

Healthcare Company

Energy/Utilities Company

University

Construction Company

Real Estate/Law Firm

Comms Service Provider

Non Profit

Hospitality Company

Outsourcing Company

Wholesaler/Distributor

Media Company

Legal Firm

Performing Arts

Transportation Company

Logistics Company

Recreational Facilities/Services Company

Consumer Goods Company

Pharma/Biotech Company

Compare Proofpoint Email Protection with alternative products

Learn more about Proofpoint Email Protection

Businesses use Proofpoint Email Protection for its advanced anti-phishing tools, threat protection, sandboxing, and spam filtering, significantly improving email security infrastructure. It offers strong AI and algorithms, user-friendly dashboards, and efficient quarantine and analysis tools. Integration with Office 365, flexible blacklist/whitelist options, and robust malware protection are key strengths. While it provides scalability, reliability, and cost-effectiveness, areas for improvement include better integration with complex environments, enhanced search functionality, and more intuitive smart search.

What are the important features of Proofpoint Email Protection?

Anti-phishing and anti-spam capabilities: Protects against phishing attempts and reduces spam.
URL rewriting and sandboxing: Secures email links and analyzes suspicious attachments in a safe environment.
Business email compromise prevention: Detects and mitigates email fraud attempts.
Integration with Office 365: Seamlessly works with Office 365 for enhanced email security.
User-friendly dashboards: Provides intuitive interfaces for easy management.
Flexible blacklist/whitelist options: Customizable settings for email filtering.
Robust malware protection: Detects and blocks malware threats effectively.

What benefits do businesses gain from Proofpoint Email Protection?

High detection accuracy: Reduces false positives and ensures reliable threat detection.
Ease of use: Intuitive design makes it accessible for non-technical staff.
Cost-effectiveness: Provides solid email security at a reasonable cost.
Scalability: Adapts to growing business needs.
Excellent customer support: Offers responsive and helpful assistance.

Industries such as healthcare, finance, and retail implement Proofpoint Email Protection to safeguard sensitive information and ensure compliance. In finance, it prevents fraud and secures transactions, while in healthcare, it protects patient data and prevents breaches. Retailers use it to secure customer information and protect against phishing attacks, enhancing overall security and trust.

Proofpoint Email Protection was previously known as Proofpoint Enterprise Protection, Cofense PhishMe, Proofpoint Digital Protection.