SAP Business One Reviews

Vendor: SAP

4.0 out of 5

65 reviews
90% willing to recommend

2,053 followers

What is SAP Business One?

The SAP Business One application offers a way to manage your entire business – from accounting and financials, purchasing, inventory, sales and customer relationships, and project management, to operations and human resources. SAP Business One helps you to streamline processes, gain a greater insight into your business, so that you can act fast and make decisions based on real time information, to help you drive profitable growth.

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SAP Business One is the #4 ranked solution in top ERP solutions. PeerSpot users give SAP Business One an average rating of 8.0 out of 10. SAP Business One is most commonly compared to SAP ERP: SAP Business One vs SAP ERP. SAP Business One is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

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Featured reviews

Madhava Pemmaraju

Practice Head at Panfish

SAP Business One is primarily used for small to medium businesses in the MSMB market. It helps run the packaged enterprise solution for customers who cannot afford a full-fledged SAP S4HANA solution. It is used for standard finance, warehouse, and supply chain processes One of the biggest…

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Ijlal Naqvi

Lead SAP Cloud Services at a computer software company with 201-500 employees

If I speak about a feature in the tool that helps with financial management, I would say that of all the products I have ever worked on, used, or implemented, the finance part is pretty much the same in all ERPs and bookkeeping software tools. Finance is a regulated thing. It has to generate financial statements related to all the accounts. All financial management systems will look into the ledger, accounts payable, and accounts receivable. Generally the tool has two models. If the tool's in-house model is opted, then just one person is needed to maintain the product as an ERP administrator. If it is through a partner, then we usually have managed services, so you get access to a whole bunch of resources, technical, functional, finance, manufacturing, supply chain, or resources that you can have as part of the managed services contract. My company does not use much of AI with SAP Business One since it is pretty much manual now. It's still pretty much manual for business process enhancements and it still requires more of a consultative approach with more of a human touch. With SAP S4/HANA, there is a process navigator, process data mining tool that does help users since with the use of AI it provides answers to their questions. Recommendations are subjective to the requirements of the users. I would not recommend SAP Business One to a financial services institution or a bank. I would most definitely recommend it to a small family-owned business with about 20,000,000 of revenue, and that too in the area of discrete manufacturing. I rate the tool a seven out of ten.

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Sajith Morais

Consultant Enterprise Solutions - SAP Business One and Google Workspace ( G Suite) at Axleta

I have seen some limitations. For example, in Sri Lanka, I implemented SAP Business One in the fashion industry, specifically the footwear industry. Currently, the system does not support creating size-wise items with a size grid, which would be a beneficial feature to have. Additionally, in some areas, particularly in budget preparation and cost accounting, there are certain limitations that could be improved. Specifically, the budgeting side needs enhancement. When comparing SAP Business One with Netsuite and Microsoft Dynamics, Netsuite has a feature that allows easy integration with email, whereas SAP Business One lacks this capability. Users need to log in to the SAP Business One application separately to access emails, unlike Netsuite. These minor features make a difference, and if SAP Business One can include and improve such aspects, it would become the ideal product for SMEs. One another thing is SAP Business One consumes a lot of network resources and bandwidth, especially when accessing the web solution, B1 Web Access. While NetSuite is a completely cloud-based solution that can be accessed via a web browser, SAP Business One has this facility but faces some constraints, especially in terms of top performance and speed at the browser level. However, in the network, there are issues regarding application slowness. This could be a major concern with SAP Business One. These are some areas of improvement for me.

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SAP Business One mindshare

As of January 2025, the mindshare of SAP Business One in the ERP category stands at 4.3%, down from 6.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerAnalyst reports

Type	Title	Date
Category	ERP	Jan 21, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 21, 2025	Download
Comparison	SAP Business One vs SAP ERP	Jan 21, 2025	Download
Comparison	SAP Business One vs SAP S/4HANA	Jan 21, 2025	Download
Comparison	SAP Business One vs Microsoft Dynamics 365 Business Central	Jan 21, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	21.1%	86%	104 interviews Add to research
SAP S/4HANA	4.2	15.3%	95%	111 interviews Add to research

Valuable Features

Users highlight SAP Business One's financial management, multi-currency support, usability, customization without coding, and comprehensive localization. Integration of modules like CRM, MRP, and production planning is appreciated. It is noted for user-friendliness, scalability, stability, and affordability. Clients value its reporting, dashboards, and automation capabilities. SAP Business One's global reputation, detailed documentation, and ease of deployment are praised. The visualization of connections between transactions and streamlined document management are also considered beneficial features.

"One of the biggest advantages of SAP Business One, especially in the public cloud, is that many features are standardized, which reduces the need for customization."
"One of the biggest advantages of SAP Business One, especially in the public cloud, is that many features are standardized, which reduces the need for customization."
"SAP Business One is pretty streamlined, with tight integration and standard best practice flows."

Room for Improvement

SAP Business One requires enhancements in user interfaces, web accessibility, integration capabilities, and advanced reporting. The production and HR modules are basic and need additional features. Improvements in analytics, scalability, and cloud functionalities are necessary. Customization and easier setup processes would enhance user experience. Overall speed and efficiency, particularly in data handling and report generation, need upgrades. The inclusion of built-in HR and payroll and better mobile support would benefit users.

"SAP Business One lacks solutions for some specific use cases, particularly in HR functions and production planning, which require a lot of customization."
"SAP Business One lacks solutions for some specific use cases, particularly in HR functions and production planning, which require a lot of customization."
"There are limitations around integrations."

ROI

Many have seen significant ROI from SAP Business One through cost and time savings. They report improved operational efficiency, reduced need for additional resources, and decreased overhead costs. Enhanced inventory management reduces inefficiencies. Users rate ROI highly, often seeing returns within months. Businesses benefit from increased transparency across operations, achieving cost efficiency and maintaining fewer staff. Overall, SAP Business One provides substantial savings and improved decision-making capabilities.

Pricing

Enterprise users find SAP Business One pricing reasonable for its robust features, especially compared to rivals like Microsoft GP and Oracle NetSuite. The licensing model involves a one-time software license fee plus an annual maintenance contract. Prices vary by geography and user count, with additional costs for integration or third-party modules. The solution is considered cost-effective for SMEs but may be high for smaller businesses. Many rate the pricing between six and seven out of ten.

"I rate the product pricing structure at around six out of ten due to currency fluctuations posing challenges."
"It's not cheap but offers good value, particularly for medium-sized enterprises."
"If the client's budget is low, they go for SAP Business One."

Popular Use Cases

SAP Business One is used primarily for automating business processes such as finance, inventory management, sales, and production. Many organizations utilize it across financial, inventory, and HR modules. It serves small to medium-sized enterprises in industries like manufacturing, services, and trading. Companies leverage it for ERP functions, project management, customer relationship management, and integrating existing systems. It helps streamline operations ranging from financial transactions to inventory and procurement.

Service and Support

Users report mixed quality in customer service and support for SAP Business One, with experiences varying by partner. Many value-added resellers provide robust support, often rated highly, though some encounter slow responses and find documentation essential. A significant portion relies on partners for effective assistance, highlighting the role of implementation partners in the support process. Overall satisfaction ratings vary, with some users noting areas for improvement, particularly in response times and specific functionality support.

Deployment

Users find SAP Business One's initial setup largely straightforward, often completed in a few days to a few months, depending on complexity and customization requirements. Some mention ease provided by partner support, while others experience moderate challenges, particularly with customized elements and data migration. Users note that setup requires a clear understanding of the system and business processes. The implementation duration varies significantly, influenced by company size and specific organizational needs.

Scalability

SAP Business One is generally considered highly scalable, suitable for small to medium-sized businesses. It handles user expansions well, with many mentioning comfortable operation for a significant number of users. Though customization can be complex, it supports business growth effectively. However, some note limitations in integration. Despite mixed feedback on scalability ratings, many rate its ability positively, though some believe there are more scalable alternatives for larger organizations.

Stability

SAP Business One is highly stable, with users consistently reporting reliable performance, minimal bugs, and rare crashes or freezes. Some reviews mention stability issues in older versions or regions with complex customizations. The software is praised for its adaptability, accurate financial reporting, and efficient processes. Ratings for stability are typically between eight to ten out of ten, reflecting user satisfaction across different versions and deployment scenarios. SAP Business One remains a trusted choice for long-term reliability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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