We use it for customer, inventory management, catalog management, supplier customer management, and financials.
Streamlined integration and enhanced efficiency despite customization challenges
Pros and Cons
- "SAP Business One is pretty streamlined, with tight integration and standard best practice flows."
- "There are limitations around integrations."
What is our primary use case?
How has it helped my organization?
There is some time saving and lower employee headcount, around 40% to 50%.
What is most valuable?
SAP Business One is pretty streamlined, with tight integration and standard best practice flows.
What needs improvement?
There are limitations around integrations. Third-party integrations require the expertise of a functional consultant, and customizations require some technical expertise.
Limitations in terms of the B2B commerce setup exist, and we're looking at a consultant to customize a solution. The MTG integration is not possible as it should be in the cloud, but it's on a hosted private server.
Buyer's Guide
SAP Business One
March 2025

Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,989 professionals have used our research since 2012.
For how long have I used the solution?
I've used the solution for about one year.
What do I think about the stability of the solution?
It's stable as we go through the partners, so there's no direct support.
What do I think about the scalability of the solution?
It is scalable for our purpose, however, there are limitations around integrations.
How are customer service and support?
We go through the partners, so we have no direct support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
There are other providers, such as NetSuite.
What about the implementation team?
We use implementation partners, so it wasn't our process.
What was our ROI?
It's a perpetual investment. In the long term, it is more cost-efficient than some of the cloud SaaS services in ERP available today.
What's my experience with pricing, setup cost, and licensing?
Pricing is acceptable, and it is one of the lower-cost solutions.
What other advice do I have?
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Nov 1, 2024
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ERP Head at ID Fresh Food
Useful for business management, simple setup, and beneficial for small and medium companies
Pros and Cons
- "The most valuable feature of SAP Business One is the ability to manage your entire business with one software package."
- "The solution could improve by having some added authentication, such as SAP CC or SAP S4HANA."
What is our primary use case?
We are using SAP Business One for all finance modules, production, and logistics.
What is most valuable?
The most valuable feature of SAP Business One is the ability to manage your entire business with one software package.
What needs improvement?
The solution could improve by having some added authentication, such as SAP CC or SAP S4HANA.
For how long have I used the solution?
I have been using SAP Business One for approximately eight years.
What do I think about the stability of the solution?
I have not had issues with the stability of SAP Business One.
What do I think about the scalability of the solution?
SAP Business One is useful for small and medium-sized companies.
We have approximately 65 people using the solution in my organization.
I rate the scalability of SAP Business One an eight out of ten.
How are customer service and support?
The support from SAP is good and there is useful online documentation if we have issues.
We are a growing business and we might switch solutions because this solution is best suited for small to medium-sized companies.
I rate the support from SAP Business One a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of SAP Business One is easy. The implementation process did not take long. We have two servers, one for testing and the other for production. We have GIT services for deploying SAP Business One.
What about the implementation team?
We used approximately use two people for the deployment of the solution.
What was our ROI?
The ROI is good for SAP Business One. We have received cost and time savings. We require fewer resources by using the solution.
What's my experience with pricing, setup cost, and licensing?
The price of SAP Business One is expensive and there is only a standard license.
What other advice do I have?
The vendor maintains the server we use for SAP Business One.
I rate SAP Business One an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP Business One
March 2025

Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,989 professionals have used our research since 2012.
Managing Director at a construction company with 1-10 employees
Holds data and traceable information
Pros and Cons
- "So there are a lot of features included with the ERP system."
- "SAP could improve the performance of the business alignment with other products."
What is our primary use case?
We use SAP Business One as a back-office role for information on products. We use SAP APIs to connect directly to our financial systems and in the cloud and for customers. It supports SMEs. We have between 10 or 20 clients using ERP.ERP is used for food resource management and vehicle car sales business. The ERP system allows control, tracking, and reporting via analysis reports. It is also useful for sales reports and historical reporting, in addition to current productivity reporting.
How has it helped my organization?
SAP holds more data and traceable information. Information on any issues is saved, and SAP can recreate errors on the NCP portal. Solutions to issues are also available. You can find SAP features on Android with Samsung phones.
What is most valuable?
Accounting is a good feature, hence why we use SAP Business One. We use a single application to handle and control our resources. We also leave it overnight to process our purchasing tasks. All this is held in one secure database. The system provides information on products sent out to the customer. The system holds data and AI voice data. It also includes accounting control. So there are a lot of features included with the ERP system. We support SAP as we have a lot of experience within the team.
What needs improvement?
SAP could improve the performance of the business alignment with other products.
For how long have I used the solution?
We have 10 years of experience with SAP Business One.
What do I think about the stability of the solution?
Overall, the ERP solutions are stable, but it is more complicated and is not always stable for some customers. It helps to understand the product so you can manage it.
What do I think about the scalability of the solution?
SAP is scalable, as the versions of HANA are constantly being updated. They are currently up to version 6.
How are customer service and technical support?
Technical support is very good.
How was the initial setup?
Setup is okay generally, but not so easy with integrated products such as Microsoft 365.
What about the implementation team?
Implementation is often complicated on the manufacturing side, as it requires integrations with .net. It usually involves using highly skilled SAP consultancy. It is often difficult for the implementer to integrate add-ons and customization, which deviate from a standard installation. I often work with the implementor, and this helps my learning curve. It isn't easy to learn at the beginning. Sometimes, while the implementation occurs, people use Excel and other control documents as a workaround until the system is ready.
What's my experience with pricing, setup cost, and licensing?
We compared the Microsoft solution with Oracle NetSuite, as they have a price decrease. It is, however, not that much cheaper, and the price is comparable to SAP.
Which other solutions did I evaluate?
We have considered using an add-on to the pack using Oracle NetSuite. They don't have a simple method of using the console or for the implementer to create an add-on. They said it was difficult to communicate on the cloud. There were also some defects when they tried to control everything on their contact form. So it didn't work very well.
What other advice do I have?
It is simple for users to use, but we can design and understand how to customize the menus for technical staff. It takes a lot of experience to technically understand the environment, especially when you need to integrate other systems such as the HANA database. We need to have more Linux and freedom experience, but not as much as with Microsoft SQL Server. You also need network knowledge, which is something you can compare the HANA database to.
I would rate SAP at about 8 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
ERP Head at ID Fresh Food
Good for simple business processes but problems with automation and reporting
Pros and Cons
- "Business One's best feature is transport management and collections."
- "There are problems with Business One's collection management and reconciliation."
What is our primary use case?
I mainly use Business One to manage operations, including finance and sales.
What is most valuable?
Business One's best feature is transport management and collections.
What needs improvement?
There are problems with Business One's collection management and reconciliation. It's also quite difficult to automate with external systems, and its reporting could be clearer. In the next release, Business One should include automation for mobile apps.
For how long have I used the solution?
I've been using Business One for over seven years.
What do I think about the stability of the solution?
Business One is stable.
What do I think about the scalability of the solution?
Business One is scalable.
How are customer service and support?
SAP's technical support used to be good but has become very unresponsive.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used SAP S/4.
How was the initial setup?
The initial setup was a very simple process and took a couple of hours since we were using a client web version.
What's my experience with pricing, setup cost, and licensing?
Business One's prices are really high, with a one-time cost of around one lakh.
Which other solutions did I evaluate?
I evaluated Tally, a local Indian product, but it lacked data security.
What other advice do I have?
Business One is good for smaller and medium-sized companies that want to handle simple business processes. For those companies, I would rate Business One nine out of ten, but overall I give it four out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head Of Information Technology at Kasapreko
Good stability and technical support but needs careful implementation in order to be effective
Pros and Cons
- "Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support."
- "Our business has grown beyond the capabilities of Business One. We need a bigger ERP solution, and therefore we are moving away."
What is most valuable?
The solution is pretty straightforward to set up and gets easier over time.
Technical support has been quite good.
We've found the stability to be very good.
What needs improvement?
We aren't overly satisfied with the solution. We are moving away from it.
The solution needs to be implemented properly, otherwise, a company will not be able to get the full benefit of the product.
They need to do more with, budget planning within the solution, in terms of financial budgeting. Right now, we can only input values at our sales target, however, we can't input numbers. The solution also needs to look at the monthly balance. There will need to have some type of maintenance in there. Yet, there is no model for maintenance. If you buy it you need to go and find another solution for your maintenance however, if they can do a maintenance solution within this solution that that would be a wonderful thing.
For how long have I used the solution?
I've been using the solution for seven years or so. It's been a while. I've spent a lot of time on it.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches. It doesn't crash and freeze. It's very reliable in terms of performance.
What do I think about the scalability of the solution?
Our business has grown beyond the capabilities of Business One. We need a bigger ERP solution, and therefore we are moving away. We're looking at SAP S/4 HANA since we already use other SAP products.
We currently have 101 users. In the future, we'll be looking at 130 to 150 users.
How are customer service and technical support?
Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support.
Which solution did I use previously and why did I switch?
We are actually going to move over to S/4HANA. We looked at Oracle, however, we decided on SAP as we already had SAP products. I've worked with a lot of ERP and other products, including other SAP products.
How was the initial setup?
The initial setup is not overly complex. It's pretty straightforward. However, at the outset, when we were fresh users, it seemed to be a bit complex. Over time, you get more and more comfortable with the process.
What's my experience with pricing, setup cost, and licensing?
The price of the solution itself is not the issue, however, the cost of the licensing is strange. No other ERP that concurrent licensing. As I have what will be a hundred users at the time to use it, doesn't matter whether Samuel or George come on, SAP requires an individual attached to a license. That means even if a person is no longer a user, we have to untie the license so nobody can use that license. I need to fill it with a different person.
What other advice do I have?
I am a customer and end-user of the product.
I'd recommend the product to others. Anyone who wants to use SAP Business One should do so. It's a good solution. They need to get a good implementer, however, as if it's not implemented well, you will have issues.
I'd rate the solution at a six out of ten. At first, we really liked it, however, as of now, we need to change as it no longer meets our needs.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
COO at INDIBA
A highly stable and scalable solution useful for manufacturing businesses
Pros and Cons
- "The graphical view of connections between different transactions is a valuable feature of the solution."
- "In SAP Business One, customization can be made easier...I would tell those planning to use the solution that though it is a good solution, it might not be a complete solution since there are some missing features in it."
What is our primary use case?
The solution is mainly used by customers in the manufacturing industry, particularly in areas where there is no need for extensive maintenance and quality control modules. Maintenance and quality control modules are not a part of the core SAP Business One. In short, we serve those businesses that are involved in core manufacturing and have a supply chain but don't need quality control and maintenance. The modules that come with SAP Business One are typically used for procurement, sales, or finance, and we, as implementers, are involved in the implementation phase.
What is most valuable?
The graphical view of connections between different transactions is a valuable feature of the solution.
What needs improvement?
In SAP Business One, customization can be made easier. Even though UDF is available in the solution, form creation and all such related activities should be made easier.
In the solution's future releases, I would like to see quality control and plant maintenance modules.
For how long have I used the solution?
My company is a service provider and acts as implementers for SAP, including SAP Business One. So, we implement SAP ERP, and we have been involved in the implementation work for SAP since 2014. As time progresses, new modules or versions get introduced in the solution, and we take up the implementation process for them.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten. Around 100 users in my organization use the solution.
How are customer service and support?
I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
On a scale of one to ten, where one is difficult, and ten is easy, I rate the initial setup process a seven.
I rate it a seven because they recently came up with the browser access, while many other solutions were already on the browser access for a long time.
Some clients prefer the solution to be deployed on the cloud, while some prefer it to be deployed on-premises. Also, the deployment process takes place in less than a day.
What's my experience with pricing, setup cost, and licensing?
I rate the solution's pricing a six or seven out of ten since it is expensive.
What other advice do I have?
I would tell those planning to use the solution that though it is a good solution, it might not be a complete solution since there are some missing features in it. Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Good accounting and finance features but needs to have barcode functionality
Pros and Cons
- "You can scale the solution well."
- "Some features are missing."
What is our primary use case?
The solution is very useful for manufacturing companies.
What is most valuable?
The most important features are the accounting and finance features. Everything leads to finance.
The initial setup is not too complex.
It's stable.
You can scale the solution well.
The pricing is good.
What needs improvement?
We have some problems around here, in Business One. It's hard to have separate models. We have to make multiple forms and have problems doing that. In manufacturing, we do not have things like the actual cost of the fabric, loss of material, the various costs of raw materials, et cetera.
Some features are missing.
We'd like to see the solution support barcode features.
For how long have I used the solution?
I've used the solution for around five years.
What do I think about the stability of the solution?
The product is stable and reliable.
What do I think about the scalability of the solution?
The solution is scalable.
We have 125 licenses.
How are customer service and support?
There are some problems in technical support in Pakistan.
I have a big license for SAP Business One, one of the 20 licenses. And S4HANA's support in Python is not ideal. Our control team many times has complained due to the slow, slow response for Business One. If you upgrade the hardware, you should get more services.
Which solution did I use previously and why did I switch?
We want to move to S4HANA as it has a better design.
How was the initial setup?
The product does not require a complex setup.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty good. We did not find it to be too expensive.
What other advice do I have?
We are consultants and have customers in Pakistan using it.
I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Practice Head: Digital Transformation at Progressive Infotech Pvt. Ltd.
Offers a complete module that includes finance, material management, sales, and CRM
Pros and Cons
- "The solution offers a structured view and is useful for the top management. The top management finds it organized and structured. It is stable and gives you fewer headaches as an IT manager."
- "While SAP has been a leader in the enterprise and SME segments, many competitors have emerged with new features, especially in analytic modules like Salesforce and Oracle. The rise of cloud tools from providers like Amazon, Google, and Azure, offering analytics and visual analytical tools, has contributed to this shift.It seems SAP Business One may not have focused as much on this aspect, prioritizing the basic functioning of the enterprise. As a result, the latest user experience, particularly in digital aspects of data consumption, may not be on par with what's available in the market."
What is our primary use case?
The solution offers a complete module encompassing finance, material management, sales, and CRM. Additionally, plugins are available, including those for taxation, particularly for GST.
In my work, I use this application extensively to manage our services. Since our company primarily deals with services, it helps in inventory tracking, maintenance, and service management. The application offers end-to-end visibility, allowing me to monitor various aspects such as vendor shipments, warehouse inventory, items in transit, and documentation related to taxation and transportation.
What is most valuable?
The solution offers a structured view and is useful for the top management. The top management finds it organized and structured. It is stable and gives you fewer headaches as an IT manager.
What needs improvement?
While SAP has been a leader in the enterprise and SME segments, many competitors have emerged with new features, especially in analytic modules like Salesforce and Oracle. The rise of cloud tools from providers like Amazon, Google, and Azure, offering analytics and visual analytical tools, has contributed to this shift.It seems SAP Business One may not have focused as much on this aspect, prioritizing the basic functioning of the enterprise. As a result, the latest user experience, particularly in digital aspects of data consumption, may not be on par with what's available in the market.
For how long have I used the solution?
I have been using the product for ten years.
What do I think about the stability of the solution?
SAP Business One's stability is very high.
What do I think about the scalability of the solution?
The product's scalability is good. My company has less than 50 users who use it daily.
How are customer service and support?
The tool's response time is fairly low. The team has good technical ability. However, the product takes time for overall turnaround.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We switched to the product because we sought more stability and wanted to meet specific government compliance requirements. The need for a trusted solution, particularly regarding audits, played a crucial role in our decision-making process.
How was the initial setup?
There is significant room for improvement in setting up SAP Business One. The current process is fairly rudimentary. Deployment takes a couple of days to complete.
What about the implementation team?
Our SAP partner helped with the tool's deployment.
What's my experience with pricing, setup cost, and licensing?
SAP Business One is not cheap.
What other advice do I have?
I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Learn More: Questions:
- Which data catalog can provide support for BI data sources such as SAP BO and Tableau?
- What are the biggest differences between SAP S/4HANA and SAP Business One?
- Which ERP solution better suits a manufacturing company: SAP Business One or Microsoft Dynamics 365 Business Central?
- Is SAP Business One suitable for a manufacturing company?
- Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
- Which tool is better for the glass manufacturing industry: SAP Business One or SAP S/4HANA?
- Which ERP solution is the best choice for a pharmaceutical company: SAP Business One or SAP S/4HANA?
- What are the main differences between SAP Business One (SAP B1) and SAP S/4HANA?
- What are the key differences between SAP S/4HANA and SAP Business One?
- What are the main differences between SAP Business One and SAP ERP?