SAP Business One Reviews

SAP Business One is primarily used for small to medium businesses in the MSMB market. It helps run the packaged enterprise solution for customers who cannot afford a full-fledged SAP S4HANA solution. It is used for standard finance, warehouse, and supply chain processes.

One of the biggest advantages of SAP Business One, especially in the public cloud, is that many features are standardized, which reduces the need for customization. 

With SAP's assistance, it's easier to convince customers to minimize their customizations. This leads to easier management and a better user experience.

SAP Business One lacks solutions for some specific use cases, particularly in HR functions and production planning, which require a lot of customization. 

The API integration is not straightforward and could be improved. The solution lacks scalability as it targets medium to small-scale industries.

I have been using SAP Business One for the last couple of years, less than five years.

The solution is stable for small to medium users and does not generally have latency issues.

SAP Business One is not very scalable, as it is aimed at medium to small-scale industries. If deployed on a cloud with more users, it is not scalable.

SAP Business One support seems to have been reduced. Getting support is not easy and requires more personnel and documentation to improve the support ecosystem.

The initial setup of SAP Business One is straightforward.

The standard installation typically requires two to three technicians.

The solution offers time and cost savings of around 20% to 30%, depending on the size of the business.

The pricing model of SAP Business One is average. It is neither too good nor too bad, and there is room for more flexibility in pricing.

I would rate SAP Business One a seven out of ten. The solution could improve in terms of support and scalability.

SAP business one feature used are the following:

CRM, sales AR, purchase AP, production, service, inventory, Material Requirements Planning, opportunities, administration for business models like LCD machinery suppliers, home and appliance suppliers, LED sell, and RMA suppliers. 

We also use the solution for project implementation.

We started from scratch and migrated from IBM mainframe ERP to SAP business one 2004. 

We also started from scratch and migrated from TW local ERP to SAP Business One 2005.

We started from SAP Business One 9.3 and migrated to SAP S4H 1809, including PO/SO/WO.

The solution strengthens the sales process. Aligned business practices from sales order trail runs to mass production shipments. The customer credit limited controls by addon BPM to approve process and interface SAP sales order for approved completion. 

We've adapted intercompany sales to purchase orders.

We've integrated sales demand to buy materials seamless process. S4H allows for streamlined coordination between different subsidiaries or branches, making it easier than ever to process intercompany sales orders and seamlessly convert them into purchase orders. The solution seamlessly connects sales demand data with the procurement process, ensuring that we maintain optimal stock levels.

The efficient Intercompany sales to purchase order conversion is great. This adaptability significantly reduces manual intervention, eliminates errors, and speeds up the order fulfillment process, including reconciling sales and procurement records across different entities or departments.

We're creating a closed-loop system that optimizes inventory management and ensures that materials are procured efficiently based on actual demand. This real-time integration enhances decision-making and minimizes inventory-holding costs.

The solution needs to have comprehensive visibility into the entire sales-to-purchase cycle, enabling businesses to monitor SO-PO relationships, track order progress, and generate insightful reports.

They need to enhance product and service balance, with a particular focus on improving adaptability and streamlining processes. The integration of sales demand with the procurement of materials, creates a seamless and automated process, ensuring that translates into purchase orders for the necessary materials. 

I've used the solution for three years: from SAP Business One 2004 to SAP Business One 9.3.

The system's adaptability allows for harmony between different entities within the organization. This adaptability helps companies streamline their internal processes and maintain control over inventory and financial data across multiple subsidiaries or branches.

Its ability to seamlessly adapt inter-company sales to purchase order workflows is great.

We've had three years of experience dealing with SAP Business One and it has been fine. 

Positive

yes, by using local Taiwan vendor solutions that may have security leak in Microsoft .net solution. 

We were able to download and output sales/purchase/production orders in SQL command for open orders.

no, if select sap, there is no eaning of saving costing issues. If such high costs ownership is not allowable, please skip SAP resolution.

yes, Microsoft Dynamic 365 is web based but lack of CRM tracking progress to integrate logistic mechanism.

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I work primarily with SMEs, covering a wide range of scenarios such as services, manufacturing, and retail. Occasionally, vertical solutions are needed, but SAP Business One on AWS generally covers all business needs.

The most valuable feature of SAP Business One is its reporting capability. This feature allows me to get all the necessary data required to best analyze the business and improve processes. 

Additionally, it enhances the agility of processes and helps me save time during daily operations.

There is room for improvement in the manufacturing and logistics areas of SAP Business One on AWS.

I have worked with SAP Business One since 2006, providing me with around twenty years of experience.

SAP Business One is a very stable solution, and I rate its stability as ten out of ten.

I would rate the scalability of SAP Business One as eight out of ten.

The technical support from SAP is very restricted to its knowledge base. It does not add much beyond what is already available in the knowledge base. I would rate it as six out of ten.

Neutral

The initial setup of SAP Business One is easy for me.

The ROI seen depends on the scenarios. There are instances of significant cost saving by improving processes and obtaining necessary data for better analysis. SAP Business One makes processes agile and allows me to save time in daily operations.

The pricing of SAP Business One is fair.

Based on my experience, I would rate SAP Business One on AWS nine out of ten. I highly recommend it to others.

We use it for customer, inventory management, catalog management, supplier customer management, and financials.

There is some time saving and lower employee headcount, around 40% to 50%.

SAP Business One is pretty streamlined, with tight integration and standard best practice flows.

There are limitations around integrations. Third-party integrations require the expertise of a functional consultant, and customizations require some technical expertise. 

Limitations in terms of the B2B commerce setup exist, and we're looking at a consultant to customize a solution. The MTG integration is not possible as it should be in the cloud, but it's on a hosted private server.

I've used the solution for about one year.

It's stable as we go through the partners, so there's no direct support.

It is scalable for our purpose, however, there are limitations around integrations.

We go through the partners, so we have no direct support.

Neutral

There are other providers, such as NetSuite.

We use implementation partners, so it wasn't our process.

It's a perpetual investment. In the long term, it is more cost-efficient than some of the cloud SaaS services in ERP available today.

Pricing is acceptable, and it is one of the lower-cost solutions.

I'd rate the solution seven out of ten.

The solution offers a complete module encompassing finance, material management, sales, and CRM. Additionally, plugins are available, including those for taxation, particularly for GST.

In my work, I use this application extensively to manage our services. Since our company primarily deals with services, it helps in inventory tracking, maintenance, and service management. The application offers end-to-end visibility, allowing me to monitor various aspects such as vendor shipments, warehouse inventory, items in transit, and documentation related to taxation and transportation.

The solution offers a structured view and is useful for the top management. The top management finds it organized and structured. It is stable and gives you fewer headaches as an IT manager. 

While SAP has been a leader in the enterprise and SME segments, many competitors have emerged with new features, especially in analytic modules like Salesforce and Oracle. The rise of cloud tools from providers like Amazon, Google, and Azure, offering analytics and visual analytical tools, has contributed to this shift.It seems SAP Business One may not have focused as much on this aspect, prioritizing the basic functioning of the enterprise. As a result, the latest user experience, particularly in digital aspects of data consumption, may not be on par with what's available in the market.

I have been using the product for ten years. 

SAP Business One's stability is very high. 

The product's scalability is good. My company has less than 50 users who use it daily. 

The tool's response time is fairly low. The team has good technical ability. However, the product takes time for overall turnaround. 

Positive

We switched to the product because we sought more stability and wanted to meet specific government compliance requirements. The need for a trusted solution, particularly regarding audits, played a crucial role in our decision-making process.

There is significant room for improvement in setting up SAP Business One. The current process is fairly rudimentary. Deployment takes a couple of days to complete. 

Our SAP partner helped with the tool's deployment. 

SAP Business One is not cheap. 

I rate the solution a seven out of ten. 

In our current business context, we are part of the retail industry. Normally, we purchase products from overseas vendors, and then we resell those products. We may do DLP (Delivery Processing) and all. But after that, we store the products in the warehouse. Finally, we have a Salesforce automation system, which collects the sales orders and transfers them to SAP Business One. It is an integrated system with SAP Business One. Then, to process sales, our users raise the invoices. At the warehouse location, we deliver the goods to the end-users. This business operates as B2B (Business-to-Business), and we handle a considerable volume of transactions. We deal with automotive items such as spare parts, tires, and other products in our portfolio.   

In the backend, the finance team prepares the financial statements through the SAP system. They book payments, process bank transactions, and more. So, this is an integrated process, and we use all the modules of SAP Business One, except for the production module, as we don't have any production requirements in retail. However, we have one subsidiary. When we implement SAP Business One for that particular aspect, we will use the production module. 

Currently, we have a small area where we assemble sales kits for combining items into one particular product. So, with the new implementation, we will use all the modules, enabling us to get comprehensive financial reports. That's the background of our usage.

SAP has taken some steps for improved usability and product innovation, and they have capabilities in integrations, for example, RPA, artificial intelligence, and machine learning, which can be integrated with SAP Business One. So, they are expanding their capabilities and scope. 

SAP Business One has to compete with Oracle NetSuite, Microsoft Dynamics. But when comparing the user interface and the cognitive behavior of the system, SAP Business One stands out as the best. 

Also, the documentation part and the user manuals provided by SAP are quite comprehensive. They give detailed instructions that are easy to understand and offer good guidance to users and consultants. So that's the strength of SAP Business One.

I have seen some limitations. For example, in Sri Lanka, I implemented SAP Business One in the fashion industry, specifically the footwear industry. Currently, the system does not support creating size-wise items with a size grid, which would be a beneficial feature to have. 

Additionally, in some areas, particularly in budget preparation and cost accounting, there are certain limitations that could be improved. Specifically, the budgeting side needs enhancement. 

When comparing SAP Business One with Netsuite and Microsoft Dynamics, Netsuite has a feature that allows easy integration with email, whereas SAP Business One lacks this capability. Users need to log in to the SAP Business One application separately to access emails, unlike Netsuite. 

These minor features make a difference, and if SAP Business One can include and improve such aspects, it would become the ideal product for SMEs.

One another thing is SAP Business One consumes a lot of network resources and bandwidth, especially when accessing the web solution, B1 Web Access. While NetSuite is a completely cloud-based solution that can be accessed via a web browser, SAP Business One has this facility but faces some constraints, especially in terms of top performance and speed at the browser level. 

However, in the network, there are issues regarding application slowness. This could be a major concern with SAP Business One. These are some areas of improvement for me. 

I have been using SAP Business One since 2020. Currently, we are working with version 10.1.

It is my 13th year with SAP Business One. Actually, I have been using SAP Business One since 2010, starting with an early version in 2005. So, it's been a stable product. I have been using SAP B1 for more than ten years now. It has minimum bugs compared to other tools, especially when comparing it with products like SAGE and SHS, which have more bugs. 

SAP Business One is stable, meaning that when we enter data into the system at the front-end level, we can get accurate financial reports at the back end. It ensures the accuracy of the data, and we don't face struggles with financial reporting due to inaccuracies, unlike some local ERP systems where ledger accounts may not be right, leading to discrepancies in balance sheets and other issues. However, with SAP Business One, I don't experience such struggles; it works smoothly. I can confidently recommend it as a stable product.

In the support team, we normally have access to the support portal in SAP Business One. At the first level, we can use the check facility to detect and resolve the issues ourselves. If needed, we can create a ticket and then pass the problem to them, and they will attend to it within twenty-four hours. According to that process, they attend to the job. 

Additionally, SAP Business One has the Remote Support Platform (RSP), which allows them to connect and easily rectify any issues from their side. To use this feature, we need to install the RSP first. 

Overall, I think if there are any inconveniences or instances, SAP have Business One's RSP (Remote Support Platform) along with a special KBS (Knowledge-Based System) that contains support nodes. If something goes wrong, we can refer to those notes and manage any issue with that information. Most of the time, we can find solutions by referring to these notes. 

Additionally, SAP B1 have a huge community where we can search for answers if we don't know something. By simply going to Google and typing our query, we can usually find the information and support we need. They provide excellent support and guidance in terms of security as well.

When comparing SAP Business One with other products, the initial stage can be challenging. The first thing is to comply with the standards and best practices. If we can apply those and define good process flows, along with setting up the necessary configurations, then the implementation process becomes smoother. 

In the beginning, there might be some uncertainty, but it's not a big issue. The key is to follow SAP's recommendations and guidelines. They provide helpful guidance, and if we adhere to those, we will succeed in the implementation process.

It's totally an on-premises one. So we installed the HANA server, and this is a Business One server.

We have several office locations in Sri Lanka. So there are some remote users who access the system through KES Plus. Also, we have warehouses, and the warehouse users access the system through the KES Plus, where they do printing parts and refer to reports, among other things.

The initial cost for on-premise installation was around 50,000 USD for the licenses, including HANA database and other components. After that, we pay an annual maintenance cost (AMC) of 20% of the initial value, depending on the number of users. 

For small and medium-sized enterprises (SMEs) with ten to twenty users, it could be around 10,000 to 20,000 USD. However, if you move to the cloud and choose subscription-based licenses, the costs can vary depending on the service providers. 

Additionally, if you use integration modules or third-party applications, it may incur extra costs. Compared to other products like Microsoft Dynamics and NetSuite, SAP Business One is cost-effective for SMEs.

My advice would be; first, you should have the right consultant to implement the system. SAP Business One is a good product, but it needs to be properly mapped with your business requirements to gain maximum benefit. Customization may be required, such as developing reports, writing queries, and making small customizations, so it's crucial to get support from the right consultant. Some consultants may lack experience and knowledge about the product. 

In my 13 years of experience with SAP Business One and over 15 implementations, I recommend applying the right solution, mapping, and complying with SAP's recommendations and special amendments. If there's a gap between the Business One ERP system and your business requirements, it may lead to failure in the ERP implementation.

SAP Business One is almost perfect. I can give it a ten out of ten. It has been a stable and reliable platform for me.

SAP Business One is a very easy solution for SMBs (small and midsize businesses). SAP Business One is a good product for clients moving from the ERP to standard ERP.

The most valuable features of the solution are reporting, a dashboard, customized reports, and third-party integration. The other good features of the solution are Excel reporting and Power BI integration.

Compared to SAP S/4HANA, the solution has user limitations. SAP Business One would be a great product if more customization is available.

Many clients rely on Apple products, and SAP Business One does not provide any Apple-based solutions. They are only able to connect on reliable browser access, but clients want applications like Windows. SAP Business One should provide Apple-based solutions.

I have been using SAP Business One for seven years.

I rate the solution an eight out of ten for stability.

I rate the solution a nine out of ten for scalability.

The technical support from SAP is really good every time.

The solution's initial setup is simple and not complicated. Everything is well documented, and the reporting is well maintained by SAP.

It took me only nine and a half hours to deploy the solution.

On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven out of ten.

The solution's main competitor is Microsoft Dynamics 365. SAP Business One is a great product. If a client does not understand SAP Business One, they can choose Microsoft Dynamics 365.

The solution's reporting and analytics features are helpful for a quick understanding of the margin and a quick overview. The solution provides many IoT-based integrations. Generally, SAP Business One is capable of running manufactured machines from integrated services.

I suggest using a hybrid model if the client has more than 450 users. If the client has 50 to 100 users, they must go with the cloud version.

I recently implemented integration for a big client. They have integrated with Amazon, AWS, IoT, and third-party end-user analytics services. All are SAP-certified services. SAP Business One does not come with total availability. Sometimes, it needs a two-hour downtime.

I would recommend SAP Business One to other users because it’s a great application.

Overall, I rate the solution ten out of ten.

The most valuable feature of the solution is the fact that the product is designed for small and medium enterprises. One can see particularly everything ranging from procurement to financial processes using the product.

The web client is an area with shortcomings, which SAP is presently working on, and needs to improve.

I have been using SAP Business One on AWS for eight years since we started with it in 2015. I use the solution's latest version. My company has a partnership with Amazon.

Stability-wise, I rate the solution a ten out of ten.

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

In my company, there are around 30 users of the solution.

My company caters to around 170 clients, mostly small and medium enterprises, scattered all over the Philippines, with each client having 50 users.

I rate the technical support a ten out of ten.

Positive

On a scale of one to ten, where one is difficult, and ten is easy, I rate the initial setup a ten since it is an easy process.

The solution is deployed on a public cloud by AWS.

The deployment process can take a long time, considering the end part of the implementation process required for the tool. For a simple setup using AWS, one to two days are needed, but a standard implementation would take four to six months.

Around 8 to 10 people in my company are involved in the product's deployment phase.

The price of the product may vary depending on the number of licenses of SAP Business One you purchase. On average, the licensing costs can be around 50,000 USD. Pricing of the product has certain variables, including the number of licenses and the implementation costs. The costs of the solution will vary depending on the number of licenses or the number of users needing the solution. Though I cannot tell you the exact amount right away, SAP provides users to make a choice on the type of license they want since there are two types of licenses, namely professional licenses and limited licenses.

On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing around seven or eight.

For small and medium enterprises, SAP Business One is an ERP solution they need to consider since it allows them to do integrations with other systems, which can be useful in sectors like retail, manufacturing, or hospitality. One can use the solution for cost-related decisions. SAP Business One can function as an on-premises tool and doesn't need a cloud. Depending on a person's requirements, the tool can be deployed on cloud or on-premises.

I rate the overall solution a ten out of ten.

SAP Business One has modules for different departments like administration, finance, banking, procurement, sales, inventory, production, and services. Each department can directly use SAP Business One, and the financial impact is immediately posted to the finance module. Everything is integrated, and reports are updated with a single click.

Firstly, the top-level view and easy navigation to individual transaction levels. It is beautifully done in SAP Business One. Secondly, each and every module is well-integrated and well-connected. And thirdly, the beautiful reconciliation available in SAP is not easily available in other ERPs.

The warehouse management system requires further improvement. Right now, there is no built-in application for using barcodes or QR codes by the warehouse or operational teams. Customers often rely on third-party add-ons for such features.

There should be a mobile-based handheld application, especially for the warehouse team or the operational team, to use barcode-based or QR-based scanning.

In additional features, it would be great if the mobile application supported barcode and QR code usage. If this feature is available, it would be very useful.

I've been using it for around 11 years. I currently use V10. 

I would rate the stability of this solution as nine out of ten.

The scalability of this solution is limited; it is not easy to extend. Therefore, I would rate the scalability of SAP Business One around seven out of ten. We have almost 300 users in our organization using this solution.

Moreover, we are already planning to increase it.

I would rate my experience with the initial setup around seven to ten for the setup, one being difficult and ten being easy. We prefer cloud deployment.

We outsourced it. Usually, one person is sufficient, but we had two people for the deployment.

The deployment process took one week for SAP Business One.

The pricing is more on the expensive side, so I would rate it ten. It is very expensive.

We were using Dynamic SSL.

I would definitely recommend SAP Business One as it is a very stable and reliable solution compared to other ERPs. It is one of the best ERP options for small to medium enterprises.

Overall, I would rate SAP Business One nine out of ten.

We employ SAP Business One for our business operations, serving the purpose of an ERP system tailored for small and medium enterprises.

There are limitations of SAP Business One. It's a complex topic, and exploring options like SAP HANA is challenging at the moment. Understanding the limitations of ERP requires thorough research. I suggest conducting some preliminary investigations into ERP products before making a decision.

We chose SAP Business One as it caters to SMEs like ours, acknowledging and accepting its limitations. While a larger product exists, switching would entail budget considerations due to the ongoing implementations. Therefore, the current situation with SAP Business One is not a matter of concern.

I am using SAP Business One on AWS for 13 years.

I would rate it 9 out of 10. 

Our technical support comes from the implementation partner, who also directly contacts SAP on our behalf. We do not communicate directly with SAP.

Currently, our partner's performance is satisfactory; they are competent and reliable. It took almost six months.

SAP Business One was implemented by an intermediary, specifically an implementation partner. Therefore, a third party was involved in the implementation process.

I would rate it overall 9 out of 10.