What is our primary use case?
We recently acquired the license, so we are using the latest version.
We use SAP Business one as a basic solution for purposes of finance. We have done integration with property management, the system and HR.
We use another system and integrate with the solution. The property, real estate management, is an additional requirement for our business.
What is most valuable?
The solution is user-friendly in comparison with Oracle.
What needs improvement?
When it comes to HR B1, there should be a standard solution for SAP itself. This issue is why we contemplated going with a different solution.
In respect of HR, we are talking about something basic. Systems should have all the functionality required for SAP functioning and this should be part of the standard module. The localization should be addressed. As we are in the Middle East, they should be familiar with our needs. We found this to be lacking.
While the setup and masters is fine, we occasionally find the templates to be confusing. I cannot say that the problem lies with SAP, but with how things are approached by them from the mandate side. So far so good. They study us and provide us with the details we need concerning how to set up the master.
Much staff is needed for deployment and maintenance. More manpower is required in a more proper manner.
Something which would be helpful to management and, from our vantage point as a user, would be to see a simple reporting tool.
An issue could arise for one who is not technically capable and capable of independently creating and developing certain reports, accompanied by many graphs, as seen with a dashboard framework.
At present, I don't feel we have the tools at our disposal which are available to the user himself, or the access for their creation.
For how long have I used the solution?
We have been using SAP Business One for more than a year.
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What do I think about the stability of the solution?
As we have yet to make full use of the solution's functionality, I am not in a positioin to comment on its stability.
What do I think about the scalability of the solution?
The solution addresses most of our needs.
We plan to use it extensively.
How are customer service and support?
Something which would be helpful to management and, from our vantage point as a user, would be to see a simple reporting tool.
An issue could arise for one who is not technically capable and can independently create and develop certain reports, accompanied by many graphs, as seen with a dashboard framework.
At present, I don't feel we have the tools at our disposal which are available to the user himself, or the access for their creation.
Which solution did I use previously and why did I switch?
We are currently using JD Edwards Oracle and are in the process of trying to shift from that to SAP.
How was the initial setup?
While the setup and masters is fine, we occasionally find the templates to be confusing. I cannot say that the problem lies with SAP, but with how things are approached by them from the mandate side. So far so good. They study us and provide us with the details we need concerning how to set up the master.
What about the implementation team?
We made use of integrators or consultants for the deployment, but preparations were made based on the requirements of the SAP.
Much staff is needed for deployment and maintenance. More manpower is required in a more proper manner.
What was our ROI?
Getting a returnt on our investment is our goal. We are expecting, at present, to see operational efficiency, something which cannot be qualified.
What's my experience with pricing, setup cost, and licensing?
We recently acquired the license, so we are using the latest version.
I do not have the information in my possession concerning the licensing costs.
Which other solutions did I evaluate?
The solution is user-friendly in comparison with Oracle.
What other advice do I have?
We are both users and integrators of the solution.
While the solution is not meant for such a number, we currently have 11 users who are making use of it. For the moment, we are in a trial phase with a company that is running tests. Based on these findings, we will consider moving into multiple companies.
The solution is straightforward and I don't see any issues in this regard.
I would advise others to do thorough testing before implementing the solution.
I rate SAP Business One as a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.