I primarily implement the solution for manufacturing companies.
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
Customizable with an easy initial setup and a simple interface
Pros and Cons
- "It offers users a rather simple interface."
- "In terms of business processes, the production could use improvement."
What is our primary use case?
How has it helped my organization?
The solution has helped with inventory, especially. Having the right inventory figures in the system has really helped companies. It's helpful in making cash orders for sales better due to the fact that the ordering approval process is streamlined.
What is most valuable?
The customization features are the solution's most valuable aspect. You can make user-defined fields and user-defined forms and those make life very easy for the business. The fact that you can do some customization without going into any coding is great.
It offers users a rather simple interface. I like its interface as it is nice and compact. It's user-friendly and easy to navigate.
The initial setup isn't too complicated.
What needs improvement?
If I compare it to bigger ERPs, I'd like to see some more time management options and maybe some better expense management features.
In terms of business processes, the production could use improvement. There could be more maintenance fields.
In some places, there are still many areas that could be enhanced.
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SAP Business One
October 2024
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For how long have I used the solution?
I've been working with the solution for a long time. It's likely been over five years at this point.
What do I think about the stability of the solution?
I haven't noticed any problems with stability. Security-wise, I don't see any issues in the backend of the SQL server. It's okay due to the fact that it is closed off. The reports can become heavy on SQL, so it sometimes slows down.
In general, I haven't dealt with bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
If the solution was more customizable, it would be more scalable. We can scale it to some extent. However, it could be a bit better.
How are customer service and support?
Typically, the partner or consultant provides technical support, and not the company itself. I wouldn't be able to directly comment on their own technical support. I don't have enough insight into it.
How was the initial setup?
The initial setup isn't too complex. It's very straightforward. There is an implementation center for Business One, however, I didn't use any of it during this project. The project management activities in terms of the initial setup sometimes require authorization instead of initialization and it should maybe be better. In general, though, it's pretty logical.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty good. It's not bad if you compare it to other software on the market - such as Microsoft GP or AX.
What other advice do I have?
Due to the countries I work in, largely on-premises deployments are the norm and are preferred.
I used to work with different companies for Business One because my main job is as an implementer. I work as an ERP manager as well, however, my main work is implementation.
I would rate the solution at a nine out of ten. We've been mostly very happy with the product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
Good financial management features and support but the integration needs improvement
Pros and Cons
- "The most valuable feature of this solution is Financial Management."
- "There is no dependency, the integration between the other applications."
What is our primary use case?
This is a complete production. We are manufacturers, especially in the manufacturing demand.
All of the production, finance, purchases, and different modules are being used in SAP Business One.
What is most valuable?
The most valuable feature of this solution is Financial Management.
What needs improvement?
The billing functionality and the integration of one department to other departments are areas that need improvement.
The price for AMC should be optional for those who do not use it.
There is no dependency, the integration between the other applications. For example, if I implement any third party, the integration will be a little bit complex.
The scalability of the data load and other aspects will also be complex.
If you login to SAP S4HANA, it takes you a maximum of 20 seconds and with SAP Business One it will take a least one minute.
Bandwidth needs improvement.
I would like to see production integration included in the next release.
For how long have I used the solution?
The organization has been using this solution for ten years and I joined approximately two years ago.
What do I think about the stability of the solution?
This solution is stable. It's perfect. We have not had any issues.
What do I think about the scalability of the solution?
It's a scalable product.
How are customer service and technical support?
We have contacted technical support and we are satisfied with them.
How was the initial setup?
The initial setup is moderate. I can't say that it is straightforward but it is not complex, and it is not easy.
It's at a moderate level.
What's my experience with pricing, setup cost, and licensing?
In terms of price, it's fair, but the problem is with AMC. We are not using any AMC support but we are still paying it.
What other advice do I have?
I recommend this solution to others who are interested in using it.
I would rate SAP Business One a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
SAP Business One
October 2024
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Helps many organizations to fix their inventory management processes
Pros and Cons
- "The Material Requirements Planning (MRP) feature of SAP Business One has been most beneficial for our reporting needs."
- "The solution's CRM module can be made better."
What is most valuable?
The Material Requirements Planning (MRP) feature of SAP Business One has been most beneficial for our reporting needs.
What needs improvement?
The solution's CRM module can be made better. SAP Business One does not have an HRMS.
For how long have I used the solution?
I have been using SAP Business One for four years.
What do I think about the stability of the solution?
SAP Business One is a stable solution that provides many updates.
What do I think about the scalability of the solution?
Our clients for SAP Business One are usually small and medium-level businesses.
I rate the solution ten out of ten for scalability.
How was the initial setup?
It's difficult to implement the system and get the client's requirements, but after that, it's good.
What about the implementation team?
It takes around two to three months to implement the main parts of SAP Business One.
What's my experience with pricing, setup cost, and licensing?
If the client's budget is low, they go for SAP Business One. If their budget is high, they go for other products.
What other advice do I have?
SAP Business One is really good and has helped many organizations to fix their inventory management processes. The solution's CRM functionalities are good, but not that good. We can integrate other CRM systems like Salesforce and Odoo with SAP Business One.
Depending on the customer's needs, the solution can be deployed both on-premises and on the cloud. Gathering client requirements is a big challenge for us during the solution's implementation. I would recommend the solution to other SMBs.
Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Mar 12, 2024
Flag as inappropriateAssistant Vice President at Abacus Consulting
It's one of the best solutions for automotive use cases
Pros and Cons
- "The most valuable feature of Business One depends on the industry. Generally speaking, Business One works best in automotive industry use cases."
- "Business One's production module has room for improvement."
What is our primary use case?
We are a consultancy with more than 500 customers worldwide in Pakistan, the UK, the United States, and the Middle East. Our customers are in various industries, including pharmaceuticals and manufacturing.
What is most valuable?
The most valuable feature of Business One depends on the industry. Generally speaking, Business One works best in automotive industry use cases.
What needs improvement?
Business One's production module has room for improvement.
For how long have I used the solution?
We have used SAP Business One for 17 years.
What do I think about the stability of the solution?
I rate SAP Business One eight out of 10 for stability.
What do I think about the scalability of the solution?
I rate SAP Business One 10 out of 10 for scalability.
How are customer service and support?
I've contacted SAP support many times, and they've been very helpful.
How was the initial setup?
The complexity of the deployment and the time needed depends on the project's scope. You can complete the deployment in two weeks to a month if you are doing a standard implementation without much customization. We handle the implementation for the customer, and we have teams in various cities who specialize in different industries.
What other advice do I have?
I rate SAP Business One eight out of 10. I recommend it.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer at a tech services company with 1,001-5,000 employees
Plenty of features, priced well, and simple implementation
Pros and Cons
- "I have been happy with the intern purchases, and finance, such as banking."
- "SAP Business One could improve asset management, inventory management, banking system, and production. Additionally, SAP Business One did not deduct TDS, withholding tax on payments."
What is our primary use case?
We are using SAP Business One for finance, purchase, sales, and inventory management.
What is most valuable?
I have been happy with the intern purchases, and finance, such as banking.
What needs improvement?
SAP Business One could improve asset management, inventory management, banking system, and production. Additionally, SAP Business One did not deduct TDS, withholding tax on payments.
There have been some compliance effectiveness issues here in India. For example, in asset management, and business partner management.
In the next version of SAP Business One, they should add seemly integration and advanced functionality compliance.
For how long have I used the solution?
I have been using SAP Business One for approximately six years.
What do I think about the stability of the solution?
SAP Business One has been stable.
What do I think about the scalability of the solution?
I would rate the scalability of SAP Business One a six out of ten. The stability could improve.
I cannot rely on the complete functionality if I implement SAP Business One in my company. For example, if I implement Business One CRM and I cannot rely on it. It is the same with campaign management. It has some functions, but it's not 100% functional, which I can use for my company. We cannot only use this solution in my company because it lacks some functionality.
How are customer service and support?
When you use the technical support you have to route through your implementation partner. Our implementation partner sometimes tells us that our issue or inquiry is not supported in the standard product functionality. He always rejects it. My experience with SAP technical team, it's not good.
How was the initial setup?
The setup of SAP Business One is easy.
What's my experience with pricing, setup cost, and licensing?
The price of SAP Business One is reasonable.
What other advice do I have?
I would recommend this solution to others.
I rate SAP Business One an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Financial Controller at a logistics company with 501-1,000 employees
Reliable, easy to use and install
Pros and Cons
- "It's simple to use and very direct."
- "I am not sure if it has an HR and Payroll functionality, but it would be helpful and make it a more complete ERP if they could put the HR and Payroll functionality in it."
What is our primary use case?
I work in a small college. It is a small to medium-sized enterprise, with few requirements. We are in the service sector and this product works for us.
We have done some integrations with our operational software. We are doing the billing, warehouse management, and inventory management.
We are doing financials.
We also do a full end-to-end procurement from purchasing.
What is most valuable?
It's simple to use and very direct.
I like the simplicity and that it's not very complicated.
What needs improvement?
I would like to see some shortcuts. Sometimes, you find that you have used some ERPs and other systems that make use of external data from applications such as Excel. If you have some information in Excel and you want to easily customize it for entry for SAP then this is an area that is a problem. If you want to do this then it becomes difficult. I know that there are avenues where it can be done, but it becomes difficult. It is much more difficult when you compare it with what I have experienced with some other systems.
I am not sure if it has an HR and Payroll functionality, but it would be helpful and make it a more complete ERP if they could put the HR and Payroll functionality in it.
For how long have I used the solution?
I have been worked with this solution for six years.
What do I think about the stability of the solution?
It's a stable solution. We haven't had any limitations yet.
What do I think about the scalability of the solution?
We have approximately 50 users.
How are customer service and technical support?
We haven't contacted technical support through SAP.
We have a local support partner here. When we have some small issues, we are able to go through them and they help us.
How was the initial setup?
The initial setup was straightforward. It wasn't very difficult.
We don't require a team for maintenance.
What's my experience with pricing, setup cost, and licensing?
We feel that the licensing fees are a bit on the higher side. If there is a scope for reductions, it would be very welcome.
The price could always be reduced.
What other advice do I have?
I would recommend Business One to someone who is the in the scale of what we do. It's a pretty stable system. That said, there is always room for improvement in any product.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Administration and Finance Coordinator at Globaltech Ecuador
Good analytics, dashboard, stability, and support
Pros and Cons
- "I like analytics, dashboard, and KPIs a lot. It is very helpful when I need to check balances and financial statements."
- "We would like a mobile version of this for sales exhibits, etc. We would also like more personalization features to personalize it for our organization."
What is our primary use case?
We use it for all business processes such as finance, CRM, banking, treasury management, inventory, and purchases. We use all the modules in the suite.
What is most valuable?
I like analytics, dashboard, and KPIs a lot. It is very helpful when I need to check balances and financial statements.
What needs improvement?
We would like a mobile version of this for sales exhibits, etc. We would also like more personalization features to personalize it for our organization.
For how long have I used the solution?
I have been using this solution for a year.
What do I think about the stability of the solution?
It is very good in terms of stability.
What do I think about the scalability of the solution?
At the moment, we are a small organization. We have about ten active users. We are a growing company. In the future, we will get to know whether we can easily scale it or not.
How are customer service and technical support?
Their support has been good. It has been a long time since we had any problem.
Which solution did I use previously and why did I switch?
We had a lot of solutions. Basically, it has accounting, so we decided to move to this solution to meet our business needs.
How was the initial setup?
It was a bit complex. This kind of implementation was new to us. Basically, we had to renew the data center, which required a lot of configuration. We also had to change a lot of permissions. The deployment took around two months.
What about the implementation team?
We used a consultant. They listened to all of our problems. There were some problems that they didn't know how to solve, but overall, they were good. We had two people for its deployment.
We have two people for the maintenance of the data center. We have one internal person and one external person.
What's my experience with pricing, setup cost, and licensing?
We pay annually. It is around 800 a month.
What other advice do I have?
I would recommend doing proper testing because it is not a simple solution. It has many options and features.
I would rate SAP Business One a nine out of ten. It is a good solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of IT at Interwood Mobel Pvt Ltd
Reasonable price, good Sales CRM and Financials, but not suitable for manufacturing and needs SCM and payroll process
Pros and Cons
- "Sales CRM and Financials are most valuable."
- "It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One."
What is most valuable?
Sales CRM and Financials are most valuable.
What needs improvement?
It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One.
It should have SCM and the payroll process for workers.
For how long have I used the solution?
I have been using this solution since 2018.
How are customer service and technical support?
SAP's technical support is average. They are not too good but also not too bad.
Which solution did I use previously and why did I switch?
We were working with legacy Oracle Customize.
How was the initial setup?
Its initial setup is easy. It is not too complex.
What's my experience with pricing, setup cost, and licensing?
Its price is reasonable. We have about 200 licenses. We have to pay every year for the license.
What other advice do I have?
A big sales organization that is not into manufacturing can use SAP Business One.
I would rate SAP Business One a six out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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Learn More: Questions:
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