SAP Business One Reviews

Our organization has been using SAP Business One as an ERP software for overall company management, which includes production, sales, inventory management, and purchase management.

We have continued to use SAP Business ONE due to its add-ons and customization options, but there are still some areas that could use improvement. Otherwise, there are issues with inventory management and quality management, as well as the software not providing detailed information for production.

We managed to continue using SAP Business One with the help of add-ons.

I have been using SAP Business One for the past eleven years. The current version we are using is 9.2.

The solution is scalable. I would rate it a seven out of ten.

I would give technical support a six out of ten. There is room for improvement, particularly in areas such as quality management, production operations, and store inventory management. We faced some constraints but managed to overcome them by using add-ons.

Neutral

We deployed the solution on the premises, on our own servers. The whole process took almost a year.

I would rate the cost of licensing SAP Business One a six out of ten, with one being low-priced and ten being very expensive.

Overall, I would rate it an eight out of ten.

I am a partner for SAP Business One and I have implemented more than 30 customers. My primary use is as a reseller. The customer's primary use varies but the product is primarily used in the automation of business functions. The specific use depends on the customer's needs.   

The features that are most valuable will vary depending on the client. Turkey is a multi-currency country. Although we have Turkish Lira as our own currency, most of the trade is going on with Euro or US dollars because of the high inflation rate or because the unit pricing is in Euros or United States dollars. But Business One can handle this multi-currency situation very well. The financial model is good, so the financial piece is a nice feature for our users in Turkey at least.  

The searching of documents is also a very good feature that most of my customers like. With it, they can find documents that they are looking for very easily. Also, there is a Yellow Arrow (i.e., Golden Arrow) linking feature to establish connections between the documents and accounts, the business partners, or events. The clients appreciate this feature for simplifying document management.   

These two features are the ones that first came to my mind as being most mentioned by clients.  

This product could be improved the most in the user interfaces. Most of the new generation users are looking for drag-and-drop functionality, which SAP does not have. Also the SAP WEB Browser access is limited to some functionalities. It would be better if a higher portion of the software is compatible with web browser.   

I have been using SAP Business One for five years now.  

I think that Business One is very stable.  

Scalability is good. It is really easy to add new users or new departments or new branches. I have gone up to 220 users without any problems. So, I think it is good at scalability in increasing the number of users.  

Our customers range is broad from the smallest to the largest of our clients. But even if the number of users in a company is small — like, for example, 20 or 25 users — I also have customers who are some of the largest 500 companies in Turkey. These companies are not creating millions of transactions. But if you look at the revenue, then all of the clients — from the smallest that we service — are larger financially than the typical small and medium-sized enterprises.  

Our technical support representative is located in Hungary and he is the perfect man for providing support. On the other hand, I know that my friends in Italy have suffered from having poor technical support. So, from what I know, I can say that the quality of support is dependent on the support team and employee you are working with.  

I have worked with different solutions. The one I worked with the most was Netsys and that was for about 10 years. Netsys is a local ERP (Enterprise Resource Planning) system.  

The initial setup is simple. It usually takes only a day or so.  

I think the price of Business One is reasonable considering the functionality.  

As a reseller, we evaluate various solutions. In the medium to large companies, we mostly shortlist SAP S/4HANA and SAP Business One. The clients try to decide between S/4HANA and SAP Business One. This causes some confusion sometimes because there is a huge price difference between the two products. Of course, there are big differences in functionality. The question becomes whether the functionality of SAP Business One is enough for the customer's needs or not. I try to help them in making these decisions by providing clues about how the products differ and how they could fill the customer's needs.  

My advice to people considering this tool has to do with how to use it. The result is definitely very important and often people focus on that. But if you score a successful project out of 100%, a good software may be only 40% of that. Another 40% is the team of implementers, and their knowledge and experience. This is very important. The remaining 20% is the customer. You have to know if the customer ready for this kind of project. You have to know if the customer knows what he wants to have after this project is complete. Sometimes the customer does not know what he is looking for. In that case, the project can never get finished. Yes, it is important to have a good software, but it is also important to have a good team doing the project and also have a very good understanding of the project from the customer side. All of these things together are very important.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Business One as an eight-out-of-ten. The additional features I would like to see to make it score higher is increased functionality supported for web browser access and more user-friendly forms and UI templates.  

Our primary use case for the solution is as implementers for our customers.

The most valuable feature depends on the requirements.

The solution can be improved by allowing customers to move to the cloud. Additionally, more support can be provided on the web client end.

We have been using the solution for a year and are currently using version 10.

The solution is scalable. There are currently six users utilizing the solution.

The initial setup is not difficult for on-premises but difficult for cloud. Implementation took approximately six months.

I rate the solution a six out of ten. The solution is good but can be improved by providing options for the solution to be moved to cloud.

Our primary use case of the product is for creating sales orders, checking inventory, creating searches, things like that. We are resellers and implementers and I'm a senior consultant. 

I like this solution because it's fully integrated which means everything is connected. When we raise a sales order, everything is there so we don't need to go back to the purchase or finance departments to get what we need. They've made lots of improvements on the visuals and the usability in this latest version. The dashboards, interface and security are all amazing. 

This is a relatively expensive solution and the cost should be reduced, especially now that there are competitors coming into the market. I'd like to see some advanced HR model with payroll, because it's lacking in this area. 

I've been using this solution for five years. 

This is a stable solution. 

The solution is scalable up to 150 users which is fine for us because we're a relatively small company. Depending on the time of year, we have a maximum of 30 users. 

We haven't had direct contact with technical support but some of our clients use them.  We tend to provide the support for clients in our region. 

We're implementers, so the initial setup is easy for us.  

We have a permanent license with an annual maintenance contract. 

I would recommend this product but it's important to take your budget into account. 

I rate this solution a seven out of 10. 

This is a complete production. We are manufacturers, especially in the manufacturing demand.

All of the production, finance, purchases, and different modules are being used in SAP Business One.

The most valuable feature of this solution is Financial Management.

The billing functionality and the integration of one department to other departments are areas that need improvement.

The price for AMC should be optional for those who do not use it.

There is no dependency, the integration between the other applications. For example, if I implement any third party, the integration will be a little bit complex.

The scalability of the data load and other aspects will also be complex. 

If you login to SAP S4HANA, it takes you a maximum of 20 seconds and with SAP Business One it will take a least one minute.

Bandwidth needs improvement.

I would like to see production integration included in the next release.

The organization has been using this solution for ten years and I joined approximately two years ago.

This solution is stable. It's perfect. We have not had any issues.

It's a scalable product.

We have contacted technical support and we are satisfied with them.

The initial setup is moderate. I can't say that it is straightforward but it is not complex, and it is not easy.

It's at a moderate level.

In terms of price, it's fair, but the problem is with AMC. We are not using any AMC support but we are still paying it.

I recommend this solution to others who are interested in using it.

I would rate SAP Business One a seven out of ten.

I primarily use SAP Business One for recording daily documents.

Areas for improvement are the operating mechanisms, authorization of the production process, and sales cycle automation.

I've been using SAP Business One for three years.

SAP Business One is very stable, and I would rate its performance as ten out of ten.

SAP Business One's scalability is perfect.

The initial setup was very straightforward, and implementation took less than six months.

We hired a consultant.

If SAP Business One is managed efficiently, it can definitely give you a good return on your investment. I would rate our ROI as five out of five.

SAP Business One is moderately priced. If any kind of development is required, it will incur an additional cost.

I would recommend SAP Business One to anybody looking for a good ERP and would rate it nine out of ten.

We use SAP Business One as a resource planning tool. You can manage your business with it.

SAP Business One has many valuable features. It is highly flexible and has a solid background in accounting that is localized in a lot of countries. This makes it very user-friendly for a lot of different situations.

There are a lot of good improvements coming out in every version. They release a new version every quarter, with all new up-and-coming things on each one. However, it might be lacking specifications for the specific verticals. However, SAP Business One is a generic tool. It's very widely used, and I understand why it's not into each vertical. There are solution partners available out there to give it those extra areas of what it needs, but this is depending on what kind of business you run.

I have been using SAP Business One for approximately 18 years.

The solution is stable, I have no worries about using it.

The scalability of SAP Business One is good.

I am the technical support of the solution.

The implementation can be difficult if you do not know what to do. As long as you have a good plan on how to implement it, it's straightforward.

The maintenance of the solution depends on the size of the business that the solution has been implemented. You could have anywhere from one person to a full-blown team doing the maintenance depending on the size of the business.

If you are in the US or Canadian the costs of SAP Business One could vary per license, it can be anywhere between $2,000 tor $5,000.

My advice to others is to know their needs and how they want to implement them. They will benefit by having a good plan on what is required in the solution.

I rate SAP Business One an eight out of ten.

We are using SAP Business One as an ERP for the company, mainly for the financial but also for logistics. We are an association and we don't have billing so most of the things that we are using it for are in the accounting and financial. We have some products to use on the logistics side.

The SAP Business One is simple and it provides us the control we need. Our company is not a huge company so when we were looking for the system we are looking for something that was not so expensive but could provide all the financial features and control for the company. I think for small and mid-sized companies, it's very nice. Also, we were not looking for something that's on premises. It was very important for us that it be on the cloud.

SAP Business One is cheaper than most of the systems. We are not looking for all the infrastructure, but it should provide features where we can have all the financial, control, and logistics covered.

Every time that we want to integrate with another system that we have, there are not so many APIs that are available. All our systems are on the cloud, so the APIs that are available should be easier to integrate with other systems. Another issue is that the reports are not so good looking. It's not a good looking report. But for us it's not an important thing now. The integration issue is more important because we have some systems that sometimes we need to integrate and we need to adjust some things in the APIs.

Overall, the integration and the reports can be better.

We have been using SAP Business One for two years, since 2020.

It is stable.

I can't tell you about scalability because we are not demanding so much from the system. But the system has a great deal of information, and I'm not concerned about if we need to use the system with a lot of information.

We have around 10 people that are using SAP Business One, mainly for financial tax reasons, but much more on the contract side for controlling the contracts for our supply. I think most of these 10 people are not for maintenance but to input data.

As we have everything on the cloud we are not customizing anything, we are not demanding anything on maintenance or changing stuff. For example, we are making an integration with a travel system so we bought hours to adjust APIs and then implement it.

We don't have plans to expand more because our company was built for one purpose. And probably when we finish the project, we need to close the company so we are not investing so much in the systems.

Technical support is good, but we are not having problems. You know much more about the support when you have serious problems. We never had a serious problem that the system stopped working, or something like that. Everything is working. Support for me is good. But we are not demanding so much from support.

We had some difficulties on the logistics piece. When we implemented it, we did some customizing for what we needed and it took time for the consulting company to do it and we had some difficulties at that time because we were supposed to go live when the pandemic started. So, to not wait a long time, we chose some important stuff for us to go live and it demanded a little bit more time to adjust the customization. This is not so easy when you have something a little different than the standard.

Initial setup is medium. We took around three months to go live with the financial part. Then, they took almost one year to deploy the other logistics parts.

If I'm not wrong, we are paying around $4,000 monthly for everything - licensing and cloud.

We compared it with Microsoft. Three companies that we checked were SAP, Microsoft, and there are other local companies that we have here in Brazil.

The pricing for each was very close. It was not very different from Microsoft to SAP Business One at that time.

For what we require and use it for, on a scale of one to ten, I would give SAP Business One a nine.