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reviewer1540719 - PeerSpot reviewer
Delivery Head, Emergys India at a computer software company with 501-1,000 employees
Real User
High availability, helpful support, and increased operation transparency
Pros and Cons
  • "The most valuable feature of SAP Business One is the price and reputation of the vendor. The solution is widely accepted around the world."
  • "The analytics data capabilities could improve which will provide businesses with much more insight into how their companies are performing."

What is our primary use case?

SAP Business One is an Enterprise Resource Planning (ERP) software that enables businesses to oversee various domains, including financial management, inventory control, equipment tracking, supply chain management, and sales operations.

The solution can be deployed on-premise and on the cloud. There is no limitation on what cloud provider can be used.

What is most valuable?

The most valuable feature of SAP Business One is the price and reputation of the vendor. The solution is widely accepted around the world.

What needs improvement?

The analytics data capabilities could improve which will provide businesses with much more insight into how their companies are performing.

For how long have I used the solution?

I have been using SAP Business One for approximately 14 years.

Buyer's Guide
SAP Business One
March 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.

What do I think about the stability of the solution?

SAP Business One is a reliable solution.

I rate the stability of SAP Business One a nine out of ten.

What do I think about the scalability of the solution?

The solution can be used for multinational and small-sized companies.

We have customers with 10 to 300 people using the solution.

The solution can scale well.

I rate the scalability of SAP Business One a nine out of ten.

How are customer service and support?

The support from SAP Business One is helpful.

I rate the support of SAP Business One a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used a similar solution to SAP Business One.

How was the initial setup?

The installation process requires time to complete and it is complex. It is an enterprise-grade solution. The solution could take approximately two to three months to implement.

What about the implementation team?

There is an expert needed to implement the solution. We do the implementation of the solution for our customers.

What was our ROI?

Based on our past collaborations with other clients, we've found that they benefit from increased transparency in their supply chain, order management, payment collections, and financial operations. This is precisely why the solutions are highly favored across diverse use cases.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable. 

The licensing cost of the solution depends on the geography, but SAP provides discounts. There are implementation cost 

What other advice do I have?

Two consultants are sufficient for the maintenance of this solution.

I would recommend this solution to others.

I rate SAP Business One a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Christodoulos Panagi - PeerSpot reviewer
Accountant at a financial services firm with 51-200 employees
Real User
Simple data entries, one click financial statements, and scalable
Pros and Cons
  • "The most valuable features of SAP Business One are that it has plenty of features and an easy general ledger entry. Additionally, we have an internal team that supports the solution and they provide is good. The solution is easy for us to support."
  • "SAP Business One could improve by automatically inputting exchange rates in the software. We currently have to enter them manually to find the appropriate exchange rates from a website. If it could be done with one click it would be helpful and more straightforward."

What is our primary use case?

SAP Business One has been used in my organization to make life easier for us accountants to implement our financial statements, create our AR invoices, and our general ledgers.

How has it helped my organization?

SAP Business One has improved the way we work because we used to have to enter manually, such as filling in invoices. Using SAP Business One has made our accountant's work a lot easier. All the accountants worldwide use the SAP software because they can create financial statements with a click of a button. It's amazing.

What is most valuable?

The most valuable features of SAP Business One are that it has plenty of features and an easy general ledger entry. Additionally, we have an internal team that supports the solution and they provide is good. The solution is easy for us to support.

What needs improvement?

SAP Business One could improve by automatically inputting exchange rates in the software. We currently have to enter them manually to find the appropriate exchange rates from a website. If it could be done with one click it would be helpful and more straightforward.

We have one person in our IT department that does the maintenance and support of this solution.

For how long have I used the solution?

I have been using SAP Business One for approximately eight years.

What do I think about the stability of the solution?

We have SAP Business One on a hybrid server which is very stable and it doesn't lag. We do not have issues with the login, it is fast.

What do I think about the scalability of the solution?

SAP Business One is scalable.

I use the SAP Business One daily. We have over 20 accountants and our reconciliation department is using the solution.

Which solution did I use previously and why did I switch?

I have not used another solution previously.

How was the initial setup?

The initial setup of SAP Business One was straightforward. The 

I rate the initial setup of SAP Business One a five out of five.

What about the implementation team?

We used a third-party consultant to do the implementation of SAP Business One.

What was our ROI?

The return on investment from SAP Business One is great.

I rate the return of investment from SAP Business One a five out of five.

What's my experience with pricing, setup cost, and licensing?

The price of SAP Business One is not expensive for the features and the benefits it provides.

I have not found there to be any additional fees other than the standard license.

I rate the price of SAP Business One a five out of five.

Which other solutions did I evaluate?

I did not evaluate any other solutions because SAP Business One is the best.

What other advice do I have?

My advice to others is SAP Business One is one of the best accounting software in the market right now. Using it has made my life much easier.

I rate SAP Business One a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP Business One
March 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
Candy Nanalig - PeerSpot reviewer
Executive Assistant at Nestlé
Real User
Good for end-to-end functionality
Pros and Cons
  • "I had been using it for the end-to-end functionality."
  • "There is room for improvement in stability."

What is our primary use case?

I had been using it for the end-to-end functionality. I had used it for finance, HR, and everything.

What needs improvement?

There is room for improvement in stability.

For how long have I used the solution?

I had been working with SAP for ten years.

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. There is room for improvement in stability.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten. There are more than 1000 people working with this solution in our company.

How was the initial setup?

The initial setup is easy.

What other advice do I have?

Overall, I would rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Owner at BPAS
Real User
Impressive dashboards, helpful support resources, and implementation straightforward
Pros and Cons
  • "The most valuable feature of SAP Business One is the dashboards."
  • "The extension of dashboards into mobiles is something which SAP Business One has to improve on."

What is most valuable?

The most valuable feature of SAP Business One is the dashboards.

What needs improvement?

The extension of dashboards into mobiles is something which SAP Business One has to improve on.

It's very difficult to talk about improvements in an ERP because every ERP has a focus. For example, if you pick Oracle, it goes well with finance. There is a lot deeper you can get in. However, SAP Business One has made everything more balanced among all the different functionalities of a medium-level company. Starting from CRM, the service module, project management, inventory, and distribution management it has a perfect blend of features. Whereas if you only asked about the functionality, there are hundreds of functionality you can add. There is no end to it.

For how long have I used the solution?

I have been using SAP Business One for approximately six years.

What do I think about the stability of the solution?

SAP Business One is stable, it is fantastic.

What do I think about the scalability of the solution?

I have found SAP Business One to be highly scalable.

How are customer service and support?

The service support is fabulous. There are a lot of knowledge bases available, white papers, and technical articles. Everything is available. Additionally, there is training available, SAP is providing a fantastic knowledge base.

Which solution did I use previously and why did I switch?

I'm working only on two products, SAP Business One and SAP Signavio Process Manager. SAP Signavio Process Manager was a recent acquisition of SAP.

How was the initial setup?

The initial setup is straightforward. However, it is important to know about the business process.

What's my experience with pricing, setup cost, and licensing?

This solution can work with a very small company, but the price may not be the right, it may not be the right fit for them. We can't help with this because we have to really understand the market, the target audience, and we have to position the product accordingly. The price is not a very big concern because if the customer is finding value or the dealer, distributor, or implementation partner can show real value in the solution, then the price will not be a question at all.

What other advice do I have?

People have to really look at the product they are wanting to use. Today with a lot of automation and additional features people jump on the bandwagon and have features they do not need. There is digital transformation, business transformation, digitization, these are many buzz words out there on the market. 

My advice to the clients is to look back to your drawing board to understand your business processes. Once you document them properly, then you can find which transaction can be automated. You then need to look at the right tool that will be the right fit. I would not suggest selecting the prescription model, whether it is Oracle, Microsoft, or SAP they are all good. Everything is good as long as it meets your requirements. No one other than you can define what exactly are your requirements. This is what exactly I'm helping the customers with.

I go into the customer's business or location. I set up the whole expectations as well as the requirements and business processes model using one of the tools, such as Visual Paradigm or Signavio. Then the customer will be able to understand which will be the right fit, whether it's Microsoft, SAP Business One, Oracle, NetSuite. I'm not a prescriptive model person, I'm a consultative selling person. My advice to the people who are looking for an ERP is to please don't look at ERP as a magic wand. It is not going to solve your problems unless you are clear about what your problems are. Automating a wrong process is not going to give you any sort of productivity increase. Automating a wrong process is going to give you more unwanted information.

I rate SAP Business One a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
SAP Business One Consultant at SENTIA BILISIM SAN. TIC. LTD. STI.
Consultant
A tool that serves many business needs to help enhance productivity and workflows
Pros and Cons
  • "The document search feature is very good."
  • "The ability to link documents to accounts, partners and events via the Golden/Yellow Arrow feature is very useful."
  • "The user interface could be improved with drag-and-drop functionality that it currently lacks."

What is our primary use case?

I am a partner for SAP Business One and I have implemented more than 30 customers. My primary use is as a reseller. The customer's primary use varies but the product is primarily used in the automation of business functions. The specific use depends on the customer's needs.   

What is most valuable?

The features that are most valuable will vary depending on the client. Turkey is a multi-currency country. Although we have Turkish Lira as our own currency, most of the trade is going on with Euro or US dollars because of the high inflation rate or because the unit pricing is in Euros or United States dollars. But Business One can handle this multi-currency situation very well. The financial model is good, so the financial piece is a nice feature for our users in Turkey at least.  

The searching of documents is also a very good feature that most of my customers like. With it, they can find documents that they are looking for very easily. Also, there is a Yellow Arrow (i.e., Golden Arrow) linking feature to establish connections between the documents and accounts, the business partners, or events. The clients appreciate this feature for simplifying document management.   

These two features are the ones that first came to my mind as being most mentioned by clients.  

What needs improvement?

This product could be improved the most in the user interfaces. Most of the new generation users are looking for drag-and-drop functionality, which SAP does not have. Also the SAP WEB Browser access is limited to some functionalities. It would be better if a higher portion of the software is compatible with web browser.   

For how long have I used the solution?

I have been using SAP Business One for five years now.  

What do I think about the stability of the solution?

I think that Business One is very stable.  

What do I think about the scalability of the solution?

Scalability is good. It is really easy to add new users or new departments or new branches. I have gone up to 220 users without any problems. So, I think it is good at scalability in increasing the number of users.  

Our customers range is broad from the smallest to the largest of our clients. But even if the number of users in a company is small — like, for example, 20 or 25 users — I also have customers who are some of the largest 500 companies in Turkey. These companies are not creating millions of transactions. But if you look at the revenue, then all of the clients — from the smallest that we service — are larger financially than the typical small and medium-sized enterprises.  

How are customer service and technical support?

Our technical support representative is located in Hungary and he is the perfect man for providing support. On the other hand, I know that my friends in Italy have suffered from having poor technical support. So, from what I know, I can say that the quality of support is dependent on the support team and employee you are working with.  

Which solution did I use previously and why did I switch?

I have worked with different solutions. The one I worked with the most was Netsys and that was for about 10 years. Netsys is a local ERP (Enterprise Resource Planning) system.  

How was the initial setup?

The initial setup is simple. It usually takes only a day or so.  

What's my experience with pricing, setup cost, and licensing?

I think the price of Business One is reasonable considering the functionality.  

Which other solutions did I evaluate?

As a reseller, we evaluate various solutions. In the medium to large companies, we mostly shortlist SAP S/4HANA and SAP Business One. The clients try to decide between S/4HANA and SAP Business One. This causes some confusion sometimes because there is a huge price difference between the two products. Of course, there are big differences in functionality. The question becomes whether the functionality of SAP Business One is enough for the customer's needs or not. I try to help them in making these decisions by providing clues about how the products differ and how they could fill the customer's needs.  

What other advice do I have?

My advice to people considering this tool has to do with how to use it. The result is definitely very important and often people focus on that. But if you score a successful project out of 100%, a good software may be only 40% of that. Another 40% is the team of implementers, and their knowledge and experience. This is very important. The remaining 20% is the customer. You have to know if the customer ready for this kind of project. You have to know if the customer knows what he wants to have after this project is complete. Sometimes the customer does not know what he is looking for. In that case, the project can never get finished. Yes, it is important to have a good software, but it is also important to have a good team doing the project and also have a very good understanding of the project from the customer side. All of these things together are very important.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Business One as an eight-out-of-ten. The additional features I would like to see to make it score higher is increased functionality supported for web browser access and more user-friendly forms and UI templates.  

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Reinhard Kabugi - PeerSpot reviewer
New Business Sales at a tech consulting company with 51-200 employees
Real User
Top 10
Offers simplicity and integration capabilities, especially regarding its user interface.
Pros and Cons
  • "It's user-friendly and comes with comprehensive manuals. So, it is easy to learn to use SAP Business One"
  • "Our customers often request concurrent licensing, which is not available with SAP Business One. Adding this option would be beneficial."

What is our primary use case?

It's used for process automation across various business departments. For instance, in manufacturing, it manages tasks such as raw materials and sales orders.

How has it helped my organization?

We primarily use it for finance and invoicing. So, it has streamlined our operations.

The reporting is sufficient for our needs, assisting significantly in decision-making.

What is most valuable?

I like its simplicity and integration capabilities, especially regarding its user interface.

I like its ease of use. Moreover, it is easy to integrate it with other solutions due to available APIs, though challenges may arise if the third-party system lacks them.

It's user-friendly and comes with specific manuals. So, it is easy to learn to use SAP Business One

What needs improvement?

In its licensing model and the offering of a pure SaaS solution, which would interest many customers today.

Our customers often request concurrent licensing, which is not available with SAP Business One. Adding this option would be beneficial.

In future releases, I'd enhance its capabilities to handle point-of-sale transactions, which is currently not available.

For how long have I used the solution?

I have been using it for three years now.

What do I think about the stability of the solution?

It's a stable product, on the market for more than 20 years, continually evolving and supported with upgrades.

What do I think about the scalability of the solution?

In my region, there are around 450 customers.

How was the initial setup?

The installation isn't difficult but requires about three to four months on average as it's not plug-and-play.

What's my experience with pricing, setup cost, and licensing?

It's not cheap but offers good value, particularly for medium-sized enterprises. We suggest a minimum budget of around 30,000 dollars.

What other advice do I have?

My recommendation depends on your current setup. If you're starting from scratch, SAP Business One is highly recommended. If you already have an established system, it would be considered an upgrade.

Overall, I would rate the solution an eight out of ten. In terms of usability and industry fit, I find that a lot of customers are able to get at least 80% of their business needs addressed by the solution.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/reseller
PeerSpot user
Harish Golla - PeerSpot reviewer
SAP Consultant at Quadricit
Real User
User-friendly, effective business module, and scales well
Pros and Cons
  • "The most valuable feature of SAP Business One is its user-friendly and useful business module."
  • "The solution could improve by having better integration with other systems and reporting."

What is our primary use case?

I was using this solution for small to medium-sized businesses.

How has it helped my organization?

The solution has helped customers because it is more user-friendly than the SAP ERP.

What is most valuable?

The most valuable feature of SAP Business One is its user-friendly and useful business module.

What needs improvement?

The solution could improve by having better integration with other systems and reporting.

For how long have I used the solution?

I have been using SAP Business One for approximately 10 years.

What do I think about the stability of the solution?

I rate the stability of SAP Business One an eight out of ten.

What do I think about the scalability of the solution?

I rate the scalability of SAP Business One an eight out of ten.

How are customer service and support?

I rate the support of SAP Business One a seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup of the solution is straightforward.

What about the implementation team?

We used less than 10 people to deploy the solution.

What was our ROI?

I have seen a return on investment using SAP Business One.

What's my experience with pricing, setup cost, and licensing?

I rate the price of SAP Business One a seven out of ten.

What other advice do I have?

I would recommend this solution to others. It is a good solution.

I rate SAP Business One an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sichon Theamkaew - PeerSpot reviewer
Project Manager at a tech services company with 51-200 employees
Real User
A scalable solution, but it can be improved by allowing customers to move to cloud
Pros and Cons
  • "The solution is scalable."
  • "More support can be provided on the web client end."

What is our primary use case?

Our primary use case for the solution is as implementers for our customers.

What is most valuable?

The most valuable feature depends on the requirements.

What needs improvement?

The solution can be improved by allowing customers to move to the cloud. Additionally, more support can be provided on the web client end.

For how long have I used the solution?

We have been using the solution for a year and are currently using version 10.

What do I think about the scalability of the solution?

The solution is scalable. There are currently six users utilizing the solution.

How was the initial setup?

The initial setup is not difficult for on-premises but difficult for cloud. Implementation took approximately six months.

What other advice do I have?

I rate the solution a six out of ten. The solution is good but can be improved by providing options for the solution to be moved to cloud.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
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ERP
Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.