We have been happy with the command line interface of SAP Business One.
General Manager at a tech services company with 11-50 employees
Cost effective, reliable, but implementation could improve
Pros and Cons
- "We have been happy with the command line interface of SAP Business One."
- "The initial implementation is not straightforward. It took approximately three months to complete. The process could be easier."
What is most valuable?
For how long have I used the solution?
I have been using SAP Business One for approximately five years.
What do I think about the stability of the solution?
The stability of SAP Business One is good.
What do I think about the scalability of the solution?
The scalability is good, it can handle approximately 2000 users.
We have 25 people in my organization using the solution from different departments, such as the finance department.
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SAP Business One
October 2024
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Which solution did I use previously and why did I switch?
We previously used Microsoft Dynamics but we found SAP Business One to be a better choice for our business.
How was the initial setup?
The initial implementation is not straightforward. It took approximately three months to complete. The process could be easier.
What about the implementation team?
We used a consultant to do the implementation.
What's my experience with pricing, setup cost, and licensing?
SAP Business One is a cost-effective solution. The price is good and we pay for a subscription annually.
What other advice do I have?
We do a security audit every six months. Which includes coding and scanning, everything is good.
I would recommend this solution to others.
I rate SAP Business One a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Practice Director at a tech services company with 201-500 employees
Detailed improvement road-map, plenty of features, and cost effective
Pros and Cons
- "The solution has all the basic features that are required for us."
- "There are improvements needed. However, they provide improvements over time."
What is our primary use case?
My customers use SAP Business One mostly for retail, accounting, and inventory control. They have a detailed roadmap for improvements they will provide.
What is most valuable?
The solution has all the basic features that are required for us.
What needs improvement?
There are improvements needed. However, they provide improvements over time.
For how long have I used the solution?
I have been using SAP Business One for approximately 13 years.
What do I think about the stability of the solution?
The stability of SAP Business One is good.
What do I think about the scalability of the solution?
SAP Business One is scalable. The customization features can be scaled up based on your needs.
How are customer service and support?
We have been in touch with the support but most of the problems we handle ourselves.
I rate the technical support a five out of five.
How was the initial setup?
The initial setup is straightforward, it is easy to do.
What's my experience with pricing, setup cost, and licensing?
SAP Business One is a cost-effective solution.
What other advice do I have?
SAP Business One is cost-effective, user-friendly, and is suitable for the enterprise segment. I would recommend it as an SME segment product.
I rate SAP Business One a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: implementer
Buyer's Guide
SAP Business One
October 2024
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Territory Manager at a tech services company with 1,001-5,000 employees
Simple customization, highly scalable, and useful reports
Pros and Cons
- "SAP Business One has good reports and is simple to customize and use."
- "The solution could improve by adding HR and payroll, and consolidation should be included by default."
What is our primary use case?
SAP Business One is for startup companies, who are growing and they want to come in from previously using QuickBooks or something similar. This is the best choice for them.
What is most valuable?
SAP Business One has good reports and is simple to customize and use.
What needs improvement?
The solution could improve by adding HR and payroll, and consolidation should be included by default.
For how long have I used the solution?
I have been using SAP Business One for approximately seven years.
What do I think about the stability of the solution?
SAP Business One is stable.
What do I think about the scalability of the solution?
The scalability of SAP Business One is very good. You can scale up to whatever you like.
What other advice do I have?
My advice is if you are a startup company and looking to have a good ERP, then SAP Business One is a good solution.
I rate SAP Business One an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Director at IKYAM
Great usability, best localization, reasonable price, and comes with all basic ERP functionalities
Pros and Cons
- "Its usability is the most valuable. It is very intuitive and user-friendly. In terms of functionality, it has all the basic functionalities for ERP, such as CRM, sales, and manufacturing. These are the functionalities that we typically use for all SMEs. In terms of localization, SAP Business One is the best. It has got localization across all countries, which is an advantage. No other solution has such localization."
- "There are possibilities to extend its functionality. Things such as Quality Management System (QMS) and Payroll are currently not a part of the product. These things are needed."
What is most valuable?
Its usability is the most valuable. It is very intuitive and user-friendly. In terms of functionality, it has all the basic functionalities for ERP, such as CRM, sales, and manufacturing. These are the functionalities that we typically use for all SMEs.
In terms of localization, SAP Business One is the best. It has got localization across all countries, which is an advantage. No other solution has such localization.
What needs improvement?
There are possibilities to extend its functionality. Things such as Quality Management System (QMS) and Payroll are currently not a part of the product. These things are needed.
For how long have I used the solution?
I have been using this solution for ten years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
Our clients are medium-sized companies.
How are customer service and technical support?
SAP's technical support is good.
What's my experience with pricing, setup cost, and licensing?
Its price is reasonable. People are able to spend that much.
What other advice do I have?
I would advise doing no customization. This is the best way. There is no point in doing customizations and making ERP unstable.
I would rate SAP Business One a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
CEO at a financial services firm with 1,001-5,000 employees
A stable and scalable business management software
Pros and Cons
- "I like that it's stable."
- "The installation process could be easier. They should have better tools to improve the effectiveness of the installation."
What is our primary use case?
We have clients who have Business One.
What is most valuable?
I like that it's stable.
What needs improvement?
The installation process could be easier. They should have better tools to improve the effectiveness of the installation.
For how long have I used the solution?
We have been working with SAP Business One since 1998.
What do I think about the stability of the solution?
SAP Business One is stable.
What do I think about the scalability of the solution?
It's scalable.
How was the initial setup?
The initial setup is straightforward. It took several days to set up and deploy this solution. The company has about 20 technical people to maintain this solution.
What about the implementation team?
I did it myself.
What other advice do I have?
I would recommend this solution to new users.
On a scale from one to ten, I would give SAP Business One an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Consultant
Simple to work with and provides finance and basic logistics functions
Pros and Cons
- "It's useful for users and it's simple to work with."
- "Production area and Bill of Materials: effective date and Subcontracting process."
What is most valuable?
- Finance and basic logistic functions
- It's useful for users and it's simple to work with
- This product does what is needed, not more, but not less
How has it helped my organization?
New functions on project management and resource planning.
What needs improvement?
Production area and Bill of Materials: effective date and Subcontracting process.
For how long have I used the solution?
Eight years.
What do I think about the stability of the solution?
In version 9.2 the new add-on control seems to have some problems, so I moved back to the old method.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Good
Technical Support:Good.
Which solution did I use previously and why did I switch?
Yes, home-grown solutions.
How was the initial setup?
It was quite straightforward with just a little misunderstanding.
Which other solutions did I evaluate?
Murano from Sage, and Deister Software (Spain - a local solution).
What other advice do I have?
Product is very stable. The key factor: if the available functions fulfill the requirements.
What is included works fine. What is not included can be customized; but it is highly recommended not to abuse customization.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder and CEO at a tech services company with 51-200 employees
Good support for add-ons, very stable, and ideal for SMBs
Pros and Cons
- "Add-ons that can be implemented are most valuable."
- "It could have RPA automation and RPA elements. There could also be add-ons for a Document Management System and Warehouse Management System."
What is our primary use case?
We are a reseller, and it is used in different industries, such as the manufacturing industry, perfume industry, steel fabrication, distribution, etc.
We are selling both on-premises and cloud versions, but it is more on-premises.
What is most valuable?
Add-ons that can be implemented are most valuable.
What needs improvement?
It could have RPA automation and RPA elements. There could also be add-ons for a Document Management System and Warehouse Management System.
For how long have I used the solution?
We have been selling SAP Business One for the last five years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is scalable. You can add any number of users.
It is ideal for the mid-sized market. In Dubai, there are a lot of SMBs, and it is ideal for them.
How are customer service and support?
We are providing the support, and we get good support from SAP. I am satisfied with their performance.
How was the initial setup?
It is straightforward. Its implementation takes about two months.
For its implementation, from the client-side, we need about three people. One finance manager should be there.
What other advice do I have?
I would recommend this solution. I would recommend looking at the case studies and implementations done by a reseller. You should see if they have implemented it in a similar industry. You should also write a list of your specific requirements on paper.
I would rate it a nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer:
GM North at a tech services company with 201-500 employees
Stable with good pricing and a fairly easy initial setup
Pros and Cons
- "The product seems to be quite stable."
- "It would be ideal if the reporting and dashboards were improved upon."
What is our primary use case?
The product is mainly used for digitalizing and automating finance and distribution and production as well as project planning, among other tasks. These processes are not really automated. Nowadays, customers are already using some database application ERP. They are most migrate from there to SAP, however, there are certain customers who are not using any database management system ERP.
What is most valuable?
The features around finance and financial accounting are very good.
There are those customers who also do manufacturing, and they find the cost controlling feature of ACP to be very relevant.
The production planning and maintenance models are very helpful.
The pricing of the solution is pretty good.
The product seems to be quite stable.
What needs improvement?
It would be ideal if the reporting and dashboards were improved upon. There are some analytics that could be more robust and the business intelligence portion is lacking. There are some aspects that are lacking, meaning that clients need to go to third-party services in order to get viable results.
The product does have some scalability limitations, depending on how you need to scale.
For how long have I used the solution?
We don't really use the solution ourselves. We are basically the implementation partner of SAP. We do not use SAP VIP products.
What do I think about the stability of the solution?
The stability has been very good overall. Our clients don't have any complaints. It doesn't crash or freeze. It's reliable and doesn't seem to have any bugs or glitches.
What do I think about the scalability of the solution?
We typically deal with small to medium-sized organizations.
While the solution is scalable in terms of business expansion, it doesn't come out of the box. It's very specific to a company and its requirements. Therefore, you can't just add to it as the offering is rather bespoke. However, if a company grows in size and has the same requirements, it should be fine.
How are customer service and technical support?
While I don't really deal with technical support myself, we have a Business One team that looks after it, and they have been in touch with SAP. The support is mainly for all of the customers and we normally provide the support necessary ourselves. The support is quite limited, however, we can handle most client queries ourselves and don't need too much assistance.
How was the initial setup?
The initial setup is largely straightforward. That's my understanding. I do not do it personally, however, there is a team on-site that does it and they don't seem to have too many problems.
There are two parts to the setup. One is technical, and the other is functional. To set up the technical components of Business One is very easy. It is usually done in a few hours. The functional aspect normally isn't that difficult, as compared to SAP S/4HANA, however, it takes at least three days to one week to set up the data.
The full deployment can take somewhere around three to four months.
We handle the maintenance for our customers.
What about the implementation team?
I don't handle the implementation myself, however, we have an in-house team that manages the process.
What's my experience with pricing, setup cost, and licensing?
The solution is less expensive than other solutions on the market. It's reasonably priced.
There are four main costs. That includes setup, maintenance, and support, for example. Costs vary according to if the setup is handled by the company or by a partner.
Which other solutions did I evaluate?
I am aware of other solutions, such as Microsoft Dynamics. They are more of a two-tier ERP and have cloud functionality.
What other advice do I have?
We're an SAP partner. We have a business relationship with the company.
We don't use the latest version of the solution. We tend to use the latest minus one.
While we have implemented it on the cloud, we largely deal with on-premise deployments.
Customers considering the solution should really figure out their requirements ahead of time. If they're planning to implement an ERP for a short period of time and make sure they get an ROI, Business One is a preferred option. It's important to understand the core business and the functionalities required. Understanding the business practices to be covered will help you communicate your needs and assess the correct requirements.
Overall, I would rate this solution at an eight out of ten. It's been a largely positive experience.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: October 2024
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Learn More: Questions:
- Which data catalog can provide support for BI data sources such as SAP BO and Tableau?
- What are the biggest differences between SAP S/4HANA and SAP Business One?
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- What are the main differences between SAP Business One (SAP B1) and SAP S/4HANA?
- What are the key differences between SAP S/4HANA and SAP Business One?
- What are the main differences between SAP Business One and SAP ERP?
NA