We use this solution to have the information in real time. We are working on financial reports now. The solution is on-premises right now, but we will move to the cloud after the implementation.
We moved from SAP CRM to SAP Business One and we are implementing it. We started to implement it twice and put the old stuff in the ERP, like all of the documents, and invoicing, including CRM. Right now CRM is 90% working.
The relationship map is very useful for us. We can move one document to another level and have all of that information in one click.
We can see everything connected with the document or that might be in that document.
Security could be improved. A few days ago, we learned that this model of Java has some gaps in security and these gaps were updated and covered. We have reloaded a new version of the program, which has this gap excluded.
We have a lot of users working in this ERP, so connection is very important. It's important to have very strong security connections by VP or others. We started implementing on-premises and we are moving to the cloud.
The standard solutions and reports are okay, but configuring it is too hard to do. We are in this period that maybe helps us to do this work right now. The procedure will be developed in the right way and we will have the optimal method and technical uses for the operation in this CRM. Opportunities and sales orders are included in this CRM.
We have a list to develop this solution. We have information from the last historical period and adapted this information to the new ERP. We're invoicing right now, only in SAP. We haven't done the final procedure to the financial report, to the logistical report, to the warehouse, and so on. We need more reports for the warehouse, for personnel, and the HR module is missing in SAP Business One.
It is useful because all companies have the payroll outside from their outsourcing companies. We also have that, but it is better to have all of that in the ERP.
We have been using this solution for 15 months. We are on version 10.2.
The solution is stable, but they are ready to improve our requirements. We are working very closely with consultants from SAP partners.
We have about 25 users. We have plans to increase usage because we have a new employee in sales. It is in our budget and forecast for hires and so on. For now, we have covered all positions for users.
We haven't worked directly with SAP's technical support, but we have support from the company which helped us implement the solution. I am satisfied with their work because they respond very quickly. If we have questions or technical problems, or a new user, they are very timely.
Setup has been okay for us because we have been modulating with other partners and other customers.
Implementation was done by another company. They are gold partners of SAP.
The price is a bit expensive. They were planning implementation to only take nine or ten months, but because it was longer, the cost was also increased.
I would rate this solution 8 out of 10.
My advice is that we need to have the project manager from the customer, like where I implement this ERP or another one. It's important to make a very real picture of the informational flow, and the organizational structure, and all kinds of documents that we wanted to have in this ERP, in real time and after the closing period. There needs to be some report to follow up with these reports to verify all the information.
NA