The product is mainly used for digitalizing and automating finance and distribution and production as well as project planning, among other tasks. These processes are not really automated. Nowadays, customers are already using some database application ERP. They are most migrate from there to SAP, however, there are certain customers who are not using any database management system ERP.
The features around finance and financial accounting are very good.
There are those customers who also do manufacturing, and they find the cost controlling feature of ACP to be very relevant.
The production planning and maintenance models are very helpful.
The pricing of the solution is pretty good.
The product seems to be quite stable.
It would be ideal if the reporting and dashboards were improved upon. There are some analytics that could be more robust and the business intelligence portion is lacking. There are some aspects that are lacking, meaning that clients need to go to third-party services in order to get viable results.
The product does have some scalability limitations, depending on how you need to scale.
We don't really use the solution ourselves. We are basically the implementation partner of SAP. We do not use SAP VIP products.
The stability has been very good overall. Our clients don't have any complaints. It doesn't crash or freeze. It's reliable and doesn't seem to have any bugs or glitches.
We typically deal with small to medium-sized organizations.
While the solution is scalable in terms of business expansion, it doesn't come out of the box. It's very specific to a company and its requirements. Therefore, you can't just add to it as the offering is rather bespoke. However, if a company grows in size and has the same requirements, it should be fine.
While I don't really deal with technical support myself, we have a Business One team that looks after it, and they have been in touch with SAP. The support is mainly for all of the customers and we normally provide the support necessary ourselves. The support is quite limited, however, we can handle most client queries ourselves and don't need too much assistance.
The initial setup is largely straightforward. That's my understanding. I do not do it personally, however, there is a team on-site that does it and they don't seem to have too many problems.
There are two parts to the setup. One is technical, and the other is functional. To set up the technical components of Business One is very easy. It is usually done in a few hours. The functional aspect normally isn't that difficult, as compared to SAP S/4HANA, however, it takes at least three days to one week to set up the data.
The full deployment can take somewhere around three to four months.
We handle the maintenance for our customers.
I don't handle the implementation myself, however, we have an in-house team that manages the process.
The solution is less expensive than other solutions on the market. It's reasonably priced.
There are four main costs. That includes setup, maintenance, and support, for example. Costs vary according to if the setup is handled by the company or by a partner.
I am aware of other solutions, such as Microsoft Dynamics. They are more of a two-tier ERP and have cloud functionality.
We're an SAP partner. We have a business relationship with the company.
We don't use the latest version of the solution. We tend to use the latest minus one.
While we have implemented it on the cloud, we largely deal with on-premise deployments.
Customers considering the solution should really figure out their requirements ahead of time. If they're planning to implement an ERP for a short period of time and make sure they get an ROI, Business One is a preferred option. It's important to understand the core business and the functionalities required. Understanding the business practices to be covered will help you communicate your needs and assess the correct requirements.
Overall, I would rate this solution at an eight out of ten. It's been a largely positive experience.
