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reviewer1089996 - PeerSpot reviewer
ERP Auditor at a construction company with 10,001+ employees
Real User
Jan 10, 2022
Provides for operational efficiency, but should have a simpler reporting tool
Pros and Cons
  • "The solution is user-friendly in comparison with Oracle."
  • "Something which would be helpful to management and, from our vantage point as a user, would be to see a simple reporting tool."

What is our primary use case?

We recently acquired the license, so we are using the latest version.

We use SAP Business one as a basic solution for purposes of finance. We have done integration with property management, the system and HR.

We use another system and integrate with the solution. The property, real estate management, is an additional requirement for our business.

What is most valuable?

The solution is user-friendly in comparison with Oracle.

What needs improvement?

When it comes to HR B1, there should be a standard solution for SAP itself. This issue is why we contemplated going with a different solution.

In respect of HR, we are talking about something basic. Systems should have all the functionality required for SAP functioning and this should be part of the standard module. The localization should be addressed. As we are in the Middle East, they should be familiar with our needs. We found this to be lacking.

While the setup and masters is fine, we occasionally find the templates to be confusing. I cannot say that the problem lies with SAP, but with how things are approached by them from the mandate side. So far so good. They study us and provide us with the details we need concerning how to set up the master.

Much staff is needed for deployment and maintenance. More manpower is required in a more proper manner.

Something which would be helpful to management and, from our vantage point as a user, would be to see a simple reporting tool.

An issue could arise for one who is not technically capable and capable of independently creating and developing certain reports, accompanied by many graphs, as seen with a dashboard framework.

At present, I don't feel we have the tools at our disposal which are available to the user himself, or the access for their creation.

For how long have I used the solution?

We have been using SAP Business One for more than a year.

Buyer's Guide
SAP Business One
January 2026
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What do I think about the stability of the solution?

As we have yet to make full use of the solution's functionality, I am not in a positioin to comment on its stability.

What do I think about the scalability of the solution?

The solution addresses most of our needs.

We plan to use it extensively.

How are customer service and support?

Something which would be helpful to management and, from our vantage point as a user, would be to see a simple reporting tool.

An issue could arise for one who is not technically capable and can independently create and develop certain reports, accompanied by many graphs, as seen with a dashboard framework.

At present, I don't feel we have the tools at our disposal which are available to the user himself, or the access for their creation.

Which solution did I use previously and why did I switch?

We are currently using JD Edwards Oracle and are in the process of trying to shift from that to SAP.

How was the initial setup?

While the setup and masters is fine, we occasionally find the templates to be confusing. I cannot say that the problem lies with SAP, but with how things are approached by them from the mandate side. So far so good. They study us and provide us with the details we need concerning how to set up the master.

What about the implementation team?

We made use of integrators or consultants for the deployment, but preparations were made based on the requirements of the SAP.

Much staff is needed for deployment and maintenance. More manpower is required in a more proper manner.

What was our ROI?

Getting a returnt on our investment is our goal. We are expecting, at present, to see operational efficiency, something which cannot be qualified.

What's my experience with pricing, setup cost, and licensing?

We recently acquired the license, so we are using the latest version.

I do not have the information in my possession concerning the licensing costs.

Which other solutions did I evaluate?

The solution is user-friendly in comparison with Oracle.

What other advice do I have?

We are both users and integrators of the solution.

While the solution is not meant for such a number, we currently have 11 users who are making use of it. For the moment, we are in a trial phase with a company that is running tests. Based on these findings, we will consider moving into multiple companies.

The solution is straightforward and I don't see any issues in this regard.

I would advise others to do thorough testing before implementing the solution.

I rate SAP Business One as a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MuhammadWaqar - PeerSpot reviewer
IT Director at a manufacturing company with 1,001-5,000 employees
Real User
Top 10
Jun 12, 2021
Reasonable price, good Sales CRM and Financials, but not suitable for manufacturing and needs SCM and payroll process
Pros and Cons
  • "Sales CRM and Financials are most valuable."
  • "It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One."

What is most valuable?

Sales CRM and Financials are most valuable.

What needs improvement?

It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One.

It should have SCM and the payroll process for workers.

For how long have I used the solution?

I have been using this solution since 2018.

How are customer service and technical support?

SAP's technical support is average. They are not too good but also not too bad.

Which solution did I use previously and why did I switch?

We were working with legacy Oracle Customize.

How was the initial setup?

Its initial setup is easy. It is not too complex.

What's my experience with pricing, setup cost, and licensing?

Its price is reasonable. We have about 200 licenses. We have to pay every year for the license.

What other advice do I have?

A big sales organization that is not into manufacturing can use SAP Business One.

I would rate SAP Business One a six out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
SAP Business One
January 2026
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
Managing Director at a construction company with 1-10 employees
Real User
May 3, 2021
Holds data and traceable information
Pros and Cons
  • "So there are a lot of features included with the ERP system."
  • "SAP could improve the performance of the business alignment with other products."

What is our primary use case?

We use SAP Business One as a back-office role for information on products. We use SAP APIs to connect directly to our financial systems and in the cloud and for customers. It supports SMEs. We have between 10 or 20 clients using ERP.ERP is used for food resource management and vehicle car sales business. The ERP system allows control, tracking, and reporting via analysis reports. It is also useful for sales reports and historical reporting, in addition to current productivity reporting.

How has it helped my organization?

SAP holds more data and traceable information. Information on any issues is saved, and SAP can recreate errors on the NCP portal. Solutions to issues are also available. You can find SAP features on Android with Samsung phones.

What is most valuable?

Accounting is a good feature, hence why we use SAP Business One. We use a single application to handle and control our resources. We also leave it overnight to process our purchasing tasks. All this is held in one secure database. The system provides information on products sent out to the customer. The system holds data and AI voice data. It also includes accounting control. So there are a lot of features included with the ERP system. We support SAP as we have a lot of experience within the team.

What needs improvement?

SAP could improve the performance of the business alignment with other products.

For how long have I used the solution?

We have 10 years of experience with SAP Business One.

What do I think about the stability of the solution?

Overall, the ERP solutions are stable, but it is more complicated and is not always stable for some customers. It helps to understand the product so you can manage it.

What do I think about the scalability of the solution?

SAP is scalable, as the versions of HANA are constantly being updated. They are currently up to version 6.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

Setup is okay generally, but not so easy with integrated products such as Microsoft 365.

What about the implementation team?

Implementation is often complicated on the manufacturing side, as it requires integrations with .net. It usually involves using highly skilled SAP consultancy. It is often difficult for the implementer to integrate add-ons and customization, which deviate from a standard installation. I often work with the implementor, and this helps my learning curve. It isn't easy to learn at the beginning. Sometimes, while the implementation occurs, people use Excel and other control documents as a workaround until the system is ready.

What's my experience with pricing, setup cost, and licensing?

We compared the Microsoft solution with Oracle NetSuite, as they have a price decrease. It is, however, not that much cheaper, and the price is comparable to SAP.

Which other solutions did I evaluate?

We have considered using an add-on to the pack using Oracle NetSuite. They don't have a simple method of using the console or for the implementer to create an add-on. They said it was difficult to communicate on the cloud. There were also some defects when they tried to control everything on their contact form. So it didn't work very well.

What other advice do I have?

It is simple for users to use, but we can design and understand how to customize the menus for technical staff. It takes a lot of experience to technically understand the environment, especially when you need to integrate other systems such as the HANA database. We need to have more Linux and freedom experience, but not as much as with Microsoft SQL Server. You also need network knowledge, which is something you can compare the HANA database to. 

I would rate SAP at about 8 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
it_user1539978 - PeerSpot reviewer
Senior Consultant at a wholesaler/distributor with 51-200 employees
Reseller
Apr 22, 2021
Fully integrated with good visuals and dashboards; lacks an advanced HR model for payroll
Pros and Cons
  • "It's fully integrated with great dashboard and interface."
  • "Lacks an advanced HR model with payroll."

What is our primary use case?

Our primary use case of the product is for creating sales orders, checking inventory, creating searches, things like that. We are resellers and implementers and I'm a senior consultant. 

What is most valuable?

I like this solution because it's fully integrated which means everything is connected. When we raise a sales order, everything is there so we don't need to go back to the purchase or finance departments to get what we need. They've made lots of improvements on the visuals and the usability in this latest version. The dashboards, interface and security are all amazing. 

What needs improvement?

This is a relatively expensive solution and the cost should be reduced, especially now that there are competitors coming into the market. I'd like to see some advanced HR model with payroll, because it's lacking in this area. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

The solution is scalable up to 150 users which is fine for us because we're a relatively small company. Depending on the time of year, we have a maximum of 30 users. 

How are customer service and technical support?

We haven't had direct contact with technical support but some of our clients use them.  We tend to provide the support for clients in our region. 

How was the initial setup?

We're implementers, so the initial setup is easy for us.  

What's my experience with pricing, setup cost, and licensing?

We have a permanent license with an annual maintenance contract. 

What other advice do I have?

I would recommend this product but it's important to take your budget into account. 

I rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Director of Strategic Projects at a tech services company with 501-1,000 employees
Real User
Apr 22, 2021
User-friendly, easy to implement, and stable
Pros and Cons
  • "All parts for inventory control, project budget, accounting, and business information are valuable. It is very friendly to obtain information. It is also very easy to make the changes that we need. We have a developer with us, and he can make the required changes or rules."
  • "There should be a portal so that our providers can give us their invoices. This is something that it is missing currently. SAP provides such a portal with SAP ERP, but it is not available with SAP Business One."

What is our primary use case?

We use it for finance, warehouse, and sales.

What is most valuable?

All parts for inventory control, project budget, accounting, and business information are valuable.

It is very friendly to obtain information. It is also very easy to make the changes that we need. We have a developer with us, and he can make the required changes or rules.

What needs improvement?

There should be a portal so that our providers can give us their invoices. This is something that it is missing currently. SAP provides such a portal with SAP ERP, but it is not available with SAP Business One.

For how long have I used the solution?

I have been using this solution for two years. We implemented it in 2019.

What do I think about the stability of the solution?

It is stable. When you're using a public cloud, it can be a little slow, which depends on your cloud provider. In the beginning, it was very slow. We then switched to Amazon, and since then, we haven't had any problems.

How are customer service and technical support?

I haven't used their technical support. We have a developer for any help.

How was the initial setup?

Its implementation is really easy. The hardest part is to change the process flow of the company.

What other advice do I have?

We evaluate every solution very closely before purchase. It gives us what we need, and we are using all the features that we need. We haven't had any problems.

It is very important to go for a contract that doesn't include paying your public cloud provider's company for development. It will give you the possibility to make your own changes without having to pay your public cloud vendor. You need to check the contracts to ensure that you can make changes without requesting the support of the public cloud vendor.

I would rate SAP Business One a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1551714 - PeerSpot reviewer
Head Of Information Technology at a manufacturing company with 201-500 employees
Real User
Apr 13, 2021
Good stability and technical support but needs careful implementation in order to be effective
Pros and Cons
  • "Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support."
  • "Our business has grown beyond the capabilities of Business One. We need a bigger ERP solution, and therefore we are moving away."

What is most valuable?

The solution is pretty straightforward to set up and gets easier over time.

Technical support has been quite good.

We've found the stability to be very good.

What needs improvement?

We aren't overly satisfied with the solution. We are moving away from it.

The solution needs to be implemented properly, otherwise, a company will not be able to get the full benefit of the product.

They need to do more with, budget planning within the solution, in terms of financial budgeting. Right now, we can only input values at our sales target, however, we can't input numbers. The solution also needs to look at the monthly balance. There will need to have some type of maintenance in there. Yet, there is no model for maintenance. If you buy it you need to go and find another solution for your maintenance however, if they can do a maintenance solution within this solution that that would be a wonderful thing.

For how long have I used the solution?

I've been using the solution for seven years or so. It's been a while. I've spent a lot of time on it.

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches. It doesn't crash and freeze. It's very reliable in terms of performance.

What do I think about the scalability of the solution?

Our business has grown beyond the capabilities of Business One. We need a bigger ERP solution, and therefore we are moving away. We're looking at SAP S/4 HANA since we already use other SAP products.

We currently have 101 users. In the future, we'll be looking at 130 to 150 users.

How are customer service and technical support?

Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support.

Which solution did I use previously and why did I switch?

We are actually going to move over to S/4HANA. We looked at Oracle, however, we decided on SAP as we already had SAP products. I've worked with a lot of ERP and other products, including other SAP products.

How was the initial setup?

The initial setup is not overly complex. It's pretty straightforward. However, at the outset, when we were fresh users, it seemed to be a bit complex. Over time, you get more and more comfortable with the process.

What's my experience with pricing, setup cost, and licensing?

The price of the solution itself is not the issue, however, the cost of the licensing is strange. No other ERP that concurrent licensing. As I have what will be a hundred users at the time to use it, doesn't matter whether Samuel or George come on, SAP requires an individual attached to a license. That means even if a person is no longer a user, we have to untie the license so nobody can use that license. I need to fill it with a different person.

What other advice do I have?

I am a customer and end-user of the product.

I'd recommend the product to others. Anyone who wants to use SAP Business One should do so. It's a good solution. They need to get a good implementer, however, as if it's not implemented well, you will have issues. 

I'd rate the solution at a six out of ten. At first, we really liked it, however, as of now, we need to change as it no longer meets our needs.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1542528 - PeerSpot reviewer
Financial Controller at a logistics company with 501-1,000 employees
Real User
Apr 11, 2021
Reliable, easy to use and install
Pros and Cons
  • "It's simple to use and very direct."
  • "I am not sure if it has an HR and Payroll functionality, but it would be helpful and make it a more complete ERP if they could put the HR and Payroll functionality in it."

What is our primary use case?

I work in a small college. It is a small to medium-sized enterprise, with few requirements. We are in the service sector and this product works for us.

We have done some integrations with our operational software. We are doing the billing, warehouse management, and inventory management.

We are doing financials.

We also do a full end-to-end procurement from purchasing.

What is most valuable?

It's simple to use and very direct.

I like the simplicity and that it's not very complicated.

What needs improvement?

I would like to see some shortcuts. Sometimes, you find that you have used some ERPs and other systems that make use of external data from applications such as Excel. If you have some information in Excel and you want to easily customize it for entry for SAP then this is an area that is a problem. If you want to do this then it becomes difficult. I know that there are avenues where it can be done, but it becomes difficult. It is much more difficult when you compare it with what I have experienced with some other systems. 

I am not sure if it has an HR and Payroll functionality, but it would be helpful and make it a more complete ERP if they could put the HR and Payroll functionality in it.

For how long have I used the solution?

I have been worked with this solution for six years.

What do I think about the stability of the solution?

It's a stable solution. We haven't had any limitations yet.

What do I think about the scalability of the solution?

We have approximately 50 users.

How are customer service and technical support?

We haven't contacted technical support through SAP.

We have a local support partner here. When we have some small issues, we are able to go through them and they help us.

How was the initial setup?

The initial setup was straightforward. It wasn't very difficult.

We don't require a team for maintenance.

What's my experience with pricing, setup cost, and licensing?

We feel that the licensing fees are a bit on the higher side. If there is a scope for reductions, it would be very welcome.

The price could always be reduced.

What other advice do I have?

I would recommend Business One to someone who is the in the scale of what we do. It's a pretty stable system. That said, there is always room for improvement in any product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Administration and Finance Coordinator at a manufacturing company with 11-50 employees
Real User
Mar 18, 2021
Good analytics, dashboard, stability, and support
Pros and Cons
  • "I like analytics, dashboard, and KPIs a lot. It is very helpful when I need to check balances and financial statements."
  • "We would like a mobile version of this for sales exhibits, etc. We would also like more personalization features to personalize it for our organization."

What is our primary use case?

We use it for all business processes such as finance, CRM, banking, treasury management, inventory, and purchases. We use all the modules in the suite.

What is most valuable?

I like analytics, dashboard, and KPIs a lot. It is very helpful when I need to check balances and financial statements.

What needs improvement?

We would like a mobile version of this for sales exhibits, etc. We would also like more personalization features to personalize it for our organization.

For how long have I used the solution?

I have been using this solution for a year.

What do I think about the stability of the solution?

It is very good in terms of stability.

What do I think about the scalability of the solution?

At the moment, we are a small organization. We have about ten active users. We are a growing company. In the future, we will get to know whether we can easily scale it or not.

How are customer service and technical support?

Their support has been good. It has been a long time since we had any problem.

Which solution did I use previously and why did I switch?

We had a lot of solutions. Basically, it has accounting, so we decided to move to this solution to meet our business needs.

How was the initial setup?

It was a bit complex. This kind of implementation was new to us. Basically, we had to renew the data center, which required a lot of configuration. We also had to change a lot of permissions. The deployment took around two months.

What about the implementation team?

We used a consultant. They listened to all of our problems. There were some problems that they didn't know how to solve, but overall, they were good. We had two people for its deployment. 

We have two people for the maintenance of the data center. We have one internal person and one external person.

What's my experience with pricing, setup cost, and licensing?

We pay annually. It is around 800 a month.

What other advice do I have?

I would recommend doing proper testing because it is not a simple solution. It has many options and features.

I would rate SAP Business One a nine out of ten. It is a good solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.