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Head Of IT at Interwood Mobel Pvt Ltd
Real User
Reasonable price, good Sales CRM and Financials, but not suitable for manufacturing and needs SCM and payroll process
Pros and Cons
  • "Sales CRM and Financials are most valuable."
  • "It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One."

What is most valuable?

Sales CRM and Financials are most valuable.

What needs improvement?

It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One.

It should have SCM and the payroll process for workers.

For how long have I used the solution?

I have been using this solution since 2018.

How are customer service and support?

SAP's technical support is average. They are not too good but also not too bad.

Buyer's Guide
SAP Business One
November 2024
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.

Which solution did I use previously and why did I switch?

We were working with legacy Oracle Customize.

How was the initial setup?

Its initial setup is easy. It is not too complex.

What's my experience with pricing, setup cost, and licensing?

Its price is reasonable. We have about 200 licenses. We have to pay every year for the license.

What other advice do I have?

A big sales organization that is not into manufacturing can use SAP Business One.

I would rate SAP Business One a six out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Asim Nilose - PeerSpot reviewer
COO at INDIBA
Reseller
Top 5
Reliable and scalable, but add-ons could be integrated
Pros and Cons
  • "We have been satisfied with the technical support."
  • "The solution could improve by providing HR payroll, quality control, and maintenance. These are the missing features which we have to use add-ons solutions to provide the functionality."

What is our primary use case?

Our clients are mostly in the manufacturing and services industry. The companies in the manufacturing industry are in many areas, such as Consumer Packaged Goods, engineering, and project construction. We are using all the solutions core modules, sale, purchase, inventory, and manufacturing.

What needs improvement?

The solution could improve by providing HR payroll, quality control, and maintenance. These are the missing features which we have to use add-ons solutions to provide the functionality.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

We have been satisfied with the technical support.

How was the initial setup?

We have done the installation of this solution many times and it has become straightforwward.

What's my experience with pricing, setup cost, and licensing?

We are on a perpetual license for SAP Business One and the price it should be less expensive when comparing it to other solutions.

What other advice do I have?

I would recommend this solution to others. However, there are other solutions with features that could be a better fit for your use cases.

I rate SAP Business One a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Buyer's Guide
SAP Business One
November 2024
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
Software Developer
Real User
Top 5Leaderboard
I like the monthly order management capabilities
Pros and Cons
  • "I like the monthly order management features."
  • "Business One lacks built-in HR features."

What is our primary use case?

We use Business One for finance, order management, and inventory. 

How has it helped my organization?

Business One is helpful when the company wants to change a process because it tells you the best practices for a company of the same size.

What is most valuable?

I like the monthly order management features. 

What needs improvement?

Business One lacks built-in HR features.

For how long have I used the solution?

I have used SAP Business One for one or two years.

What do I think about the stability of the solution?

I rate Business One seven out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Business One seven out of 10 for scalability.

How are customer service and support?

We use a partner for support. 

How was the initial setup?

I rate Business One four out of 10 for ease of implementation.

What's my experience with pricing, setup cost, and licensing?

The price depends on your use case. We have to pay extra for a third-party HR solution because SAP doesn't have that.

What other advice do I have?

I rate SAP Business One eight out of 10. My advice is to be ready to implement your ERP. Before selecting an ERP and starting the project, you must have a conversation with your users and clearly define your requirements. You need to familiarize them with the concept of an ERP so they can help you implement the project. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at EJADA
Consultant
A relatively simple to use solution although lacks the ability to integrate with other tools
Pros and Cons
  • "Less complicated than other similar solutions."
  • "Lacks ability to integrate with other tools."

What is our primary use case?

We are partners with SAP and I am an SAP FICO and s4 Hana consultant. 

What is most valuable?

This solution is less complicated than other similar solutions like ERP. 

What needs improvement?

The solution lacks ability to integrate with other tools. 

For how long have I used the solution?

I've worked with this solution for two and a half years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

The initial setup is straightforward. 

What's my experience with pricing, setup cost, and licensing?

The cost of licensing this solution is very fair. 

What other advice do I have?

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1410804 - PeerSpot reviewer
SAP Architecture Manager at a consultancy with 11-50 employees
Real User
Good support, solid performance, and scales according to our needs
Pros and Cons
    • "There are only a few standard reports available and if you want more then they either have to be downloaded or built."

    What is our primary use case?

    We are a service provider and we use SAP Business One for most of our clients.

    The basic modules that we use are for financials, inventory, account receivables, accounts payable, and human resources.

    What is most valuable?

    The vendor has a very good roadmap for the product.

    What needs improvement?

    We would like to see more options in terms of the product module. It requires more details for production because it is very basic.

    There are only a few standard reports available and if you want more then they either have to be downloaded or built. Having more standard reports available would be an improvement.

    For how long have I used the solution?

    I have been using SAP Business One for between 10 and 15 years.

    What do I think about the stability of the solution?

    Over the past ten years, we have found SAP Business One to be a very solid product.

    What do I think about the scalability of the solution?

    This is a scalable solution and we currently have between 80 and 90 users.

    How are customer service and technical support?

    In cases where we face problems, we directly connect with our partners. There is a service portal and product support is very good.

    Which solution did I use previously and why did I switch?

    We did not use another similar product before this one.

    How was the initial setup?

    The initial setup is straightforward and it takes a couple of days to deploy.

    What about the implementation team?

    Our in-house team is in charge of implementation, deployment, and maintenance. Two staff are required for deployment.

    Which other solutions did I evaluate?

    We are currently working towards implementing the cloud-based, AWS, or Azure model.

    What other advice do I have?

    Overall, this is a good product and I recommend it. At the same time, I would like to see improvements made to the reporting. Having more reports and better reporting options would earn it a perfect rating.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    reviewer1220574 - PeerSpot reviewer
    Operational Director at a tech services company with 11-50 employees
    Real User
    Enables us to access information in real time
    Pros and Cons
    • "The relationship map is very useful for us."
    • "Security could be improved."

    What is our primary use case?

    We use this solution to have the information in real time. We are working on financial reports now. The solution is on-premises right now, but we will move to the cloud after the implementation.

    We moved from SAP CRM to SAP Business One and we are implementing it. We started to implement it twice and put the old stuff in the ERP, like all of the documents, and invoicing, including CRM. Right now CRM is 90% working.

    What is most valuable?

    The relationship map is very useful for us. We can move one document to another level and have all of that information in one click.

    We can see everything connected with the document or that might be in that document.

    What needs improvement?

    Security could be improved. A few days ago, we learned that this model of Java has some gaps in security and these gaps were updated and covered. We have reloaded a new version of the program, which has this gap excluded.

    We have a lot of users working in this ERP, so connection is very important. It's important to have very strong security connections by VP or others. We started implementing on-premises and we are moving to the cloud.

    The standard solutions and reports are okay, but configuring it is too hard to do. We are in this period that maybe helps us to do this work right now. The procedure will be developed in the right way and we will have the optimal method and technical uses for the operation in this CRM. Opportunities and sales orders are included in this CRM.

    We have a list to develop this solution. We have information from the last historical period and adapted this information to the new ERP. We're invoicing right now, only in SAP. We haven't done the final procedure to the financial report, to the logistical report, to the warehouse, and so on. We need more reports for the warehouse, for personnel, and the HR module is missing in SAP Business One. 

    It is useful because all companies have the payroll outside from their outsourcing companies. We also have that, but it is better to have all of that in the ERP.

    For how long have I used the solution?

    We have been using this solution for 15 months. We are on version 10.2.

    What do I think about the stability of the solution?

    The solution is stable, but they are ready to improve our requirements. We are working very closely with consultants from SAP partners.

    We have about 25 users. We have plans to increase usage because we have a new employee in sales. It is in our budget and forecast for hires and so on. For now, we have covered all positions for users.

    How are customer service and support?

    We haven't worked directly with SAP's technical support, but we have support from the company which helped us implement the solution. I am satisfied with their work because they respond very quickly. If we have questions or technical problems, or a new user, they are very timely.

    How was the initial setup?

    Setup has been okay for us because we have been modulating with other partners and other customers.

    What about the implementation team?

    Implementation was done by another company. They are gold partners of SAP.

    What's my experience with pricing, setup cost, and licensing?

    The price is a bit expensive. They were planning implementation to only take nine or ten months, but because it was longer, the cost was also increased.

    What other advice do I have?

    I would rate this solution 8 out of 10. 

    My advice is that we need to have the project manager from the customer, like where I implement this ERP or another one. It's important to make a very real picture of the informational flow, and the organizational structure, and all kinds of documents that we wanted to have in this ERP, in real time and after the closing period. There needs to be some report to follow up with these reports to verify all the information.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1518354 - PeerSpot reviewer
    IT Head at a manufacturing company with 51-200 employees
    Real User
    Good licensing model, simple, and stable, but not suitable for large enterprises
    Pros and Cons
    • "It is quite simple, and it is suitable for medium and small businesses."
    • "Our company is expanding to different countries, and business is growing. We feel that it is not good enough for the huge volume of the business. On-premises setup is not good enough for the overseas office. We have our onsite premises in Hong Kong, but we have a major sales office in the US. We are looking for a more efficient setup to fulfill our requirements and needs. It can have portals for vendors, suppliers, and customers. I know that they have this feature in version 10, but it still has space to improve."

    What is most valuable?

    It is quite simple, and it is suitable for medium and small businesses.

    What needs improvement?

    Our company is expanding to different countries, and business is growing. We feel that it is not good enough for the huge volume of the business. On-premises setup is not good enough for the overseas office. We have our onsite premises in Hong Kong, but we have a major sales office in the US. We are looking for a more efficient setup to fulfill our requirements and needs.

    It can have portals for vendors, suppliers, and customers. I know that they have this feature in version 10, but it still has space to improve.

    For how long have I used the solution?

    I have been using this solution for two years.

    What do I think about the stability of the solution?

    It is stable. There are some limitations, but they are there because we are using quite an old version. We are using version 9.2, which is no longer supported by the SAP. When we have to find any issue or any bug, it is not easy to find a way to resolve it. This is not really a product issue.

    How are customer service and technical support?

    We get support from a local service provider. They also did the implementation of this solution. We have a good relationship with them for the enhancements on the software in the offices.

    How was the initial setup?

    Its initial setup is simple. It was not done by me, but I know that it is not so complicated to set up.

    What about the implementation team?

    We have a consultant firm that helps us with the setup.

    What's my experience with pricing, setup cost, and licensing?

    Its licensing model is good. There is a one-off payment for the software license, and after that, you only need to pay the annual maintenance fee. Compared to other cloud-based systems, this cost model is quite reasonable for SMEs.

    What other advice do I have?

    I would recommend this solution depending on the nature and the size of the business. For SMEs with a simple business model, SAP Business One is good enough to meet their needs, but for big enterprises, SAP ECC would be more suitable.

    I would rate SAP Business One a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    SAP BO Business Consultant at FARMINDUSTRIA S.A.
    Real User
    Straightforward to set up, stable, quick support, and our process efficiency has improved
    Pros and Cons
    • "This is the most efficient ERP that is in the market right now."
    • "In the next release, I would like to see the inclusion of cloud features."

    What is our primary use case?

    We use this product as an ERP solution.

    How has it helped my organization?

    The efficiency of this product has meant that we can improve our processes by approximately 20%, which is really good.

    What is most valuable?

    This is the most efficient ERP that is in the market right now.

    What needs improvement?

    In the next release, I would like to see the inclusion of cloud features.

    For how long have I used the solution?

    I have been working with SAP Business One for approximately five years.

    What do I think about the stability of the solution?

    This is a stable product and we are very satisfied with it.

    What do I think about the scalability of the solution?

    Eight people in the organization are using this product.

    How are customer service and technical support?

    The technical support is excellent. 

    How was the initial setup?

    Our deployment took approximately five months to complete.

    What about the implementation team?

    We had assistance from an integrator for the deployment.

    What other advice do I have?

    I would rate this solution a ten out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
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    Buyer's Guide
    Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.