Our clients are mostly in the manufacturing and services industry. The companies in the manufacturing industry are in many areas, such as Consumer Packaged Goods, engineering, and project construction. We are using all the solutions core modules, sale, purchase, inventory, and manufacturing.
COO at INDIBA
Reliable and scalable, but add-ons could be integrated
Pros and Cons
- "We have been satisfied with the technical support."
- "The solution could improve by providing HR payroll, quality control, and maintenance. These are the missing features which we have to use add-ons solutions to provide the functionality."
What is our primary use case?
What needs improvement?
The solution could improve by providing HR payroll, quality control, and maintenance. These are the missing features which we have to use add-ons solutions to provide the functionality.
For how long have I used the solution?
I have been using this solution for approximately four years.
What do I think about the stability of the solution?
I have found the solution to be stable.
Buyer's Guide
SAP Business One
March 2025

Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,989 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and support?
We have been satisfied with the technical support.
How was the initial setup?
We have done the installation of this solution many times and it has become straightforwward.
What's my experience with pricing, setup cost, and licensing?
We are on a perpetual license for SAP Business One and the price it should be less expensive when comparing it to other solutions.
What other advice do I have?
I would recommend this solution to others. However, there are other solutions with features that could be a better fit for your use cases.
I rate SAP Business One a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer

Helps many organizations to fix their inventory management processes
Pros and Cons
- "The Material Requirements Planning (MRP) feature of SAP Business One has been most beneficial for our reporting needs."
- "The solution's CRM module can be made better."
What is most valuable?
The Material Requirements Planning (MRP) feature of SAP Business One has been most beneficial for our reporting needs.
What needs improvement?
The solution's CRM module can be made better. SAP Business One does not have an HRMS.
For how long have I used the solution?
I have been using SAP Business One for four years.
What do I think about the stability of the solution?
SAP Business One is a stable solution that provides many updates.
What do I think about the scalability of the solution?
Our clients for SAP Business One are usually small and medium-level businesses.
I rate the solution ten out of ten for scalability.
How was the initial setup?
It's difficult to implement the system and get the client's requirements, but after that, it's good.
What about the implementation team?
It takes around two to three months to implement the main parts of SAP Business One.
What's my experience with pricing, setup cost, and licensing?
If the client's budget is low, they go for SAP Business One. If their budget is high, they go for other products.
What other advice do I have?
SAP Business One is really good and has helped many organizations to fix their inventory management processes. The solution's CRM functionalities are good, but not that good. We can integrate other CRM systems like Salesforce and Odoo with SAP Business One.
Depending on the customer's needs, the solution can be deployed both on-premises and on the cloud. Gathering client requirements is a big challenge for us during the solution's implementation. I would recommend the solution to other SMBs.
Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
SAP Business One
March 2025

Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,989 professionals have used our research since 2012.
Software Developer
I like the monthly order management capabilities
Pros and Cons
- "I like the monthly order management features."
- "Business One lacks built-in HR features."
What is our primary use case?
We use Business One for finance, order management, and inventory.
How has it helped my organization?
Business One is helpful when the company wants to change a process because it tells you the best practices for a company of the same size.
What is most valuable?
I like the monthly order management features.
What needs improvement?
Business One lacks built-in HR features.
For how long have I used the solution?
I have used SAP Business One for one or two years.
What do I think about the stability of the solution?
I rate Business One seven out of 10 for stability.
What do I think about the scalability of the solution?
I rate Business One seven out of 10 for scalability.
How are customer service and support?
We use a partner for support.
How was the initial setup?
I rate Business One four out of 10 for ease of implementation.
What's my experience with pricing, setup cost, and licensing?
The price depends on your use case. We have to pay extra for a third-party HR solution because SAP doesn't have that.
What other advice do I have?
I rate SAP Business One eight out of 10. My advice is to be ready to implement your ERP. Before selecting an ERP and starting the project, you must have a conversation with your users and clearly define your requirements. You need to familiarize them with the concept of an ERP so they can help you implement the project.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer at a tech services company with 1,001-5,000 employees
Plenty of features, priced well, and simple implementation
Pros and Cons
- "I have been happy with the intern purchases, and finance, such as banking."
- "SAP Business One could improve asset management, inventory management, banking system, and production. Additionally, SAP Business One did not deduct TDS, withholding tax on payments."
What is our primary use case?
We are using SAP Business One for finance, purchase, sales, and inventory management.
What is most valuable?
I have been happy with the intern purchases, and finance, such as banking.
What needs improvement?
SAP Business One could improve asset management, inventory management, banking system, and production. Additionally, SAP Business One did not deduct TDS, withholding tax on payments.
There have been some compliance effectiveness issues here in India. For example, in asset management, and business partner management.
In the next version of SAP Business One, they should add seemly integration and advanced functionality compliance.
For how long have I used the solution?
I have been using SAP Business One for approximately six years.
What do I think about the stability of the solution?
SAP Business One has been stable.
What do I think about the scalability of the solution?
I would rate the scalability of SAP Business One a six out of ten. The stability could improve.
I cannot rely on the complete functionality if I implement SAP Business One in my company. For example, if I implement Business One CRM and I cannot rely on it. It is the same with campaign management. It has some functions, but it's not 100% functional, which I can use for my company. We cannot only use this solution in my company because it lacks some functionality.
How are customer service and support?
When you use the technical support you have to route through your implementation partner. Our implementation partner sometimes tells us that our issue or inquiry is not supported in the standard product functionality. He always rejects it. My experience with SAP technical team, it's not good.
How was the initial setup?
The setup of SAP Business One is easy.
What's my experience with pricing, setup cost, and licensing?
The price of SAP Business One is reasonable.
What other advice do I have?
I would recommend this solution to others.
I rate SAP Business One an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Head at a manufacturing company with 51-200 employees
Good licensing model, simple, and stable, but not suitable for large enterprises
Pros and Cons
- "It is quite simple, and it is suitable for medium and small businesses."
- "Our company is expanding to different countries, and business is growing. We feel that it is not good enough for the huge volume of the business. On-premises setup is not good enough for the overseas office. We have our onsite premises in Hong Kong, but we have a major sales office in the US. We are looking for a more efficient setup to fulfill our requirements and needs. It can have portals for vendors, suppliers, and customers. I know that they have this feature in version 10, but it still has space to improve."
What is most valuable?
It is quite simple, and it is suitable for medium and small businesses.
What needs improvement?
Our company is expanding to different countries, and business is growing. We feel that it is not good enough for the huge volume of the business. On-premises setup is not good enough for the overseas office. We have our onsite premises in Hong Kong, but we have a major sales office in the US. We are looking for a more efficient setup to fulfill our requirements and needs.
It can have portals for vendors, suppliers, and customers. I know that they have this feature in version 10, but it still has space to improve.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is stable. There are some limitations, but they are there because we are using quite an old version. We are using version 9.2, which is no longer supported by the SAP. When we have to find any issue or any bug, it is not easy to find a way to resolve it. This is not really a product issue.
How are customer service and technical support?
We get support from a local service provider. They also did the implementation of this solution. We have a good relationship with them for the enhancements on the software in the offices.
How was the initial setup?
Its initial setup is simple. It was not done by me, but I know that it is not so complicated to set up.
What about the implementation team?
We have a consultant firm that helps us with the setup.
What's my experience with pricing, setup cost, and licensing?
Its licensing model is good. There is a one-off payment for the software license, and after that, you only need to pay the annual maintenance fee. Compared to other cloud-based systems, this cost model is quite reasonable for SMEs.
What other advice do I have?
I would recommend this solution depending on the nature and the size of the business. For SMEs with a simple business model, SAP Business One is good enough to meet their needs, but for big enterprises, SAP ECC would be more suitable.
I would rate SAP Business One a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at EJADA
A relatively simple to use solution although lacks the ability to integrate with other tools
Pros and Cons
- "Less complicated than other similar solutions."
- "Lacks ability to integrate with other tools."
What is our primary use case?
We are partners with SAP and I am an SAP FICO and s4 Hana consultant.
What is most valuable?
This solution is less complicated than other similar solutions like ERP.
What needs improvement?
The solution lacks ability to integrate with other tools.
For how long have I used the solution?
I've worked with this solution for two and a half years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The cost of licensing this solution is very fair.
What other advice do I have?
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SAP Architecture Manager at a consultancy with 11-50 employees
Good support, solid performance, and scales according to our needs
Pros and Cons
- "There are only a few standard reports available and if you want more then they either have to be downloaded or built."
What is our primary use case?
We are a service provider and we use SAP Business One for most of our clients.
The basic modules that we use are for financials, inventory, account receivables, accounts payable, and human resources.
What is most valuable?
The vendor has a very good roadmap for the product.
What needs improvement?
We would like to see more options in terms of the product module. It requires more details for production because it is very basic.
There are only a few standard reports available and if you want more then they either have to be downloaded or built. Having more standard reports available would be an improvement.
For how long have I used the solution?
I have been using SAP Business One for between 10 and 15 years.
What do I think about the stability of the solution?
Over the past ten years, we have found SAP Business One to be a very solid product.
What do I think about the scalability of the solution?
This is a scalable solution and we currently have between 80 and 90 users.
How are customer service and technical support?
In cases where we face problems, we directly connect with our partners. There is a service portal and product support is very good.
Which solution did I use previously and why did I switch?
We did not use another similar product before this one.
How was the initial setup?
The initial setup is straightforward and it takes a couple of days to deploy.
What about the implementation team?
Our in-house team is in charge of implementation, deployment, and maintenance. Two staff are required for deployment.
Which other solutions did I evaluate?
We are currently working towards implementing the cloud-based, AWS, or Azure model.
What other advice do I have?
Overall, this is a good product and I recommend it. At the same time, I would like to see improvements made to the reporting. Having more reports and better reporting options would earn it a perfect rating.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
SAP BO Business Consultant at FARMINDUSTRIA S.A.
Straightforward to set up, stable, quick support, and our process efficiency has improved
Pros and Cons
- "This is the most efficient ERP that is in the market right now."
- "In the next release, I would like to see the inclusion of cloud features."
What is our primary use case?
We use this product as an ERP solution.
How has it helped my organization?
The efficiency of this product has meant that we can improve our processes by approximately 20%, which is really good.
What is most valuable?
This is the most efficient ERP that is in the market right now.
What needs improvement?
In the next release, I would like to see the inclusion of cloud features.
For how long have I used the solution?
I have been working with SAP Business One for approximately five years.
What do I think about the stability of the solution?
This is a stable product and we are very satisfied with it.
What do I think about the scalability of the solution?
Eight people in the organization are using this product.
How are customer service and technical support?
The technical support is excellent.
How was the initial setup?
Our deployment took approximately five months to complete.
What about the implementation team?
We had assistance from an integrator for the deployment.
What other advice do I have?
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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