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Head Of IT at Interwood Mobel Pvt Ltd
Real User
Reasonable price, good Sales CRM and Financials, but not suitable for manufacturing and needs SCM and payroll process
Pros and Cons
  • "Sales CRM and Financials are most valuable."
  • "It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One."

What is most valuable?

Sales CRM and Financials are most valuable.

What needs improvement?

It is limiting in terms of the in-between communication for manufacturing. We are suffering from a lot of issues in production. We are now considering S/4HANA, and we are also looking for some customized tools to integrate with SAP Business One.

It should have SCM and the payroll process for workers.

For how long have I used the solution?

I have been using this solution since 2018.

How are customer service and support?

SAP's technical support is average. They are not too good but also not too bad.

Buyer's Guide
SAP Business One
January 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.

Which solution did I use previously and why did I switch?

We were working with legacy Oracle Customize.

How was the initial setup?

Its initial setup is easy. It is not too complex.

What's my experience with pricing, setup cost, and licensing?

Its price is reasonable. We have about 200 licenses. We have to pay every year for the license.

What other advice do I have?

A big sales organization that is not into manufacturing can use SAP Business One.

I would rate SAP Business One a six out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Administration and Finance Coordinator at Globaltech Ecuador
Real User
Good analytics, dashboard, stability, and support
Pros and Cons
  • "I like analytics, dashboard, and KPIs a lot. It is very helpful when I need to check balances and financial statements."
  • "We would like a mobile version of this for sales exhibits, etc. We would also like more personalization features to personalize it for our organization."

What is our primary use case?

We use it for all business processes such as finance, CRM, banking, treasury management, inventory, and purchases. We use all the modules in the suite.

What is most valuable?

I like analytics, dashboard, and KPIs a lot. It is very helpful when I need to check balances and financial statements.

What needs improvement?

We would like a mobile version of this for sales exhibits, etc. We would also like more personalization features to personalize it for our organization.

For how long have I used the solution?

I have been using this solution for a year.

What do I think about the stability of the solution?

It is very good in terms of stability.

What do I think about the scalability of the solution?

At the moment, we are a small organization. We have about ten active users. We are a growing company. In the future, we will get to know whether we can easily scale it or not.

How are customer service and technical support?

Their support has been good. It has been a long time since we had any problem.

Which solution did I use previously and why did I switch?

We had a lot of solutions. Basically, it has accounting, so we decided to move to this solution to meet our business needs.

How was the initial setup?

It was a bit complex. This kind of implementation was new to us. Basically, we had to renew the data center, which required a lot of configuration. We also had to change a lot of permissions. The deployment took around two months.

What about the implementation team?

We used a consultant. They listened to all of our problems. There were some problems that they didn't know how to solve, but overall, they were good. We had two people for its deployment. 

We have two people for the maintenance of the data center. We have one internal person and one external person.

What's my experience with pricing, setup cost, and licensing?

We pay annually. It is around 800 a month.

What other advice do I have?

I would recommend doing proper testing because it is not a simple solution. It has many options and features.

I would rate SAP Business One a nine out of ten. It is a good solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP Business One
January 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
Asim Nilose - PeerSpot reviewer
COO at INDIBA
Reseller
Top 5
Reliable and scalable, but add-ons could be integrated
Pros and Cons
  • "We have been satisfied with the technical support."
  • "The solution could improve by providing HR payroll, quality control, and maintenance. These are the missing features which we have to use add-ons solutions to provide the functionality."

What is our primary use case?

Our clients are mostly in the manufacturing and services industry. The companies in the manufacturing industry are in many areas, such as Consumer Packaged Goods, engineering, and project construction. We are using all the solutions core modules, sale, purchase, inventory, and manufacturing.

What needs improvement?

The solution could improve by providing HR payroll, quality control, and maintenance. These are the missing features which we have to use add-ons solutions to provide the functionality.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

We have been satisfied with the technical support.

How was the initial setup?

We have done the installation of this solution many times and it has become straightforwward.

What's my experience with pricing, setup cost, and licensing?

We are on a perpetual license for SAP Business One and the price it should be less expensive when comparing it to other solutions.

What other advice do I have?

I would recommend this solution to others. However, there are other solutions with features that could be a better fit for your use cases.

I rate SAP Business One a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Software Engineer at a tech services company with 1,001-5,000 employees
Real User
Plenty of features, priced well, and simple implementation
Pros and Cons
  • "I have been happy with the intern purchases, and finance, such as banking."
  • "SAP Business One could improve asset management, inventory management, banking system, and production. Additionally, SAP Business One did not deduct TDS, withholding tax on payments."

What is our primary use case?

We are using SAP Business One for finance, purchase, sales, and inventory management.

What is most valuable?

I have been happy with the intern purchases, and finance, such as banking.

What needs improvement?

SAP Business One could improve asset management, inventory management, banking system, and production. Additionally, SAP Business One did not deduct TDS, withholding tax on payments. 

There have been some compliance effectiveness issues here in India. For example, in asset management, and business partner management.

In the next version of SAP Business One, they should add seemly integration and advanced functionality compliance.

For how long have I used the solution?

I have been using SAP Business One for approximately six years.

What do I think about the stability of the solution?

 SAP Business One has been stable.

What do I think about the scalability of the solution?

I would rate the scalability of SAP Business One a six out of ten. The stability could improve.

I cannot rely on the complete functionality if I implement SAP Business One in my company. For example, if I implement Business One CRM and I cannot rely on it. It is the same with campaign management. It has some functions, but it's not 100% functional, which I can use for my company. We cannot only use this solution in my company because it lacks some functionality.

How are customer service and support?

When you use the technical support you have to route through your implementation partner. Our implementation partner sometimes tells us that our issue or inquiry is not supported in the standard product functionality. He always rejects it. My experience with SAP technical team, it's not good.

How was the initial setup?

The setup of SAP Business One is easy.

What's my experience with pricing, setup cost, and licensing?

The price of SAP Business One is reasonable.

What other advice do I have?

I would recommend this solution to others.

I rate SAP Business One an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1518354 - PeerSpot reviewer
IT Head at a manufacturing company with 51-200 employees
Real User
Good licensing model, simple, and stable, but not suitable for large enterprises
Pros and Cons
  • "It is quite simple, and it is suitable for medium and small businesses."
  • "Our company is expanding to different countries, and business is growing. We feel that it is not good enough for the huge volume of the business. On-premises setup is not good enough for the overseas office. We have our onsite premises in Hong Kong, but we have a major sales office in the US. We are looking for a more efficient setup to fulfill our requirements and needs. It can have portals for vendors, suppliers, and customers. I know that they have this feature in version 10, but it still has space to improve."

What is most valuable?

It is quite simple, and it is suitable for medium and small businesses.

What needs improvement?

Our company is expanding to different countries, and business is growing. We feel that it is not good enough for the huge volume of the business. On-premises setup is not good enough for the overseas office. We have our onsite premises in Hong Kong, but we have a major sales office in the US. We are looking for a more efficient setup to fulfill our requirements and needs.

It can have portals for vendors, suppliers, and customers. I know that they have this feature in version 10, but it still has space to improve.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is stable. There are some limitations, but they are there because we are using quite an old version. We are using version 9.2, which is no longer supported by the SAP. When we have to find any issue or any bug, it is not easy to find a way to resolve it. This is not really a product issue.

How are customer service and technical support?

We get support from a local service provider. They also did the implementation of this solution. We have a good relationship with them for the enhancements on the software in the offices.

How was the initial setup?

Its initial setup is simple. It was not done by me, but I know that it is not so complicated to set up.

What about the implementation team?

We have a consultant firm that helps us with the setup.

What's my experience with pricing, setup cost, and licensing?

Its licensing model is good. There is a one-off payment for the software license, and after that, you only need to pay the annual maintenance fee. Compared to other cloud-based systems, this cost model is quite reasonable for SMEs.

What other advice do I have?

I would recommend this solution depending on the nature and the size of the business. For SMEs with a simple business model, SAP Business One is good enough to meet their needs, but for big enterprises, SAP ECC would be more suitable.

I would rate SAP Business One a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at EJADA
Consultant
A relatively simple to use solution although lacks the ability to integrate with other tools
Pros and Cons
  • "Less complicated than other similar solutions."
  • "Lacks ability to integrate with other tools."

What is our primary use case?

We are partners with SAP and I am an SAP FICO and s4 Hana consultant. 

What is most valuable?

This solution is less complicated than other similar solutions like ERP. 

What needs improvement?

The solution lacks ability to integrate with other tools. 

For how long have I used the solution?

I've worked with this solution for two and a half years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

The initial setup is straightforward. 

What's my experience with pricing, setup cost, and licensing?

The cost of licensing this solution is very fair. 

What other advice do I have?

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1410804 - PeerSpot reviewer
SAP Architecture Manager at a consultancy with 11-50 employees
Real User
Good support, solid performance, and scales according to our needs
Pros and Cons
    • "There are only a few standard reports available and if you want more then they either have to be downloaded or built."

    What is our primary use case?

    We are a service provider and we use SAP Business One for most of our clients.

    The basic modules that we use are for financials, inventory, account receivables, accounts payable, and human resources.

    What is most valuable?

    The vendor has a very good roadmap for the product.

    What needs improvement?

    We would like to see more options in terms of the product module. It requires more details for production because it is very basic.

    There are only a few standard reports available and if you want more then they either have to be downloaded or built. Having more standard reports available would be an improvement.

    For how long have I used the solution?

    I have been using SAP Business One for between 10 and 15 years.

    What do I think about the stability of the solution?

    Over the past ten years, we have found SAP Business One to be a very solid product.

    What do I think about the scalability of the solution?

    This is a scalable solution and we currently have between 80 and 90 users.

    How are customer service and technical support?

    In cases where we face problems, we directly connect with our partners. There is a service portal and product support is very good.

    Which solution did I use previously and why did I switch?

    We did not use another similar product before this one.

    How was the initial setup?

    The initial setup is straightforward and it takes a couple of days to deploy.

    What about the implementation team?

    Our in-house team is in charge of implementation, deployment, and maintenance. Two staff are required for deployment.

    Which other solutions did I evaluate?

    We are currently working towards implementing the cloud-based, AWS, or Azure model.

    What other advice do I have?

    Overall, this is a good product and I recommend it. At the same time, I would like to see improvements made to the reporting. Having more reports and better reporting options would earn it a perfect rating.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    reviewer1619214 - PeerSpot reviewer
    General Manager at a tech services company with 11-50 employees
    Real User
    Cost effective, reliable, but implementation could improve
    Pros and Cons
    • "We have been happy with the command line interface of SAP Business One."
    • "The initial implementation is not straightforward. It took approximately three months to complete. The process could be easier."

    What is most valuable?

    We have been happy with the command line interface of SAP Business One.

    For how long have I used the solution?

    I have been using SAP Business One for approximately five years.

    What do I think about the stability of the solution?

    The stability of SAP Business One is good.

    What do I think about the scalability of the solution?

    The scalability is good, it can handle approximately 2000 users.

    We have 25 people in my organization using the solution from different departments, such as the finance department.

    Which solution did I use previously and why did I switch?

    We previously used Microsoft Dynamics but we found SAP Business One to be a better choice for our business.

    How was the initial setup?

    The initial implementation is not straightforward. It took approximately three months to complete. The process could be easier.

    What about the implementation team?

    We used a consultant to do the implementation.

    What's my experience with pricing, setup cost, and licensing?

    SAP Business One is a cost-effective solution. The price is good and we pay for a subscription annually.

    What other advice do I have?

    We do a security audit every six months. Which includes coding and scanning, everything is good.

    I would recommend this solution to others.

    I rate SAP Business One a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2025
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