SAP Commerce Cloud Reviews

Vendor: SAP

4.0 out of 5

18 reviews
77% willing to recommend

1,274 followers

What is SAP Commerce Cloud?

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

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SAP Commerce Cloud is the #2 ranked solution in top eCommerce Platforms. PeerSpot users give SAP Commerce Cloud an average rating of 8.0 out of 10. SAP Commerce Cloud is most commonly compared to Salesforce Commerce Cloud: SAP Commerce Cloud vs Salesforce Commerce Cloud. SAP Commerce Cloud is popular among the midsize enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 52% of all views.

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Featured reviews

JiteshArora

Senior Consultant at Deloitte

The WCS management or content management is not that great. Every one and a half to two years, Hybris stops updating or supporting previous versions. This means that the end-customer has to update their version every time. SAP Hybris can work on the virtual commerce (VR) feature, which is new to the market.

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Ankit Bhagat

Management Consultant at PwC

The product's setup is not a big issue. I would rate the product's setup an eight out of ten. The time taken for deployment depends from project to project. I have worked on projects which completed deployment in three to six months and others where the process took a year to complete. We follow the agile methodology for the tool's deployment. We conduct the unit testing, and IT testing and then release the solution to our platform. You need a 25-30 member team to manage the deployment process which can include business analysts, project managers, front-end and back-end developers, and QAs. Four to five technical staff is required for the product's maintenance. This technical staff team analyzes issues and asks the developers to fix them. The issues get fixed and implemented in the solution's next release.

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Aaron Maema

SAP Hybris Developer at a retailer with 10,001+ employees

The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution. They are both excellent, and you can easily customize them. The integration side of it with Hybris OCC to integrate with other systems is also effective. That's also a useful feature. It primarily has a lot of features that provide a significant advantage, and it's very good. It's out of the box, it's a new spectrum. It's good, but it depends on how you are customizing it to your benefit. It depends on your business objective and your angle, and how you want to go about it. It's flexible, you can do anything with it. I don't have any issues with the interface.

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SAP Commerce Cloud mindshare

As of January 2025, the mindshare of SAP Commerce Cloud in the eCommerce Platforms category stands at 15.7%, down from 20.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eCommerce Platforms

PeerAnalyst reports

Type	Title	Date
Category	eCommerce Platforms	Jan 6, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 6, 2025	Download
Comparison	SAP Commerce Cloud vs Salesforce Commerce Cloud	Jan 6, 2025	Download
Comparison	SAP Commerce Cloud vs Adobe Commerce	Jan 6, 2025	Download
Comparison	SAP Commerce Cloud vs Oracle ATG	Jan 6, 2025	Download

Title	Rating	Mindshare	Recommending
Salesforce Commerce Cloud	4.0	16.3%	88%	30 interviews Add to research
Adobe Commerce	4.1	13.9%	84%	27 interviews Add to research

Valuable Features

"The user interface can be customized."
"The tool supports multiple currencies."
"The tool has good performance."

Room for Improvement

"The learning curve is high."
"The support team should improve the response time."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

Pricing

"The price is quite high."
"The solution is very expensive in Turkey."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SAP Commerce Cloud Buyer's Guide for additional reliable information.