Shopify Reviews

Name: Shopify
Brand: Shopify
Rating: 4.2 (11 reviews)

4.2 out of 5

11 reviews
100% willing to recommend

330 followers

What is Shopify?

Shopify is an easy to use, fast, and secure eCommerce platform. Its CMS platform comes with several dynamic and useful features to help users create and manage their websites. The solution’s high-end security features, insightful analytics, user-friendly interface, and vast range of third-party integrations makes it one of the top platforms in the market.

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Shopify is the #4 ranked solution in top eCommerce Platforms. PeerSpot users give Shopify an average rating of 8.4 out of 10. Shopify is most commonly compared to SAP Commerce Cloud: Shopify vs SAP Commerce Cloud. Shopify is popular among the midsize enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 56% of all views.

Helped 845,406 peers since 2012

Featured Shopify reviews

Alex Osmichenko

Chief Executive Officer at IT Monks Agency

The primary use case for Shopify is when I want to quickly build an online store. I utilize Shopify as an online store to manage and grow my retail business. I use it to boost my online sales Shopify is easy to start and has an intuitive onboarding process for customers. It is very good in terms…

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Janis Karasa

Freelance Web Developer at Self Employed

If you have a physical business, like a shop on the street, and you want to take it online but don't know how to do it, you have a couple of options. You could contact a developer or set up an account on Shopify and create your online store there. Shopify is similar to WordPress. It's a content management system specifically built for e-commerce. You can add your products, upload photos, and set up your store fairly easily, even if you don't know how to code. It's designed for people who don't know how to code but want to create a basic online store. Some business owners don't want to deal with this, so they hire web developers specializing in Shopify to help set up their online store. If you're not satisfied with the default settings or appearance of your Shopify store, you can also hire a Shopify specialist to customize the code, layout, and other aspects of the website that you can't modify within Shopify itself. What I like most about the tool is its ability to integrate applications. You can add various apps, such as review applications to handle reviews or apps that help with upselling. There are many different applications available. Another feature I appreciate is the ability to connect your store to your Instagram or Meta account. It is also user-friendly.

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Manmohan Singh Negi

Co-Founder at Express Alley

Shopify has streamlined our company's online sales process since its very best part stemmed from the fact that it has hosted its application on the server, owing to which there is no need to think about areas, like CDN or speed optimization, which are aspects that can be worrisome in WooCommerce. With Shopify, users need not worry about the updates since the tool takes care of such areas, but there is always a need to update the plug-in options when it comes to WooCommerce. Sometimes, the plug-ins are not compatible, which is a very big problem when it comes to WooCommerce. In WooCommerce, there is a need to keep updating it since the plug-ins are not compatible at times, which creates problems. Shopify's feature that has had the most significant impact on our business efficiency is related to the area of SEO with tagging, which helps our company and clients a lot. The optimization and cache management to keep the speed of the tool at a very good pace so that it does not hamper our client's work is helpful. The customers who use Shopify don't face any problems when accessing the website. Speaking about the cost-effectiveness of using Shopify in our business, we are a service-based company that uses Shopify based on recommendations from our clients. Shopify has a very good pricing model. The licenses for B2C models are available at a very good price. Shopify gives you a free account to begin with, making it a nice choice to start off with, especially if you have a limited or small number of products. Shopify has a lot of built-in features since it is an on-premises e-commerce application, so users need not worry about cache, optimization, or CDN. For startup businesses, Shopify is a good product if you want to indulge in the hassle-free development of applications without the involvement of any third-party applications. Shopify provides you with useful features in the areas of security, optimization, and CDN. With Shopify, everything comes in one bucket. Shopify is one of the best tools for those who want to start their e-commerce application. I rate the overall tool an eight out of ten.

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Shopify mindshare

As of April 2025, the mindshare of Shopify in the eCommerce Platforms category stands at 10.3%, down from 10.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eCommerce Platforms

PeerAnalyst reports based on Shopify reviews

Type	Title	Date
Category	eCommerce Platforms	Apr 4, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 4, 2025	Download
Comparison	Shopify vs Salesforce Commerce Cloud	Apr 4, 2025	Download
Comparison	Shopify vs SAP Commerce Cloud	Apr 4, 2025	Download
Comparison	Shopify vs Adobe Commerce	Apr 4, 2025	Download

Title	Rating	Mindshare	Recommending
SAP Commerce Cloud	4.0	14.3%	77%	18 interviews Add to research
Salesforce Commerce Cloud	4.0	16.2%	88%	30 interviews Add to research

Valuable Features

Shopify offers user-friendly e-commerce setup, secure and fast hosting, and strong SEO capabilities. It provides customizable features like drag-and-drop editing, inventory management, and discount codes. Businesses can manage sites easily with its intuitive admin interface and built-in integrations for payment gateways and logistics. The platform supports apps for additional functionality and connects with social media accounts. Customers appreciate the free trial, high performance, and affordable pricing compared to other SaaS options.

"I would absolutely recommend Shopify to others."
"Shopify is easy to start and has an intuitive onboarding process for customers."
"If you have a physical business, like a shop on the street, and you want to take it online but don't know how to do it, you have a couple of options. You could contact a developer or set up an account on Shopify and create your online store there."

Room for Improvement

Shopify needs better customization and user-friendliness for non-coders. Pricing plans could be more cost-effective as applications add up quickly. Improved integration with platforms like Facebook and Instagram and enhanced technical support would be beneficial. Database access and smoother third-party integrations are desired. The platform would benefit from features for wholesale sales and additional product variants. Enhancements in inventory management and a built-in mobile app are also needed.

"Shopify users pay a higher commission as they scale."
"Previously, Shopify had a limitation of 200 product variations, which posed a challenge for businesses with multiple product options like different colors and sizes. However, they have increased this limit to 1,000 variations, greatly improving the platform's functionality. Besides that, I don't see any major issues that need improvement."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."

Pricing

Shopify's pricing appeals to enterprise clients due to its flexible, subscription-based model starting at $29 per month and going up to $300 per month, with transaction fees around 2%. Set-up costs are eliminated, and hosting is included, unlike other platforms. Although premium plans may appear costly, they provide value considering feature-rich solutions and app integrations. The platform offers a 14-day free trial. Larger enterprises might find costs significant if managing multiple websites.

"The tool's pricing depends on how big your online store is."
"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."
"Depending on the client's requirements, they can choose either the basic plan or the premium plan."

Popular Use Cases

Shopify is primarily used by businesses to create and customize scalable e-commerce stores. It offers extensive built-in features and a wide range of integrations, allowing seamless selling across websites, marketplaces, and social media. Users leverage Shopify for quick store setup, extensive customization, theme personalization, and integration of various payment and shipping methods. It caters to diverse industries with minimal customization needs, providing a robust platform for managing and enhancing online retail operations.

Service and Support

Shopify customer service is praised for its 24/7 availability through phone, chat, or email. Many users find the support to be helpful, promptly addressing issues like website crashes. Some report needing additional expertise for specific requirements or customizations due to limited support scope. Documentation quality helps reduce dependency on support. Ratings often hit nine out of ten, indicating strong satisfaction, though some note longer response times depending on service agreements.

Deployment

Shopify's initial setup is user-friendly and can be completed in about ten minutes. Users appreciate the straightforward process of store creation, involving merely entering client details. It operates as a SaaS model, eliminating installation needs. Experienced individuals find customization manageable, as numerous online tutorials support this process. The platform's setup facilitates swift website deployment, backed by efficient customer support. Users benefit from templating capabilities, ensuring a smooth experience.

Scalability

Shopify's scalability is generally positive, with most users finding it efficient for handling increased traffic and product expansion. However, there are concerns about its cost, especially when upgrading to Shopify Plus. Some users suggest other platforms offer better scalability as they provide more control over resources and customization. Shopify is often rated between six to eight out of ten for scalability, indicating that while not perfect, it meets the needs of many users effectively.

Stability

Shopify demonstrates commendable stability, with most users experiencing minimal issues. Instances of downtime have decreased significantly, occurring infrequently. This stability is mirrored by seamless backup and restoration processes. Several users rate stability highly, often nine or ten out of ten. However, occasional global updates and rare server problems do occur. Premium packages exhibit consistent reliability without bugs. Despite minor glitches, Shopify is consistently rated as stable and dependable by its users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Shopify Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

56%

Computer Software Company

Retailer

Manufacturing Company

Financial Services Firm

Real Estate/Law Firm

Wholesaler/Distributor

Hospitality Company

Non Profit

Construction Company

Outsourcing Company

Media Company

Healthcare Company

Government

Recreational Facilities/Services Company

University

Marketing Services Firm

Performing Arts

Pharma/Biotech Company

Energy/Utilities Company

Logistics Company

Compare Shopify with alternative products

Learn more about Shopify

Shopify Features

Shopify has many valuable key features. Some of the most useful ones include:

Customizable templates
Shopify POS
Out-of-the-box SEO tools
Shopify dropshipping
Shopify analytics
Abandoned cart reminders
App store

Shopify Benefits

There are several benefits to implementing Shopify. Some of the biggest advantages the solution offers include:

Better security: Because Shopify provides 256-bits SSL Certification to every website and is Level-1 PCI Compliant, you have guaranteed security that ensures the complete safety of sensitive customer information, including credit card details, phone numbers, email IDs, home addresses, etc.

Personalization options: Because Shopify is a very versatile platform, it provides several different built-in tools and options that allow you to personalize your website according to your specific needs and requirements. In addition to being able to customize website themes, users can offer customers personalized coupons, sale notifications, different shipping options, and payment methods.

Smartphone compatibility: Shopify is compatible with smartphones and other mobile devices, making it easy for users to design, host, and manage websites.

User-friendly interface: The platform’s functionalities are easy to understand because Shopify comes with a very easy-to-use user interface.

Fast loading speed: Shopify is designed with robust and optimized hardware to enable fast loading speeds so websites can load in seconds.

Free 24/7 customer service: Another advantage of Shopify is that it provides customer service around the clock. They have community forums, chat, and voice support services available for their clients to help them resolve issues quickly. Shopify also has a vast database of FAQs.

Thousands of applications: Shopify has its own app store so users can choose from thousands of applications to add new features to their eCommerce store. The app store also enables the content management system to be lightweight and provides desired features to its customers.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Shopify solution.

Badrilal P., Shopify Developer at Freelance, says, “Shopify can be used without any coding knowledge; just drag and drop and configuring, those are the basics. It's a great solution for people who are in the initial phase of their business. They can use it to easily set up a store that includes product info, product pricing, add to cart, payment methods, gateway integration, menus, contact us forms, and inquiry forms. Anyone can set those features up in one day using Shopify. That's a huge benefit for our customers.”

PeerSpot user Tushar K., Co-founder at Dotmagic Infotech/Shopify Expert at Dotmagic Infotech, mentions, “The most valuable features are the core structure and backend structure. Our clients are easily able to manage their sites at the backend. Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization. It is all very easy to handle.”

Shopify customers

RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree