Smartsheet Reviews

Name: Smartsheet
Brand: Smartsheet
Rating: 4.0 (40 reviews)

Vendor: Smartsheet

4.0 out of 5

40 reviews
92% willing to recommend

380 followers

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What is Smartsheet?

Smartsheet is a dynamic platform with features like real-time data sharing, Gantt charts, and integration with Jira and Microsoft Teams, offering valuable tools for efficient task management.

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Smartsheet is the #5 ranked solution in top Project Portfolio Management solutions and top Project Management Software. PeerSpot users give Smartsheet an average rating of 8.0 out of 10. Based on the analysis of the 40 most recent Smartsheet reviews, the overall sentiment is positive, with a sentiment score of 7.2. Smartsheet is most commonly compared to monday.com: Smartsheet vs monday.com. Smartsheet is popular among the midsize enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 43% of all views.

Helped 824,053 peers since 2012

Featured reviews

Asma Ali

Project Manager at a government with 10,001+ employees

At one point we were trying to use it to organize a curriculum for students to just have the weekly stuff. We kind of ran into trouble doing this. It's not really designed for that. What we were trying to do is give them a real-time syllabus with pre-readings and activities and stuff embedded. It ended up getting really complicated. They also had access, and while there’s probably a way to not give them access, I didn’t know how to set that. I just wanted to let them download. It got complex. It wasn’t just people updating what they were working on. It was something else and it didn’t work. If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal. We use Box to store recordings, for example, of sessions and stuff. We’d like to store it in this solution. We already integrate Smartsheet into Teams for updates and stuff. That works well.

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PaulDiaz

Project Manager at Amgen

I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items. The worksheet is key for tracking project progress, though we track it at a higher level rather than detailed work breakdown structures. Subject matter experts say when they'll deliver things, and that's what we track.

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Ian Herzing

Resource Manager at a non-tech company with 11-50 employees

I would like if Smartsheet allowed more formulas in its sheets. I don't think working with formulas is as intuitive as it is in Excel. I use Vlookups and index matches in some of my sheets, and I had to find an outside consultant to help me build out those formulas. I'm a pretty smart guy, but I could not figure out how to get the formulas to work in tandem across a couple of different sheets so I could pull in the necessary information. They could make the formulas more intuitive or provide more training. That's probably my biggest complaint. I also don't like having to save when I update a sheet or a report. Autosave is standard in most solutions these days. They have autosave, but it's not as quick as I'd like it to be. When I update a sheet, I want it to save instantly, so I can go to the next one. If you make a quick update and want to move on, you have to hit Ctrl-S and remember to save. It'll give you a pop-up window that reminds you to save. Most competitors, like Asana, have a quick autosave feature. In the next release, I'd like to see improvements to the dashboards. The dashboards are a critical feature, and I love building them for our executives here. They look fine, but they're simple lines of text and blocks. I think they could look a bit prettier. Smartsheet has invested time into thinking about how they display information on the dashboards, but they could do better. While I don't think there's anything wrong with their current dashboard visualizations, I would love to see a more modern look. Right now, the interface looks a bit dated.

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Smartsheet mindshare

Product category:

As of December 2024, the mindshare of Smartsheet in the Project Portfolio Management category stands at 8.1%, up from 7.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Project Portfolio Management

PeerAnalyst reports

Type	Title	Date
Category	Project Portfolio Management	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	Smartsheet vs ServiceNow Strategic Portfolio Management	Dec 22, 2024	Download
Comparison	Smartsheet vs monday.com	Dec 22, 2024	Download
Comparison	Smartsheet vs Broadcom Clarity	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
monday.com	4.7	6.7%	98%	224 interviews Add to research
ServiceNow Strategic Portfolio Management	4.0	13.2%	96%	31 interviews Add to research

Valuable Features

Smartsheet users highlight its real-time data sharing, user-friendly interface, and seamless integration with tools like Excel and Jira. Its Gantt charts, project customization, and collaboration tools receive high praise. Dashboards provide insightful project management and reporting capabilities. The low-code automation and workflow features enhance efficiency. Users also appreciate its flexibility, security, intuitive design, and ease of use. Smartsheet simplifies collaboration by centralizing projects and making them accessible across various teams.

"I prefer Smartsheet for its flexibility."
"It's stable and simple to use."
"I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items."

Room for Improvement

Smartsheet requires improvements in data management for slow internet, real-time updates similar to Google Sheets, and user-friendly dashboards. Security and sharing restrictions need refinement while its integration with Microsoft tools and API capabilities should expand. Training, customer service, and signing processes are lacking. Users request enhanced formulas, autosave features, graphical reports, and conditional formatting. There are needs for better mobile usability, project management features, multitiered sheet tabs, and comprehensive automation options. Integrations with platforms like Outlook and QuickBooks are desired.

"Initially, there were issues like dropdowns. Those have been overcome."
"The only reason we migrated to another application was the full integration available in other solutions. We never used the integration capabilities of Smartsheet."
"I want to improve baselines, predecessor-successor relationships, and the ability to use manual starts and stops while keeping relationships intact. Changing dates and durations can be convoluted, unlike in Microsoft Project. There are many things I'm used to in other software that don't happen in Smartsheet. It's offset by how easy it is to link sheets and pull data at higher levels, but figuring out why I can't change data sometimes can be frustrating."

ROI

Smartsheet enhances business operations with automation, saving time and administrative effort. It effectively manages timelines and projections, proving beneficial for virtual teams. Users appreciate its Excel-like interface and ease of use. While some haven't tracked ROI, many acknowledge doubled productivity and cost-effectiveness in project management. Its communication features streamline updates and stakeholder notifications. Affordable at $25 per user monthly, Smartsheet offers significant time efficiency, collaboration, and stability benefits compared to Microsoft Project.

Pricing

Enterprise users find Smartsheet's pricing competitive, especially compared to solutions like Asana or Microsoft Project. Licenses are charged per user, with costs varying based on the plan and number of licenses. Basic licenses can start around $500 annually per user, while enterprise plans might be significantly higher. Although the solution has cheaper individual options, enterprise features and premium packaging increase costs. The licensing structure allows flexibility with unlicensed collaborators benefiting from limited access.

"Smartsheet can be low-priced, with personal subscriptions around eight dollars a month, but I imagine it gets pricier for enterprise systems. Microsoft Project can be more expensive."
"There's a trial version and a free version. Each license costs a decent amount, $25 per month or something."
"I pay $ 120 or $ 128 a month for two to three users."

Popular Use Cases

Organizations primarily utilize Smartsheet for project management, task management, and data tracking integration. They create dashboards for project oversight, manage project timelines, automate approval workflows, and facilitate team collaboration across various industries. Smartsheet is valued for its ability to manage detailed processes, such as tracking metrics, schedules, and resources, providing a customizable platform for managing diverse project needs. Teams use it for centralizing tasks, ensuring visibility, and maintaining project documentation efficiently.

Service and Support

Smartsheet's customer service and technical support receive mixed feedback. While some find the email support responsive and knowledgeable with a strong self-help library, others desire improvement in ticket tracking and resolution. Users rate support highly, praising responsiveness, knowledgeable agents, and feature suggestions. Email response is swift, often within 24 hours for enterprise users. Some users rely on self-help resources without contacting support. Though helpful during initial setup, support experiences vary.

Deployment

Smartsheet's initial setup is described as user-friendly and intuitive. Many individuals find it easy, straightforward, and quick to deploy, often taking a few hours. Training resources are available online, aiding new users. Project managers appreciate its accessibility compared to Microsoft Project. While some find complexity with certain configurations, others effortlessly handle tasks with minimal technical knowledge. Deployment varies, sometimes taking a couple of weeks, with some minor issues related to specific user roles or external integration.

Scalability

Smartsheet is generally considered scalable, with users integrating it with tools like Microsoft Teams and Jira to enhance functionality. Many rate its scalability highly, though some users note difficulties when scaling for complex projects or larger user groups. The platform's flexibility appeals to organizations of varying sizes, employing diverse usage levels. However, costs for additional licenses can be a factor. Users often appreciate its cost-effectiveness, allowing shared access without individual licenses.

Stability

Users express confidence in Smartsheet's stability, noting minimal major issues. Minor lags and rare downtime are mentioned. Users acknowledge continuous improvements and rate its stability highly, with scores mainly between eight to ten out of ten. Few report minor issues like freezing but overall, Smartsheet is described as stable, reliable, and cloud-based. Despite initial setup challenges, users found stability improved significantly, with rare short connection problems easily resolved. Users appreciate its nonstop performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Smartsheet Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

43%

Manufacturing Company

Healthcare Company

Government

Computer Software Company

Financial Services Firm

University

Construction Company

Retailer

Non Profit

Insurance Company

Real Estate/Law Firm

Energy/Utilities Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Wholesaler/Distributor

Hospitality Company

Legal Firm

Performing Arts

Media Company

Comms Service Provider

Outsourcing Company

Transportation Company

Compare Smartsheet with alternative products

Learn more about Smartsheet

Smartsheet combines Excel-like functionality with cloud accessibility, making it efficient for tracking, reporting, and workflow management. Users benefit from its scalability and robust security, making it ideal for enterprise-level projects. However, improvements in data visibility, real-time collaboration, and user-friendliness can enhance its utility. Customizable dashboards, project management features, and seamless integrations offer great flexibility, though there is a demand for better automation, API enhancements, and new templates.

What are Smartsheet's most important features?

Real-time Data Sharing: Facilitates seamless collaboration between users.
Project Management Tools: Includes Gantt charts and task prioritization for efficient project tracking.
Integration: Works with major platforms like Jira and Microsoft Teams for comprehensive data flow.
Automation Capabilities: Reduces manual work with robust automation functionalities.
Customizable Dashboards: Allows users to tailor dashboards to meet specific needs.

What benefits or ROI should users look for in reviews?

Efficiency: Streamlines workflows with tools that enhance project tracking and collaboration.
Scalability: Supports growing enterprise demands with its scalable architecture.
Security: Provides robust, secure environments for data management.
Adaptability: Offers flexibility to customize workflows for improved resource management.

Smartsheet is utilized by organizations in industries like engineering, education, and IT for project management, task tracking, and data integration. It enables planning, scheduling, and team collaboration, facilitating dashboard creation and automation of processes. Its flexibility in customizing workflows is appealing to those managing projects and programs.