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Sophos Email Reviews

Vendor: Sophos
4.1 out of 5
Badge Ranked 1
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What is Sophos Email?

Sophos Email is a comprehensive email security solution designed to protect organizations from advanced threats and data loss. It offers robust protection against malware, phishing attacks, and spam, ensuring that only legitimate emails reach users' inboxes. 

Get the Sophos Email Buyer's Guide and find out what your peers are saying about Sophos Email, Microsoft Defender for Office 365, Darktrace and more!
Sophos Email is the #1 ranked solution in top Office 365 Protection solutions and #10 ranked solution in top Email Security solutions. PeerSpot users give Sophos Email an average rating of 8.2 out of 10. Sophos Email is most commonly compared to Microsoft Defender for Office 365: Sophos Email vs Microsoft Defender for Office 365. Sophos Email is popular among the large enterprise segment, accounting for 43% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 10% of all views.
Buyer's Guide
Sophos Email
January 2026
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Sophos Email mindshare

Product category:
Email Security
As of January 2026, the mindshare of Sophos Email in the Email Security category stands at 2.0%, down from 2.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Email Security Market Share Distribution
ProductMarket Share (%)
Sophos Email2.0%
Microsoft Defender for Office 3659.6%
Proofpoint Email Protection7.9%
Other80.5%
Email Security

PeerResearch reports based on Sophos Email reviews

TypeTitleDate
CategoryEmail SecurityJan 26, 2026Download
ProductReviews, tips, and advice from real usersJan 26, 2026Download
ComparisonSophos Email vs Microsoft Defender for Office 365Jan 26, 2026Download
ComparisonSophos Email vs Proofpoint Email ProtectionJan 26, 2026Download
ComparisonSophos Email vs Check Point Harmony Email & CollaborationJan 26, 2026Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Defender for Office 3654.29.6%96%60 interviewsAdd to research
Darktrace4.12.2%95%84 interviewsAdd to research
 
 
Key learnings from peers
Last updated Dec 14, 2025

Valuable Features

Sophos Email covers organization's needs with features like anti-malware, time-of-click protection, sandbox scanning, and AI-based threat detection. Its easy deployment and management impress users. Security aspects, such as spam filtering, phishing protection, and email encryption, receive high praise. Cloud integration allows inbound and outbound filtering, enhancing safety. A user-friendly interface and integration with other platforms improve usability. Customer satisfaction often results from advanced threat intelligence and reliable performance in detecting suspicious emails.
  • "Sophos already has Sandbox, and if any issues are identified, Sophos blocks that particular mail and site instantly, which is why customers are very happy and safe from other attacks."
  • "The main use case for Sophos Email is its robust security features; we are effectively blocking spam and phishing attempts, and we have strong control over these aspects."
  • "I rate Sophos Email nine point five."

Room for Improvement

Sophos Email faces issues such as slow technical support, expensive pricing, and difficulty in handling split deliveries. There is a need for better security features, user-friendly interfaces, detailed filtering, and improved spam detection. Compatibility with cloud environments and better integration with diverse infrastructures are lacking. The scanning process and mail quarantine handling require refinement. Additionally, DNS routing setup and pricing competitiveness against rivals like Palo Alto are significant challenges. Improvements in user interface settings and efficiency of features are desired.
  • "Price is obviously a challenging part, and I think it is the biggest problem we have suffered from over the last two or three years due to a 7 to 8% hike per year, twice a year, which is why we have some renewals on Sophos Email, Sophos XDR, EDR, and the firewall, but due to price hike, they are unable to renew it."
  • "Sophos Email does not work with split delivery. If I have a domain with 100 mailboxes and want to protect only 50, it is not recommended by Sophos or not possible to configure."
  • "Email installation could be more user-friendly so that it can be done without involving the partner."

ROI

Sophos Email led to increased efficiency and reduced employee needs. There were notable cost savings in security and data protection, with a significant drop in unsolicited emails. This strengthened security measures, especially with government contracts. Users recognized the tool's value and its positive fiscal impact, although a precise financial figure wasn't specified.

Pricing

Sophos Email users report that its pricing is generally seen as fair and reasonable, though some consider it slightly expensive. Licensing is primarily offered on a subscription basis, with options for annual or monthly payments. Pricing can vary based on user count and additional features, often offering a favorable value compared to competitors. Discounts may be available for larger user groups. Several users rate the pricing between six and eight out of ten, indicating moderate satisfaction.
  • "The tool's price is reasonable. On a yearly basis, there is a 20 percent increase in prices, but it is not an issue."
  • "The pricing is affordable, so I’d rate it around a four out of ten on the pricing scale. We pay about fifty pounds a month, including hardware so that costs may differ without it."
  • "Sophos Email is a little expensive for us, but it's necessary. We have a subscription and renew it every three years."

Popular Use Cases

Organizations use Sophos Email to secure email servers by filtering spam, phishing, and malware, including sophisticated threats in attachments. It serves as a gateway, protecting both inbound and outbound traffic for on-premises and cloud environments, like Microsoft 365. Sophos Email employs AI to analyze and quarantine suspicious emails, enhancing email communication by integrating with existing systems and applying customized security policies, ensuring robust email protection for varied environments and preventing ransomware attacks.

Service and Support

Sophos Email's customer service varies in efficiency. Many users find the support responsive, rating it between six to ten. However, there are frequent mentions of slow response times and a complicated support process. Users appreciate immediate responses via channels like Skype but desire quicker assistance for technical issues. Some rely on local partners for better support. Overall, ratings reflect that improvement is needed in speed and handling complex queries, though many find it satisfactory.

Deployment

Sophos Email's initial setup is generally straightforward, with quick deployment times, especially on cloud platforms. Many find it easy, though some encounter challenges depending on infrastructure complexity and technical knowledge required. Cloud-based setups eliminate installation, requiring account activation and email forwarding. Some users report needing technical support, rating setup ease between three and nine out of ten. In complex environments, training is recommended for effective implementation and management.

Scalability

Sophos Email is highly scalable, with users able to expand usage significantly. Many customers have successfully implemented it across various organization sizes. While generally accessible and capable of supporting numerous endpoints, some areas, such as licensing and server maintenance, pose challenges. Despite a few limitations, it remains a good fit for small to medium enterprises, demonstrating ease of scalability for many environments. Integration experiences and user scalability ratings vary among different companies.

Stability

Sophos Email demonstrates strong reliability and consistency for users. Many have reported an absence of issues with bugs or glitches, experiencing no crashes or freezes. Stability ratings commonly fall between seven and ten, with frequent high marks based on extended positive usage. The tool effectively manages high email activity and integrates well into operational workflows, underscoring its dependability for routine tasks. Users appreciate its performance, occasionally noting room for updates to enhance efficiency.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Sophos Email Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business25
Midsize Enterprise2
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business109
Midsize Enterprise57
Large Enterprise123
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
10%
Outsourcing Company
9%
Computer Software Company
8%
Financial Services Firm
7%
Government
6%
Healthcare Company
6%
Comms Service Provider
6%
Educational Organization
5%
Retailer
5%
Real Estate/Law Firm
4%
University
4%
Wholesaler/Distributor
4%
Insurance Company
3%
Construction Company
3%
Performing Arts
2%
Energy/Utilities Company
2%
Non Profit
2%
Marketing Services Firm
2%
Hospitality Company
2%
Media Company
2%
Legal Firm
1%
Transportation Company
1%
Consumer Goods Company
1%
Engineering Company
1%
Recreational Facilities/Services Company
1%
Logistics Company
1%

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Learn more about Sophos Email

With advanced threat intelligence and machine learning algorithms, it can detect and block sophisticated attacks in real-time. Additionally, it provides encryption and data loss prevention capabilities to safeguard sensitive information. 

The solution is easy to deploy and manage, with a user-friendly interface and centralized control. Sophos Email offers seamless integration with popular email platforms, ensuring uninterrupted communication while maintaining security. 

With its comprehensive features and proactive approach, Sophos Email is a reliable choice for organizations looking to enhance their email security.

Sophos Email was previously known as Sophos Email Security.

Sophos Email customers

Del Monte Foods, Terra Verde, spicerhaart, RIVERLITE, Dataprise, SureBridge, Reed's School, Sayfol International School

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Product Categories

Product Categories
Email Security
Office 365 Protection

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Sophos Email Reviews Summary
Author infoRatingReview Summary
Founder at Computech infosysetm5.0I've used Sophos Mobile and Email since 2017 for their strong security, user-friendly interface, and reliable support, though frequent price hikes make renewals difficult compared to competitors like Palo Alto offering similar features at lower costs.
Technical Head at a tech services company with 51-200 employees5.0No summary available
Operations Technical Lead at IT Supporters4.5I have used Sophos Email for four years to enhance email security. It's easy to manage, integrates with Office 365 and Google Workspace, and offers strong anti-spam features, but lacks support for split delivery, limiting protection configuration for selected mailboxes.
Network and Infrastructure Manager at Sonysugar4.5I use Sophos Email for endpoint and email protection, appreciating its effective firewall and spam reduction features. However, the email installation process should be more user-friendly to eliminate the need for partner assistance.
Senior manager IT infrastructure at Machine Learning 1 Limited ·3.5We use Sophos Email as an email gateway to manage spamming and malware control effectively. The identity proxy feature is reliable, though sandboxing and spam control need improvement. Alternatives considered included Barracuda and Trend Micro.
IT Manager at Celebrity Fashions Ltd4.5I have found Sophos Email to be cost-efficient, though it has some performance issues that need improvement. After experiencing spam issues with Fortinet Fortimail during on-premises use, switching to the cloud with Sophos Email has been beneficial.
Director Technical Services at TechnoBIZ3.5I find that Sophos Email effectively bolsters email security with signature-based detection, though it's not as effective as FortiMail and Trend Micro. Users occasionally experience false positives, and improvement in rule customization would enhance control over security settings.
Pre-sales manager at National Information Technology Company4.5I use Sophos Email to secure our enterprise by filtering out spam and malware in emails. It offers encryption, malware protection, and high spam detection accuracy. It's flexible, integrates well, and includes features like authentication and a self-service portal.