Symantec Identity Governance and Administration Reviews

Name: Symantec Identity Governance and Administration
Brand: Broadcom
Rating: 3.8 (66 reviews)

3.8 out of 5

66 reviews
81% willing to recommend

1,734 followers

What is Symantec Identity Governance and Administration?

The Symantec Identity Governance and Administration (formerly CA Identity Suite) provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This user experience can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. In addition, the Symantec Identity Governance and Administration performs risk analysis and certification and enables remediation actions in real-time during the access provisioning steps, thereby improving audit performance and risk posture with preventive policy enforcement.

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Symantec Identity Governance and Administration is the #12 ranked solution in top User Provisioning Software and #28 ranked solution in top Identity Management (IM) solutions. PeerSpot users give Symantec Identity Governance and Administration an average rating of 7.6 out of 10. Based on the analysis of the 66 most recent Symantec Identity Governance and Administration reviews, the overall sentiment is positive, with a sentiment score of 6.7. Symantec Identity Governance and Administration is most commonly compared to SailPoint Identity Security Cloud: Symantec Identity Governance and Administration vs SailPoint Identity Security Cloud. Symantec Identity Governance and Administration is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.

Buyer's Guide

Symantec Identity Governance and Administration

November 2024

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Featured reviews

Efrén Yanez

Security Manager & CM Specialist & Mainframe Specialist en eSoft at eSoft 2006

* The xPress technologies (connector xPress/Policy xPress/Config xPress) * Integration with API Management and other CA solutions * Facility to publish the web services of any task of Identity Manager * Ease of integration to leverage authentication processes managed by Identity Manager and called by external applications * You do not depend on the supplier to change screens and validate field, create notifications, etc. * True integration between CA Identity Manager and CA Identity Governance for better use of compliance approved roles, data exchange and improved customer experience * Availability to implement in the cloud * Take advantage of important features of Identity Manager and Identity Governance on the Portar offered by Identity Suite (best user experience) and less technicall knowlegde need What about Identity Governance and integration with Identity Manager? This solution makes a seamless integration, leveraging the power of Identity Manager connectors it import the data obtained to Identity Governance; in the opposite direction, the results campaigns from Governance have the ability to update in automatic way the information in Identity Manager, enabling materialization of privileges changes and fulfilling a RBAC model (It is the business strategy to the lowest level of privileges in applications) Through the implementation of "Identity Suite Virtual Appliance" have created a supremely quick and convenient way to install (Identity Manager / Governance / Portal) with even high availability. Multiple scenarios available on a single console.

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it_user351660

Sr. Systems Analyst/Tech Lead at Loblaw Companies Limited

I saw some of the presentations here at CA world about the new interface for users to go in and request access and have their portal look really good. It's just a matter of us upgrading to that. The new user interface on the user side looks good, apparently it's not quite there yet on the admin side. To see something like that on the admin side would be amazing. If we were to add a new active directory group for someone to request access to, we have to build account templates and things like that for it. It's a very manual process that needs to be done ahead of time. With the newer version, you can actually go from the requester view. The requester can type in the name of the AD group he wants access to, and it will add that to the system in real time. Then it'll go through whatever approval we've setup saying that if you add a new AD group you would get managed professionally.

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PrincipalSecArch140

Principal Security Architect II at a engineering company with 1,001-5,000 employees

I'd like to see the user interface be a little bit better as far as deploying the infrastructure, the back end, but I hear that it's coming. Most of the troubleshooting workflow is based on logs, so if the logs were consolidated we would need to just look at one particular log for all the servers to figure out what going on. For example, if you get a fail when provisioning a user, you determine where it fails, and go to the logs to see where specifically the process stopped and what tasks were not completed.

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Symantec Identity Governance and Administration mindshare

Product category:

As of January 2025, the mindshare of Symantec Identity Governance and Administration in the Identity Management (IM) category stands at 1.7%, up from 1.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Identity Management (IM)

PeerAnalyst reports

Type	Title	Date
Category	Identity Management (IM)	Jan 10, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 10, 2025	Download
Comparison	Symantec Identity Governance and Administration vs Microsoft Entra ID	Jan 10, 2025	Download
Comparison	Symantec Identity Governance and Administration vs SailPoint Identity Security Cloud	Jan 10, 2025	Download
Comparison	Symantec Identity Governance and Administration vs One Identity Manager	Jan 10, 2025	Download

Title	Rating	Mindshare	Recommending
SailPoint Identity Security Cloud	4.1	22.8%	96%	69 interviews Add to research
Omada Identity	4.1	3.9%	91%	48 interviews Add to research

Valuable Features

Symantec Identity Governance and Administration excels in automated processes for identity lifecycle management, role-based access control, and self-service capabilities. Users appreciate flexible customization, ease of installation, and extensive connectors for on-premise and cloud integrations. It improves security, streamlines workflows, reduces help desk costs, and enhances compliance with regulatory standards. Its intuitive interface allows efficient management of entitlements, role assignments, and access certifications across varied applications and user groups.

"The automated provisioning feature has been very key from an identity management point of view."
"The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements."
"The product is relatively easier to use than other identity management products."

Room for Improvement

Symantec Identity Governance and Administration requires improvements in user interface design and usability due to its complexity. Users face challenges with integration, especially with cloud and third-party systems, and technical support is inadequate. Reporting, monitoring, and custom connector creation are difficult. The platform is prone to performance issues, lacks out-of-the-box integrations, and needs to enhance its cloud capabilities and documentation to streamline processes and further enhance overall functionality.

"Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment."
"The product works slowly while accessing cloud-native solutions."
"The product's technical support could be better."

ROI

Symantec Identity Governance and Administration enhances productivity by enabling automated onboarding, self-service password resets, and access requests. It reduces IT costs by allowing staff to refocus funds and expertise from traditional tasks like user onboarding. The tool prevents costly security breaches with centralized management, leading to efficiency and resource sharing. Organizations manage with minimal administrative staff, benefit from automatic user lifecycle management, and appreciate its capabilities for temporary staff handling.

Pricing

Symantec Identity Governance and Administration offers varying pricing and licensing models, typically user-based. Costs are often competitive with other CA products but more expensive than Dell and Microsoft. Companies note flexibility in pricing, with possible negotiations available for additional solutions. Some find the solution reasonable and priced similar to market alternatives. While there are complaints about occasional price increases, the pricing can depend significantly on company size and integration needs. Overall, the implementation can be costly.

"The price is flexible for our existing customers."
"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
"The product has a good price in competition with another product with the same solution."

Popular Use Cases

Symantec Identity Governance and Administration is primarily used for provisioning, managing user identities, and access governance. Organizations implement it to analyze privileges, centralize accounts, divide access, and ensure compliance. It helps streamline identity management via roles and access rights certification, enhancing risk management and security. Clients use it for creating users, assigning privileges, conducting lifecycle management, and handling workflows for user access, leveraging it to improve business process automation and eliminate manual errors.

Service and Support

Symantec Identity Governance and Administration customer service is praised for being responsive and proactive, with ratings ranging from 7 to 9 out of 10. Users appreciate quick responses and proactive representatives, although there is room for improvement in regional expertise. Technical support has mixed feedback. Many users rate it high for responsiveness and knowledge, but others highlight delays and lack of depth. Priority-one tickets receive excellent support, while lower priorities can experience slower responses.

Deployment

Symantec Identity Governance and Administration's initial setup often varied between straightforward and complex experiences. Some found the installation simple with clear documentation, while others faced challenges due to high availability requirements and inadequate support. Complexity often arose from organizational needs or large identity volumes. System integration and customization posed difficulties as unique requirements demanded extensive planning and architecture understanding. Users noted the setup was manageable with assistance from technical expertise and thorough documentation insights.

Scalability

Symantec Identity Governance and Administration is generally considered scalable. Users report no significant challenges and acknowledge its ability to handle large user volumes. Some experience issues due to customization and resource requirements. It requires specific configurations for optimal performance but supports numerous users efficiently. Limitations are occasionally attributed to initial setup, not inherent flaws. Users appreciate its flexibility and scalability, particularly when expanding their organizations, though high availability could be improved.

Stability

Symantec Identity Governance and Administration is generally stable with some users reporting occasional issues like database connection loss or Java memory leaks. Performance challenges arise when handling large tasks, but memory allocation and tuning often resolve these. Users appreciate its scalability and dependability, noting high availability features and minimal issues after initial setup. Despite a few bugs, its design and architecture are praised, offering robust reporting and reliable functionality.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Symantec Identity Governance and Administration Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

27%

Financial Services Firm

18%

Manufacturing Company

Real Estate/Law Firm

Comms Service Provider

Government

Media Company

Logistics Company

Retailer

Educational Organization

Insurance Company

Healthcare Company

Marketing Services Firm

Hospitality Company

Legal Firm

Non Profit

Transportation Company

Recreational Facilities/Services Company

Engineering Company

Security Firm

Energy/Utilities Company

Wholesaler/Distributor

University

Performing Arts

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Learn more about Symantec Identity Governance and Administration

While providing these business and governance-centric capabilities for business users, the Symantec Identity Governance and Administration also delivers core enterprise-grade identity management and governance capabilities, including broad provisioning support for on-premise and cloud apps, extensibility and flexibility to integrate with other IT systems and consumer-grade scale. This means organizations are not forced to choose between usability and performance. With the Symantec Identity Governance and Administration, they can have both.

Symantec Identity Governance and Administration was previously known as CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance.