Symantec VIP Access Manager Reviews

Resiliency: At one company I was at, we had development all over the world and often we would have a connection go down to the headquarters where we had the VPNs. This caused the remote site, sometimes with 100s of developers, to come to a halt isolating the office. In order to keep development going, I dropped a VPN and a small VIP relay server in the office. Because VIP is cloud based, as long as the site had an Internet connection, developers could still get in and work.

When tracking down an issue, you often have to go to each relay server and read through the logs.

The users of this tool connect to the office via VPN, with second-factor authentication. This is our exchange over second-factor authentication, which includes Palo Alto GlobalProtect VPN and another tool that I am not currently remembering, but I believe it's Fortinet VPN. Our customers use Fortinet VPN for second-factor authentication, in addition to Palo Alto GlobalProtect VPN and Microsoft Exchange Server.

The best feature of the tool is the mobile application. Also, the tool is very user-friendly.

It was primarily used as a multifactor authentication tool manager. Whenever a new employee joined our organization, they were required to install an application called VIP Access on their phone. This application generated codes, which were then added to their account in the Symantec VIP Access Manager web application.

Users of Symantec VIP Manager were able to access it over the web, where the email of the user and the SYMC number from the VIP Access app on the phone was linked to their work account. So, it's similar to Google Authenticator, where you get temporary codes that you'd need to access any application using 2-factor authentication.

It was really reliable, and it was also simple to use. Setting it up was extremely easy. Throughout the seven or eight months I used the application, I didn't encounter a single issue with it.

Moreover, it was easy to set up and very reliable.

• Ease of integration
• End user acceptance

After the initial integration, the overall support calls dropped, and customer satisfaction for VPN increased.

All of us in the practice work remotely from home across the country, so we all use it for remote access.

Other than it provides us with remote access, so it's fairly easy to install, fairly easy to set up, and provides us the ability to get into our corporate environment.

It is a fast and easy solution for end users. You are always online.

We were using two-factor authentication via SMS previous to this solution. Sometimes SMSs were not received and users could not make a VPN connection. With this tool, it is now enough to just press the approve button.

The two-factor authentication is most definitely valuable and moves us closer to being able to check off those important boxes for compliance.

Currently, it is only for select users, but the infrastructure is in place to expand to a larger group. The increased security for those users is beneficial, as well as getting them used to the app. Just getting used to 2FA is a benefit, as we move closer to a more security-centric environment and mindset.

Strong user authentication with easy integration to many applications using a free app, Mobile Credential, that lowers hardware costs.

Most of our customers reported fraud reduction and PCI compliance support.