TitanHQ SpamTitan Reviews

Name: TitanHQ SpamTitan
Brand: TitanHQ
Rating: 4.5 (80 reviews)

Vendor: TitanHQ

4.5 out of 5

80 reviews
97% willing to recommend

162 followers

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What is TitanHQ SpamTitan?

TitanHQ SpamTitan is a next-generation robust anti-spam service that protects today’s businesses by blocking spam, spoofing, zero-day attacks, phishing, malware, and more from users' emails. SpamTitan uses the most intuitive AI-driven threat protection to keep users' networks safe and secure at all times.

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TitanHQ SpamTitan is the #3 ranked solution in top Office 365 Protection solutions, #15 ranked solution in top Email Security solutions, and #17 ranked solution in top Anti-Malware Tools. PeerSpot users give TitanHQ SpamTitan an average rating of 9.0 out of 10. TitanHQ SpamTitan is most commonly compared to Microsoft Defender for Office 365: TitanHQ SpamTitan vs Microsoft Defender for Office 365. TitanHQ SpamTitan is popular among the small business segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.

Helped 848,989 peers since 2012

Featured TitanHQ SpamTitan reviews

George Kajaia

Head of IT Infrastructure Group, IT Operations Department at a financial services firm with 1,001-5,000 employees

In history on the reporting graph, when you are trying to search for sender by address, it won't search by domain. I could send an email from SendGrid with my domain, but with SpamTitan, if you search by that domain then it wouldn't search it. It only searches from the field, not in the envelope field. Unfortunately, mass mailing companies, like SendGrid, send email with the form address and that completely differs from the domain envelope form address. There is no way to search for the envelope form. So, I gave them an idea to improve this filtering. For example, if I have to search an email sent by SendGrid, then I am forced to search by the recipient, then find the emails marked as spam. This is quite a huge hassle. They told me that they are aware of this and will try to add it, but they haven't added it yet. I would like to implement a secondary delivery pool for mass mailings, having an alternate pool for mass mailing lists since there is only a single mail queue with SpamTitan. For example, if 10,000 emails are being sent, then the queue will be large. Unfortunately, without a secondary delivery pool, legitimate emails will wait in the queue to be delivered to my email. Therefore, I would like to have two queues: one for everyday emails and another for mass mailings. Now, I have to decide whether to buy a second SpamTitan license just for this reason because I am very satisfied with the functionality of SpamTitan overall and don't want to use another sender's appliance for this. From 2020 to 2021, there was a huge switch in the types of spam coming in. SpamTitan's anti-spam should be enabled to catch this spam. The spam catching rate went down over the last three to four years. I think this is because spammers are evolving and using different methods to send spam emails. The phishing rate of SpamTitan is not great, even Exchange Online Protection catches phishing better than SpamTitan. The most worrying are the phishing emails. I would like SpamTitan to upgrade and improve the phishing catch rate. The sandbox of the Bitdefender engine is not working correctly. They sent me an email that they pulled it because it was not working as it was intended to work. So, they are working on this as well, and maybe the sandbox will be fixed. The sandbox is for viruses. If something goes through then it is sent to the sandbox for analysis. However, I am not using the sandbox right now. I am just quarantining this type of attachment right away.

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Bornwell Mwenya

Head of Technical Support at ZAMNET

The interface is not so user-friendly at the moment. We did attend training a few months ago on their new interface. They have a new GUI that is quite user-friendly and easy to navigate. We would like to improve the number of quarantine reports received per day. At the moment, only one is received within 24 hours. So, there are a number of complaints that we get from customers who want to improve the reporting of the quarantined emails since they only get one copy per day. This means they may not receive other emails that have been received after they get the report. So, we would like SpamTitan to improve on the frequency of the quarantine report.

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Paul Rubera

President at Powerhouse Systems MSP & MSSP

With the geo-blocking tool, it would be nice if it listed checkboxes for all the countries and had one overall checkbox for the whole area. Right now, you have to start typing them all in, or half type them, to get the list. That's time-consuming and is one thing I don't like. Also, it would be nice to know when the DNS proxy version needs to be updated. They should send out the customer's version number, and why it needs to be upgraded, a month or two before it's necessary. That would be helpful so we don't find ourselves wondering why the DNS proxy we have right now just randomly stopped updating, when it's because a new version came out. Their room for improvement is minuscule. It's more end-user or IT types of fixes, rather than functionality. The functionality is great. It's just that the ease of use could be improved for someone who didn't know you have to type things in. It should be easier for a junior IT guy to get in there without having to say, "How do I do this?"

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TitanHQ SpamTitan mindshare

Product category:

As of April 2025, the mindshare of TitanHQ SpamTitan in the Email Security category stands at 1.2%, down from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Security

PeerResearch reports based on TitanHQ SpamTitan reviews

Type	Title	Date
Category	Email Security	Apr 24, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 24, 2025	Download
Comparison	TitanHQ SpamTitan vs Microsoft Defender for Office 365	Apr 24, 2025	Download
Comparison	TitanHQ SpamTitan vs Cisco Secure Email	Apr 24, 2025	Download
Comparison	TitanHQ SpamTitan vs Proofpoint Email Protection	Apr 24, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Defender for Office 365	4.2	13.1%	96%	49 interviews Add to research
Proofpoint Email Protection	4.2	8.1%	95%	51 interviews Add to research

Valuable Features

TitanHQ SpamTitan offers valuable features, including spam protection, a user-friendly interface, and the ability for users to manage their own quarantine and allow/block lists. It enhances security with Link Lock for URL protection, geo-blocking to filter emails by location, and multi-layered spam filtering techniques. Reporting capabilities provide detailed insights on email activity. Sandboxing for email attachments and zero-day threat protection contribute to robust security. It requires minimal maintenance.

"The most valuable features of TitanHQ SpamTitan are how effective it is and how little maintenance it requires."
"SpamTitan is extremely easy to learn and use."
"The AI technology is improving email security by enhancing spam detection capabilities."

Room for Improvement

TitanHQ SpamTitan experiences issues with its slow interface, false positives, and challenging navigation. The interface is not user-friendly, with features and configuration settings difficult to locate. The lack of modern authentication methods and detailed reporting on email threats requires attention. Users desire better integration with Outlook and more frequent quarantine reports. The interface looks outdated and lacks intuitive navigation. DNS and regular expression configurations can be complex, and email delivery limits are restrictive.

"The GUI is problematic."
"There needs to be improvement in response time due to the requirement of going through the ticketing system, which can cause delays."
"It works when it wants to, it doesn't want, it doesn't work."

ROI

Users reported a significant return from TitanHQ SpamTitan, highlighting enhanced security, reduced spam, and decreased phishing incidents. SpamTitan effectively minimized time spent on managing spam emails, bringing cost savings and increased productivity. Many users experienced seamless integration and customer satisfaction, with some reselling for additional revenue. Financial gains were noted as SpamTitan showed success in preventing potential threats, allowing businesses to devote more resources to other areas while maintaining a strong security posture.

Pricing

TitanHQ SpamTitan offers cost-effective pricing with flexible licensing, appealing to enterprise buyers. Users appreciate the seamless subscription model, typically based on a per-user or per-mailbox monthly fee. EDU pricing, MSP options, and add-ons like SpamTitan Plus enhance value. Compared to competitors, SpamTitan is often highlighted for being reasonably priced with no additional costs for maintenance or hardware. Many users report savings compared to previous solutions, reinforcing its competitive positioning in the market.

"The approximate cost is around $7000 USD."
"I pay $650 per year for 50 licenses."
"The product's cost is average."

Popular Use Cases

Organizations primarily utilize TitanHQ SpamTitan for robust spam and malware filtering. They leverage it as an inbound and outbound email filter, protecting against viruses, spoofing, and phishing attacks. Multiple layers of security help reduce unwanted email traffic. This setup enhances email security by routing emails through cloud-based servers, leading to improved network efficiency and safety. SpamTitan is frequently employed alongside Microsoft Office 365, benefiting diverse businesses, including managed service providers and educational institutions.

Service and Support

TitanHQ SpamTitan's support is highly responsive and knowledgeable, often praised for its quick turnaround. While time zone differences can cause slight delays, many users appreciate the friendly and professional service. Users find support staff accessible and proficient at resolving issues efficiently. They value the personalized approach and consider TitanHQ SpamTitan's support superior to other services. Many mention the benefit of direct communication with knowledgeable staff, leading to timely resolutions and improved experiences.

Deployment

The setup for TitanHQ SpamTitan varies among users. Many find it intuitive and straightforward, requiring minimal time and effort, often completed within hours. Some users appreciate the supportive guidance provided by the team. However, a few encounter initial challenges, mainly due to interface complexity or inadequate onboarding. Persistent support and training alleviate such issues, leading to smoother future implementations. Ultimately, the balance between initial ease and necessary fine-tuning depends on individual needs and expertise.

Scalability

TitanHQ SpamTitan is recognized for its strong scalability. Users highlight its capability to handle a growing number of users and emails with ease, facilitated by its cloud-based infrastructure. Customers praise its ability to quickly allocate resources and adapt to increased demands. It efficiently integrates with existing systems and provides seamless upgrades. Many find it suitable for expanding businesses, with some noting potential cost considerations for scaling in larger organizations.

Stability

TitanHQ SpamTitan displays remarkable stability, running with minimal outages across different organizations. Numerous users experience uninterrupted service without downtime, citing its consistent uptime, redundancy features, and error alerting. While some encountered minor issues, such as configuration problems or bug fixes, support promptly resolved them. Compared to previous email security competitors, SpamTitan demonstrates superior reliability in preventing failures, delivering a dependable experience. The stability ensures critical email functions remain operational without disruption.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our TitanHQ SpamTitan Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

14%

Comms Service Provider

Financial Services Firm

Retailer

Construction Company

Government

Real Estate/Law Firm

Educational Organization

Legal Firm

Healthcare Company

Media Company

University

Non Profit

Performing Arts

Insurance Company

Energy/Utilities Company

Wholesaler/Distributor

Hospitality Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Outsourcing Company

Sports Company

Consumer Goods Company

Transportation Company

Security Firm

Compare TitanHQ SpamTitan with alternative products

Learn more about TitanHQ SpamTitan

TitanHQ SpamTitan Key Features:

TitanHQ SpamTitan has many valuable key features. Some of its most useful features include:

Protection: TitanHQ SpamTitan works seamlessly to improve users' Office 365 security against malicious malware by using a next-generation intuitive in-depth defense approach. SpamTitan will also scan all inbound emails with robust anti-virus protection to intercept spear phishing and whaling.
Sandboxing: SpamTitan provides users with behavior analysis and machine learning to improve security teams' ability to safely stop suspicious files from reaching users' email inboxes.
Email blocking: SpamTitan is able to effectively block 99.99% of malware, spam, ransomware, and viruses. Users have the option to use blacklist or whitelist protocols, recipient verifications, outbound scanning, and additional advanced intuitive reporting to ensure email processes are secure at all times.
Zero Day protection: SpamTitan uses AI-driven intuitive global technology to accurately predict and anticipate potential risks or threats, continually delivering a secure solution for business email systems. The solution also provides robust data leak prevention protocols to negate any internal organizational data loss.

Reviews from Real Users

“The solution saves employees' time. Many of our faculty are physicians who don't have much time to check their emails, especially if they need to scroll through and delete spam mail, which can hide important messages. A cleaner inbox is easier to use and saves time, probably an hour a week per user. That might not sound like much, but we had physicians with inboxes so full of spam they stopped checking their emails, which is no longer the case. Our catch rate is up significantly, and our false positives have dropped considerably, saving the end user time.” - A PeerSpot user who is a DevOps Director at the University of Wisconsin Hospital and Clinics

“I can't tell you the number of times that their web interface has saved me. I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails. For me, several times, that has been a real lifesaver.” - Walter H., An Enterprise Architect at Unified System Solutions, Ltd.

“Its algorithms are doing a very good job in terms of the false positive rate. We have some regular mail that gets caught and some spam mail that gets through, but they're just balancing the line between spam and regular mail. We do catch a lot of spam, the amount of spam on an average day ranges from 65-85%. The Link Lock also reduces the risk when clicking on a link in an email, it removes a lot of concern about harmful links.” - A PeerSpot user who is a Cloud & Infrastructure consultant at a tech services company.