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Zoho Assist Reviews

Vendor: Zoho
4.3 out of 5
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What is Zoho Assist?

Zoho Assist is a robust remote support and access solution tailored for IT professionals seeking efficient and reliable connectivity with their clients or employees, enhancing remote support functionality and streamlining remote maintenance tasks.

Get the Remote Access Buyer's Guide and find out what your peers are saying about Zoho Assist, Microsoft Intune, Microsoft Remote Desktop Services and more!
Zoho Assist is the #36 ranked solution in top Remote Access solutions. PeerSpot users give Zoho Assist an average rating of 8.6 out of 10. Zoho Assist is most commonly compared to Microsoft Intune: Zoho Assist vs Microsoft Intune.
Buyer's Guide
Remote Access
March 2026
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Helped 890,124 peers since 2012

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Zoho Assist mindshare

As of April 2026, the mindshare of Zoho Assist in the Remote Access category stands at 1.3%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Zoho Assist1.3%
TeamViewer8.7%
Microsoft Intune8.0%
Other82.0%
Remote Access
 
 
Key learnings from peers

Valuable Features

Users praise Zoho Assist for its ease of use, remote support capabilities, quick setup, and cross-platform compatibility. Frequent mentions highlight secure file transfer, efficient session scheduling, and customization options. Many appreciate its ability to integrate with multiple systems, reliable performance, and affordable pricing. Zoho Assist is noted for responsive customer support, multi-session handling, and smooth connection experiences, enhancing overall productivity and user experience.
  • "For five years of using the product, there are no issues; there are no bugs or glitches, and it doesn't crash or freeze."
  • "It is a scalable solution. "
  • "Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

Room for Improvement

Zoho Assist needs better connectivity and a more intuitive setup process. Some users experience frequent disconnections and occasional lagging, which hampers efficient remote sessions. Initial configuration can be complex, lacking straightforward instructions, leading to occasional frustration. Enhanced cross-platform compatibility is desired for smoother operation across different operating systems.
  • "Support could be more knowledgeable."
  • "It could be integrated with IT management tools."
  • "They do have some glitches in the microphone and speaker, especially during remote access."

ROI

Users stated Zoho Assist improved remote support efficiency, reducing travel costs. Customers found it valuable for IT troubleshooting and support, enhancing team productivity significantly. The platform facilitated faster issue resolution, and meetings which led to better client satisfaction. Users also appreciated its cost-effectiveness compared to similar tools. Zoho Assist enabled seamless remote access, saving considerable time and expenses related to on-site visits and boosting IT teams' efficiency. Users highlighted quick connectivity as a significant advantage.

Pricing

Zoho Assist offers a range of pricing plans, with the Standard plan starting at $10 per month per technician and the Professional plan at $15. Users appreciate its cost-effectiveness and scalability for businesses of all sizes, though some mention limitations in advanced features. Zoho Assist is recommended for enterprises seeking reliable remote support solutions.
  • "Its scalability depends on the business model we purchase."

Popular Use Cases

Businesses primarily use Zoho Assist for remote desktop access and support. Users find it helpful for troubleshooting client systems and providing IT assistance. It's particularly valued for its ease of use, robust security features, and compatibility across different operating systems. Many appreciate its seamless integration with other applications, enabling efficient collaboration and productivity. Zoho Assist is favored for its reliable performance during remote sessions, helping teams address technical issues effectively.

Service and Support

Customers mention that Zoho Assist has responsive support and attentive service, highlighting quick assistance and helpful representatives as key strengths. Many appreciate the knowledgeable and professional support team. Some note occasional delays but acknowledge the effort to resolve issues effectively. Users often praise the availability of immediate help and the detailed guidance provided during problem resolution.

Deployment

Users find Zoho Assist's initial setup easy and quick. They appreciate the straightforward installation process and intuitive configuration. Some users mention encountering minimal difficulties, which are resolved promptly with available support. There are positive remarks about efficient guidance during setup and seamless integration with other tools. Users emphasize that Zoho Assist saves time and hassle, making it suitable for various needs.

Scalability

Zoho Assist is praised for being highly scalable, handling both small and large scale deployments effectively. Users appreciate its flexibility and customization options, allowing it to fit diverse business requirements. It efficiently manages multiple devices and provides robust features necessary for growing businesses, ensuring seamless remote access and support. Some users highlight its integration capabilities with other tools, enhancing its scalability further.

Stability

Users find Zoho Assist stable and reliable. They appreciate its consistent performance during remote sessions. Downtime is rare, and the platform efficiently handles large volumes of connections. Quick recovery from minor bugs enhances confidence in its stability. Users report smooth operation even under heavy usage. They value its dependability for remote support tasks, noting a lack of significant technical issues. Users trust Zoho Assist for regular use without disruptions.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Remote Access Buyer's Guide for additional reliable information.

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Learn more about Zoho Assist

Designed to facilitate seamless remote connections, Zoho Assist supports IT teams in delivering exceptional remote assistance. With its intuitive features, businesses can ensure swift troubleshooting and management of IT-related issues, making remote operations more effective and secure. This tool simplifies remote support with its easy-to-use interface and secure access, offering professional functionality for those in need of dependable remote service capabilities.

What are the key features of Zoho Assist?
  • Remote Control: Allows technicians to control devices remotely, ensuring swift problem resolution.
  • Unattended Access: Provides access to remote devices without user presence, ideal for after-hours maintenance.
  • File Transfer: Enables the transfer of files between connected devices, facilitating smooth operations.
  • Multi-Platform Support: Compatible with major operating systems, enhancing cross-platform connectivity.
What are the benefits or ROI of using Zoho Assist?
  • Cost Efficiency: Reduces travel and time-related costs by enabling remote support.
  • Increased Productivity: Streamlines remote troubleshooting, leading to faster issue resolutions.
  • Enhanced Security: Ensures data protection through encrypted sessions, providing peace of mind.
  • Improved Customer Satisfaction: Offers responsive support, increasing reliability and trust with users.

Zoho Assist is utilized extensively in industries like IT services, healthcare, and education where remote support is critical. In IT services, secure and reliable remote access is essential for effective problem resolution and maintenance, in healthcare, it assists in managing remote consultations effectively, and in education, it supports virtual learning environments.

Zoho Assist customers

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

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Remote Access

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Zoho Assist Reviews Summary
Author infoRatingReview Summary
CEO and Owner at PT Solusindo Total Teknikatama4.0I use Zoho Assist for stable, scalable remote customer support, finding its setup straightforward and easier than TeamViewer. Support is accessible, but could be more knowledgeable. I rate it 8/10 for its simplicity and reliability.
Business Consultant and Developer at Consigliere4.5I use Zoho Assist to provide customer support services, offering valuable unattended access to virtual machines. Improvements could include a live version and IT management integration. The solution delivers ROI by enhancing security, efficiency, and scalability.
Senior ZOHO Consultant at self-employed4.5I use Zoho Assist primarily for screen sharing, similar to AnyDesk or TeamViewer, offering valuable features like screen monitoring and remote control. Although it has microphone and speaker glitches, it costs less than alternatives and provides good ROI.