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Manager at a manufacturing company with 11-50 employees
Real User
Aug 6, 2021
Very good automation, flexible with cloud maturity
Pros and Cons
  • "Very good automation and very stable."
  • "I value the automation and the stability of this product."
  • "Customer access to APIs is limited so that logs cannot be checked properly."
  • "AWS cloud has an issue with accessibility to the customer, it's very limited and if there's an internal issue, we won't know about it because they don't expose their APIs to many things."

What is our primary use case?

AWS is part of our network, we provide services to our internal customers and we have 2,000 plus applications which sit on the VMs and different blade servers. It's a mix, we're using a hybrid environment. I manage the company network and security; we are partners with Amazon AWS.

What is most valuable?

I value the automation and the stability of this product. Whether it is S3, EC2, the LSG, ASG, for us it's all good to implement.

What needs improvement?

AWS cloud has an issue with accessibility to the customer, it's very limited and if there's an internal issue, we won't know about it because they don't expose their APIs to many things. This is a generic cloud problem for all cloud products. It's not just AWS. It's Azure, Google, all of them have the same problem. They will never give you any information, and you can't even check their logs properly. That kind of transparency issue is critical because whether I'm using their infrastructure or not, I should have visibility with regard to what is happening in my network.

I'd like to see compatibility extended to include additional applications which are widely used but not compatible on the public cloud. Without them, you can't build the ecosystems for each and every thing. I realize there are so many applications around and you can't source everything but I'd like to see additional compatibility.

The solution has some limitations because you won't have the space for some of the applications. For example, Google is the only provider with a VMware product line. Some of the applications still need a physical server.

For how long have I used the solution?

I've been using this solution for six years. 

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How are customer service and support?

The support is average, just like other cloud providers. It's not so great but it's average. You can't always blame someone, but cloud architecture is like that. Visibility is an issue. They don't offer the latest services and if you don't know, you can just track back to your VMs or the services which you have deployed. 

How was the initial setup?

The initial setup was quite complex. You're designing something and have downloaded the infrastructure of cloud providers which is always complex. Once you start using the solution it becomes easy. 

What's my experience with pricing, setup cost, and licensing?

It is most cost-effective to go for a long-term license option, that way you get a better deal for the cloud. 

What other advice do I have?

I think at the cloud maturity level, I would rate AWS first, Azure second and GCP has just started. In 2015/16, AWS had a lot of issues, but now they are coming up with better solutions and better flexibility. That said, the transparency issue is still there. 

Azure is good for the Microsoft product line and if you are using that you should go with Azure - they will give you better service. But for third parties, it's the same transparency issue, just like any other cloud provider.

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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President at Embedded Sense, Inc.
Real User
Aug 4, 2021
Helpful documentation, great technical support, and good scalability
Pros and Cons
  • "The initial setup is simple and straightforward."
  • "We are very satisfied with the product so far."
  • "There is a bit of a learning curve. That said, it's likely no different than learning any other cloud."
  • "There is a bit of a learning curve."

What is our primary use case?

We primarily use the solution to host our control panel for our IoT devices.

What is most valuable?

The solution has very good documentation.

The initial setup is simple and straightforward.

The solution is scalable.

The stability has been good.

We have found the technical support to be helpful and responsive. 

What needs improvement?

I cannot recall feeling there were any features missing.

There is a bit of a learning curve. That said, it's likely no different than learning any other cloud.

The pricing could be a bit lower, even though its costs are in the middle of the road.

For how long have I used the solution?

I've used the solution for about half a year. It hasn't been 12 months yet.

What do I think about the stability of the solution?

The stability is good. There are no bugs or glitches. It doesn't crash or freeze. It's quite reliable. 

What do I think about the scalability of the solution?

I would imagine the scaling is very good. It's advertised as quite scalable and everything points to that being the case. However, I have not personally attempted to scale. We're still building the application, and therefore we aren't at the point of scaling.

We have three people using the solution currently.

How are customer service and technical support?

Technical support is very helpful and responsive. They have been good so far. We have no complaints and are quite satisfied with the support we receive.

Which solution did I use previously and why did I switch?

We did not use a different solution. We chose Amazon due to its good documentation and middle-of-the-road costs.

How was the initial setup?

While I wasn't a part of the initial implementation, it's my understanding that the process is very simple and straightforward. It's not an overly complex process. 

What's my experience with pricing, setup cost, and licensing?

The cost is moderate. It's not overly expensive.

What other advice do I have?

We are just customers and end-users. We don't have a business relationship with Amazon.

I'm not sure which version of the solution we're using. 

I'd recommend the solution. It's a good choice and one we stand behind.

I'd rate the solution at an eight out of ten. We are very satisfied with the product so far. Likely, if the price was lower, we would rate it higher.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Amazon AWS
June 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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Itthiphol.e - PeerSpot reviewer
Lecturer and Researcher at a university with 1,001-5,000 employees
Real User
Jul 28, 2021
Very scalable, easy to use, and reliable
Pros and Cons
  • "The installation process is very simple."
  • "We are very happy with its capabilities."
  • "The product would be better if it was more secure."

What is our primary use case?

We primarily use the solution as a cloud computing platform. We use it for database storage. 

How has it helped my organization?

Application development and migration form On-Premise to Cloud

What is most valuable?

The solution is very stable. Its reliability is great.

We've found the product to be very easy to use. 

The solution is scalable. 

The installation process is very simple.

Technical support is very good. 

What needs improvement?

The product would be better if it was more secure. 

The stability could always be improved upon.

For how long have I used the solution?

I've been using the solution for a few years at this point. It's been a while. I've had a good amount of time to work with it. 

What do I think about the stability of the solution?

The solution is very stable. It doesn't crash or freeze. there are no bugs or glitches. It's reliable and the performance is good.

What do I think about the scalability of the solution?

The product is scalable. If a company needs to expand, it can do so with ease. 

We have about 50 people using the solution within our organization.

How are customer service and technical support?

The technical support on offer from Amazon is very helpful and responsive. I'm happy with the level of service they provide. They are very good. 

Which solution did I use previously and why did I switch?

We did not previously use a different product. We've always used AWS.

How was the initial setup?

The solution is very simple and straightforward. It's not complex or difficult. A company shouldn't have any issue with the process. The deployment is quick.

What about the implementation team?

Middle level

What was our ROI?

Calculate form  Physical Server , CAPEX,OPEX

What's my experience with pricing, setup cost, and licensing?

You do need to pay for a license. We pay a monthly fee in order to use the product.

Which other solutions did I evaluate?

Yes,I study form this ,https://comparecloud.in/

What other advice do I have?

We are using the latest version of the solution. I'm not sure of the version number off-hand. 

I'd rate the solution at a nine out of ten. We're very happy with its capabilities. 

I'd recommend the solution to other users and companies. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1392516 - PeerSpot reviewer
Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees
Real User
Jul 28, 2021
Feature-rich, mature, and scalable
Pros and Cons
  • "Technical support is quite helpful."
  • "The maturity that the solution offers is its most valuable aspect, as it was one of the first solutions to market and has a long track record, making it very mature in terms of product delivery, very stable, highly scalable, very feature-rich with a strong third-party ecosystem, and enriched with great security features and capabilities."
  • "We would appreciate it if the product was cheaper."

What is our primary use case?

We use mainly use the product for the infrastructure, the service components, and the storage. 

What is most valuable?

The maturity that the solution offers is its most valuable aspect. It was one of the first solutions to market and has a long track record. It's very mature in terms of product delivery. 

It is very stable.

The scalability is great.

In terms of features, it's very feature-rich and it's got a good ecosystem from third-party vendors as well in terms of those that partner up with them for offering their services on Amazon. 

The security is good. Due to the fact that it's on the cloud, you can build your own security to meet your needs. It's enriched with great security features and capabilities. You just need to know how to run them. 

Technical support is quite helpful. 

What needs improvement?

We would appreciate it if the product was cheaper. 

For how long have I used the solution?

We've been using the solution since 2014. 

What do I think about the stability of the solution?

The solution is very stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

Due to the fact that it is a cloud, users really do not have an issue with scalability. It can expand to meet anyone's needs. 

We have at least 200 users at this time. 

How are customer service and technical support?

Technical support has been very good overall. they are helpful and responsive. We are satisfied with the level of support.

Which solution did I use previously and why did I switch?

Before Amazon, we did not use other products, however, we now also use Azure and Google. 

How was the initial setup?

As a cloud service, there really isn't an installation process that's required. 

What's my experience with pricing, setup cost, and licensing?

We use their subscription model.

The solution could always be cheaper. 

We have a monthly recurring cost based on usage.

What other advice do I have?

As a cloud service, we are always on the latest version of the product.

I'd rate the solution at a nine out of ten based on the feedback I've gotten from my team.

I'd recommend this service for particular use cases. However, it is important that users understand how it works. For example, it's not like you buy a server and running in a data center.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
Real User
Jul 16, 2021
Economical, with good performance and good support
Pros and Cons
  • "It is easy to use."
  • "Everything is good. It is easy to use. The performance is good. It's also very economical."
  • "The pricing is reasonable but there is always room to be better."

What is our primary use case?

We use Amazon AWS for website hosting, application hosting, and serverless computing.

What is most valuable?

Everything is good. 

It is easy to use.

The performance is good.

It's also very economical.

What needs improvement?

The pricing is reasonable but there is always room to be better. 

If it was offered for free, it would be better.

For how long have I used the solution?

I have been using Amazon AWS for three years.

We are using the latest version.

What do I think about the scalability of the solution?

We have 20 people in our organization who are using Amazon AWS.

How are customer service and technical support?

Technical support is okay.

Which solution did I use previously and why did I switch?

I use Microsoft Azure and Google Cloud as well.

How was the initial setup?

It's a cloud-based solution, there is no installation.

What's my experience with pricing, setup cost, and licensing?

The price is quite reasonable.

With Amazon AWS, you pay as you go.

What other advice do I have?

Definitely, I would recommend this solution to others.

I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vice President - Services at Locuz Enterprise Solutions Ltd
Real User
Jul 13, 2021
Scalable as per the needs, quite stable, and priced based on the actual consumption of resources
Pros and Cons
  • "It is highly available and on-demand. So, you can scale up and scale down whenever required."
  • "It is highly available and on-demand, so you can scale up and scale down whenever required, and another thing that really attracts us is the pricing, which is based on the actual consumption of resources, and that's what really helps us."
  • "They're really good on the business computing side, but there are other services where they can do really well. They can improve the data analytics platform and the data warehousing platform."

What is our primary use case?

We are using it for hosting some of our workloads. We offer managed services for our customers, mostly in the space of security in managed IT services, and some of these workloads are hosted on AWS.

What is most valuable?

It is highly available and on-demand. So, you can scale up and scale down whenever required.

Another thing that really attracts us is the pricing, which is based on the actual consumption of resources, and that's what really helps us.

What needs improvement?

They're really good on the business computing side, but there are other services where they can do really well. They can improve the data analytics platform and the data warehousing platform.

Its pricing can be simplified a little bit more.

For how long have I used the solution?

I have been using this solution for more than three years.

What do I think about the stability of the solution?

It is quite stable. We did not find any challenge in the reliability of the platform.

How are customer service and technical support?

We do contact their tech support, and we get the help whenever it is required. We are pretty much satisfied with them.

How was the initial setup?

It was not too complex. We are very straightforward and not too complex in terms of our infrastructure.

What's my experience with pricing, setup cost, and licensing?

Its pricing can be simplified a little bit more. Even though they have been reducing it, I still believe they can do better as compared to GCP, Google Cloud.

What other advice do I have?

We advise people to go on AWS. We also do a readiness assessment for our customers. We do a kind of a TCO analysis for our customers, and depending on the use case, workload, and pricing model, we advise our customers. We do it for AWS, Azure, and GCP. I would expect customers to do the same thing. They should do a proper analysis because it depends on what workloads they want to move to the cloud. Based on that, they should select a hyperscaler.

I would rate Amazon AWS an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Service Management Department Manager at a tech services company with 1,001-5,000 employees
Real User
Jul 1, 2021
Has good flexibility and high availability
Pros and Cons
  • "The features with Amazon AWS that I have found most valuable are its flexibility and high availability. These are the most important and attractive points for me."
  • "We have used Amazon AWS for a very large scale of server deployment, and it has helped us scale quickly and save a lot of money instead of buying those services."
  • "I also use Google Cloud GCP and AWS cannot directly use the Azure EC2 consult. They could add that feature. Direct connection to the EC2 console server would be very useful."

What is our primary use case?

We are hosting some education servers and web servers.

How has it helped my organization?

We have used Amazon AWS for a very large scale of server deployment. Also, we have run some tests using resources from AWS EC2. We don't have to go out investing for that resource, we just use them for a short period of time and we pay only for that usage. It has helped us scale quickly, and save a lot of money instead of buying those services.

What is most valuable?

The features with Amazon AWS that I have found most valuable are its flexibility and high availability. These are the most important and attractive points for me.

What needs improvement?

In terms of what could be improved, I also use Google Cloud GCP and AWS cannot directly use the Azure EC2 consult. They could add that feature. Direct connection to the EC2 console server would be very useful.

For how long have I used the solution?

I am certified on AWS from the cloud provider side. 

I use the RDS, Relational Database Solution, and the EC2 technology on AWS.

I have been using it for more than four years.

What do I think about the stability of the solution?

Amazon AWS is quite stable. I have read a lot of reports from third parties, and they also have a robust testing methodology. And from my own experience, I can say that it's really, really very stable.

What do I think about the scalability of the solution?

In terms of scalability, the sky is the limit. There is no limit for scalability. If you have money to spend, you get whatever resource you want.

How are customer service and technical support?

We had some issues and we had pretty good support. They even created a special attach for us to solve our problem and they responded very quickly. If you buy the additional support, the support is really good.

How was the initial setup?

The initial setup is easier now. Four years ago it was harder, but nowadays it is a lot easier, because a lot of boiler plate set ups are done for you. So you can just start using it right away, even if you are not experienced. 

Four years ago, it was not like this, but it's better now.

What's my experience with pricing, setup cost, and licensing?

In terms of price, it is more expensive than other cloud providers, but it is worth it. It is not that much more, so you can go with it. It's not too bad. It's more expensive than the others, but it's bearable.

What other advice do I have?

On a scale of one to ten I would rate Amazon AWS a nine.

To bring that up a bit, as I mentioned, I would like to have a direct connection to the EC2 server console. That's why I'm just not giving a 10.

For anyone interested in using Amazon AWS, I would advise them to read the online documentation. It's very clear and shows you step by step how to use the system. If you need more advanced features, you can find a lot of resources on the internet and on their website. So if you want to use a public cloud, I strongly advise using AWS.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1608153 - PeerSpot reviewer
Product Owner for AWS and DevOps at Sunlight Financial
Real User
Jun 28, 2021
Stable and priced well, but technical support needs to be more proactive
Pros and Cons
  • "Amazon AWS is very stable."
  • "The pricing is one of the best in the segment."
  • "They should implement the command shell by default. As it is now, to open the console, you have to download the command application."
  • "Technical support could be improved, they could be better."

What is our primary use case?

We use this solution in our company and for our clients' companies.

What is most valuable?

I like the IAM, the directory, and the storage.

What needs improvement?

They should implement the command shell by default. As it is now, to open the console, you have to download the command application. When you compare with GCP, they have the command shell inbuilt.

It would make it more seamless for the administrator to include this. There are times where the machine is not connecting and you can't wait for the RDP because you have to create them quickly.

Building a shell directly from the console is a good solution. This is missing by default. there are ways that it can be done and integrated.

For how long have I used the solution?

I have been working with Amazon AWS for six years.

What do I think about the stability of the solution?

Amazon AWS is very stable.

What do I think about the scalability of the solution?

It is a scalable solution, but you can only scale-out. You can't scale up.

We have approximately 200 users in our company who are using it.

How are customer service and technical support?

Technical support could be improved, they could be better. We don't get SLA with AWS.

They give us a specific time for a solution but they don't advise further. We have to check to see if the issue has been resolved. There should be an automatic email to notify us that the issue has been resolved, by default.

The need to work on proactiveness.

Which solution did I use previously and why did I switch?

I also work with GCP and with Azure.

How was the initial setup?

The initial setup is easy. It is not complex.

We have a team of 50 people who maintain all of our solutions. It's spread across the team to run 24/7.

What's my experience with pricing, setup cost, and licensing?

The pricing is one of the best in the segment.

They have actually reduced their prices, with the exception of the MLD which has increased.

It's by design itself.

They have placed the pricing well for a reduced market.

What other advice do I have?

I would rate Amazon AWS a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.