We are a product cocktail service company, and we deliver identity-based solutions that customers can subscribe to. The back-end infrastructure is hosted in AWS.
Information Security Officer at GlobalSign
Do not need to maintain hardware on-premises and can have full control over the infrastructure
Pros and Cons
- "The main reason why we use EC2 is because we are not dependent on maintaining the hardware inside our premises. Also, we have full control over the infrastructure, and we can modify it as per our own requirements."
- "The main reason why we use EC2 is because we are not dependent on maintaining the hardware inside our premises, and we have full control over the infrastructure, so we can modify it as per our own requirements."
- "Monitoring still needs to be improved."
- "Monitoring still needs to be improved."
What is our primary use case?
How has it helped my organization?
It helps us by saving money. Having a physical server on our premises is, of course, quite expensive as compared to building an EC2 instance in the cloud.
What is most valuable?
We use AWS in-built services like EC2, ECS, Lambda services, CloudTrail, CloudWatch, etc. AWS is a very big platform that provides a lot of services.
The main reason why we use EC2 is because we are not dependent on maintaining the hardware inside our premises. Also, we have full control over the infrastructure, and we can modify it as per our own requirements.
It is stable and scalable as well.
Installation is quite easy.
What needs improvement?
Monitoring still needs to be improved.
Better support for Windows Operating Systems would be appreciated. It is good for Linux but needs to improve for Windows.
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For how long have I used the solution?
I've been dealing with Amazon AWS for more than four years now.
What do I think about the stability of the solution?
We are experiencing 99.9% uptime already, so we have had no issues with stability.
What do I think about the scalability of the solution?
It is scalable. We have configured our Auto Scaling options there, which enables us to install as the requirements increase. It auto scales the server.
How are customer service and support?
Technical support is okay. I will not rate it too high, but I think it might be because it is part of a basic plan. We do not have the enterprise support plan.
How was the initial setup?
You don't require much technical expertise to have an instance, so the initial setup is quite easy.
What other advice do I have?
On a scale from one to ten, I would rate Amazon AWS at nine.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Global Data Architecture and Data Science Director at FH
Great cloud platform with scalability a key feature
Pros and Cons
- "Great scalability."
- "This is a great cloud platform and scalability is an outstanding feature."
- "Could be more user friendly and include additional applications."
- "I think the solution could be more user-friendly, like Microsoft products."
What is our primary use case?
We use this solution for all modern application development and data-led processes as well as for building architecture, AWS Lambda and more scalable solutions for our clients on AWS cloud. I'm a practice partner of data analytics and AI.
What is most valuable?
This is a great cloud platform and scalability is an outstanding feature. It's very useful.
What needs improvement?
I think the solution could be more user-friendly, like Microsoft products. They could include a lot more applications and make free resources available. I'd like to see more code application within AWS to build modern and good applications. A lot of cases we deal with need to write a lot of code in AWS and it would be helpful if there were designer functionalities.
For how long have I used the solution?
I've been using this solution for six years.
What do I think about the scalability of the solution?
This is a very scalable solution. Most of the enterprises use AWS today, it's the number one cloud provider today.
How are customer service and technical support?
AWS technical support is good. They have a partner that provides us with technical support. It's managed either by AWS or by partner support, and it's good.
How was the initial setup?
Because the solution is on cloud, there's no real installation. You download to the cloud and login. When it comes to infrastructure positioning you need to have different teams. It requires some infrastructure support but it's fully managed by AWS. We plan to increase usage.
What's my experience with pricing, setup cost, and licensing?
Licensing options are either a monthly pay for use option or a contract option.
What other advice do I have?
I would definitely recommend this solution.
I rate this product a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Amazon AWS
April 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
886,011 professionals have used our research since 2012.
Software Engineer at a tech services company with 1,001-5,000 employees
Detailed dashboard, easy to follow documentation, and reliable
Pros and Cons
- "This solution offers a very detailed dashboard that has some metrics, such as performance and budget."
- "The solution is really reliable even when we were using it as a demo to showcase to clients."
- "In a future release, I would like to see more support for AI because it is the future."
- "We had some problems with bandwidth because of high usage."
What is our primary use case?
I am using the solution to create my own virtual servers in the cloud. We use one of the servers to deploy the database for NoSQL database on MongoDB. MongoDB allows all types of databases.
Here is a more detailed explanation. I needed to deploy a backup API that was not in the project I needed it for. To back up the API is essentially treating data from the MongoDB database. Initially, we implemented it locally and tested all the endpoints, and then we deployed it to the AWS services. We needed this to be online and to communicate with the front end, which is an angular app that says you receive the data from another database which is another NoSQL.
What is most valuable?
This solution offers a very detailed dashboard that has some metrics, such as performance and budget. You can find all the documentation on how to do almost anything. It supports multiple services where you can use Linux. Depending on your use case, you can also manage the allocations, for example, your hard drive and memory.
Additionally, the solution is user-friendly, has intuitive dashboards, and plenty of graphs and charts available.
What needs improvement?
We had some problems with bandwidth because of high usage. There were so many queries going to the API and since we were on a budget, we did not provide the needed requirements for our software. At those times the performance was really slow, I needed to log in using a remote session to check whether there is a problem and if there was I had to restart the server. If you have the required budget and you know how to customize it, I think it would be working fine.
In a future release, I would like to see more support for AI because it is the future.
For how long have I used the solution?
I have been using the solution for the past year.
What do I think about the stability of the solution?
The solution is really reliable even when we were using it as a demo to showcase to clients.
The cloud-based environment was secure for everything I used it for. It does not allow you to just log in for the remote sessions. You need to configure it to have a computer log into your accounts properly for user management.
What do I think about the scalability of the solution?
The solution is scalable, whenever you want to scale up the solution and improve it, they really offer you that opportunity. For example, increase the hardware and resources.
How are customer service and technical support?
The customer support is exceptional. I was having some problems with deploying the server and had to contact support. I began chatting with the chatbot and when it did not help me I was transferred to one of their support attendants. Once the ticket is submitted, they send you another email, in three days to check whether the problem was resolved or not. They are really helpful.
Additionally, at one of the AI summits, Amazon had a room that was filled with many technical professionals. They all had different technical backgrounds willing to give support to those who asked questions. It was really helpful.
How was the initial setup?
The installation for me was straightforward since I have some technical background. However, I did still need to read some documentation. The installation documentation is good and informative. Those who are new to the solution can search the internet for information to guide them and there are courses online to follow too.
What's my experience with pricing, setup cost, and licensing?
When I first started using the solution I used a free trial, and then we upgraded to a pay-as-you-go subscription. We have an allocated budget of $50. I am happy with the pricing because the free trial project helped me progress. In our country, there are limitations for what payment methods we can use, we do not support PayPal, and credit card transactions are delayed. Hopefully, this gets better in the future. However, in other countries, this is not a widespread problem.
What other advice do I have?
The type of deployment of the solution depends on the need of the organization. There are some solutions that we deploy for the clients that we need in a more stable environment. In this case, we use the cloud. For testing purposes for internal projects, we use our own servers within the company. I think by the IP numbers, we can request to create a certain server and they created this for us. There are some clients that require a cloud-based solution, we have this capability but it is still in testing and it is not what we use our servers for.
I would recommend this solution for companies like small companies just starting out. It would be really helpful for them.
I rate Amazon AWS a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager IT at OakNorth Bank
Easy to set up, good support, and feature-rich
Pros and Cons
- "The installation and initial setup are easy."
- "The installation and initial setup are easy."
- "We have had several issues with the products and services but as of now, there are no good alternatives."
- "We have had several issues with the products and services but as of now, there are no good alternatives."
What is our primary use case?
We use the AWS Cloud service for storing company-related information.
What is most valuable?
The cloud-based infrastructure has several good products that people normally use.
What needs improvement?
We have had several issues with the products and services but as of now, there are no good alternatives.
For how long have I used the solution?
I have been using Amazon AWS for the past seven years.
What do I think about the stability of the solution?
I use AWS several times each day, and we plan to continue using it.
What do I think about the scalability of the solution?
We have 7,000 users on AWS.
How are customer service and technical support?
The technical support and customer service are good.
Which solution did I use previously and why did I switch?
I have also worked with Microsoft Azure and I find the initial setup of AWS to be easier.
How was the initial setup?
The installation and initial setup are easy.
What's my experience with pricing, setup cost, and licensing?
This is a subscription-based product.
This is not an expensive product but it would be an improvement if the price were cheaper. Google Cloud, for example, is cheaper.
What other advice do I have?
This is definitely a product that I recommend.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at a pharma/biotech company with 10,001+ employees
Scalable and easy to use with its own ecosystem
Pros and Cons
- "Technical support is quite helpful."
- "The product is very easy to use, it's flexible, it's the leading cloud platform in the world with a very wide variety of services, it has a very good ecosystem of its own, it has proven itself to be very stable, the scalability is great, and technical support is quite helpful."
- "The solution could always be further improved on the commercial side of things. Amazon Web Services are not cheap. It would be ideal if it was less expensive for the customer."
- "The solution can get rather pricey. It should be more reasonable."
What is our primary use case?
We have, for example, a big analytical platform running on top of AWS. We have many Lighthouse projects in the digital space running on AWS. We have so many things running on AWS. We use it for storage services. We use it for computing services. Its use cases are really very broad.
What is most valuable?
The product is very easy to use. It's flexible.
It's the leading cloud platform in the world, and it has a very wide variety of services.
The product has a very good ecosystem of its own.
The product has proven itself to be very stable.
The scalability of the product is great.
Technical support is quite helpful.
What needs improvement?
The solution could always be further improved on the commercial side of things. Amazon Web Services are not cheap. It would be ideal if it was less expensive for the customer.
For how long have I used the solution?
We've been using the solution for a couple of years at this point. We're a good AWS customer.
What do I think about the stability of the solution?
The stability is very good. the performance is excellent. It doesn't crash or freeze. There are no bugs or glitches. Overall, it's excellent.
What do I think about the scalability of the solution?
The solution can scale very, very well. If a company needs to expand it, it can do so without too much trouble.
Currently, I would say, the number of end-users who use applications on top of AWS is only at about 1,000.
We do have plans to continue to use the product and to expand it in the future. We will be scaling it ourselves.
How are customer service and technical support?
We've used technical support in the past. We've been very happy with them overall. I have no complaints. they are helpful, knowledgeable, and responsive.
How was the initial setup?
There is no installation or implementation per see. It's a cloud service. You simply have to sign up.
What's my experience with pricing, setup cost, and licensing?
The solution can get rather pricey. It should be more reasonable. It's our main complaint about the product - the total cost of ownership is just too high.
We aren't buying licenses, we are buying cloud services.
What other advice do I have?
We are an enterprise with thousands of applications. We have really a broad mix of infrastructure. We have a technology standard list of several thousand products. We use a lot of AWS services. We're a customer and an end-user.
As a cloud-based solution, we're always using the latest version.
I'd rate the solution at a nine out of ten. We've been very happy with it overall.
I would recommend the product to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Tools Engineering & Security, Data Platform
Reliable, easy to scale, easy to set up, and the support is responsive
Pros and Cons
- "It scales extremely well."
- "As a customer, I would wholeheartedly recommend this solution to others."
- "Price can always be cheaper."
- "Price can always be cheaper."
What is our primary use case?
Our use cases are essentially infrastructure provisioning for backend services. We also use it for environment automation.
We use it for CIPD. So, this is like AWS Beanstalk. We use it for infrastructure provisioning, auto-scaling some of the container services as well, block storage, such as S3.
What is most valuable?
It's a suite of services. There is no one thing that you can pinpoint and say that this is the most valuable.
AWS definitely works for us.
What needs improvement?
There are some subjective pain points, but we are pretty satisfied.
For how long have I used the solution?
I have been using this solution for six or seven years.
We are not exactly using the latest version. We are using what Amazon rolls out.
It's software or infrastructure as a service, so we use what Amazon has.
We don' use the beta products and try to stay away from them. We only use what is generally available.
What do I think about the stability of the solution?
It's a stable solution. It's definitely reliable, we have run enough critical business services on it.
What do I think about the scalability of the solution?
It scales extremely well. Most things are inbuilt. It is easy to scale vertically and horizontally.
How are customer service and technical support?
It also functions on a tiering level, and that is based on what kind of customer you are.
Internally, there is some tiering on which they respond to tickets.
Overall the customer service support is pretty comfortable.
They usually respond and resolve tickets fairly quickly.
How was the initial setup?
The initial setup is fairly straightforward.
What's my experience with pricing, setup cost, and licensing?
They have different pricing models for each suite of services. For example, if you are with EC2; E2 has spot instances and EC2 has on instances. You can pay upfront or you can reserve an instance.
You can pay upfront or you can on an annual basis for certain machines, and you can keep them up which you get quite a competitive discount.
You can take spot instances, as in certain predefined instances, that you can spin up when you need it, but those ten to be expensive because it's ad-hoc.
You can also just go with the normal EC2 instances that are charged at the usual pricing rate.
For us, it's use-case specific and we move between all three pricing options.
Price can always be cheaper.
What other advice do I have?
As a customer, I would wholeheartedly recommend this solution to others.
From our use cases and standards, most of the things are pretty much covered, so we're happy.
I've been pretty happy with my experience with AWS. I would rate Amazon AWS a solid nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise architect at a computer software company with 201-500 employees
Stable with good native tools and a relatively easy initial setup
Pros and Cons
- "The solution has very good Lambda functions within AWS."
- "We are using it for moving all the banking and insurance domains from on-premises systems to the cloud platform, which is managed by services, right from data integration and data inception to data processing, to advanced visualization and analytics, and we are also using the AI and machine learning aspects as well."
- "The pricing could be more competitive."
- "The cost structure could be better. It needs to be more transparent."
What is our primary use case?
We primarily use the solution for our partner.
We are using it for moving all the banking and insurance domains from on-premises systems to the cloud platform, which is managed by services. It is right from data integration, data inception to data processing, to advanced visualization and analytics. We are also using the AI and machine learning aspects as well.
What is most valuable?
We have been using the data ingestion.
There are native tools which are AWS Glue, which we are using for data integration.
We also use the Spark and Python-based integration which are both very good.
The solution has very good Lambda functions within AWS.
We also use AWS Redshift for data modeling along with the integration with Snowflake.
The solution is very stable.
The scalability is excellent.
We've found the initial setup to be quite simple and straightforward.
Technical support is pretty good.
What needs improvement?
The pricing could be more competitive.
There need better integration tools whereby you could have widgets. It already technically has this, however, if they had widgets that could help with the journey from an on-premises legacy database management system, that would be ideal. There should be some accelerators that can convert and automate data pipelines into AWS so that users don't have to start from scratch.
Basically, if we had accelerators and tools that can help fast track and leverage existing data schemas, models, and then also, data pipelines that are already set up, it would help items to be quickly migrated rather than doing everything from scratch on the cloud.
For how long have I used the solution?
We've used the solution for a couple of years. It's been a while.
What do I think about the stability of the solution?
The stability of the solution is very good. The product does not have any bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution is the number one cloud product. It is extremely salable. A company shouldn't have any trouble expanding it.
From a user perspective, I would say from accounts, we are primarily into banking and insurance. We have around four to five of our banking accounts using it. They are a mid-scale bank.
We do plan to continue using the product.
How are customer service and technical support?
Technical support is good. Overall, they are the number one cloud provider and they have an overall very high market capitalization. The support they have on offer is very good. We're satisfied with the level of service they offer.
Which solution did I use previously and why did I switch?
We have also used the Azure platform as well.
How was the initial setup?
The initial setup is easy. It's not overly complex. The deployment depends, however, it could take a few hours to maybe a day, as it is platform and software as a service. It is all managed by AWS. The installation and management require a bare minimum configuration.
What's my experience with pricing, setup cost, and licensing?
The cost structure could be better. It needs to be more transparent. After COVID, it is competing directly with Azure - which is a bit more of a cost-effective option. It's also competing directly with Google. If they were cheaper, they would be much more competitive in the space.
From a licensing perspective, the cost of ownership is based on usage.
What other advice do I have?
We are consultants.
We are using the latest version of the solution. I cannot recall the exact version number at this time.
I'd rate the solution at a nine out of ten. We've enjoyed its capabilities so far.
I would recommend this solution to other companies and organizations.
There's a lot of due diligence which happens before organizations choose cloud solutions and then, of course, it needs to fit into the scenario. There is a cost-benefit analysis that has to be performed. It's a good idea to compare it to other platforms as well. Companies need to make sure it factors in the strategic landscape and the tools and technologies that the organization already has. If clients need assistance, we do participate in those strategic initiatives.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees
Plenty of services, simple to understand, with significant support
Pros and Cons
- "Some of the valuable features I have found to be the virtual server is easy to understand, a secure environment, and AWS has a fast community for finding solutions to problems you might be facing."
- "Some of the valuable features I have found to be the virtual server is easy to understand, a secure environment, and AWS has a fast community for finding solutions to problems you might be facing."
What is our primary use case?
There are different services, approximately 150 of them, this solution can provide. There are a few services I most commonly use. I am using it for the virtual servers, Lightsail which are lightweight virtual servers, and a simple storage service which is called S3.
What is most valuable?
Some of the valuable features I have found to be the virtual server is easy to understand, a secure environment, and AWS has a fast community for finding solutions to problems you might be facing.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
We have approximately 15 users using the solution in my organization.
What do I think about the scalability of the solution?
The scalability of the solution all depends on the services that you are using. It is very easy to scale in the cloud if you want to launch multiple servers and if you want to vertically or horizontally scale up the servers. It can support many environments such as Windows and Linux.
How are customer service and technical support?
The support is fast at responding and resolving issues.
Which solution did I use previously and why did I switch?
I have used Microsoft Azure and DigitalOcean previously.
How was the initial setup?
The solution is an on-demand service. There is a monthly billing requirement which is for the virtual machines we currently use.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive compared to other providers because you need many of the services and it can add up fast.
What other advice do I have?
I recommend this solution to others and I plan to use the solution in the future.
I rate Amazon AWS a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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